IG Reviews 

The absolute worst customer service I have ever experienced. They don't respond to live chat, Whatsapps or Emails. Phone calls you will be fobbed off to get you off the line. They are basically withholding funds I have deposited because they refuse to update their system. I would highly encourage you to look elsewhere for your investing needs.

Non-existent customer support.

I've been trying to upload my documents so I can use your services for weeks. Your document upload page keeps showing the same error (Error 502).

Contacting support connects you with a truly useless chat-bot called Gio. Gio is not capable of solving any issues.

Asking to get in touch with a human results in a multi-day wait time. Opening a chat through the IG website, using what's app or any other support channels results in the same result. I'm stuck in this loop. I ask Gio to connect me with a human, Gio asks for the same information, I provide the information, my request get's ignored. I've been waiting DAYS for a human to get in touch with me.

Waiting weeks just to get approved to use your services is truly a remarkable feat. How are you guys even alive?

Worst customer support experience i've ever experienced.

Has an issue with withdrawl, spoke via the app which was helpful to a point, this issue was supposed to be passed across to customer experience team, which it wasn't. Made a call next day to speak to a representative, took 32 minutes to be connected, but once through, a very helpful lady solved my problem, so a bit of a mixed experience.

Waited 40 minutes on the phone, the line was shocking, and was hard work trying to get an answer,

Mixed to be honest. Unable to sell shares through the app. Kept saying error. Forget What's App or Live Chat. Useless bot. 40 minutes on the phone waiting to speak to a CS agent who actually was really helpful. Problem solved thankfully but not after a stress and frustration.

I have some money on my account from past years and now I can not withdraw them, they are continuously asking to provide bank statement, when I have provided it already 3-4 times and also got it approved on my account and also got confirmations from support that it was approved and I can withdraw the money. But everytime I do it, their stupid AI or some dumbass manager always declines the withdrawal and asking again for bank statement.

Be aware!

I've been trying to verify my account with Sharief.S for a week and customer service over the email has been unable to resolve a minor glitch with the website by asking random questions. Very slow and difficult to navigate compared with my current provider.

Easy of access and user friendly. Quick response to client request and good customer support and relation. Reliable communication. Clear instructions and directions.

Had a query about an option.
Emailed response answering all my questions .
Very thorough and efficient.
Thank you.

Trading platform is fine however, getting very disillusioned with their customer service or not so customer service which is very disappointing as been a client for many years

Appalling customer service from a provider that lures customers with false promises. Advised qualified for promo code at time of investing (in writing), only to be told several months later upon enquiring as to why my incentive was not credited that I failed to meet the criteria with no evidence to substantiate. Needleas to say the FCA will become involved

Akash was excellent 👍😀
Nothing was too much trouble for him to resolve my issue, he kept me informed throughout and rang me bk to resolve my issue with in full … ty Akash !

I enjoy the share dealing service and how it all works - as much as a hobby as an investment

Used to be great, new upgrade just gives errors every time I want to sell anything, weirdly lets you buy no worries, stay clear

I asked question from WhatsApp, the AI agent asked me to choose call back or continue with chat. I chose chat, nobody reply. I chose call back, nobody call back.

First rate trading platform with great customer service - I've evaluated a fair few platforms and IG.com ticks all the boxes where others fall short - great customer service too in responding to queries.

My request was dealt with in a timely, knowledgeable , and polite manner by an IG client service officer that show me an easy and effective way to navigate the IG platform.

Thank you IG

I have a sizeable portfolio with IG and until very recently found it simple and convenient to make share buys and sells.

Then a week or so ago IG introduced its new trading platform . It’s a disastrous change making what were previously simple trades horribly complicated. Whats worse is that they are claiming the new platform is an enhancement, well if they can find anyone who agrees with this good luck.

Even worse news is that they are apparently not listening to their client feedback, I have written several times to the personal email if the Chief Executive and although I have had an acknowledgment I have received no reply despite my saying I am intending transferring my business to AJ Bells unless I’m given reassurance’s these trading problems will be rectified.

I have therefore set in motion a transfer of all ISA funds to AJ Bell and know of many other people contemplating and making similar decisions.

Steer clear of IG Trading is my advice until they sort this mess out.

I recently lost money on a Gold futures contract and believed it was caused by a technical problem with the platform, so I submitted a formal complaint.
After reviewing my case, Prabhjot Singh took the time to explain exactly what had happened. It turned out that the loss was not caused by a platform error, but by my misunderstanding of how futures expiry and rollover work. His explanation was clear, detailed and easy to understand.
Although the mistake was ultimately mine, IG recognised that it was a genuine misunderstanding and also acknowledged that they had been unable to assist me before the contract expired. As a gesture of goodwill, they fully reimbursed my loss.
I would like to sincerely thank IG for treating my case fairly and professionally. A special thank you to Prabhjot Singh for his patience, professionalism, clear communication and excellent customer service. He handled my complaint with great care from start to finish, and I truly appreciate his help. This is exactly the kind of customer support that builds trust.