Recieved only 1 of the framed prints I ordered, which I'm over the moon with, its beautiful. Contacted the delivery people, who said to contact Fy. I did and after an initial query via chat, Chloe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Having been gifted multiple prints for my new home I decided to purchase one I own as a Christmas present. It was left out in the rain by evri & got damaged. I reached out to customer services & after... See more
Company replied
I found the perfect print, but when it arrived, the postal service left the packaging torn open and with one end bent. Nearly immediately after sending a message to see what options were available, an... See more
Company replied
I left a poor review on a recent purchase about a picture that I received that was not the mount I had ordered (realise now it was my fault!) These Old eyes, on a Tablet phone, no computer. I got it W... See more
Company replied
Company details
Written by the company
Fy! is the home of the world's best emerging brands. Unique homeware, wall art, furniture and accessories. Shop your heart out.
Contact info
Second Home, 125 - 127 Mare Street, E8 3SJ, London, United Kingdom
- www.iamfy.co/help
- iamfy.co
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous service
Beautiful picture which was perfect for the space. Great suggestions for frames and borders. Quick delivery. Very impressed.
24 November 2025
Reply from Fy!
Hi Sally,
Thank you so much for your lovely review! We’re delighted to hear that the picture was perfect for your space and that you found the frame and border suggestions helpful. It’s great to know the delivery was quick too. We really appreciate your kind words and support.
Kind regards,
Fy! Team
Two art pieces ordered
I ordered two pieces of art from FY. One arrived in perfect condition but the second piece was poorly mounted and separating from the frame. I reached out to customer service and after sending photos of the issue, they rapidly replaced the second piece without any additional cost to me. Giving 4 stars because of that first issue, but the follow-up was great. Nice artwork at a very affordable price.
24 November 2025
Unprompted review
Reply from Fy!
Hi Amy,
Thank you so much for your detailed review! We’re very sorry to hear about the initial issue with the second piece, but we’re glad our team could quickly resolve it and provide a replacement. We really appreciate your understanding, your kind words about our artwork, and your honest feedback, it helps us continue to improve.
Thank you for choosing Fy!
Kind regards,
Fy! Team
Excellent service
Easy to use website with a good range of pictures and images.
Very efficient delivery service.
Good value.
25 November 2025
Reply from Fy!
Hi Gareth,
Thank you for taking the time to share your feedback! We’re pleased to hear that you found our website easy to use, enjoyed the range of images available, and were happy with the efficient delivery and value. Your support truly means a lot to us, thank you for choosing Fy.
Kind regards,
Fy! Team
Speedy delivery. Great prints.
The delivery was very quick. Packaged securely too. Love the prints and the fact that you can buy various sizes depending on space or finances.
25 November 2025
Reply from Fy!
Hi CollectPlus,
Thank you so much for your lovely review! We’re delighted to hear that your delivery was quick, the packaging arrived securely, and that you love the prints. We’re also glad you appreciated the variety of sizes we offer to suit different spaces and budgets.
Your support is highly appreciated.
Kind regards,
Fy! Team
I made a mistake and ordered two of the…
I made a mistake and ordered two of the same print! When I inquired about a return they responded immediately and issued a refund d with kind words. THIS IS CUSTOMER SERVICE! So appreciative for amazing companies out there still prioritizing customers!
25 November 2025
Reply from Fy!
Hi Shannon,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team could assist you quickly and make the experience a positive one.
It means a lot to us that you appreciate our customer service, putting our customers first is always our priority. We really value your support and kind words!
Kind regards,
Fy! Team
The item is still not showing as shipped
The item is still not showing as shipped only pending via the link provided.
25 November 2025
Reply from Fy!
Hi Tim,
Thank you for your review and for letting us know about this. We sincerely apologize for any inconvenience caused and want you to know that we take this very seriously.
I can see that our customer service team has already assisted with your query, but please don’t hesitate to reach out if you need any further help, we’re always here to support you.
Kind regards,
Fy! Team
Reply from Fy!
Hi Kelly,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your duck picture. 🦆💛
We really appreciate you sharing your experience and hope to delight you with more prints in the future!
Kind regards,
Fy! Team
Reply from Fy!
Hi Denise,
Thank you so much for your review! We’re delighted to hear you’re happy with the quality and that your order arrived quickly. We truly appreciate your support and hope to see you back for more artwork soon!
Kind regards,
Fy! Team
Gorgeous prints
Gorgeous prints - very good quality. Slight delay in despatch due to technical issue - but was kept informed which was much appreciated.
1 December 2025
Unprompted review
Reply from Fy!
Hi Anita,
Thank you so much for your lovely feedback. We’re thrilled to hear that you’re happy with the quality of the prints.
We really appreciate your understanding and patience regarding the slight dispatch delay and we are glad that our updates were helpful.
Thank you for choosing Fy!
Kind regards,
Fy! Team
Great customer service
The FY! Customer Service team were very quick to respond to my issue, arranged a replacement and kept me informed at all times.
25 November 2025
Unprompted review
Reply from Fy!
Hi Mandy,
Thank you so much for your kind feedback. We’re delighted to hear that our customer service team was able to respond quickly, arrange a replacement, and keep you informed throughout the process. We aim to provide the best service for our customers.
We truly appreciate you taking the time to share your experience and your support means a lot to us.
Kind regards,
Fy! Team
Great customer service!
Amazing and fast customer service even on Black Friday!
28 November 2025
Unprompted review
Reply from Fy!
Hi Sophie,
Thank you so much for your fantastic review! We’re delighted to hear that you received amazing and fast customer service. We really appreciate your support!
Kind regards,
Fy! Team
Very friendly quick and good service
28 November 2025
Unprompted review
Reply from Fy!
Hi Shayna,
Thank you for your feedback! We’re so pleased to hear that you found our service friendly, quick, and efficient. Your support means a lot to us, and we hope to welcome you back again soon. :)
Kind regards,
Fy! Team
Excellent experience
Excellent experience, beautiful prints and wonderful customer service,especially Chloe. Will definitely buy again.
27 November 2025
Unprompted review
Reply from Fy!
Hi Claire,
Thank you so much for your lovely feedback! We’re thrilled to hear that you had an excellent experience and that you’re happy with the prints.
We truly appreciate your support!
Kind regards,
Fy! Team
Fantastic customer service
My poster was left on the doorstep in the rain by the delivery company and was water damaged. I emailed Fy on Sunday evening, sending photographs to show the problem. By 8am Monday morning I had a reply from Chloe. She had already arranged a replacement for me and it arrived today, Thursday. Communication and customer service has been fantastic. I am really impressed with Fy and I love my poster.
23 November 2025
Unprompted review
Reply from Fy!
Hi Steve,
Thank you so much for taking the time to share your experience with us. We’re truly sorry that your original poster was left in the rain and arrived damaged, but we’re very glad we were able to resolve this quickly for you.
It's wonderful to know that you’re happy with your poster.
Thank you again for your understanding and support. We really appreciate it and look forward to welcoming you back to Fy in the future.
Kind regards,
Fy! Team
Recieved only 1 of the framed prints I…
Recieved only 1 of the framed prints I ordered, which I'm over the moon with, its beautiful. Contacted the delivery people, who said to contact Fy.
I did and after an initial query via chat, Chloe from Fy contacted me by email and within days, my missing print was despatched, no quibble, no arguing.
Their products and customer service are fantastic and I will be purchasing from them again in the future
21 November 2025
Unprompted review
Reply from Fy!
Hi Karen,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re enjoying your framed print and that our Customer Service team could assist quickly to get your missing item dispatched.
We truly appreciate your kind words about our products and customer service, and we look forward to welcoming you back for future orders!
Kind regards,
Fy! Team
Kudos to customer service!
I received an item that was damaged in transit but the customer service was excellent, things got sorted very quickly.
The product is good quality, I would suggest reviewing your packaging process, placing a picture in a cardboard box, no other protection could have been avoided if protected better.
27 November 2025
Unprompted review
Reply from Fy!
Hi Anita,
Thank you so much for taking the time to share your feedback. We’re really sorry that your item arrived damaged, but we’re glad to hear that our customer service team was able to resolve the issue quickly for you.
We truly appreciate your comments regarding the packaging. Your feedback has been noted and will be shared with our team as we’re always looking for ways to improve and better protect items during transit.
Thank you again for your understanding and for highlighting both your experience and the product quality, it means a lot to us.
Kind regards,
Fy! Team
The excellent picture arrived promptly!
The excellent picture arrived promptly as described. Well packed and undamaged.
10 November 2025
Reply from Fy!
Hi Ian,
Thank you so much for your feedback! We’re delighted to hear that your picture arrived promptly, well packed, and in perfect condition.
We truly appreciate your support and hope you enjoy your print!
Kind regards,
Fy! Team
Love these fun prints
Love these fun prints. I have multiple prints around my house. This particular order,I added one too many of a print. Emailed to see if I could remove. Order was already started. But Fy was generous to refund for the extra print. Fast communication. Great service. Now I can order more prints!!
23 November 2025
Unprompted review
Reply from Fy!
Hi Rachel,
Thank you so much for your fantastic review! We’re delighted to hear that you’re enjoying your prints.
We really appreciate your kind words about our communication and service, and we’re thrilled to hear you’re excited to order more prints. Your support means a lot to us!
Kind regards,
Fy! Team
Fabulous company
Quickly delivered, Items came packed well. small issue dealt with quickly & solved. Great communication will definitely be purchasing again from this company
21 November 2025
Unprompted review
Reply from Fy!
Hi Debbie,
Thank you so much for your wonderful review! We’re thrilled to hear that your order arrived quickly, was well packed, and that any issue was resolved promptly.
We really appreciate your kind words about our communication and look forward to welcoming you back for more orders soon!
Kind regards,
Fy! Team
The three stars for Chloe
The three stars are for Chloe on customer service. She delt with my problem, very promptly and I was issued a refund straight away.
The print however, I give zero stars, as the one that showed up, was totally different to what I ordered. It also looked like a blurry photocopy. So rather going through disappointment again I requested a refund.
22 November 2025
Unprompted review
Reply from Fy!
Hi Emma,
Thank you for your review. I'm really sorry that the quality of the print was not as expected. We will make sure to have our production look into this.
I'm pleased that my customer support team was able to assist you and resolved your query. We're constantly working to improve all aspects of my service, including our shipping, quality of our products and handling processes. Your feedback is invaluable.
Thanks again for your understanding and for taking the time to share your experience.
Best,
Team Fy!
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