Got very quick response (in spite of automated warning of 'lines are busy expect long delay'). Agent who supported me was Rui - top drawer. He spotted the problem right away and directed me toward fix... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to make contact with II today, with regard to my change of trading plan. I was able to get through quite quickly by phone and spoke to George O. After passing through security questions, George... See more
Company replied
I'd like to thank Mark from the Manchester team for the excellent service that was provided. Mark was incredibly helpful, friendly and understanding while assisting me with some payments. Mark took th... See more
Company replied
Amazing service from Josh a person that I have not dealt with so far as of yet after many years of being with youselves for my SIPP platform. Great telephone manner and very thorough (asked oth... See more
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Company details
About interactive investor
Written by the company
interactive investor (ii) has been helping people keep the money they make for over 30 years.
Low fees? Yes please - For a low, flat monthly fee, you get a secure home for your Stocks & Shares ISA, Personal Pension, and Trading Account, along with one of the widest ranges of investments on the market and a wealth of expert insight.
Excellent service - Join over 500,000 savvy investors who find our Boring Money award-winning customer service friendly, professional and supportive.
Award-winning products - As well as being both Which? Recommended and Boring Money award-winning for our SIPP, we’ve also been named a Boring Money Best Buy for our Stocks & Shares ISA.
Join today - It only takes 10 minutes, and our friendly and knowledgeable team are on hand to help you.
Happy investing.
Contact info
London, United Kingdom
- ii.co.uk
4.6
Excellent
28K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ii Family issue resolution
Naeema was able to resolve an issue I had activating the excellent ii Family promotion really quickly. Thank you Naeema for the impressive customer service!
19 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re delighted to hear Naeema was able to resolve the issue with activating your ii Family promotion quickly and efficiently. Your kind comments about the customer service you received are greatly appreciated, and we will be sure to share them with her.
Best regards,
Christian
Customer Service Management Team
I am very satisfied with the service…
I am very satisfied with the service provided by Interactive Investor.
The conversion and transfer to my ISA were completed quickly and professionally.
Thank you.
Alexander Irvine Devitt
19 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re delighted to hear you were satisfied with the service provided and that your ISA conversion and transfer were completed quickly and professionally. We truly appreciate your kind comments and your support.
Best regards,
Christian
Customer Service Management Team
Gilts dealing
Efficient over the ‘phone dealing in a large number of different index linked gilts, carried out by Jordan. An unavoidably lengthy process but it achieved exactly what I wanted. Many thanks
19 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear Jordan provided efficient support in assisting with your gilt transactions and ensured the process achieved the outcome you wanted. Your kind comments are greatly appreciated, and we will be sure to share them with him.
Best regards,
Christian
Customer Service Management Team
Wanted to exercise my votes for an AGM…
Wanted to exercise my votes for an AGM but company not on main markets. Megan (Meegan) took the time get the details and provide the assistance required. Then she called back today to let me know that I could now vote and how to navigate to the correct place. Thanks Megan for your patience and help, much appreciated.
19 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear Megan took the time to assist you with exercising your AGM voting rights and followed up to ensure you were able to complete the process successfully. Your kind comments about her patience and support are greatly appreciated, and we will be sure to share them with her.
Best regards,
Christian
Customer Service Management Team
I had a call with Billy in the UK team
I had a call with Billy in the UK team, he was super-helpful, calm, and exactly how you would want someone to be. Super-professional. x
19 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re delighted to hear Billy provided such helpful, calm, and professional support. Your kind comments are greatly appreciated, and we will be sure to share them with him and the team.
Best regards,
Christian
Customer Service Management Team
Quick response, great support from Rui
Got very quick response (in spite of automated warning of 'lines are busy expect long delay'). Agent who supported me was Rui - top drawer. He spotted the problem right away and directed me toward fix. Also helped with another query. V impressed with professional service & support. Thanks
19 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re delighted to hear you received a quicker response than expected and that Rui was able to identify the issue promptly and assist with your additional query. Your kind comments about the professional service and support are greatly appreciated, and we will be sure to share them with Rui.
Best regards,
Christian
Customer Service Management Team
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re delighted to hear Levi was patient and helpful throughout your experience. We appreciate your kind comments and will be sure to share them with him.
Best regards,
Christian
Customer Service Management Team
Very good customer service
Very good customer service, helpful and quick advice. Thank you Malik. Have a good day.
19 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear you received helpful and prompt support from Malik. We appreciate your kind comments and will be sure to pass them on.
Best regards,
Christian
Customer Service Management Team
Good platform and great customer…
Good platform and great customer service. Phoebe was very professional and helpful on the phone. Would definitely recommend.
19 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear you’re enjoying the platform and that Phoebe provided professional and helpful service over the phone. We truly appreciate your recommendation and your kind comments.
Best regards,
Christian
Customer Service Management Team
Secure messaging
I am new to II and so far have been really impressed with the responsiveness of the secure messaging service. They have been helping amend a mistake I made and helping to transfer some shares from overseas. Thank you Phoebe for your help.
19 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re delighted to hear you’ve been impressed with the responsiveness of our secure messaging service. We’re also pleased that Phoebe was able to assist you with correcting your account issue and supporting your overseas share transfer. Your kind comments are greatly appreciated.
Best regards,
Christian
Customer Service Management Team
My issue was quickly and proffesionally rectified
I recently had an issue with incorrect charges on my trading account. This was quickly and proffesionally rectified by their agent Chloe Johnson. Many thanks Chloe
19 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your feedback. We’re pleased to hear Chloe resolved the issue with your trading account quickly and professionally. We appreciate your kind comments and will pass on your thanks to Chloe.
Best regards,
Christian
Customer Service Management Team
Brilliant Customer Service with real people!
Kind helpful staff as bereavement settlement so were very understanding.
Becky and then Kevin were highly professional and efficient.
Outstanding customer service si very much better than other organisations I have been dealing with.
19 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your thoughtful feedback. We are very sorry for your loss and appreciate you taking the time to share your experience. We’re pleased to hear that Becky and Kevin provided compassionate, professional, and efficient support during such a difficult time. Your kind comments are greatly appreciated, and we will ensure your feedback is shared with the team.
Best regards,
Christian
Customer Service Management Team
Just brilliant phone support when I…
Just brilliant phone support when I encounter any issues that I cannot resolve online.
7 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your valued feedback. We’re delighted to hear that you have received excellent phone support whenever you’ve needed additional assistance. Providing reliable and effective service is very important to us, and we truly appreciate your kind comments.
Best regards,
Christian
Customer Service Management Team
Addie was so helpful..listened to me…
Addie was so helpful..listened to me ..understood the question..helped with what she could then transferred me to another department in no time..was very happy with service overall..btw this is first time I called direct for help..
12 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your kind feedback. We’re so pleased to hear Addie was able to listen carefully, understand your concerns, and assist you efficiently. We’ll be sure to share your comments with her and the team. We appreciate you choosing to call us directly for the first time, and we’re glad your experience was a positive one.
Best regards,
Christian
Customer Service Management Team
Reply from interactive investor
Good morning,
Thank you for your feedback. We’re delighted to hear that Ariana provided excellent support with patience and clear guidance. We’ll be sure to share your kind comments with her.
Best regards,
Bronagh Burns
Customer Service Management Team
Effective help line
I had to call II about some funds that had not arrived in my account, Zeb took my call and was extremely helpful. The problem is now resolved and he has ensured it will not happen again. It was a nice surprise to find someone on a help line who really took ownership of an issue and sorted it. Furthermore the call was answered very quickly and with zero bot involvement!
The missing star is because the problem should not have occurred in the first place, but that is not the help desk's fault.
18 May 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for taking the time to share your experience. We’re pleased to hear that Zeb was able to resolve the issue quickly and take real ownership of the situation for you. Providing responsive, personal support is very important to us, and we’ll be sure to pass your kind comments on to him. We also appreciate your honest feedback regarding the issue itself and are glad the matter has now been resolved.
Best regards,
Bronagh Burns
Customer Service Management Team
I had a slightly more unusual request…
I had a slightly more unusual request for assistance but it was quickly and efficiently dealt with by Hayley Davidson in a constructive and helpful manner.
13 May 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for your review! We’re pleased to hear that Hayley was able to assist with your request quickly, efficiently, and in such a constructive and helpful manner. We’ll be sure to pass your kind comments on to her.
Best regards,
Bronagh Burns
Customer Service Management Team
New staff member creates good impression.
Just had interaction with new member of Interactive Investor staff (George O) who is a new employee and would like to commend him on his courteous manner and efficiency in answering my query. I'm comfortable with digital assistants but will always choose to speak to a real human whenever possible, and will always choose businesses that retain humans instead of rushing to AI bots to save costs.
18 May 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for taking the time to share your experience. We’re delighted to hear that George provided courteous and efficient support, especially as a new member of the team! We’ll be sure to pass your kind comments on to George and the wider team.
Best regards,
Bronagh Burns
Customer Service Management Team
Clear and helpful and happy to repeat…
Clear and helpful and happy to repeat advice
18 May 2026
Unprompted review
Reply from interactive investor
Good morning,
Thank you for your feedback. We’re delighted to hear that you found the support clear, helpful, and patient.
Best regards,
Bronagh Burns
Customer Service Management Team
Further to my recent posts
Further to my recent posts, I am pleased to say that Luiz from Interactive Investors has been in touch with proposals to resolve my previous Complaints and I feel that it is only fair to make this clear. I will put this matter down to a misunderstanding.
18 May 2026
Unprompted review
Reply from interactive investor
Good afternoon,
Thank you for your updated feedback. We’re pleased to hear that Luiz has been in touch and that progress has been made towards resolving your previous concerns. We appreciate you taking the time to clarify the situation and are glad a resolution could be reached.
Best regards,
Christian
Customer Service Management Team
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