Recieved only 1 of the framed prints I ordered, which I'm over the moon with, its beautiful. Contacted the delivery people, who said to contact Fy. I did and after an initial query via chat, Chloe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Having been gifted multiple prints for my new home I decided to purchase one I own as a Christmas present. It was left out in the rain by evri & got damaged. I reached out to customer services & after... See more
Company replied
I found the perfect print, but when it arrived, the postal service left the packaging torn open and with one end bent. Nearly immediately after sending a message to see what options were available, an... See more
Company replied
I left a poor review on a recent purchase about a picture that I received that was not the mount I had ordered (realise now it was my fault!) These Old eyes, on a Tablet phone, no computer. I got it W... See more
Company replied
Company details
Written by the company
Fy! is the home of the world's best emerging brands. Unique homeware, wall art, furniture and accessories. Shop your heart out.
Contact info
Second Home, 125 - 127 Mare Street, E8 3SJ, London, United Kingdom
- www.iamfy.co/help
- iamfy.co
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service , quick and attentive. Prints are always of the highest quality. Have many prints in my house and always get compliments.
11 December 2025
Unprompted review
Reply from Fy!
Hi Amy,
Thank you for the review.
We’re happy to hear that you’re consistently happy with the quality of our prints and our customer service. It’s fantastic to know that your collection is receiving so many compliments, we truly appreciate your continued support and loyalty to Fy!
Kind regards,
Fy! Team
Wonderful items and exemplary customer…
Wonderful items and exemplary customer service. Very fast responses to my questions. I ordered a matted and framed poster about NYC for my NYC motif guest bathroom. I travel there every year.
11 December 2025
Unprompted review
Reply from Fy!
Hi Patricia,
Thank you so much for your fantastic review! We’re thrilled to hear that you loved your NYC poster and that our team could provide fast, helpful responses. It sounds like a perfect addition to your guest bathroom, and we truly appreciate you choosing Fy for your artwork. Safe travels on your next NYC trip!
Kind regards,
Fy! Team
So many beautiful prints
So many beautiful prints, framed well.
Easy website to use. Sale prices were great.
27 November 2025
Reply from Fy!
Hi Margaret,
Thank you so much for your lovely review! We’re delighted to hear that you enjoy our prints and found the website easy to use. We truly appreciate your support!
Kind regards,
Fy! Team
Customer support is amazing
Customer support is amazing. I had a problem and contacted support they were not only very responsive they took care of my issue above and beyond what I had hoped for. Will always remember good service
24 November 2025
Reply from Fy!
Hi Kathy,
Thank you so much for your wonderful review! We’re thrilled to hear that our customer support was able to assist you promptly and go above and beyond your expectations. Your kind words mean a lot to us!
Kind regards,
Fy! Team
Excellent customer service
Having been gifted multiple prints for my new home I decided to purchase one I own as a Christmas present. It was left out in the rain by evri & got damaged. I reached out to customer services & after sending photos they are sending out a replacement. They were quick to get back in contact & customer service has been top notch. Thanks for such an array of gorgeous prints 😊
8 December 2025
Unprompted review
Reply from Fy!
Hi Sophie,
Thank you so much for your lovely review! We’re really sorry to hear about the delivery issue, but we’re glad we could quickly assist and arrange a replacement for you. It’s wonderful to hear you’re enjoying our prints, and we truly appreciate your kind words about our customer service. Thank you for choosing Fy, and we hope your new print brings even more joy to your home!
Kind regards,
Fy! Team
Excellent customer Service
I ordered an item which I needed to return as it was no longer required.
Excellent prompt customer service from Chloe
9 December 2025
Unprompted review
Reply from Fy!
Hi Cliff,
Thank you so much for your kind review! We’re delighted to hear that our customer service team was able to assist you promptly and provide excellent customer service. We truly appreciate your feedback and hope to assist you again in the future!
Kind regards,
Fy! Team
Really good quality and good price
Really good quality and good price. Arrived promptly so will be ordering again👍
25 November 2025
Reply from Fy!
Hi RG,
Thank you for your wonderful review! We’re thrilled to hear you’re happy with the quality, price, and prompt delivery. We look forward to welcoming you back for your next order!
Kind regards,
Fy! Team
Reply from Fy!
Hi Margaret,
Thank you so much for your fantastic review! We’re delighted to hear that you’re happy with the quality of both the print and the framing.
We appreciate your support!
Kind regards,
Fy! Team
Reply from Fy!
Hi Leanne,
Thank you so much for your lovely feedback! We’re thrilled to hear that you’re happy with the quality.
We truly appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
Fy! Team
Fy Review
I ordered two of the larger art prints and had questions regarding delivery and packaging as it was coming unframed. Fy got back to me in less than 24 hours and my order was safely packaged and the prints look amazing. It's not my first time shopping with Fy and it won't be my last.
7 December 2025
Unprompted review
Reply from Fy!
Hi Em,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your prints arrived safely, looked amazing, and that our team was able to assist you promptly. It’s fantastic to know you keep coming back to Fy, we truly appreciate your continued support and look forward to helping you with your next order!
Kind regards,
Fy! Team
Communication was swift
Communication was swift, and delivery was on time ,love my print .Thankyou
26 November 2025
Reply from Fy!
Hi Nicola,
Thank you so much for your lovely review! We’re delighted to hear that communication was swift, delivery was on time, and that you love your print.
Thanks for the support!
Kind regards,
Fy! Team
Make the wall prettier
I ordered a print and was very happy with the quality of their product. I needed to correspond with fy and they were very quick to get back to me with the answers I needed. The ship time was very good also. I will definitely order from them again. I highly recommend this company!
5 December 2025
Unprompted review
Reply from Fy!
Hi Tawni,
Thank you so much for your fantastic review! We’re really pleased to hear that you were happy with the quality of your print and that our team was able to assist you quickly and clearly.
Thanks for choosing Fy!
Kind regards,
Fy! Team
I was nervous buying off the website…
I was nervous buying off the website about how good the quality would be. So very pleasantly surprised that you exceeded my expectations and I am a very happy customer. Many thanks 😊 I would definitely recommend
27 November 2025
Reply from Fy!
Hi Lisa,
Thank you so much for your wonderful feedback! We’re delighted to hear that we exceeded your expectations and that you’re a very happy customer.
We really appreciate your recommendation and support.
Kind regards,
Fy! Team
I love the canvas prints the colors and…
I love the canvas prints the colors and quality are beautiful, just like the advertised photos. They really enhance the two rooms that I'm decorating.
27 November 2025
Reply from Fy!
Hi Michael,
Thank you so much for your lovely review! We’re thrilled to hear that you love the canvas prints and that the colors and quality lived up to what you saw online. It’s wonderful to know they’ve enhanced the rooms you’re decorating, that’s exactly what we hope our artwork does. Enjoy your new space, and thank you for choosing Fy!
Kind regards,
Fy! Team
Top company to buy from
In terms of Fy, the experience could not be faulted. I did have delivery issues, completely out of fy's control and completely the fault of the local postal service in Ireland, and not only did Fy handle it perfectly, they were probably one of the quickest companies to resolve the issues that I've ever had to delal with.
So what went wrong?
Fy in fairness to them sent the item with a tracking number, but the postal service here sent the item to the wrong mail centre and it took 1.5 weeks for the service to track down, resort, and deliver. At that stage I had to select another print for my gift.
What went well?
The quality of my print when it arrived was way beyond expectation. Thick, almost card-like paper. I honestly could not fault them and Chloe was super quick and responsive, solving my query within a matter of about 3 hours from my first contact.
Final thoughts:
5* for fy
1* for the Irish postal service
100* for Chloe
4 December 2025
Unprompted review
Reply from Fy!
Hi Danielle,
Thank you so much for taking the time to share such a detailed and thoughtful review. While we’re sorry to hear about the delivery issues caused by the local postal service, we truly appreciate your understanding and are glad we could support you through it.
We also want to thank you for your feedback, as it genuinely helps us continue to improve our service and processes.
Kind regards,
Fy! Team
Reply from Fy!
Hi Fiona,
Thank you for your review! We’re so pleased to hear you found the service fast and efficient with no issues at all. We really appreciate your support and hope to see you back again soon 😊
Kind regards,
Fy! Team
artwork as a gift and I…
I ordered some artwork as a gift and I had a few adjustments to make and I was incredibly happy with the swift response, the understanding and the complete professionalism I received!
I dealt with Chloe who sorted everything for me in a polite and efficient way so thank you and I will definitely be recommending and buying again!
3 December 2025
Unprompted review
Reply from Fy!
Hi Denise,
Thank you so much for taking the time to share this lovely feedback! We’re delighted to hear how happy you were with both the artwork and the support you received.
We truly appreciate your recommendation and look forward to welcoming you back again soon. Thanks for choosing Fy!
Kind regards,
Fy! Team
I left a poor review on a recent…
I left a poor review on a recent purchase about a picture that I received that was not the mount I had ordered (realise now it was my fault!) These Old eyes, on a Tablet phone, no computer. I got it Wrong! So I apologise. Absolutely fantastic customer service from this company, the best I have ever come across (thankyou Ameera) definitely 5 stars. New picture arriving soon and looking forward to buying again in the future. JN.
3 December 2025
Unprompted review
Reply from Fy!
Hi Jon,
Thank you so much for your honest and thoughtful review. We truly appreciate you taking the time to clarify, and there’s absolutely no need to apologize, we’re just glad we could help.
We’re delighted to hear that you had such a positive experience with our customer service.
Kind regards,
Fy! Team
Great customer service
Great customer service, item arrived slightly damaged & a replacement was ordered for me immediately no problem
2 December 2025
Unprompted review
Reply from Fy!
Hi Heather,
Thank you so much for your feedback. We’re glad to hear that our team could quickly assist and arrange a replacement for you.
We truly appreciate your understanding and kind words, it means a lot to us!
Kind regards,
Fy! Team
Nice poster
Nice poster. Good colour depth Well wrapped. Shame it’s half price this week!
26 November 2025
Reply from Fy!
Hi Ann,
Thank you for your feedback! We’re really glad to hear you’re happy with the color depth and packaging of your poster. Our promotions do change from time to time, but we truly appreciate your support and hope you enjoy your artwork for many years to come.
Kind regards,
Fy! Team
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