Great product, well made and as described. Very pleased. UPS were awful though, if I were you I’d change courier. They were 2 days later than they said with delivery and I received no notification o... See more
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Review summary
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Efficient delivery, product as per description and website image, quality looks good and brackets for fitting to rail worked out really well. Three days in and so far very pleased.
Company replied
Exceptional good customer service - I had trouble fitting the lock and 'I love parcels' were very patient in guiding me through the problem. Even sent me a spare as a precaution to the original one b... See more
Company replied
So happy with my purchase from I love parcels . I purchased a large parcel box . Very quick delivery, very well packaged . It was very easy to install and also looks fantastic . I definitely recom... See more
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Company details
Written by the company
Love Parcels is a UK-based specialist in premium parcel boxes and contemporary letterboxes designed for modern homes and businesses. Our products are created to combine robust security with refined aesthetics — engineered to complement architectural styles while providing dependable protection for deliveries. We founded I Love Parcels after experiencing the everyday frustrations of missed deliveries, exposed parcels and unreliable drop-offs. As online shopping became part of daily life, it was clear that homes needed a smarter, more secure solution. Our goal was simple: create parcel boxes that are practical, durable and visually considered — not just functional metal containers. Our range includes wall-mounted, fence-mounted and built-in parcel boxes, as well as personalised letterboxes and accessories. Each unit is manufactured from quality materials, professionally powder coated for outdoor durability and designed with thoughtful features that balance capacity, usability and security. We prioritise solid construction, clean lines and long-term performance over low-cost, lightweight alternatives. We serve homeowners, architects, developers and trade partners across the UK who value reliability, finish and design integrity. Larger models are palletised for protection, and every order is dispatched with clear communication and careful packaging. Continuous refinement is central to our approach. Over time we have evolved our designs, installation guidance and customer processes in response to real-world feedback and changing delivery habits. We believe improvement is ongoing, not occasional. At I Love Parcels, we focus on creating delivery solutions that offer genuine peace of mind — secure, durable and built to last. Engineered for elegance. Built for life. ⸻
Contact info
Basin Bridge Lane, CV13 6JJ, Nuneaton, United Kingdom
- 02476 993 079
- hi@iloveparcels.com
- iloveparcels.com
4.4
Excellent
268 reviews
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Replied to 88% of negative reviews
Typically replies within 1 month
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Quick delivery & keeps you up to date…
Quick delivery & keeps you up to date with delivery.
The post box is very sturdy & looks great.
2 July 2023
Everything was smooth and as expected.
2 July 2023
Great product
Great product, just what I wanted for receiving parcels when I am away. Quick delivery too.
27 June 2023
Very good service thank you
15 June 2023
Recommended
Speedy service, great product. Could have done with fixing instructions in the box (the ones on your website weren’t working).
8 June 2023
Reply from I Love Parcels
Hi,
Thank you for the recommendation — we’re pleased to hear you were happy with both the service and the product.
At that time, installation guidance was hosted online, and we’re sorry if the link or access to it wasn’t working as it should have been. Since then, we’ve improved how our installation information is provided to make it clearer and easier to access.
We appreciate you taking the time to share your feedback.
The I Love Parcels Team
Engineered for elegance. Built for life.
Something went wrong with the delivery…
Something went wrong with the delivery via UPS.
UPS advised us of a delivery day, we waited but nothing happened. Next day, UPS sent a phone message to say they could not deliver because the address was incomplete (the house number was missing).
I informed Iloveparcels saying that their confirmation order showed the full address so would they sort out the issue, please?
2 days later I got a sorry message from Loveparcels saying they forgot to tell me that the issue was sorted.
Next day, unaware of a message from UPS sent to me at 23.30hrs (I was asleep); I proceeded to an appointment in another county. Where upon I checked my messages which said that I was to receive a parcel that day (I was not there)
Next day at home I found the parcel left in the driveway (odd, as it was supposed to be signed for!)
Two days later a UPS driver turned up at my home asking for a signature, if I had received the parcel.
I signed.
So was it Iloveparcels or UPS that caused this inconvenience ?
Luckily, the 'post box' was packed properly, the outer package suffering only slight damage from being tossed around in a delivery van. The item was ok.
Odd that a 'Post Box' had trouble being delivered ??
5 June 2023
Reply from I Love Parcels
Hi,
Thank you for taking the time to explain what happened — we can understand how frustrating that sequence of delivery messages must have been.
The address details are transmitted directly to the courier exactly as entered at checkout. In cases where a courier flags an “incomplete address”, it is usually due to a scanning or routing issue within their network rather than missing information on the order itself.
It does appear there were mixed messages from UPS regarding delivery attempts and signature requirements, which understandably caused inconvenience. While we rely on third-party couriers to complete the final delivery, we do step in where needed — and we’re sorry we didn’t update you sooner once it had been resolved on our side.
We’re pleased the parcel box arrived safely and that the packaging did its job.
Thank you again for your feedback — it’s appreciated.
The I Love Parcels Team
Engineered for elegance. Built for life.
Customised parcel box
I have ordered a customised parcel box. First of all, the value for money was great. The box was successfully fitted and looks great. Secondly, the number sticker got damaged in the process and when I contacted the company, they not only responded straightaway but also sent me a replacement free of charge. Amazing product and even better service. Thank you.
14 June 2023
Unprompted review
Good solid box
Good solid box which doesn't distort when screwed to a natural stone uneven wall.
4 June 2023
I ordered a letterbox because we were…
I ordered a letterbox because we were moving home.
When it arrived I found that the letterbox lid would only open by lifting the left edge of the lid, it was obviously distorting and jamming. I reported the fault but the person at the other end could not understand the nature of the fault and asked for a video. I emailed a video but unfortunately for them, instead of receiving a reply I received a request to rate their service.
15 May 2023
Reply from I Love Parcels
Hi James,
Thank you for your review.
We’re sorry the original letterbox arrived with an issue, particularly at a busy time while moving home. From the description and video provided, it appeared the distortion was likely caused during transit.
As part of our standard process, we ask for photos or video when damage is reported so we can assess the issue properly and resolve it quickly. Once we received your video, a replacement was dispatched the same day.
We apologise if the automated review request was triggered before the matter had been fully concluded — that timing was unfortunate.
We’re pleased we were able to resolve it promptly and hope the replacement has performed as expected.
The I Love Parcels Team
Engineered for elegance. Built for life.
Straightforward purchase
Straightforward purchase, product met our criteria and appeared robust enough for our needs.
23 April 2023
Good experience
Delivery was prompt and the post box is readily recognised as such by couriers and post office. It’s reasonably secure once locked and reasonably easy to open and shut.
20 April 2023
Reply from I Love Parcels
Hi,
Thank you for your feedback — we’re pleased delivery was prompt and that the post box is clearly recognised by couriers and the post office.
Our aim is to provide a practical, durable solution that’s straightforward to use day to day while offering secure storage once locked. We’re continually reviewing and refining small details across our range to ensure our products evolve alongside changing delivery habits.
We appreciate you taking the time to share your thoughts.
The I Love Parcels Team
Engineered for elegance. Built for life.
Looks good and is quality!
Delivery was only couple of days so faster than estimated. Really pleased with it being personalised, looks very smart on the wall. Great service.
17 April 2023
Great service and good quality product
Great service and good quality product, the through the fence parcel box was easy to install and looks great.
10 April 2023
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