Michaels Property Consultants Reviews 278

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their willingness to go above and beyond. The service provided is frequently described as first-class, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the exceptional customer service, noting prompt response times and consistent updates throughout the process. However, some customers also noted that they were a little disappointed about having to conduct most of the viewings themselves, which they felt was not clearly communicated and made them uncomfortable. Additionally, a few people mentioned a negative experience with the attitude of some agents, and issues with new problems arising on key collection day.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, consistently praising the team's knowledge, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the team's responsiveness,... See more

Response time

Consumers find response times to be positive. Reviewers consistently praise the quick and efficient... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report a smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Kieran Great support throughout the visit. He answered every question immediately. If he didn’t know the answer to some of our more obscure questions, he found out so we left the property... See more

Rated 5 out of 5 stars

Max was an absolute superstar after a call to the office asking to view a bungalow today as we were in the area. He went above & beyond to work with our timeframe. During the viewings he was professio... See more

Rated 5 out of 5 stars

We purchased our property, 6 years ago, through Michaels and were so impressed with the service when we decided to sell they were the only Estate Agent we contacted. So happy we did. From Camer... See more

Rated 5 out of 5 stars

Michael’s have been amazing right from the start. When selling our property we received prompt and detailed feedback after every viewing and their onward sales consultant Jo was absolutely brilliant i... See more


Company details

  1. Real Estate Agency
  2. Commercial Agent
  3. Mortgage Broker
  4. Real Estate Rental Agency

Written by the company

At Michaels we pride ourselves in being different. We don’t practice as ‘stereotypical’ estate agents; talking at people and hard selling – We listen to our clients. Every customer is different, has their own needs and timescales and we are dedicated to putting these first. With over 30 years combined experience in property, we have developed extensive knowledge of the local area and we are able to give our customers genuine, professional advice at all times , whether they’re buying or selling. We provide advice on what people really want to know, whether it be regarding schools, local amenities or even where to eat. We also offer a private service to investment buyers, assisting them in making the best decisions in building their portfolios. Michaels understand that a person’s home is their castle and is more than likely to be their biggest financial asset, so we use comprehensive market research combined with the highest quality of marketing to ensure that we achieve the best price possible.


Contact info

4.9

Excellent

TrustScore 5 out of 5

278 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Customer Service

We purchased our property, 6 years ago, through Michaels and were so impressed with the service when we decided to sell they were the only Estate Agent we contacted. So happy we did. From Cameron, taking photos and doing the initial consultation, Michael compiling the brochure and Lee and Ollie arranging viewings, the service has been first class. However they really come into their own with the fantastic customer service, and support, provided by Nikki.

Nikki is the Sales Progressor. She constantly kept us updated and tirelessly chased agents and solicitors on our behalf. Every call and email we sent was answered the same day. We felt we always knew what was happening, which is so important, especially due to the complications further down the chain.

To all at Michaels, especially Nikki, we cannot thank you enough for your assistance and kindness during our move. If we move again you can be sure we would come to yourselves. We cannot recommend you highly enough. THANK YOU.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

First time buyers review

Me and my partner bought our first property with Michaels and I couldn’t recommend them highly enough.
Michael and Nikki were fantastic throughout chasing, providing updates and getting us completed on the purchase within 4 months stress free.
Great service from a great company.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Michael’s was the estate agent I bought…

Michael’s was the estate agent I bought my property through rather than the one I sold through and I wish I had sold through them as well, as they were so much better than my estate agent! Michael’s kept me updated all the way through a very drawn out and painful procedure and were always contactable via phone and email. Thank you so much, and particular thanks to Nikki for all your hard work!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

First-time buyers of no.29

We are first-time buyers after renting for many years and have dealt with a wide range of estate agents (not all of them positive experiences). As a result, we were quite apprehensive about the buying process, especially as it was all new to us.

However, we’re pleased to say the service we received has been nothing short of excellent. Nikki and the team in Colchester have kept us reassured, supported, and well-informed throughout the entire journey. (now we egarly await collecting our keys Monday)
We truly cannot fault their professionalism, friendliness, and ongoing support, particularly Nikki, who has been fantastic.

We wouldn’t hesitate to use their services again in the future.
Jess & Charlie

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Support for First-Time Buyers

Lee Francis and Jo Davy were outstanding from start to finish. As first-time buyers, my partner and I were quite cautious after a previous negative experience with a mainstream estate agent. However, Lee completely changed that for us. He supported us every step of the way, kept us fully informed throughout, and gave us real confidence in securing our first home.

We managed to exchange and complete in under two months, thanks not only to Lee and Jo’s dedication but also to the excellent solicitors recommended by Michaels.

Overall, it was a fantastic experience. We wouldn’t hesitate to return to the team in the future if we decide to move or sell.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Bought my first property, Jo is a gem!

Bought my first property with Michaels. The process was smooth, well explained and Jo was an absolute gem! She kept me up to date with every part of the process. Nothing seemed too much for her, a very reliable & lovely woman!

Can't recommend Michaels enough.

Thank you 😊

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Jo Davy has been great

Jo Davy has been an absolute pleasure to work with. She is a very driven individual, extremely professional and hard working, responding rapidly, comprehensively and kindly. I have had a number of queries for the Sellers, both before and after purchase and she has been instrumental in obtaining answers efficiently.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant team - would highly recommend

Michaels have made made the stressful experience of selling a house as pain free as possible! All the team have been a pleasure to deal with and highly efficient and I’d have no hesitation in recommending above other agents. Particular thanks to Ollie and Lee throughout the marketing stages and Jo for her efficiency in pushing the sale through to exchange in under 8 weeks.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service with a personal touch

We have nothing but great things to say about Michaels in Braintree with regards to the sale of our family home. From the minute they came round to get measurements to the day we handed over the keys. Excellent service from Patrick, Gemma, Charlotte and Kelan. Great communication with us, the solicitors and within their team. We would thoroughly recommend.

16 August 2025
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience with Kyle

I had a really positive experience with Michaels Property in Essex. From the beginning of the process right through to securing my new home, everything was handled professionally and smoothly.

Kyle was especially supportive throughout the entire process. He was always responsive, easy to reach, and very helpful whenever I had questions or needed clarification on anything. Moving can be stressful, but Kyle made the experience much easier by keeping me informed and making sure everything progressed as smoothly as possible.

I really appreciated his professionalism, patience, and willingness to help at every stage. It genuinely felt like he cared about making the process straightforward for me.

Overall, I’m very happy with the service I received from Michaels Property and would definitely recommend them to anyone looking for a property. A big thank you to Kyle for all his support and assistance.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Me and my partner have just began renting a property through Michaels and they have been professional and brilliant throughout! We have had negative experiences with other estate agents in the area - we felt other agencies in the area lacked communication and did not take us seriously, but Michael’s were fabulous throughout. We went in to request a viewing and 2 weeks later, we moved into the property! A special shout out goes to Kyle - he was so professional and helpful throughout, answering any questions we had and was readily available when we needed him. I genuinely cannot recommend Michael’s enough - they were perfect from start to finish and have been so helpful.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Recently completed on my purchase

Recently completed on my purchase, The staff were very supportive along the way and showed tremendous professionalism, finding answer for any questions i had or issues that arose.

13 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look