Independent Mortgage Brokers Reviews 

249
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, and patient. The service provided is frequently described as excellent, with many appreciating clear explanations and detailed advice. Exceptional customer service and quick response times to all queries are often highlighted. People consistently found the company reliable and knowledgeable, making complex processes feel simple and stress-free. Many consumers were particularly impressed with the ability to secure great deals and provide the best options, often achieving quick results. The overall experience is frequently described as efficient, professional, and supportive from start to finish.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professional, knowledgeable, and... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the professionalism, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, responsiveness, and... See more

Response time

Customers had positive experiences with response times, frequently praising the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are in the process of buying our first house, Lee and Sarah have been so helpful throughout the whole experience making it a less stressful experience. When we have a query we have received advice... See more

Rated 5 out of 5 stars

I messed about with various online portals looking at all my different mortgage options before deciding I would be better served finding a locally based Broker. I chose IMB mainly because they are bas... See more

Rated 5 out of 5 stars

We worked with Sarah for our mortgage process, and we can’t thank her enough for all the help she gave us. She was always professional, patient, and incredibly clear with her explanations. She gui... See more

Rated 5 out of 5 stars

Lee Gribben was fantastic from start to finish. We are first time buyers and he was always happy to answer any questions we had, responding quickly and kindly. We found Lee to be very down to earth an... See more


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Non-Bank Financial Service

Written by the company

Welcome to IMB Online on Trustpilot! 🌟 As one of the leading mortgage brokers in Leeds, we're more than just financial advisors - we're your trusted partners in making your dream home a reality. With over 20 years of experience in the financial services industry, we've been guiding our clients, both locally in Leeds and nationally across the UK, through the mortgage market, helping them secure the best deals. At IMB Online, we're all about personalized service. Our team of highly trained brokers understands that every client's needs are unique, and that's why we offer a wide range of mortgage options from various lenders. Our goal is to ensure you get a mortgage deal that's tailored to your situation. But we're not just about business - we're about community. As a locally-based mortgage broker in Leeds, we're committed to giving back to our community and are actively involved in local charities. Don't just take our word for it - check out our glowing reviews from clients who have experienced the IMB difference. From our professionalism and responsiveness to our personalized service, our clients have a lot to say about us! So, whether you're based in Leeds or anywhere in the UK and asking yourself, "Where can I find the best mortgage brokers near me?", look no further than IMB Online. Join the IMB family today and let us help you unlock your dream home! 🏠🔑


Contact info

5.0

Excellent

TrustScore 5 out of 5

249 reviews

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1-star

No recent history of asking for reviews

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5.0

All reviews

(249)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Service throughout

We had a great experience with Independent Mortgage People, especially with Lee Gribben supporting us through the process. Lee was helpful, responsive, and easy to deal with from day one. He kept us informed, explained things clearly, and made what could have been a stressful process feel much more manageable. We are really grateful for all his support and would definitely recommend Lee and the team to others.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Lee for an exceptional service

Lee is an exceptional person with a fantastic attitude, and working with him as our mortgage advisor has been an absolute pleasure from start to finish. We were introduced to him by a colleague at work, and even though we never had the chance to meet him in person, Lee made the entire mortgage process feel easy, clear, and well-supported. From the very beginning, he demonstrated professionalism, patience, and deep knowledge of the process. He took the time to explain everything in a way that was easy to understand, which made what can often be a stressful experience feel much more manageable. His communication throughout was excellent. Lee kept us updated at every stage and was always available to answer questions, no matter how small. His reassurance, dedication, and attention to detail really stood out, and it was clear he genuinely cared about helping us achieve the best possible outcome. What impressed us most was how smoothly everything started, progressed and achieved under his guidance. Despite not meeting face-to-face, the level of trust, support, and professionalism he provided was outstanding.
We are truly grateful for the effort Lee put into helping us through this process. We would highly recommend him to anyone looking for a knowledgeable, reliable, and supportive mortgage advisor. He has done a fantastic job, and we couldn’t have asked for better service.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

We worked with Sarah for our mortgage…

We worked with Sarah for our mortgage process, and we can’t thank her enough for all the help she gave us. She was always professional, patient, and incredibly clear with her explanations. She guided us step by step, answered all our questions quickly, and made the whole process much easier and far less stressful.

Thanks to her, everything went smoothly, and we felt completely confident in her recommendations and expertise. She is a mortgage advisor we would highly recommend to anyone looking for real support and excellent communication.

Thank you so much, Sarah, for everything!

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Previous to Sarah arranging my mortgage…

Previous to Sarah arranging my mortgage for me i had been ringing her for advice many years before and she is always so polite , professional and more than happy to help , she is very prompt at answering the phone i will always call you back if she is unable to answer . If your looking for a personal and professional service then look no further.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

I was referred to Lee by another…

I was referred to Lee by another mortgage broker who has retired. Lee has been really helpful in getting me a mortgage pronto no nonsense and straight up advice, he got me an approval for a mortgage in an afternoon which was amazing. I recommend this company with full confidence.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

This is the second time that Sarah has helped me re-morgage and she once again made the process simple, kept me informed and got me a great deal. She also helped me get a better deal on my life insurance. Will definitely be using IMBs service again and would absolutely recommend them to others.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

As a first time buyer

As a first time buyer, I had no idea what to do. Lee was extremely helpful and supportive throughout this whole process. All my questions have been answered and thoroughly explained. I could not be any happier with Lee and his team.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

We are in the process of buying our…

We are in the process of buying our first house, Lee and Sarah have been so helpful throughout the whole experience making it a less stressful experience. When we have a query we have received advice back straight away and know we can ask questions at any time and receive a detailed response. Thank you so much, you are both amazing at what you do xx

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Lee Gribben was fantastic from start to finish. We are first time buyers and he was always happy to answer any questions we had, responding quickly and kindly. We found Lee to be very down to earth and took time to ensure we had an understanding of the process. Couldn't recommend Lee highly enough and we will be reaching to him again for our remortgage.

7 September 2025
Unprompted review
Rated 5 out of 5 stars

2nd Remortgage with IMB

This is the 2nd time that we have used IMB to remortgage and can't thank Sarah enough. The whole process was fast, professional and painless. I really can't fault IMB and wouldn't hesitate to recommend them or use them again in the future

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Independent Mortgage Brokers are the best. The get you sorted with less stres

Independent Mortgage Brokers is very reliable and good at what they do. They are good in getting fantastic deals and giving you the best options.when we bought our house ,when we thought all hooe was lost and a friend reffered us to independent Mortgage Broker and they sorted is out within couple of hours. You can never go wrong with Independent Mortgage Broker.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Lee is amazing 😍

Lee is amazing 😍. From start to completion he was highly skilled and experienced couple that with compassionate, patient and understanding and you have a combination that is just a pleasure to work with. He offers a five star personal service that is second to none, I honestly couldn't find you a negative word to say about the assistance that I received. I will be recommending him to anyone that I know who needs any kind of help with their mortgage.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended, they help me through the process of my application. Help me to contact the seller, which speed up the application more quicker. Even when my solicitor where very lacking and slow. They are really good. They get in touch very quick.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Highly Recommended Mortgage Broker - IMB - Independent Mortgage Brokers Ltd

I've worked with Lee & Sarah for about five years and couldn't be happier. They’re knowledgeable, reliable, and always put my needs first—whether securing great deals or offering sound advice. A true professional who makes the complex feel simple.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Lee and Sarah are wonderful

Lee and Sarah are wonderful. They are always responsive, great communication. They answer all my questions. They take care of the client with attention and interest. They find the best and most profitable deal in the interest for their clients.I have used them several times now and I will not replace them ever .I will recommend to anyone who wants to buy they dream home.

9 July 2025
Unprompted review

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