iD Gaming Reviews 

1,143
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great overall experience with this company and its wonderful custom products. Customers frequently praise the exceptional print quality, smooth surfaces, and incredibly vibrant colors of the custom gaming mousepads and desk mats. Consumers also deeply appreciate the neat and premium presentation packaging, which includes protective covers and nice touches that make unboxing feel truly special. However, some people mentioned quite frustrating issues with delivery delays, lost packages, or occasionally receiving entirely incorrect items. A few reviewers also experienced slow support responses or excessively long waiting times when attempting to resolve problems and secure replacements.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the mouse mats are well-made with... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the materials feel premium,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between buyers. While many... See more

Service

Users describe positive interactions with service, highlighting great customer support and overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mouse quality is great. The graphic on it is really high quality too, there's certainly nothing cheap about it. I'm sure there are better quality mousepads out there if you want to spend more but th... See more

Rated 4 out of 5 stars

I ordered during the post-Christmas busy period and I’m guessing, with a smallish team, it took longer than normal to arrive. However, I was massively happy when it arrived and the quality is abso... See more

Rated 4 out of 5 stars

I ordered three mouse pads. They arrived quickly, even though I was ordering from Poland. They were packaged in very aesthetically pleasing cases. The quality of the pads is very good (slippery and so... See more

Rated 4 out of 5 stars

Pakket nooit aangekomen. Na heen en weer mailen met de klantenservice geen reactie meer. Vermijden zou ik zeggen! Never received my package. After going back and forward for a while with the... See more

Company replied


Company details

Written by the company

Deskpads with Personality. Make your setup pop using our huge library of exclusive designs. Join the 50,000+ strong gamers who have switched to our gaming mousepads combining sleek performance with vibrant aesthetics. UK based - supplying to the world.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(1,143)

184 reviews in the last 12 months

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Rated 5 out of 5 stars

Awesome mouse mat

Never even heard of Id gaming before, but I was impressed on the design, plus I love huge mouse mats, I went ahead & ordered the space odyssey in royal blue colour & the goliath size,very quickly delivered,not cheap but I think it was worth it, I'm very happy with it & 100% I will be ordering more in the future.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, ordered it Sunday, order confirmed Monday and made on Monday, delivered Tuesday. Material feels good as well, although I did use it as it’s a Christmas gift

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Really pleased with iDGaming

Ordered one of your mouse pads which arrived on time, really happy with the quality and texture of the surface. Really love the design which came out amazing. Would 100% order from iDGaming again. Thank you.

10 November 2025
Unprompted review
Rated 3 out of 5 stars

No response from customer service for 7 days. No item delivered.

Ordered a custom mouse pad 31st Oct but noticed I'd made a minor error in the delivery/billing address. I immediately contacted iD Gaming, providing the corrected address.

The next day I got a notification stating the item had been shipped. When I checked the tracking details, the courier had been given the incorrect address. When I attempted to correct the address with the courier, they pointed me back to iD Gaming.

After 6 days (4 working days) of no response from customer support, the courier changed the tracking details to "returning to sender" presumabley because they were unable to deliver to the faulty address.
I immediately contacted iD Gaming again asking for clarification and what they intended to do to make the situation right.

It's now been 7 days, and I've still no response.

Update 10th Nov: Along with iD Gaming's response below, I've now had a response to my 2nd email to customer service. They've apologised, confirmed the issue appears to have been with the address error, and are remaking the order free of charge with the corrected address.

Update 19th Nov: Item has arrived and is exactly what I hoped for. I had no further issues with the delivery process. Updating from 1 star to 3.

31 October 2025
Unprompted review
iD Gaming logo

Reply from iD Gaming

Hi Alex,

Apologies you have had these frustrations. We have requested more information here so we can identify you and look into this further to get this issue sorted

Rated 1 out of 5 stars

Ordered a mouse pad 3 weeks ago

Ordered a mouse pad 3 weeks ago, still no news about it, REALLY ANGRY because they do not even answer to my emails.

30 October 2025
Unprompted review
iD Gaming logo

Reply from iD Gaming

Hi Pablo

Apologies you have had this issue. Our team has replied to the email you sent in yesterday explaining what has happened here and provided a resolution to this.

Rated 5 out of 5 stars

Awesome mousepad

Awesome mousepad, boss design!

Have just got a new desk and monitor set-up (along with new mouse and keyboard) and wanted something just right to set it off. A chance comment by a co-worker got me onto this amazing company and a mousepad was eventually chosen, ordered - delivery was quick-smart too!!

I use my setup for Photography post processing and the surface of the pad is perfect for my needs, whilst protecting the desk and mouse.

[Typically, the missus now wants one - quite why she couldn't have mentioned this at the time and we could have benefitted from a 3 for 2 offer I don't know?!]

22 October 2025
Unprompted review
Rated 4 out of 5 stars

The cost is pretty high

The cost is pretty high, nevertheless a good quality easy to clean 120x60cm mouse mat with a good graphic is still worthwhile, I would say £60 is a bit pricy for it.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

I ordered an ID Gaming Desktop mat and…

I ordered an ID Gaming Desktop mat and I have to say it is beautiful. Really pleased with the design and the extra information ID gaming give you on how to take good care of it. Will definitely be getting another design from them.

10 October 2025
Unprompted review
Rated 4 out of 5 stars

Great packaging

Great packaging! Like the card with info on it for cleaning the pad.

I have my pad for a year now and its great but some of the edge is coming lose:(

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Great print quality

Did not expect this quality given the cost of the mousepads. I've only just unboxed the mousepad but the print quality so far is amazing. Here's to hoping it'll last!

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Chefs kiss

First things first, the packaging is super sleek and very well put together. Secondly the mousepad itself is very nice and great material.

Overall a 10/10 experience

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Most suprising and satisfying pad!

I was sceptic when i first saw the ads on facebook a while ago but it is worth every penny! The finish look is amazing. The print is flawless. The sizing is perfect to fit every single need! Love it!

14 October 2025
Unprompted review

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