Independent Mortgage BrokersReviews 

243
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and clear explanations, making the mortgage process much easier and less stressful. Many people highlight the exceptional service, noting the quick response times and constant communication, which made them feel confident and well-supported. Reviewers frequently mention the company's reliability and knowledge, appreciating their ability to secure great deals and provide sound advice. The overall sentiment is that the company offers a five-star personal service, with many customers expressing their intention to use them again and highly recommend them to others.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, patience, and deep... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Response time

Clients share positive opinions on response time, with many expressing satisfaction with the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are in the process of buying our first house, Lee and Sarah have been so helpful throughout the whole experience making it a less stressful experience. When we have a query we have received advice... See more

Rated 5 out of 5 stars

I messed about with various online portals looking at all my different mortgage options before deciding I would be better served finding a locally based Broker. I chose IMB mainly because they are bas... See more

Rated 5 out of 5 stars

We worked with Sarah for our mortgage process, and we can’t thank her enough for all the help she gave us. She was always professional, patient, and incredibly clear with her explanations. She gui... See more

Rated 5 out of 5 stars

Lee Gribben was fantastic from start to finish. We are first time buyers and he was always happy to answer any questions we had, responding quickly and kindly. We found Lee to be very down to earth an... See more


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Non-Bank Financial Service

Written by the company

Welcome to IMB Online on Trustpilot! 🌟 As one of the leading mortgage brokers in Leeds, we're more than just financial advisors - we're your trusted partners in making your dream home a reality. With over 20 years of experience in the financial services industry, we've been guiding our clients, both locally in Leeds and nationally across the UK, through the mortgage market, helping them secure the best deals. At IMB Online, we're all about personalized service. Our team of highly trained brokers understands that every client's needs are unique, and that's why we offer a wide range of mortgage options from various lenders. Our goal is to ensure you get a mortgage deal that's tailored to your situation. But we're not just about business - we're about community. As a locally-based mortgage broker in Leeds, we're committed to giving back to our community and are actively involved in local charities. Don't just take our word for it - check out our glowing reviews from clients who have experienced the IMB difference. From our professionalism and responsiveness to our personalized service, our clients have a lot to say about us! So, whether you're based in Leeds or anywhere in the UK and asking yourself, "Where can I find the best mortgage brokers near me?", look no further than IMB Online. Join the IMB family today and let us help you unlock your dream home! 🏠🔑


Contact info

5.0

Excellent

TrustScore 5 out of 5

243 reviews

5-star
4-star
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1-star

No history of asking for reviews

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5.0

All reviews

(243)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The service and information provided by…

The service and information provided by Lee was brilliant and he did a remortgage for me in the timescale given with no hiccups. He provided in depth information of how the process will go and answered all my questions. Thanks again!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

We had an excellent experience working…

We had an excellent experience working with Lee throughout our mortgage and house purchase journey.

From the very beginning, Lee was professional, knowledgeable and incredibly supportive. He took the time to explain everything clearly, answered all our questions promptly and kept us informed at every stage of the process. His guidance and reassurance made what could have been a stressful experience much easier to manage.

Lee went above and beyond to ensure everything progressed smoothly, working closely with our lender, solicitor and estate agent to help us achieve a successful completion.

We are now happily settled in our new home, and we couldn’t be more grateful for all his hard work and dedication. We would highly recommend Lee to anyone looking for a reliable, professional and friendly mortgage adviser.

Thank you once again, Lee, for helping us make our dream of becoming homeowners a reality.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Mortgage Advisor – Thank You, Lee!

We had an excellent experience with our mortgage advisor, Lee Mynard. From start to finish, Lee was professional, knowledgeable, and incredibly supportive throughout the entire mortgage process.

He took the time to explain every step clearly, answered all of our questions promptly, and made what could have been a stressful experience feel straightforward and manageable. His communication was outstanding, and we always felt confident that we were in safe hands.

Lee went above and beyond to find the best solution for us, and his dedication, expertise, and genuine care really stood out. We are extremely grateful for all of his hard work and would highly recommend Lee Mynard to anyone looking for a trustworthy, reliable, and professional mortgage advisor.

Thank you, Lee, for making our home-buying journey such a positive experience. We couldn’t have asked for better service!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Sarah Devine and IMB Thank You

I was recommended to IMB by my workmate as a subcontractor it’s harder to get financial products but Sarah Devine has worked wonders for us and has been a blessing making the process straightforward and she has been patient when we had issues and guided us to our mortgage offer been successful

Thank You to the team at IMB especially Sarah

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Wow - all done in just 5 days!

Wow! I first spoke with Lee at IMB last Thursday and today just 5 working days later I have received my remortgage offer having completed all the KYC, identity and address checks plus credit check and title search using their recommended conveyancing solicitors. I am amazed at how fast this has proceeded.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing help from start to finish

Amazing help from start to finish, would recommend to everyone for an easy process with getting your Morgage arranged. Always went above and beyond with all aspects of buying our new home. Thankyou

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Thats seems to capture my general thoughts.
From introductory calls, evaluation and recommendation, i have been treated with exemplary professionalism and care by the team. I highly recommend their service.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

An absolute brilliant experience

An absolute brilliant experience with Lee. Sorted me out with a mortgage and always replied quick to any queries I’ve had. When he was out of office he had Sarah to update me with my mortgage showing IMB are very organised and very helpful when needed. Will definitely recommend using IMB and I will most certainly use them again in the future.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Strongly recommended!

Lee worked with me on a property refinance and delivered the promise. Lee is easy to work with and a prompt doer, very professional and knowledgeable. I had guidance and was kept up to date every step of the way. I strongly recommend 👌

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic, easy and efficient help - 5 stars!

We found Sarah online when looking for a broker that dealt with help to buy equity loan redemption. Sarah has been nothing but helpful from start to finish, helped us with all the intricacies of paying off our help to buy loan whilst remortgaging and made the whole process pain free. I would highly recommend her service and would certainly use her again when I am due to remortgage again.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

My wife and I had a smooth

My wife and I had a smooth, stress-free, and excellent experience with Independent Mortgage Brokers Ltd especially with Lee and Sarah. The team was fantastic, and we're happy to share this review from the comfort of our new home 🏡. Thank you for the great service. Timi and Tomi

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service throughout

We had a great experience with Independent Mortgage People, especially with Lee Gribben supporting us through the process. Lee was helpful, responsive, and easy to deal with from day one. He kept us informed, explained things clearly, and made what could have been a stressful process feel much more manageable. We are really grateful for all his support and would definitely recommend Lee and the team to others.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Lee for an exceptional service

Lee is an exceptional person with a fantastic attitude, and working with him as our mortgage advisor has been an absolute pleasure from start to finish. We were introduced to him by a colleague at work, and even though we never had the chance to meet him in person, Lee made the entire mortgage process feel easy, clear, and well-supported. From the very beginning, he demonstrated professionalism, patience, and deep knowledge of the process. He took the time to explain everything in a way that was easy to understand, which made what can often be a stressful experience feel much more manageable. His communication throughout was excellent. Lee kept us updated at every stage and was always available to answer questions, no matter how small. His reassurance, dedication, and attention to detail really stood out, and it was clear he genuinely cared about helping us achieve the best possible outcome. What impressed us most was how smoothly everything started, progressed and achieved under his guidance. Despite not meeting face-to-face, the level of trust, support, and professionalism he provided was outstanding.
We are truly grateful for the effort Lee put into helping us through this process. We would highly recommend him to anyone looking for a knowledgeable, reliable, and supportive mortgage advisor. He has done a fantastic job, and we couldn’t have asked for better service.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

We worked with Sarah for our mortgage…

We worked with Sarah for our mortgage process, and we can’t thank her enough for all the help she gave us. She was always professional, patient, and incredibly clear with her explanations. She guided us step by step, answered all our questions quickly, and made the whole process much easier and far less stressful.

Thanks to her, everything went smoothly, and we felt completely confident in her recommendations and expertise. She is a mortgage advisor we would highly recommend to anyone looking for real support and excellent communication.

Thank you so much, Sarah, for everything!

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Previous to Sarah arranging my mortgage…

Previous to Sarah arranging my mortgage for me i had been ringing her for advice many years before and she is always so polite , professional and more than happy to help , she is very prompt at answering the phone i will always call you back if she is unable to answer . If your looking for a personal and professional service then look no further.

1 December 2025
Unprompted review

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