Somehow an account was made in my name. And due to the fact that I was unaware of this as well as the charges Eric from customer service obliged with helping me to cancel my account as well as sort ou... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a credit with them after a few auto payment and tried twice to buy goods but comes back out of stock. Troubling to understand no stock of 14 different products. After help from others got offer... See more
Thank u Jamal for your assistance regarding my issue. You acted very promptly in getting back to with such etiquette and very professional. You made me feel very important in the respectful manner in... See more
There had been a problem regarding my membership and order, so after the company has emailed me and asked me to give my review, I’m hoping that will get it sorted. Am happy that they looked into this... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Products are expensive for me since…
Products are expensive for me since I'm not making working and my yes my card is still working
Reimbursement
Raj is initiating a help to have my funds refunded back to me and hopefully it will be.
My card was mistakenly charged by this cosmetic club.
ALL POSITIVE REVIEWS ARE FAKE!
ALL POSITIVE REVIEWS ARE FAKE!
This is a scam company who action fraud team are now investigating!
I didn't except that they will get back…
I didn't except that they will get back to me so I'm happy with their work..
You people run a business on lies…
You people run a business very well the misunderstanding has been solved professionally and quickly I am at fault sorry the email went to spam. I am happy with the out come
Zoe was able to assist by calling me…
Zoe was able to assist by calling me even though iwas thinking that iwont get my money but she manage
I am greatful for the assistance of…
I am greatful for the assistance of Val. I just posted my query and received it's solution. I got immediate response. Thank you so much.
Scammers ripped me off!!!! Got nothing
If there was no stars i would of choose that option! Dont buy of them they are scammers take your money and give you nothing in return dont fall for there victoria secret body mist spray collection thats what i purchased of them took my money straight away and gave me nothing at all just some stupid email saying i’m part of the club no delivery numbers or anything dont trust them!!!!
They took money from my account and set…
They took money from my account and set up a standing order by posing as a prize winner. It took ages to get the account cancelled and 6 months later they are offering me a refund as long as i fill in this form.
Total scam.
Had an issue concerning a refund and it…
Had an issue concerning a refund and it was promptly seen to. A member of their customer service team called me and it was followed up with an email. Really effective
Very helpful staff would definitely use…
Very helpful staff would definitely use again and again
This is a scam
This is a scam - do not get involved with them in any way. You will receive nothing and they will continue to take money out of your account.
Great Experience
Well, Claire gave me the best experience ever. She answered all the questions I had, and everything was cleared up on both ends.
I had a little problem which was…
I had a little problem which was quickly and very efficiently sorted. A very reputable business.
Great customer service
Great customer service
Deal with queries quickly
I sign up for a gift card in Shein
I sign up for a gift card in Shein, and the next thing I know, this page has been charging me for being a member. Like this is nit what I signed up for. The agents ho handle me on chat was rude and unhelpful.
I have requested to cancel my account few days ago. Yet I received an email after 2 days that my account has been change(active again) for another charges. My bank account has been blocked due to anonymous and repetitive charges from a page.
Now that I contacted support in email they said my account is now cancelled Z I hope this is true unlike their chat agents who said it was cancelled when it’s not.
SCAM DO NOT USE and check who you are buying with
SCAM I didn’t even realise I’d signed up when buying my skin care I always do and they keep taking money and now need to report through bank it’s really bad. Even once cancelled they took money again
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








