If I could I would give 0 stars. Why are they allowed to operate? What atrocious customer support, awful interface. Probably one of the only firms in the world that you need to EMAIL to cancel a... See more
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One of the worst UIs and Customer service. I lost my commission, and they closed the account without any warning. First, I had to manually apply for all my commissions because of their tracking issues... See more
I have never experienced a platform that is that poor. The platform is full of bugs, slow, outdated, and extremely hard to navigate. Many navigation links are even hidden and almost impossible to acce... See more
Company replied
I will say, they are a decent company.... they have at least understanding customer services with the limited sources they have....honestly I feel bad for them having to do deal with really an... See more
Company details
Information provided by various external sources
We are marketing technologists, natively integrating leading solutions in #adfraud prevention & #adverification, #marketingintelligence and #partnermarketing.
Contact info
Park S Ave 387, 10016, New York, United States
- impact.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Exactly like everyone else says
Exactly like everyone else says, it's just a scam they will find a way to avoid paying you, they will start complaining about your identity does not work then they will ask you for your passport, if they fail to avoid payments they will immediately stop answering your emails.
Totally scam website they didn't give…
Totally scam website they didn't give you your hard earned payments
Be careful—Impact Radius is a scam and…
Be careful—Impact Radius is a scam and a fraudulent company.
They will not pay your affiliate earnings.
They are constantly finding new ways to avoid paying you the money you’ve earned.
This is their latest scam method.
If you’ve been cheated, take action now:
Report the Impact.com domain for abuse.
Report Impact's social media channels.
Post reviews about Impact on all review platforms.
Ask everyone you know to stop using Impact.com.
Encourage each company to switch to an alternative platform and stop using Impact.com.
If you don’t take action, Impact.com will continue to cheat!
Now is the time to claim our rights, it's time to collect our hard-earned money.
I can see that affiliates are not happy…
I can see that affiliates are not happy with the current experience . Let me share advertisers' perspective.
They use covert fees that advertisers must pay for slot fees, which is basically a legal way of taking money from your account for literally nothing. When an advertiser gets 10 contracts a day from so called publishers they allocate 1000s of dollars to the publishers and get nothing in return.
Impact is scam affiliate network
My experience with impact is really terrible and they now integrate Veriff.com for identity verification and after giving my real identity they Deactive my account without giving my payment and they didn't give you the reason why they deactivate my account..
Awful
Awful! They are always finding new ways to avoid giving you the money you’ve earned. It seems like a scam. Now, they’ve added that I’m from Ukraine, so my account is under European sanctions. Hey, I’m not from the terrorist country of Russia, and I do business with many companies around the world without any problems. But here, they wrote the following: “Because of the Russia-Ukraine war, international sanctions, and/or payment method constraints, impact.com is no longer able to process payments to your account.”
I've been running a manufacturing for…
I've been running a manufacturing for over 25 years, built from ground up. Over the years, I have signed up with many agencies and companies for marketing as well as hiring individuals. Some good, some bad. Some really bad. Including in some cases individuals who got paid and did not do anything. But none, and I mean NONE were as bad as getting involved with impact.com. I signed up with these guys just after pandemic, and spent a lot of time creating our account, and spend a lot of money on a managed project. As per their own record, we did not generate a single order from them. Although we may have had a few people brought to our site. I can live with that. My own decision. After spending over $35k with them, we stopped working with them and ended our account. Got an email confirmation. Then a few months later, got a bill for $5k since our account was still running. After hours on the phone and email exchange, got an apology and assurance that things were sorted out. Then a few months later, got a bill for $9k. It has been 5 weeks. I have been sending daily emails to all the email contacts I have to clear this up, and no reply. Simply no reply. They last email saying this would be sent for collection soon.
DO NOT EVER get involved with this company. Consider cashing out some money out of your bank account instead and BURN it. It would be less of a headache.
Be careful Please dont sign any contract
Really bad tool not useful 0 value 0 customer satisfaction Please Don't sign any contract with them I am filing a small claim lawsuit to recover my money.
If I could give them zero stars
If I could give them zero stars, I would! 9+ months trying to get paid and still havent received a dime!
They've moved the goal posts constantly, do not communicate, and conveniently find a new reason not to pay at each and every turn.
Genuinely a pure scam!
Can't withdraw my earned money
Can't withdraw my earned money and they don't to care. Worst affiliate platform I have worked with. If I company use Impact and I will reject the collaboration.
Do not work with this company I have…
Do not work with this company I have experienced racism from employees within this company Therefore, I advise you not to work with them at all.
Impact has the worst customer support I…
Impact has the worst customer support I have ever tried, not only they are not able to read the messages where the problem is raised, but they close the support tickets without offering a solution. Don't waste your time with these people.
Can't delete subscriptions or account with IMPACT.com
I was referenced to IMPACT.com thru service provider for affiliate program... AWFUL experience. Stuck in registration page for web site after registration, can't modify subscriptions and notification emails in portal without setting up account. Tried to delete my account and TICKETS support does not work as expected with no link to update/respond to tickets to delete account. They make it EXTREMELY difficult to delete spam emails and account... contrary to local SPAM/PRIVACY laws. Disrespectful policies and account practices are RED FLAGS for this company... reviews suggest it is much worse than initial setup... STAY AWAY!
Impact is a Scam
Impact is a scam, it's not what they promise, they trap you with their annual contract and don't let you escape, while you see how all the attempts you make to raise the affiliate community are useless.
This is because they have a lot of affiliates but they are not active, what they do is fill up with affiliates who then leave and the profile is abandoned.
They never respond, they don't even get a notification that a message was sent to them (this was confirmed by an Impact account manager).
I do not recommend it at all, you will lose money for a year and you will not be able to undo the contract.
In addition, when you ask for help to lift the account and to comply with the minimum they promised during the sale process, they ignore it. Even the live chat is ignored and they leave you stranded.
I hope the same thing that happened to us doesn't happen to them.
Do not work with this business
Do not work with this business, I almost wondered if they were legitimate ,my application was approved and I had no issue with access to campaigns and product to promote, I begin to promote and spent some of my own money for better results, one day I no longer had access to anything, I feel like I was scammed, they have only email support and nothing they suggest works, why did the issue only happened after I invested time & money? do they not want to pay? they should be investigated.
Dear Impact Team,Urgent: Request to Reactivate Impact Account ID 3754566
Dear Impact Team,
My name is Usama Khalid, and my Impact account (ID: 3754566) has been blocked without any clear reason. I'd like to explain the situation in detail.
My younger brother, Umair Khalid, and I both engage in affiliate marketing but operate separately. Umair's Impact account (ID: 3031748) was recently blocked due to some issues with his account setup and verification, which I helped him with due to his limited English proficiency. As a result, his account was deactivated, which I understand.
However, my account was also blocked, seemingly due to the shared use of my PayPal account for his payments. I believe this is a misunderstanding, as there were no violations on my part. I have a registered company in the United Kingdom and can provide any necessary documents to support this.
I am concerned because I am being told I won't receive my earned commission of £589, which is due for payment on July 1st. This seems unjust as my account has been compliant, and the issue was solely with my brother's account.
I kindly request that my account (ID: 3754566) be reactivated and my pending payment released. I have no connections with my brother's business operations, and my account's deactivation appears to be an error.
Thank you for your understanding and prompt attention to this matter.
Best regards,
Usama Khalid
Publisher Account ID: 3754566
We were a partner for one year with…
We were a partner for one year with them but it yielded nothing but headaches. Their customer support is bad, their tracking is bad, many of our affiliates that we invited to join the platform couldn't create an account, it was a lost opportunity for a year where we did pay €6.000,- in fees. Very expensive mistake.
There are spamming
There are spamming. They don't have unsubscribe option in email.
woefully inadequate platform
I've used around 7 different affiliate platforms over the years.
I only joined Impact because one of my larger vendors had migrated to them. Prior to this I was providing them without around $6000 per month in affiliate sales.
Impact provide a REST API (which is a GOOD thing). But in order to download a datafeed of products, instead of being able to grab the datafeed via the REST API, instead it provides you with a FTP address you have to download it from.
Even worse, their FTP is completely unreliable, often timing out or just hanging indefinitely when you attempt to login.
On the rare occasions you can login, and request the data file, often it still just hangs or says the file is unreadable
Tech support are no help whatsoever, and just copy/paste generic advice like checking your firewall, without ever bothering to consider there might be an underlying issue with their FTP server.
Im an experienced software engineer, don't you think I might have ruled out all basic troubleshooting before even contacting support?
Besides, who is using insecure FTP as the ONLY option to download data feeds in 2024? Its just an archaic dinosaur of a platform with an incompent tech team
Terrible to the point of illegal
Terrible to the point of illegal. Shady practices, poor management, bad tracking, and so much more. Links disappear with no notice from Impact. They are getting thousands of leads from us with no payout. We've been with Impact for 5+ and have watched our commission drop steadily every year. (We are still a top publisher with other platforms). Be very careful with this platform. If anyone is interested in a class action, we'd be interested in getting involved. Businesses are being taken advantage of and they've gotten away with it long enough.
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