AI is one of the best I have used but still not quite got all the answers I was directed to send an email which took a little longer than expected to receive a response. I do find forms difficult so... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Has an issue with withdrawl, spoke via the app which was helpful to a point, this issue was supposed to be passed across to customer experience team, which it wasn't. Made a call next day to speak to... See more
The fees are very competitive, the usability of charts and analysis could be improved. It took me 30 min to get help from an agent. However I had a very serious matter with my account and the agent an... See more
I already have a S&S ISA account with IG. I wanted to transfer 2 instrunments only (MDH and ARK) from my HL S&S ISA. However, I don't think it is possible to partially transfer using the App - had t... See more
Company details
Written by the company
We provide fast and flexible access to over 16,000 financial markets – including indices, shares, forex and commodities – through our award-winning range of platforms and apps. Established in 1974 as the world’s first financial spread betting firm, we’re now the world’s No.1 provider of CFDs and spread betting* and a global leader in forex. We also offer an execution-only share dealing service in the UK, Ireland, Germany, Austria and the Netherlands. Our range of affordable, fully managed investment portfolios rounds out our comprehensive offering to investors and active traders. Through our low fees and smart price-sourcing technology, we help traders keep their costs down. Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 74% of retail investor accounts lose money when trading spread bets and CFDs with this provider†. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. * Based on revenue excluding FX (published financial statements, February 2018). † For the 12 months preceding 1 July 2019.
The world’s No.1 spread betting and CFD provider*
Written by the company
- Our vision
- We aim to be a global leader in retail trading and investments. With a strong focus on innovation and technology, we put client needs at the heart of everything we do. This enables us to empower informed, decisive, adventurous people to access opportunities in over 16,000 financial markets.
- 24-hour support
- Our highly trained team is available 24 hours a day from 4am on Saturday until 10pm on Friday, UK time.
- Powerful technology
- Our intuitive platforms and apps are built for speed and security. We offer a fully customisable award-winning web platform, natively designed mobile and tablet apps, as well as a range of advanced third-party tools.
Contact info
Cannon Bridge House, 25 Dowgate Hill, EC4R 2YA, London, United Kingdom
- newaccounts.uk@ig.com
- ig.com
3.7
Average
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very helpful adviser
Very helpful and professional adviser as well as quick response to query.
29 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
unexplained degradation of this platform
This is a follow up to below review: Response to inquiry to IG: IG Very helpful; and took the time to give a proper detailed answer; thank you so much.
I still however believe if your payment method has not been verified or account suspended, CFD providers should not be able to allow deposits.
I wish DMA could be returned to `basic' accounts like it was in the old platform via a `check box'. DMA is offered only in the demo account for some reason; all other platfoms such as selfwealth, nabtrade, comsec etc have it.
Used to be excellent without any problems. Re-joined IG and found it had become a regulatory disaster. My account was suspended; Luckily I had made just a $10 payment to see if they could handle it; I beleive an algorithm suspended me an they lost the payment and told me that I was suspended days later. Had to go to Pepperstone as I cannot trust them to handle payments. IG should prevent you from logging in or ban payments if they have suspended you; no reason was given for the suspension: what a shame. ps: I had made the deposit after my bank account had already been verified by Id and bank statement Pdf file.
1 January 2026
Unprompted review
Reply from IG
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that your recent experience with IG did not meet the positive standard you had previously experienced as a customer.
We'd like the opportunity to review these matters further and investigate what occurred.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
Amazing
Amazing, it chat like a real person and I got my question answered in just a few chats
29 July 2026
Unprompted review
One of the best trading platform
One of the best trading platform. Easy to navigate around, instant payment system with professional help desk.
27 July 2026
Unprompted review
Immensely Professional Help
I found Mr. Akash Carvalho,
Wonderful, kind very patience and gave me an immense amount help.
I found his professionalism to be truly excellent, of the highest order possible.
From
Michael
28 July 2026
Unprompted review
Misleading promotion
Misleading promotion , joined company , they let me put in promotion code , did not say it had expired by 1 day , they sneakily made it 30th March instead of 31st March , said that their system was unable to tell me the promotion code had expired but it was able to decline the promotion, then continued to send me more promotion codes which when I asked if I could use they said no, so I don't trust this company.
Update , i did reply to IG to once again ask why their system does not tell applicants that their promotion code does not work , but once again they just said sorry you feel this way , poor support.
31 March 2026
Unprompted review
Reply from IG
Hello Steve,
Thank you for sharing your feedback. We're sorry to hear about your concerns regarding the promotion and the information you received about its eligibility criteria.
We'd like the opportunity to review this matter further and investigate your experience.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
Reply from IG
Hello Vahan,
Thank you for taking the time to share your feedback. We're sorry to hear that you have concerns about your experience with IG and that it has left you with such a negative impression of our services.
We take comments of this nature seriously and would like the opportunity to better understand the issues that have led to your review.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your concerns and provides an update as soon as possible.
Thank you
IG
I placed a trade last Thursday morning…
I placed a trade last Thursday morning and was instantly unable to edit it, I could not set or move the TP or SL. I placed it through TradingView, so went and logged into IG directly but still couldn't alter it. I got a pop-up message saying that IG were aware there were issues across some services. I got a margin call email later on which I couldn't do anything about due to not being able to alter my trade. Thankfully, when I logged in on Monday I was able to deal and adjust trades again. I have had a few minor issues like this over the years, but this one would have been scary if my position had've been large, thankfully I only spread bet the markets for fun with small amounts of money. I have generally been pleased with IG and appreciate the simplicity and clarity of the website and trading environments offered. I am sticking with you guys, as I understand every company has issues from time to time and we shouldn't expect perfectionism, just aiming to provide a good service/product. I would love to see options to move money between account types, as well as the option to have a card linked to an account like Trading212 have.
23 July 2026
Unprompted review
Clunky app, poor customer services
The app feels clunky to me (I mostly use Trading 212, which is far more visual and intuitive). The customer services is frustrating to say the least. They use an AI agent, which cannot answer my question, so I ask to speak to someone from customer services. It says they will connect me shortly, but then the chat becomes unresponsive and they don't contact me. I have tried three times so far with the same result. No phone number, no other way of contacting someone.
28 July 2026
Unprompted review
Reply from IG
Hello Steven,
Thank you for sharing your feedback. We're sorry to hear that the platform and support experience have not met your expectations.
We appreciate the concerns you've raised and understand how frustrating it can be when you're unable to get the help you're looking for.
We'd like the opportunity to investigate this further and ensure the appropriate team reviews your feedback.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
The IG app is so overly complicated
The IG app is so overly complicated. Why can I not simply click on an icon to see a chart for one day? It is set up for day trading rather than investing for the long term. The summary of positions (as opposed to a summary of investments) highlights this perfectly. The HL summary is much better, as is Trading 212.
27 July 2026
Unprompted review
Reply from IG
Hello Antony,
Thank you for sharing your feedback. We're sorry to hear that you found the IG app difficult to navigate and that it has not met your expectations as a long-term investor.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your feedback and provides an update as soon as possible.
Thank you
IG
No.1
Iv'e been with IG for over 10 years, they are an excellent spread betting company.
28 July 2026
Unprompted review
Good
Good. I appreciate IG putting up with if don't add funds immediately.
23 July 2026
Unprompted review
First two trades. 1 from 2.
Made a small trade, sold with loss as i could not monitor it. Reentered later and sold for profit, recovered initial loss and am up on the day.
1/2. Found it hard to find initial position to close it.
27 July 2026
Unprompted review
Hopeless
Its ok until you have an issue. The you are up sh1t street. They are absolutely useless. I currently have an issue outstanding for 3 months. The issue is obvious and an easy fix but they have done nothing about it. I have raised a complaint and heard nothing back and so have just raised with the ombudsman.
1 May 2026
Unprompted review
Reply from IG
Hi Mark,
Thank you for taking the time to share your experience. We're sorry to hear that you've experienced delays in resolving your issue and that you feel unsupported throughout the process.
We understand how frustrating it must be to have been waiting for an update for several months, particularly after raising a formal complaint.
We'd like to look into this further and ensure the appropriate team reviews your case.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll arrange for the relevant team to review your case and provide an update as soon as possible.
Thank you
IG
Love the treading platform
Love the treading platform, very easy to use and accurate. its good you can speak to a real person if need be.
27 July 2026
Unprompted review
well presented and easy to understand…
well presented and easy to understand trading menu.
24 July 2026
Unprompted review
You are way out on the signals for…
You are way out on the signals for example oil and the us tech
27 July 2026
Unprompted review
Reply from IG
Hello Darron,
Thank you for taking the time to leave a review. We're sorry to hear that you're dissatisfied with the performance of our trading signals, particularly in relation to oil and US Tech.
We value customer feedback and would like the opportunity to better understand the concerns you've raised regarding the signals you have received.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
Charge £40 to trade over phone when their online system is down
Can't deal online because of a system failure. I spent around 50 minutes on hold on Friday and again 45 minutes this morning after not being able to deal. Then when they finally help you to place an order over the phone they charge you £40 telephone dealing charges without notification during the call.
Unbelievable.
No. PW4PD
24 July 2026
Unprompted review
Reply from IG
Hello Andrew,
We appreciate you taking the time to leave this review. We're sorry to hear that you were unable to place your trade online and then experienced long wait times when trying to reach our support team.
We understand how disappointing this would have been, especially if you were not expecting a telephone dealing charge to be applied.
We'd like the opportunity to look into the issues you've raised and have the relevant team review your experience in more detail.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
Worst trading platform ever
Worst trading platform ever. Refuse to withdraw, blocking my Bot trading for no reasons.
26 July 2026
Unprompted review
Reply from IG
Hello Qais,
Thank you for sharing your feedback. We're sorry to hear that you've experienced difficulties with your account and that you're unhappy with your experience on our platform.
We understand how concerning it can be if you're encountering issues with withdrawals or restrictions on your trading activity.
We'd like to investigate the concerns you've raised and ensure the appropriate team reviews your case.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll arrange for the relevant team to review your case and provide an update as soon as possible.
Thank you
IG
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