Great product, well made and as described. Very pleased. UPS were awful though, if I were you I’d change courier. They were 2 days later than they said with delivery and I received no notification o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Efficient delivery, product as per description and website image, quality looks good and brackets for fitting to rail worked out really well. Three days in and so far very pleased.
Company replied
Exceptional good customer service - I had trouble fitting the lock and 'I love parcels' were very patient in guiding me through the problem. Even sent me a spare as a precaution to the original one b... See more
Company replied
So happy with my purchase from I love parcels . I purchased a large parcel box . Very quick delivery, very well packaged . It was very easy to install and also looks fantastic . I definitely recom... See more
Company replied
Company details
Written by the company
Love Parcels is a UK-based specialist in premium parcel boxes and contemporary letterboxes designed for modern homes and businesses. Our products are created to combine robust security with refined aesthetics — engineered to complement architectural styles while providing dependable protection for deliveries. We founded I Love Parcels after experiencing the everyday frustrations of missed deliveries, exposed parcels and unreliable drop-offs. As online shopping became part of daily life, it was clear that homes needed a smarter, more secure solution. Our goal was simple: create parcel boxes that are practical, durable and visually considered — not just functional metal containers. Our range includes wall-mounted, fence-mounted and built-in parcel boxes, as well as personalised letterboxes and accessories. Each unit is manufactured from quality materials, professionally powder coated for outdoor durability and designed with thoughtful features that balance capacity, usability and security. We prioritise solid construction, clean lines and long-term performance over low-cost, lightweight alternatives. We serve homeowners, architects, developers and trade partners across the UK who value reliability, finish and design integrity. Larger models are palletised for protection, and every order is dispatched with clear communication and careful packaging. Continuous refinement is central to our approach. Over time we have evolved our designs, installation guidance and customer processes in response to real-world feedback and changing delivery habits. We believe improvement is ongoing, not occasional. At I Love Parcels, we focus on creating delivery solutions that offer genuine peace of mind — secure, durable and built to last. Engineered for elegance. Built for life. ⸻
Contact info
Basin Bridge Lane, CV13 6JJ, Nuneaton, United Kingdom
- 02476 993 079
- hi@iloveparcels.com
- iloveparcels.com
4.4
Excellent
268 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So happy with my purchase from I love…
So happy with my purchase from I love parcels .
I purchased a large parcel box . Very quick delivery, very well packaged . It was very easy to install and also looks fantastic .
I definitely recommend this company
16 March 2026
Reply from I Love Parcels
Hi Lisa
We’re so pleased to hear how happy you are with your parcel box - thank you for sharing your experience.
It’s great to know the delivery, packaging and installation all met expectations, and that it looks fantastic in place.
If you do happen to have a photo of it in situ, we’d love to see it - feel free to send it over to hi@iloveparcels.com.
We really appreciate your recommendation.
Kind regards,
I Love Parcels
Smart Looking & Roomy Parcel Box
Great parcel box, looks very smart.
ILoveParcels were really helpful when UPS managed to screw up delivery (I had the temerity to change the delivery date with them in good time, which seemingly threw this global organisation into chaos) and I can't fault anything about the product or the supplier. I'd avoid UPS again like the plague where possible.
30 March 2026
Unprompted review
Reply from I Love Parcels
Hi Rebecca
Thank you for your kind words. We’re pleased to hear you’re happy with your parcel box and that it looks the part.
It’s great to know everything came together in the end and we’re really glad the team could help and support you along the way.
We appreciate you taking the time to share your experience.
Kind regards,
I Love Parcels
I Love Parcels was recommended to us by…
I Love Parcels was recommended to us by friends. We're really pleased with the new parcel box. The team were also very helpful when we needed to change our order.
14 April 2026
Unprompted review
Reply from I Love Parcels
Hi Andrew
Thank you for your kind words. We’re so pleased to hear you’re happy with your new parcel box.
It’s always great to know we’ve been recommended by friends, and that the experience lived up to expectations. We’re also glad the team could help make your order change straightforward.
We really appreciate you taking the time to share your feedback.
Kind regards,
I Love Parcels
Bought a very good quality mail box at…
Bought a very good quality mail box at a good price. Very happy with it.
30 March 2026
Reply from I Love Parcels
Hi Mark,
Thank you for the great review.
We’re pleased to hear you’re happy with the quality of the mailbox and value.
Kind regards,
I Love Parcels
Great product
Great product, well made and as described. Very pleased.
UPS were awful though, if I were you I’d change courier. They were 2 days later than they said with delivery and I received no notification or collection code.
30 March 2026
Reply from I Love Parcels
Hi Deborah
Thank you for taking the time to leave us a review.
We’re really pleased to hear you’re happy with the product and that it met expectations. We’re sorry to hear about the delivery experience - that’s not the standard we aim for, and we appreciate you flagging it so that we can look into it further.
Kind regards,
I Love Parcels
Great secure box for post and parcels
Great secure box for post and parcels
Secure
Easy to use
Perfect size
30 March 2026
Reply from I Love Parcels
Hi
We really appreciate your review.
It's great to hear the box is working well for you - especially in terms of security, ease of use and size.
Kind regards,
I Love Parcels
Jeanette from I love parcels helped…
Jeanette from I love parcels helped solve a delivery issue and have to give 11/10 for helping
1 April 2026
Reply from I Love Parcels
Hi Chris
We’re pleased to hear Jeanette was able to resolve the delivery issue and support you so effectively. We will pass this message onto her.
Kind regards,
I Love Parcels
Bad customer service and poor quality products
Really disappointed with this purchase. Our parcel box started rusting within just 5 months, which is completely unacceptable for an outdoor product.
When we contacted customer service, we were simply told that coastal areas aren’t covered under warranty — something that wasn’t made clear at the point of purchase. Living in a coastal area shouldn’t mean a product fails this quickly.
On top of that, the flap doesn’t stay shut properly and keeps opening, meaning our post regularly gets soaked when it rains.
Overall, poor quality and even worse customer service. Would not recommend.
13 March 2026
Unprompted review
Reply from I Love Parcels
Hi Charlotte,
Thank you for your review - and we’re very sorry to hear about your experience.
Our products are designed and tested for outdoor use; however environmental conditions can vary significantly. In coastal locations, particularly those directly exposed to sea air, higher salt levels can accelerate wear on metal surfaces more quickly than in typical environments.
That said, we appreciate this may not have been as clear as it should have been at the point of purchase, and we will take that feedback on board.
In terms of the flap not staying shut, that is not something we would expect in normal use. As mentioned by our customer service team, we would very much like to inspect this further under our warranty policy.
We take both product performance and customer experience seriously and are continually reviewing and refining our products based on real-world use and feedback.
If you’d like to proceed, please get in touch and we’ll take this forward as quickly as possible.
Kind regards,
I Love Parcels
Reply from I Love Parcels
Hi Greg,
Thank you for the great review.
We are pleased to hear that you are happy with the quality of your product.
Kind regards,
I Love Parcels
Lovely company to deal with
Lovely company to deal with, efficient, helpful and professional.
2 April 2026
Reply from I Love Parcels
Hi Charles
Thank you for a lovely review.
It's great to hear you found the team efficient, helpful and professional throughout.
Kind regards,
I Love Parcels
New post box was quickly delivered
New post box was quickly delivered
Loved how strong it seems
Colour just as expected everything perfect
2 April 2026
Reply from I Love Parcels
Hi Markeb,
Thank you for the great review.
We’re pleased to hear you’re happy with the quality and colour, and that your post box arrived in good time.
Kind regards,
I Love Parcels
good products
Lovely staff, very helpful and informative, prompt delivery and good products
16 March 2026
Reply from I Love Parcels
Hi Catherine
Thank you for taking the time to share your experience.
It’s great to hear our team were helpful and that your order arrived promptly. We’re pleased you liked the products.
Kind regards,
I Love Parcels
Not secure: can be opened by thieves more easily than you think
We bought the "Extra Large Built In Parcel Box. Outdoor Garden". A thief opened it last weekend by just pulling the sides apart by hand until the door falls out. They didn't need any tools. When I contacted iloveparcels I was told that I was outside warranty and ...
"Our parcel boxes are designed to help protect deliveries and include an anti-theft mechanism that prevents access through the chute. However, they are not designed to be completely tamper-proof or to the same standard as a secure safe, and unfortunately determined individuals may still find ways to force entry."
So be warned, the boxes are OK but only as a mild deterrent.
24 March 2026
Unprompted review
Reply from I Love Parcels
Hi Mike,
We’re very sorry to see what’s happened, we completely understand how frustrating that must be.
Our parcel boxes are designed to securely receive deliveries and deter opportunistic theft in everyday use. As with other external items around the home, security is based on deterrence rather than absolute prevention, and they are not intended to withstand deliberate forced entry.
That said, what you’ve experienced is not typical, and we do take feedback like this seriously. We are continually reviewing and refining our designs to improve strength and durability where possible.
If you’d like to discuss this further, please feel free to contact us directly.
Kind regards,
I Love Parcels
Really nice product
Really nice product delivered as promised. It looks great in my railings.
1 March 2026
Unprompted review
Reply from I Love Parcels
Hi Andrew
Thank you for your kind feedback. We’re really pleased to hear the parcel box arrived as expected and looks great within your railings.
It’s always rewarding to know the design integrates well with your home.
Kind regards,
I Love Parcels
Exactly as described
Efficient delivery, product as per description and website image, quality looks good and brackets for fitting to rail worked out really well. Three days in and so far very pleased.
24 February 2026
Unprompted review
Reply from I Love Parcels
Hi Barry,
Thank you for such a detailed review.
We’re really pleased everything arrived efficiently and that the parcel box matched both the description and images. It’s especially good to hear the rail brackets worked out well for your installation.
Three days in is a great start — we hope it continues to serve you just as well long term.
We appreciate you taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
Poor parcel size
very disappointed with the size of parcel that will pass through into the box.
11 February 2026
Unprompted review
Reply from I Love Parcels
Hi Mr Newland,
Thank you for taking the time to share your feedback, and I’m sorry to hear you’re disappointed with the parcel capacity.
Each of our parcel boxes is designed to accept parcels up to a clearly stated maximum size, which varies depending on the model selected. The maximum parcel dimensions are listed on the product page so customers can check suitability before ordering.
That said, we completely understand how frustrating it can be if a particular delivery doesn’t fit as expected. If you’d like to contact us at hi@iloveparcels.com or on 02476 993079, we’d be very happy to discuss the type of parcels you typically receive and advise on whether a larger model would better suit your needs.
We genuinely appreciate your feedback and are always here to help ensure you have the right solution for your property.
Reply from I Love Parcels
Hi,
Thank you very much for your kind words — we really appreciate you taking the time to leave a review.
We’re delighted to hear you’re pleased with both the service and your parcel box. That’s exactly what we aim for.
If you ever need anything in the future, we’re always here to help.
The I Love Parcels Team
Engineered for elegance. Built for life.
Excellent product exactly what we wanted
We ordered the Fulham Personalised Medium Wall Mountable Parcel Box in Black. Excellent product exactly what we wanted.
9 January 2026
Unprompted review
Reply from I Love Parcels
Hi,
Thank you for your fantastic feedback — we’re so pleased to hear the Fulham Personalised Medium Parcel Box was exactly what you were looking for.
It’s great to know it’s met your expectations, and we really appreciate you taking the time to share your experience.
If you ever need anything else in the future, we’re always here to help.
The I Love Parcels Team
Engineered for elegance. Built for life.
Haven’t yet attached it to the wall !! but…
Haven’t yet attached it to the wall but just loving our postbox 😃 So smart. We wanted something with clean lines and modern, it’s beautiful, couldn’t be happier 👍
25 January 2026
Unprompted review
Reply from I Love Parcels
Hi,
Thank you so much — we’re thrilled to hear you’re loving your postbox already.
Clean lines and a modern finish are exactly what we design for, so it’s wonderful to know it’s hit the mark for you. We hope installation goes smoothly, and that you enjoy it for many years to come.
If you need anything at all once it’s up on the wall, just let us know.
The I Love Parcels Team
Engineered for elegance. Built for life.
Awful company
Awful company, bought a post/parcel box and I Love Parcels sent us the wrong keys so we can't open the lock. Got in touch with Tracey from customer services who suggest we buy some new keys. Avoid this company at all costs.
12 January 2026
Unprompted review
Reply from I Love Parcels
Hi,
We’re sorry this situation was frustrating.
When you contacted us regarding the keys, we reviewed the lock code provided. The code supplied did not match the lock system used on our products, which suggested there may have been some confusion with the keys in question.
We attempted to contact you by phone on two occasions and also emailed several times to try and resolve this and understand the situation fully, but unfortunately we didn’t receive a response.
We are always committed to resolving genuine issues and would never knowingly leave a customer unable to access their parcel box. If you would still like assistance, please contact us directly at hi@iloveparcels.com or on 02476 993079 and we will be very happy to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.