Somehow an account was made in my name. And due to the fact that I was unaware of this as well as the charges Eric from customer service obliged with helping me to cancel my account as well as sort ou... See more
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See what reviewers are saying
Had a credit with them after a few auto payment and tried twice to buy goods but comes back out of stock. Troubling to understand no stock of 14 different products. After help from others got offer... See more
Thank u Jamal for your assistance regarding my issue. You acted very promptly in getting back to with such etiquette and very professional. You made me feel very important in the respectful manner in... See more
There had been a problem regarding my membership and order, so after the company has emailed me and asked me to give my review, I’m hoping that will get it sorted. Am happy that they looked into this... See more
4.1
Great
202 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent .
Excellent .
Derek promised to help. Me to solve my issue thank You
11 February 2026
Unprompted review
SCAM SCAM SCAM - FRAUDULENT COMPANY
In November 2023 I was scammed into subscribing to this company via an email pretending to be TEMU. The email said you could claim a gift for £6 postage. When the payment went through it appeared as icosmeticclub!
BEWARE - they refused to refund me! Note-they are in Cyprus. They then proceeded to claim I am subscribed to monthly payments and continued taking more money! I have taken this up with my credit card company who have stopped all further payments. The payment authorisation will say "Herimi Ltd but "icosmeticlub" will show on the statement.
6.3.24 I eventually received an email offering refund, I only received a partial refund, due to it not being GBP.
Now in 2025 I am being emailed to say that they will only delete my information and give refunds if I delete this review.
This is a snapshot of their email to me 30.9.25
"To help us proceed with your refund , I’d like to gently remind you of the next step. In order for us to finalize the refund, we kindly ask you to consider removing your public comments or reviews, We are simply awaiting confirmation that your review has been removed, which is the final step required by our Payment Department to proceed with the refund."
30 September 2025
Unprompted review
They refunded my amount after…
They refunded my amount after mistakenly deducting it
5 September 2025
Unprompted review
You are running a fake website and…
You are running a fake website and scamming people by deducting money illegally without permission. This is a clear cybercrime. I have already reported this to my bank and cybercrime authorities. Stop this fraud immediately, or strict legal action will follow.
31 August 2025
Unprompted review
Email etiquette and Clear response
Email etiquette and attention to details of the query. Though it took sometime but the matter was resolved.
1 December 2024
Unprompted review
ALL POSITIVE REVIEWS ARE FAKE!
ALL POSITIVE REVIEWS ARE FAKE!
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LOOK AT THE ONE STAR REVIEWS FOR THE HONEST REVIEWS
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IT'S A SCAM!
10 August 2025
Unprompted review
THE GREAT SERVICE
The prompt response to action my request to cancel and refund as there was a misunderstanding here
20 July 2025
Unprompted review
The company was quick to respond and…
The company was quick to respond and offer assistance.
16 July 2025
Unprompted review
this company doing well and good…
this company doing well and good service. Great service I got from Ann.
5 February 2025
Unprompted review
Issues addressed promptly.
9 July 2025
Unprompted review
Great customer support
7 July 2025
Unprompted review
I made a mistake shopping and they were…
I made a mistake shopping and they were very helpful and refunded de money. Thank you so much
6 July 2025
Unprompted review
Alero help me solve my problem thank u
Alero help me solve my problem thank u
1 July 2025
Unprompted review
Resolution
They responded promptly abd gave me frequent updates on progress made
26 June 2025
Unprompted review
Helpful support from Emily
Helpful support from Emily. Kind and understanding.
25 June 2025
Unprompted review
Good
Such a beautiful store every thing is so beautiful. I like the store
14 June 2025
Unprompted review
Sr Diamond resolvio mi problema y…
Sr Diamond resolvio mi problema y emitieron mi reembolso por su error, a la espera, gracias
11 June 2025
Unprompted review
Claire has offered to refund me and is assisting me
Claire has offered to refund me on all my subscriptions that has been deducted from my account!
9 June 2025
Unprompted review
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