Imperial Corporate Events Reviews 

799
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional organization and high quality of service provided, making their holidays and events truly memorable. The staff are frequently highlighted for their amazing helpfulness, positive attitude, and professionalism, contributing significantly to the overall enjoyment of the events. Many reviewers also appreciate the excellent accommodation and well-organized transport, along with the fantastic locations chosen for their experiences. However, some customers mentioned issues with disorganization and poor communication from staff, leading to difficulties with room allocations or transport arrangements. There were also instances where the promised quality of hotels or flights did not meet expectations, and some felt a lack of hospitality or clear guidance at events.

What people talk about most

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Location

People report positive experiences with location, often highlighting excellent hotel placements and... See more

Holidays

Reviewers highlight positive aspects of holidays, with many having a fantastic and wonderful time, creating... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent food and drink,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The overall organisation was exceptional. The Belmond train n experience was fabulous. A rain shower intervened to send people below decks on the river trip, but no fault ascribed! The only negativ... See more

Company replied

Rated 4 out of 5 stars

The Singapore Eastern and Orient Train trip was fantastic and would deserve 5 stars except for the time "wasted" hanging around at Marina Bay Sands Hotel waiting for room allocation or transport to a... See more

Company replied

Rated 5 out of 5 stars

First time at the Monaco Grand Prix with Imperial and it was an absolutely fabulous experience all round. From detailed info in the portal to organisation of flights, hotels and entry to the event -... See more

Company replied

Rated 5 out of 5 stars

The events themselves are always great. The staff you provide are also consistently of high quality. In the case of Monaco GP Historique we felt there could have been more information provided. For... See more

Company replied


Company details

  1. Event Management Company
  2. Event Ticket Seller

Written by the company

For over 20 years, Imperial Corporate Events has been unlocking access to the world’s most exclusive and extraordinary events for our experience hungry clients. From the high-octane luxury of the Monaco Grand Prix to the palette-seducing splendour of Michelin-starred restaurants, we offer our clients and their guests the chance to dive into new sensory thrills together. So why not cross a few things off that bucket list in a way you never even imagined possible?


Contact info

4.1

Great

TrustScore 4 out of 5

799 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(799)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful experience in Monaco and…

Wonderful experience in Monaco and France

16 April 2026
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Reply from Imperial Corporate Events

We’re thrilled to hear you had such a memorable time in Monaco and France! It’s wonderful to know your experience was so enjoyable. We truly appreciate you sharing your thoughts and would love to welcome you back again in the future.

Rated 5 out of 5 stars

French Riviera Hotel de Paris and Mirazur restaurant

Very good experience, well organised - the Hotel de Paris was fantastic one of the best I have visited - The food, staff and service at the 3 Michelin star restaurant Mirazur was fantastic well done !!

16 April 2026
Unprompted review
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Reply from Imperial Corporate Events

Thank you for your wonderful feedback! We're delighted you had such a fantastic experience and that both the hotel and your visit to Mirazur made such a lasting impression. We truly appreciate your kind words and hope to welcome you again soon.

Rated 5 out of 5 stars

Very nice experience

Very nice experience. Loved the whole package

13 April 2026
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Reply from Imperial Corporate Events

We’re delighted to hear you had such a great experience and loved the whole package. It means a lot to us, and we truly appreciate you taking the time to share your feedback. We hope to welcome you again soon.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 2 out of 5 stars

Utter waste of money.

Utter waste of money.
Most disappointing day i've ever had at Cheltenham races.
Canned warm Guinness and lager in small glasses.

12 March 2026
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Reply from Imperial Corporate Events

We are sorry to hear that your experience did not meet expectations, particularly at such a well regarded event. We appreciate you sharing your feedback regarding the day and refreshments, and will take your comments into consideration as we continue to review our offering. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Fantastic trip to Paris to see the…

Fantastic trip to Paris to see the Rugby. Great travel, great hotel, great seats, great match!

23 March 2026
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Reply from Imperial Corporate Events

Thank you for your kind review. We are really pleased to hear you enjoyed your trip to Paris and that everything from the travel to the match met your expectations. We hope to welcome you again soon.

Rated 3 out of 5 stars

In general the trip was well organised

In general the trip was well organised, though we could not find any ICE events people at St Pancras on the outward journey.
The most disappointing thing was the lack of transport returning to the hotel after the rugby game. The hotel was miles away and everyone was left to fend for themselves when it would have been much better if a coach was organised for the return journey.

23 March 2026
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Reply from Imperial Corporate Events

Thank you for your feedback. We are pleased to hear that you found the trip well organised overall and appreciate you sharing your experience. We note your comments regarding the outward journey and post match travel, and will take them into consideration as we continue to review and refine our event planning. We hope to have the opportunity to welcome you on another trip in the future.

Rated 4 out of 5 stars

Amazing day had by all

Amazing day had by all. Service and organisation levels were exceptional throughout the day. Highly recommended.

21 March 2026
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Reply from Imperial Corporate Events

Thank you for your lovely review. We are delighted to hear you had such an enjoyable day and that the service and organisation stood out. We really appreciate the recommendation and hope to see you again soon.

Rated 5 out of 5 stars

Always had a great time at the events I…

Always had a great time at the events I have been on
Great staff especially Sam
Thank you

21 March 2026
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Reply from Imperial Corporate Events

We are really pleased to hear you have consistently had a great time at our events. It is wonderful to know the team made such a positive impression, and Sam will be especially pleased to hear your kind words. We hope to welcome you again soon.

Rated 3 out of 5 stars

food and drink very good -atmosphere…

food and drink very good -atmosphere inside wasnt brilliant it felt maybe a bit to corporate if that is possible. we thought there might be a DJ after like in the other marquees it was maybe a little to formal. TBH since the event i have been contacted non stop by your staff to re book- and tbh i have now had to block them all . You really need to review your boiler room tactics-its not your staff fault i assume they are told to constantly contact clients to secure commsions i am talking 15 calls inside 3 days - its not good and i have booked with someone else for next year tbh.,

20 March 2026
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Reply from Imperial Corporate Events

We appreciate you taking the time to share your feedback. It is great to hear you enjoyed the food and drink, and we value your comments on the atmosphere as well as your expectations for the entertainment. We also note your thoughts on post event contact and will take this on board as part of our ongoing review of the customer experience. Thank you again for your honest feedback.

Rated 5 out of 5 stars

🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️

Can’t quite remember what this was for, but I’ve not had any bad experience so it must’ve been a good experience so that’s why I’ll give it five stars

30 May 2025
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Reply from Imperial Corporate Events

Thank you so much for the 5 star review. We are really pleased to hear you had such a positive experience, even if the details are a little hazy. It was a pleasure having you with us at the Monaco Grand Prix and we hope the memories and photos help bring it all back. You are always very welcome to join us again for another unforgettable trip.

Rated 1 out of 5 stars

WILL NOT USE YOU AGAIN!

WILL NOT USE YOU AGAIN!

23 March 2026
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Reply from Imperial Corporate Events

We are sorry to hear that you were disappointed with the Eurostar timings for your trip to Paris. We understand how important travel times can be and appreciate your feedback.

While Eurostar schedules are set by the operator and outside of our control, we always aim to select the best available options at the time of booking. We are sorry that on this occasion the timings did not suit your plans.

Thank you for sharing your thoughts and we do take this on board as we continue to improve our service.

Rated 2 out of 5 stars

Very short

Very short. Not enough drink. Disappointed this time.

21 March 2026
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Reply from Imperial Corporate Events

thank you for taking the time to share your feedback. We're sorry to hear that your recent visit didn’t meet your expectations. We always aim to provide a consistent experience and appreciate your comments, as they help us review and improve our service. If you’d like to discuss this further, please feel free to get in touch with us directly.

Rated 5 out of 5 stars

Great trip to Rome

Great trip to Rome. Staff were very helpful and friendly. Would highly recommend

16 March 2026
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Reply from Imperial Corporate Events

thank you very much for your kind feedback. We’re delighted to hear you had a great trip to Rome and that our staff were helpful and friendly throughout. Your recommendation means a great deal to us, and we hope to welcome you again on another trip in the future.

Rated 1 out of 5 stars

So we feel very “ripped off”

So we feel very “ripped off”.

The cost of this trip does not justify the quality.

Crap flight from Stansted on Bucket airline. No food or drink on plane. Ticket £100 per person max ! Most are quoting £40!!!

Bus to hotel

Hotel. Really Weird hotel. Rooms horrible. Certainly not 5*. Bar closed to be Resturant in evening so no late bar.

No transfer to match. Nothing else organised.

Seats ok but in the gods and certainly not expensive.

Chatting to others on trip they did not pay what we paid !! £3.5k per couple. So £14k for four. We could have done this for half this at most !

All four of us booked new flights home. Not using the charter flights.

Disappointed and as discussed with Amanda our agent we will not likely use you again. Especially as we invited friends who paid for themselves and we are very embarrassed about the trip quality having recommended it !

16 March 2026
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Reply from Imperial Corporate Events

Thank you for taking the time to share your feedback. We’re really sorry to hear that the experience didn’t meet your expectations, particularly as you were travelling with friends.

We’d genuinely appreciate the opportunity to look into this further and discuss your concerns in more detail. Please feel free to reach out to us at eventoperations@imperial.events
, and a member of our team will be happy to assist.

Rated 2 out of 5 stars

Paris trip

Paris trip

I was unaware of the absence of many benefits that are normally included. For example, welcome drinks, transport to and from location, pre- match meal with guest speakers. Also the hotel room was extremely shabby and poor in many ways. Finally the seats at the game were nowhere near as good as previous match’s.

I’ve given 2 stars solely because your staff were great and helpful.

I’m afraid after many years of great events I will not be using your services again.

16 March 2026
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Reply from Imperial Corporate Events

thank you for your feedback and for your kind comments about our staff, we are very pleased to hear they were helpful.

We are sorry to hear that this experience did not meet your expectations. We would be very happy to review the event inclusions with you and go through everything in detail to help resolve any misunderstanding.

Please feel free to get in touch with us directly.

Rated 1 out of 5 stars

5 STAR VALENTINES PARIS WEEKEND

We booked Valentines Weekend In Paris
Eurostar to Paris we were expecting first class with Champagne .
NO we had the cheapest seats you could buy at the back ofthe carriage with no window view at all.
5 Star Renaissance Arc De Triomphe Hotel short walk to Champs De Elysees was the hotel we had been told we would be staying in with a deluxe room
NO we where in the Renaissance Republic no where near any Paris attractions
NO Deluxe room when i asked about Deluxe room at reception i was told we where in the cheapest room available
MOULIN ROUGE the main highlight of the weekend
NO transport to the event everyone had to find their own transport
I have been to many corporate events but never one organised as badly as this event by IMPERIAL CORPORATE EVENTS
I have emailed my complaint twice and had no responce at all!!

13 February 2026
Unprompted review
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Reply from Imperial Corporate Events

Thank you for your review. We're pleased to hear that you enjoyed the show, which we know was a key part of the weekend.

We’re sorry to read about the concerns you’ve raised. Please be assured that your complaint has been received and is currently being investigated by our team.

Thank you for your patience while we look into this matter, and a member of the team will be in touch once our investigation is complete.

Rated 5 out of 5 stars

All staff are very courteous and…

All staff are very courteous and professional and do everything possible to accommodate us and our guests.

24 February 2026
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Reply from Imperial Corporate Events

Thank you so much for your kind words. We truly appreciate you taking the time to share your experience.

Our team takes great pride in being courteous, professional, and as accommodating as possible, so it means a lot to hear that you and your guests felt well taken care of. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars
Imperial Corporate Events logo

Reply from Imperial Corporate Events

We are pleased to hear that you enjoyed the venue and found the service to be of a high standard. It is important to us that every guest has a positive experience, so your feedback is greatly appreciated.

Thank you for taking the time to share your comments. We look forward to welcoming you again in the future.

Rated 3 out of 5 stars

Disliked the fact that there was no ICE…

Disliked the fact that there was no ICE rep present at any time during our stay. England Rugby Travel reps were very helpful indeed!

23 February 2026
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Reply from Imperial Corporate Events

Thank you for your feedback. We are sorry to hear that an ICE representative was not present during your stay, as we understand how helpful it can be to have someone on hand. We are pleased to hear that the England Rugby Travel team were able to assist you. Your comments are appreciated and will be shared with the team as we continue to review how we support our guests on site.

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