AI is one of the best I have used but still not quite got all the answers I was directed to send an email which took a little longer than expected to receive a response. I do find forms difficult so... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Has an issue with withdrawl, spoke via the app which was helpful to a point, this issue was supposed to be passed across to customer experience team, which it wasn't. Made a call next day to speak to... See more
The fees are very competitive, the usability of charts and analysis could be improved. It took me 30 min to get help from an agent. However I had a very serious matter with my account and the agent an... See more
I already have a S&S ISA account with IG. I wanted to transfer 2 instrunments only (MDH and ARK) from my HL S&S ISA. However, I don't think it is possible to partially transfer using the App - had t... See more
Company details
Written by the company
We provide fast and flexible access to over 16,000 financial markets – including indices, shares, forex and commodities – through our award-winning range of platforms and apps. Established in 1974 as the world’s first financial spread betting firm, we’re now the world’s No.1 provider of CFDs and spread betting* and a global leader in forex. We also offer an execution-only share dealing service in the UK, Ireland, Germany, Austria and the Netherlands. Our range of affordable, fully managed investment portfolios rounds out our comprehensive offering to investors and active traders. Through our low fees and smart price-sourcing technology, we help traders keep their costs down. Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 74% of retail investor accounts lose money when trading spread bets and CFDs with this provider†. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. * Based on revenue excluding FX (published financial statements, February 2018). † For the 12 months preceding 1 July 2019.
The world’s No.1 spread betting and CFD provider*
Written by the company
- Our vision
- We aim to be a global leader in retail trading and investments. With a strong focus on innovation and technology, we put client needs at the heart of everything we do. This enables us to empower informed, decisive, adventurous people to access opportunities in over 16,000 financial markets.
- 24-hour support
- Our highly trained team is available 24 hours a day from 4am on Saturday until 10pm on Friday, UK time.
- Powerful technology
- Our intuitive platforms and apps are built for speed and security. We offer a fully customisable award-winning web platform, natively designed mobile and tablet apps, as well as a range of advanced third-party tools.
Contact info
Cannon Bridge House, 25 Dowgate Hill, EC4R 2YA, London, United Kingdom
- newaccounts.uk@ig.com
- ig.com
3.7
Average
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cannot withdraw funds...
Whenever I try to withdraw my funds from my account, my account is locked and I have to call customer service. Upon calling them, I find myself waiting for about 30 minutes for them to get back to me. Then when they do finally get back to me, my account is unblocked and then the same issue occurs again. This has happened 5 times now. This has been back and forth for the past week. Do not waste your time with this platform, it's processes are terrible and customer service does not solve problems. Once I have finally withdrawn my funds, I am still waiting for them to sort this, I will be deleting my account. I would advise anyone to stick to other platforms such as Trading212, Robinhood and Etoro.
7 August 2026
Unprompted review
Reply from IG
Hello Bradley,
Thank you for taking the time to share your experience. We're sorry to hear about the difficulties you've encountered with your withdrawal request and the delays you've experienced during the card verification process. We understand how frustrating it can be when you've followed the requested steps and are still waiting for your funds to be released.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
Terrible customer service
I have been trying to withdraw my money for over a week. It will only let me withdraw once my bank card is ‘verified’. I have followed the steps for verification, done everything asked and still I’m waiting.
I’ve contacted Customer Services on the app and on WhatsApp and not even had a reply days later.
Terrible, terrible customer service
5 August 2026
Unprompted review
Reply from IG
Hello Eleanor,
Thank you for taking the time to share your experience. We're sorry to hear about the difficulties you've encountered with your withdrawal request and the delays you've experienced during the card verification process. We understand how frustrating it can be when you've followed the requested steps and are still waiting for your funds to be released.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
I found the app slightly overwhelming…
I found the app slightly overwhelming but the support I got from the staff was great
7 August 2026
Unprompted review
The fees are very competitive
The fees are very competitive, the usability of charts and analysis could be improved. It took me 30 min to get help from an agent. However I had a very serious matter with my account and the agent and IG team solved very professionally.
3 August 2026
Unprompted review
Beware of expensive and excessive exchange fees!
I invested after seeing an offer advertised. They said I'd get £30 to £1k in three months, probably £30. I only put £1k into American shares, just to give it a go, as I'm used to trading through an ISA with UK shares. I sold said shares at £1110; expected I'd get about £1,100 after any fees. I got £1,030 - almost £80 in charges, which apparently come from exchange fees. I'm not happy with that, and never expected charges/fees to be so high. It's only around £6 in an UK ISA. I've only been with IG for a week, but I will withdraw and close as soon as the funds settle. Definitely not competitive or reasonable charges.
7 August 2026
Unprompted review
Reply from IG
Hello Matt,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with our charges and pricing has not met your expectations. We understand how disappointing it can be if the costs associated with trading international shares were not as clear or competitive as you anticipated when opening your account.
If you would like us to look into this further, please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Thank you
IG
One star or star Less For app
One star or star Less For app, Which denied access to invest over withdraw for eight days And left the required verification of cards and bank in an Abeyance without advice to me.
Less than one star for the fact that it took me 66 minutes on hold being told that someone would be with me shortly for Lorenzo to answer.
Five stars for Lorenzo, who is conscientious The problem and with a simple email said things in motion to put the matter right
7 August 2026
Unprompted review
Reply from IG
Hello Stephen,
Thank you for sharing your feedback.
We're sorry to hear about your experience and the difficulties you encountered accessing your account and completing the required verification process.
We also appreciate your comments regarding the time spent waiting to speak with a member of our team.
While we're sorry to hear about the delays, we're pleased that Lorenzo was able to assist you and take steps towards resolving the matter, we will be sure to pass this onto Lorenzo
Thank you
IG
Customer Service is diabolical
Call IG for help and they direct you to their messaging service which is manned by a bot, which gives answers from a script, not to your particular problem. Gio is the bot company, totally useless. If you can get through to a human which takes a long time, then it is fine but by then you have already wasted time. IG is cheap but support is non existent!!!
7 August 2026
Unprompted review
Reply from IG
Hello,
Thank you for sharing your feedback. We're sorry to hear that your experience with our support channels has not met your expectations. We understand how frustrating it can be when you're looking for help with a specific issue and feel that the support provided through our messaging service does not address your individual concerns.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
I have been an IG client
I have been an IG client, but my recent experience with the withdrawal verification process has been extremely disappointing. Waiting since 10/July/2026 for withdrawal. It is 7/Aug/2026 and I have been rejected again for bank verification.
According to IG's own Help Centre (online), it is supposed to take:
Normally: 1–2 business days
Busy periods: up to 3 business days.
I am waiting for weeks already without resolving my complains, withdrawal, verification or even answering my questions... .
My withdrawal has been delayed while IG requests repeated verification of my payment methods. I uploaded an official Lloyds Bank statement containing my name, account details and an IG.COM transaction. Despite this, I received an email stating that the document "doesn't show a transaction to IG," even though the statement clearly contains an IG.COM payment.
They say: 'Sorry, we couldn’t verify your doc... '
I have sent multiple emails, asked several questions and requested clarification, but I have not received a specific explanation of what is actually wrong with my documentation. Their responses were generic.
I have now submitted a formal complaint and, if necessary, will refer the matter to the Financial Ombudsman Service and later to fca.
I hope IG reviews this case properly and resolves it promptly. Otherwise I would have to call it a scam or fraud.
I generally do not publish bad reviews, unless it is really bad and others need to know that.
I have tried different trading brokers but this one is the worst and most expensive BY FAR!
7 August 2026
Unprompted review
Reply from IG
Hello Rado,
Thank you for taking the time to share your experience. We're sorry to hear about the difficulties you've encountered with your withdrawal request and the repeated requests for bank verification. We understand how frustrating it must be to have been waiting since July for a resolution, especially after submitting documentation multiple times and not receiving clear explanations regarding the outcome of the reviews.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
Trying to sell ETF shares today
Problems experienced today 7th August 26
1. Selling of CSH2 Amundi etf shares. Process was delayed unnecessarily. See screenshot attached.. Tried multiple times. Eventually trade was accepted and processed.
Other platforms had zero issues
2. Buying of GBSP, and IGLG etc shares blocked.
See screenshot attached.
Apparently a "complex" product
No other platform is blocking me from this product.
NOTE: GBSP or IGLG are not leveraged funds, nor hedge funds.
Contacted CUSTOMER Services
Via WhatsApp: No response
Rang phone line: waited 14 minutes and was disconnected
Tried phone line again....
Tried again
Answered questionnaire regarding these 2 products including random unrelated question concerning Leveraged products and Hedge funds
7 August 2026
Unprompted review
Reply from IG
Hello Mark,
Thank you for taking the time to share your feedback. We're sorry to hear that you experienced difficulties obtaining a quote to sell your ETF shares and that you were unable to get the support you needed when trying to contact our customer service team. We understand how frustrating this can be when you're attempting to place a trade.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
This is the second time in just over a…
This is the second time in just over a week that I have been unable to trade , "requesting quote please wait...." message is all I see and it hangs there until you close the app down. Last time I was unable to trade for two days, I got no response from the chat bot, could not get through to talk to someone. If this is how you treat your customers I out.
7 August 2026
Unprompted review
Reply from IG
Hello Paul,
Thank you for sharing your feedback. We're sorry to hear that you've experienced recurring issues when attempting to place trades and that you've been unable to access quotes when you needed them. We understand how frustrating this can be, especially when it prevents you from managing your positions and you are unable to obtain timely support.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
App and platform constantly having…
App and platform constantly having issues, takes an hour to even get hold of customer services so are useless. Will be changing to AJ Bell. IG has been getting worse and worse the last two years
7 August 2026
Unprompted review
Reply from IG
Hello Steven,
Thank you for taking the time to share your feedback. We're sorry to hear that you've experienced issues with the platform and have found it difficult to reach our support team when you needed assistance. We understand how frustrating it can be when technical issues affect your experience and you're unable to get timely support.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
Just want to appreciate Tristan the…
Just want to appreciate Tristan the customer service through email and whatsapp. Very helpful through the process.
6 August 2026
Unprompted review
Your spreads move and don't reflect on…
Your spreads move and don't reflect on the chart where the limit line or sl line is so it's requires me to monitor rather than be able to reliably set a value. This causes many losses over time. Even taking account of the spread it bloody moves. Need to be able to set a limit zone which takes into account your moving spreads. Also an alert when near a limit or sl so I can then start to monitor. Also I want a stop loss time period not absolute value per tick so sl on the hour to avoid blips.
6 August 2026
Unprompted review
Reply from IG
Hello Wayne,
Thank you for sharing your feedback. We're sorry to hear that you're dissatisfied with the way spreads and order levels are displayed on the platform. We understand how important it is to have confidence in the visibility and execution of stop-loss and limit orders when managing trading risk.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your feedback and provides an update as soon as possible.
Thank you
IG
IG as company is poor and they apps are…
IG as company is poor and they apps are all dated most of they contact cwnter staff are also unhelpful. How ever this feedback is for Sindhu( contact center agent)who spent 50 mins on the phone help me resolve an issue That was created when the i updated the IG App. .this 4 star review is for the Sindhu. Full marks for her
6 August 2026
Unprompted review
Not being run as a tech firm
Not being run as a tech firm and nor, particularly, an investment firm.
Not user friendly in either regard (eg clunky interface, doesn’t take me though to things I obviously want - eg can’t see balance).
FX fees are punitive.
So the product is not what it should be. Really questionable prioritisation for what looks like years.
6 August 2026
Unprompted review
Reply from IG
Hello Ted,
Thank you for sharing your feedback.
We're sorry to hear that your experience with the platform has not met your expectations. We understand how frustrating it can be when the platform feels difficult to navigate and when key information, such as account balances and other account details, is not as accessible as you would expect.
We also appreciate the concerns you've raised regarding the user experience, FX fees, and the overall functionality of the platform.
We value both positive and constructive feedback as it helps us identify areas where improvements may be needed.
Thank you
IG
Contact difficulty
I had the misfortune to need to speak to a human! Day 1, 20 min wait and hung up. Day 2, 15 min wait and hung up. Day 3, success, actually spoke to someone after 14 min. I think they must all be working from home. Even 'Gio' their bot had not read my typed message after 1 hour.
Pity this was so frustrating as their online platform works well and when I did get through, the lady I spoke to was very helpful
6 August 2026
Unprompted review
Reply from IG
Hello Jonathan,
Thank you for sharing your feedback. We're sorry to hear that your experience with our support channels has not met your expectations and that you found our AI support tool unhelpful in resolving your query.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
Shoves an unhelpful AI down your throat…
Shoves an unhelpful AI down your throat because they are too cheap to employ someone to help clients.
6 August 2026
Unprompted review
Reply from IG
Hello Edward,
Thank you for sharing your feedback. We're sorry to hear that your experience with our support channels has not met your expectations and that you found our AI support tool unhelpful in resolving your query. We understand how frustrating it can be when you're looking for assistance and feel unable to access the support you need.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
SIPP transfer problems
I have been trying to transfer my SIPP to IG since April 2026. I applied via a cashback offer. The transfer had to complete before the end of July to qualify for the cashback. It is now August and I have no idea if the SIPP transfer is anywhere near to being carried out. They have not even contacted my current SIPP company yet! It appears like it was impossible to meet the terms of their offer. Communication with IG is difficult. I did a online chat with a CS rep in India. He confirmed that although it is past the deadline the cashback would still be paid as the delays were at their end. I'm not sure that this will happen without further complications.
There have been many problems and delays along the way. IG use a company called Options Pensions who deal with the SIPP admin. Options Pensions are an abysmal company to deal with. Slow, incompetent and with very poor communication. It took 6 weeks just for Options/ IG to confirm if my SIPP holdings (all normal LSE shares) were acceptable for an "in-specie" transfer. And they got that wrong, saying some were not acceptable when they were, after I queried their response.
IG blame Options for errors and Options blame IG. Not a happy partnership, and one I regret getting involved with. Avoid.
6 August 2026
Unprompted review
Reply from IG
Hello Col,
Thank you for taking the time to share your experience. We're sorry to hear about the delays you've encountered with your SIPP transfer and the concerns you've raised regarding the cashback promotion. We understand how frustrating it must be to have started the transfer process several months ago and still be uncertain about its progress.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
These guys are essentially scammers
These guys are essentially scammers. Opened a ISA using their 5% per year interest on unvested cash promotion. Complied to all the T&S’s, including investing a % of my money. Received 3.75% on my cash after the first month. Flagged the issue through their online chat (which took several days). They told me it was a visual bug on the app (it wasn’t, I was being paid less). They then said I wasn’t eligible, as even though I can conformed to their t&s’s, they hadn’t cleared the purchase on their end for 4 days, which made it 1 day late. After protest, they accepted that it was their issue and confirmed that the issue had been resolved and I would receive the full amount next month (August). Payment received yesterday. No missing interest added from June, July payment still 3.75%. Made a ticket again, no response after 2 days. Called a direct contact number. Politely outlined issue again; Was hung up on. Attempted to call them back. No pick-up after 50 minutes. In conclusion, I would have put this down to simply mistakes and disorganisation, but after so many attempts, it’s become clear that this company is simply untrustworthy and arguably criminal. I’d strongly advise anyone to avoid them.
5 August 2026
Unprompted review
Reply from IG
Hello John,
Thank you for sharing your feedback. We're sorry to hear about your experience regarding the cash interest promotion and the concerns you've raised about the information provided to you by our teams. We understand how frustrating it must be to have repeatedly sought clarification and resolution, only to feel that the issue remains unresolved.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
Reply from IG
Hello Robert,
Thank you for sharing your feedback. We're sorry to hear about your experience contacting our support team and the length of time you waited to speak with us. We understand how frustrating it can be when you're seeking assistance and are faced with extended wait times.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.