Great product, well made and as described. Very pleased. UPS were awful though, if I were you I’d change courier. They were 2 days later than they said with delivery and I received no notification o... See more
Company replied
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Review summary
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Efficient delivery, product as per description and website image, quality looks good and brackets for fitting to rail worked out really well. Three days in and so far very pleased.
Company replied
Exceptional good customer service - I had trouble fitting the lock and 'I love parcels' were very patient in guiding me through the problem. Even sent me a spare as a precaution to the original one b... See more
Company replied
So happy with my purchase from I love parcels . I purchased a large parcel box . Very quick delivery, very well packaged . It was very easy to install and also looks fantastic . I definitely recom... See more
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Company details
Written by the company
Love Parcels is a UK-based specialist in premium parcel boxes and contemporary letterboxes designed for modern homes and businesses. Our products are created to combine robust security with refined aesthetics — engineered to complement architectural styles while providing dependable protection for deliveries. We founded I Love Parcels after experiencing the everyday frustrations of missed deliveries, exposed parcels and unreliable drop-offs. As online shopping became part of daily life, it was clear that homes needed a smarter, more secure solution. Our goal was simple: create parcel boxes that are practical, durable and visually considered — not just functional metal containers. Our range includes wall-mounted, fence-mounted and built-in parcel boxes, as well as personalised letterboxes and accessories. Each unit is manufactured from quality materials, professionally powder coated for outdoor durability and designed with thoughtful features that balance capacity, usability and security. We prioritise solid construction, clean lines and long-term performance over low-cost, lightweight alternatives. We serve homeowners, architects, developers and trade partners across the UK who value reliability, finish and design integrity. Larger models are palletised for protection, and every order is dispatched with clear communication and careful packaging. Continuous refinement is central to our approach. Over time we have evolved our designs, installation guidance and customer processes in response to real-world feedback and changing delivery habits. We believe improvement is ongoing, not occasional. At I Love Parcels, we focus on creating delivery solutions that offer genuine peace of mind — secure, durable and built to last. Engineered for elegance. Built for life. ⸻
Contact info
Basin Bridge Lane, CV13 6JJ, Nuneaton, United Kingdom
- 02476 993 079
- hi@iloveparcels.com
- iloveparcels.com
4.4
Excellent
268 reviews
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Replied to 88% of negative reviews
Typically replies within 1 month
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Great customer service great company
I placed an order for a personalised post box,but needed to ammend the order.
Reply was immediate by a very polite member of
customer service team,who dealt with this matter.
Communication throughout was superb.
The service was prompt from placing this order through processing to despatch.
Packed with great care arrivied well within the time frame.
Highly recommended.
3 February 2023
Good communication
Good communication, quick delivery and item was really well packaged so not to cause any damage to it
27 January 2023
Amazing service
Amazing service - ordered a customised product on Sunday night, and it arrived Tuesday. Great quality product.
6 February 2023
Fantastic company to deal with
Fantastic company, couldn't have been more helpful with my enquiry and requirements. So nice to be able to talk to someone as well as being able to order online.
18 January 2023
Good quality product but expensive
I like the quality of the product, but expected that because it was much more expensive than other wall mounted letter boxes.
There were no installation instructions whatsoever. A paper template for marking the position of the mounting holes would have been very useful.
25 January 2023
Reply from I Love Parcels
Hi,
Thank you for your feedback.
We’re pleased you were happy with the overall quality of the letterbox. We understand that our products sit at a higher price point than many alternatives, and that expectation is something we take seriously. Our focus is on build quality, durability, finish and long-term performance rather than producing a lightweight decorative product.
At the time, installation guidance was provided online rather than as a printed insert. Since then, we have refined and improved our installation support in response to customer feedback.
We appreciate you taking the time to share your thoughts.
The I Love Parcels Team
Engineered for elegance. Built for life.
First time purchasing n great…
First time purchasing n great services.. letter box came within a day or two n I totally loved it.
18 January 2023
Good service
Had some troubles with the delivery but they were really helpful and solved the issue.
18 January 2023
Very classy
Absolutely love our letterbox, we went for a personalised box which looks lovely, really compliments our new oak front door plus. Highly recommend
28 December 2022
Turned up on time and well packaged
Turned up on time and well packaged. Yet to put up.
23 December 2022
Quality letter box
Well made, personalised wall mounted letter box. Comes with all fixings. Good customer service and emails were answered quickly whilst awaiting stock.
22 December 2022
Great customer service & products
6 December 2022
Delivered on time. Couldn’t find a product that suited my needs better
Decent product, nice colour and design. Delivery prompt too.
6 December 2022
Great customer service & delivery
2 December 2022
Unprompted review
Letterbox review
Bought a great letterbox which came in time as my new door didn’t have one. It has come with perfect writing I am very pleased
24 November 2022
Unprompted review
Excellent customer service Rang me and…
Excellent customer service Rang me and asked if I was sure about the colour of the text on the postbox as she was concerned it wouldn’t show up and changed it for me! Flipping brilliant! Would highly recommend
18 November 2022
Service is brill thanks
10 November 2022
Heavy parcel carried to the front door
Heavy parcel carried to the front door; not left at the gate. Really pleasant driver. Thank you !
7 November 2022
Really nice fence mounted parcel box
Ordered a fence mounted parcel box. Arrived promptly and its a great bit of kit. Looks really smart.
24 October 2022
Smooth order process and timely…
Smooth order process and timely communication on the progress of my custom order. Really like that a customization was offered on the website. My order arrived super quickly, too. Excellent throughout!
27 October 2022
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