If I could I would give 0 stars. Why are they allowed to operate? What atrocious customer support, awful interface. Probably one of the only firms in the world that you need to EMAIL to cancel a... See more
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One of the worst UIs and Customer service. I lost my commission, and they closed the account without any warning. First, I had to manually apply for all my commissions because of their tracking issues... See more
I have never experienced a platform that is that poor. The platform is full of bugs, slow, outdated, and extremely hard to navigate. Many navigation links are even hidden and almost impossible to acce... See more
Company replied
I will say, they are a decent company.... they have at least understanding customer services with the limited sources they have....honestly I feel bad for them having to do deal with really an... See more
Company details
Information provided by various external sources
We are marketing technologists, natively integrating leading solutions in #adfraud prevention & #adverification, #marketingintelligence and #partnermarketing.
Contact info
Park S Ave 387, 10016, New York, United States
- impact.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Waste of time and money and ambitions
Waste of time and money and ambitions
Absolutely horrible (read
Absolutely horrible (read: non existent) customer support. I wanted to change my company name etc and they said I had to wait 5-7 business days. It's been 4 weeks and still under review. I asked to close my account later on. Haven't heard back. You get this standard AI bot with meaningless responses. Do not join Impact.
I’m from Ukraine. I lost a lot of money
I have also been affected by the actions of Impact.com.
We are gathering a list of victims to file complaints with U.S. government organizations to seek justice.
It is also important to investigate whether they are working with the Russian market and to find out why payments to Ukraine are being blocked, as there are no sanctions against Ukraine.
The list will be submitted to:
- Federal Trade Commission (FTC)
- Better Business Bureau (BBB)
- Consumer Financial Protection Bureau (CFPB)
- Internet Crime Complaint Center (IC3)
- State Attorney General’s Office
- U.S. Department of Justice (DOJ)
If you have also been treated unfairly by Impact.com, join our Telegram community: @impact_com_ua
Together, we can stand up for our rights!
My account banned because I was born in Ukraine!
I live in Europe, have a European bank account, and pay taxes in Europe. Despite this, my impact.com account was banned solely because I was born in Ukraine! Can you imagine being punished for being born in a country that was attacked by another? It's already challenging, and now I'm facing additional discrimination from an American company based on nationality. Shame on you, impact! Give me back my money!
Impact Stole Money, Brands not respond. Nobody care of you
Impact simply STOLE money from my account and sent it back to the advertisers.
1) OF COURSE, advertisers aren’t responding, and OF COURSE, they will not send any money.
2) The governments of the USA and the UK send money without problems, all other affiliate platforms send money to Ukraine, and PayPal also works in Ukraine, but Impact.com can’t!
3) I think all Ukrainians must unite to solve this problem and fight for their rights.
All my money gone
I worked with Impact for 4 years, now, without any notification they stole all money from the balance and the guy with russian name said it's because I am from Ukraine and due to conflict in my country we have sanctions. Whaaaaat? When impact became russian website that banned Ukrainian freelancers?
Stay away !!
Stay away !!! Even if a brand forces you to have a relationship through them dont !
This company has the worst customer service and their support will make you go through hell ! They give all power to brands and none to creators! You are not protected and they can take all your hard won earnings, all wiped out
They can steal your money at any time
They just notified that through a conflict in my country, they are zeroing out my balance that I have earned over the year....
They are not paying me the money I earned.
Registered in Impact.com because of the Stubhub.ie offer. Changed links, sent traffic. Waited for the first sales, and then the payment date. And then the fun began.
The money has not been sent to my account. I waited a week just in case. Nothing.
On November 2, I wrote a ticket asking why there were no payments. A few days later I received a reply saying that my ticket was being transferred to another department.
Having received no response, on November 12 I wrote a ticket myself. No answer.
On November 14, a sign appears:
"As a result of the ongoing military conflict between Russia and Ukraine, international governmental sanctions, restrictions imposed by financial institutions and/or other payment method constraints, we are no longer able to process payments to your account. For more information contact support."
My thoughts.
1) I am a citizen of Ukraine, my bank account is American. There are no sanctions regarding citizens of Ukraine and American banks. The wording was chosen to be as streamlined as possible in order to be able to never pay.
2) Judging by the reviews on Trustpilot, there were complaints for the same reason back in May. So Impact knew perfectly well that they wouldn’t pay me the money. They could have told me about problems even during registration, they could have told me after the first sale, but no, they delayed the time as much as possible in order to block more of my earned money.
This is simply a deliberate and planned theft.
3) The quality of the support service is also amazing - since the second of November the ticket has essentially not been answered. No reaction.
I strongly do not recommend working with Impact.com. And it doesn’t matter whether you are from Ukraine or not. If their business ethics and level of empathy allows them not to pay me, who would literally buy food in a warring country with this money, they will find a reason not to pay you.
They did not pay me yet
They did not pay me yet. I have commision from Fossibot. First commision wasn't paid 20.10.2024
I texting with support now, maybe it is a mistake. I will write the results here if they pay. They do not react for now. I will let you know if something gona chenged
There have been no benefits here at…
There have been no benefits here at all. I was really desperate in looking for a company that would make me earn massively from home. Thanks to a reviewer online whom advised me to join Åß hash llc and the rest is history. the platform made me rich.
Complete and total scam
Complete and total scam. This company, Waves Audio, and BabyAudio together scammed me and my audience out of about 5000 USD. I'm sure they've done similar to others in my niche.
Absolute SCAM!
For months Impact has avoided sending me the money I earned rightfully through their 'program.' They avoid responses and close my service request tickets. It's definitely a scam. Avoid working with them for anything! It's hideous what they are doing and I am taking action against them.
Trash service.
Trash service.. I gave them all my business information to a guy called taylor garrison and he never came back to me.. for this service is just a scam..
IMPACT SUCKS!!
IMPACT SUCKS!!! the UI is trash and any time they give you an issue they immediately blame and pass all responsibility for solving the issue the brand you’re an affiliate for while not even having adequate contact information for them. The fact that Shopify uses them for their affiliate program shows just how far they’ve fallen as a trustworthy company.
Be causious when signing a contract
When we first cooperate they told us their convertion rate is high and good, and before the payment, they are quite kind, give all thoese template and resources, but after signing the contract, they ask even more, and now it's been a year, we decide to cancel the cooperation, but they say it already subcriped for another year, and constantly sending us email for the subcription fee.
Smells like a scam company, avoid!
Dated UI, buggy platform that takes so long to load in. Brand choice low quality, lack of any helpful tools and features, minimum payout so high that it smells like a scam. I don't recommend using at all. I thought ClickBank was bad, but I'd trust them more than Impact.
Impossible to withdraw funds
Every time I try to withdraw my funds I get an error about the tax document so the payment can't go through, I've contacted the support and did everything they asked me to, provided all the information, but the error is persisting, and the error doesn't even apply to my tax form, it is endless. They blame they "automation process" but they're not doing anything to fix it, so they don't have to pay us. Stay away from them.
spent so much time filling in an…
spent so much time filling in an application and then just to get and auto response message that it has been declined and then they send you to a long list to read and try and figure out exactly why, It is truly pathetic
This company is actually Fraudulent so…
This company is actually Fraudulent so should be avoided. They skimmed my card details even though I did not complete any transaction
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