Recieved only 1 of the framed prints I ordered, which I'm over the moon with, its beautiful. Contacted the delivery people, who said to contact Fy. I did and after an initial query via chat, Chloe... See more
Company replied
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Review summary
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Having been gifted multiple prints for my new home I decided to purchase one I own as a Christmas present. It was left out in the rain by evri & got damaged. I reached out to customer services & after... See more
Company replied
I found the perfect print, but when it arrived, the postal service left the packaging torn open and with one end bent. Nearly immediately after sending a message to see what options were available, an... See more
Company replied
I left a poor review on a recent purchase about a picture that I received that was not the mount I had ordered (realise now it was my fault!) These Old eyes, on a Tablet phone, no computer. I got it W... See more
Company replied
Company details
Written by the company
Fy! is the home of the world's best emerging brands. Unique homeware, wall art, furniture and accessories. Shop your heart out.
Contact info
Second Home, 125 - 127 Mare Street, E8 3SJ, London, United Kingdom
- www.iamfy.co/help
- iamfy.co
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really great customer service
Really great customer service! There was some confusion with the payment from my PayPal account (entirely my fault, I have two email addresses). When I reached out for help they were very quick to respond, and answered my inquiry pleasantly and quickly. I'm very pleased. Thanks Chloe!
22 November 2025
Unprompted review
Reply from Fy!
Hi Wendy,
Thank you so much for your amazing review and for highlighting our customer service! I'm thrilled that you had a positive experience.
We take great pride in my team's commitment to providing excellent support. Your feedback motivates us to keep delivering the best possible service.
Thanks again for your support!
Best regards,
Team Fy!
Fy!s customer service is a breath of…
Fy!s customer service is a breath of fresh air! An initial online chat question was followed up by an email (wow! Email) , and attentive , informative, speedy responses to my queries. Looking forward to my purchase
21 November 2025
Unprompted review
Reply from Fy!
Hi PMC,
Thank you for the wonderful review! I'm delighted to hear that you were pleased with our customer service.
At Fy!, providing excellent support is a top priority. I believe in going above and beyond to assist customers like you. Your satisfaction is incredibly important to me.
Thanks again for the kind words!
Best,
Team
Very happy poster on time
6 November 2025
Reply from Fy!
Hi Patricia,
Thank you so much for taking the time to leave such a kind review. I really appreciate your feedback.
It means a lot to me to hear that you're having a positive experience.
Best regards,
Team Fy!
Excellent quality of prints …
Excellent customer service with prompt replies to emails when I had a query on my order.
I have used this company for a few years now as the range and quality of prints are excellent.
19 November 2025
Unprompted review
Reply from Fy!
Hi Linda,
Thank you so much for your amazing review and for highlighting our customer service! I'm thrilled that you had a positive experience.
I take great pride in my team's commitment to providing excellent support. Your feedback motivates us to keep delivering the best possible service.
Thanks again for your support!
Best regards,
Team Fy!
Great Purchase
I’m very pleased with my canvas print. It came quickly, and it looks just like the online picture.
5 November 2025
Reply from Fy!
Hi Jane,
Thank you for the amazing review! I'm so glad you're enjoying the high quality of the canvas print.
Providing a high-quality product is my top priority, and your feedback lets me know I'm on the right track. I appreciate your support!
Best,
Team Fy!
Love the canvas we ordered.
11 November 2025
Reply from Fy!
Hi Mrs Lindley,
Thank you for the fantastic review! I'm delighted that you are satisfied with the canvas.
I put a lot of effort into ensuring Fy! meets the highest standards. It's rewarding to know that you appreciate the hard work.
Thanks again!
Best,
Team Fy!
Affordable Art
The prints come on beautiful, high-quality, thick paper and look like true works of art. Customer Service is 100% committed to making sure you’re happy with your purchase and will work with you until you are satisfied. So pleased with my purchases!
3 November 2025
Reply from Fy!
Hi Stacy,
Thank you so much for the wonderful review! I'm thrilled to hear that you're happy with the quality of our prints!
Providing a high-quality product is my top priority and excellent support is a top priority. I believe in going above and beyond to assist users like you. Your satisfaction is incredibly important to me.
Thanks for your support!
Best regards,
Team Fy!
Great service
Sent a query about canvas prints as couldn't find answer on site.
Really prompt and helpful reply received. Great service and eill def place order now!
16 November 2025
Unprompted review
Reply from Fy!
Hi Tracey,
Thank you so much for your amazing review and for highlighting our customer service! I'm thrilled that you had a positive experience.
We're sorry to hear that you were not able to find the answer related to the canvas on our website.
We take great pride in my team's commitment to providing excellent support. Your feedback motivates us to keep delivering the best possible service and improving our website.
Thanks again for your support!
Best regards,
The Fy! Team
We had a faulty frame and picture and…
We had a faulty frame and picture and they remediated it asap.
15 November 2025
Unprompted review
Reply from Fy!
Hi Jeanette,
Thank you for your review. I'm really sorry that your framed print arrived with issues. We want all users to have a perfect experience.
I'm pleased that the customer support team was able to provide a positive resolution for you. We're constantly working to improve all aspects of my service, including our shipping and handling processes. Your feedback is invaluable.
Thanks again for your understanding and for taking the time to share your experience.
Best regards,
The Fy! Team
My print arrived damaged due to the…
My print arrived damaged due to the delivery drivers incompetence, I contacted Fy and they handled the matter superbly and swiftly.
The print itself is fantastic quality, and is very true to what you see on the website.
Brilliant service and brilliant product.
14 November 2025
Unprompted review
Reply from Fy!
Hi Susan,
Thank you for your review, and I'm truly sorry to hear that your product arrived damaged. I understand how frustrating that can be.
I'm very glad, however, that my customer support team was able to resolve the issue for you quickly and efficiently. We strive to make sure all issues are resolved to the best of our abilities. Your positive feedback about our support team means a lot.
I appreciate you taking the time to share your experience, and I hope you're now enjoying print!
Best regards,
The Fy! Team
Reply from Fy!
Hi Alyson,
Thank you for the wonderful review! I'm delighted to hear that you were pleased with our customer service.
At Fy!, providing excellent support is a top priority. I believe in going above and beyond to assist users like you. Your satisfaction is incredibly important to me.
Thanks again for the kind words!
Best,
The Fy! Team
Reply from Fy!
Hi Mr,
Thank you so much for taking the time to leave such a kind review. I really appreciate your feedback.
Again, thank you for your support!
Best regards,
The Fy! Team
I’d love to actually be able to review…
Edit:
Changed to 4 stars from 2 because they resolved the issue well and were generous with their resolution. One star off because there really needs to be a phone number or live chat available. Otherwise, issue resolved and prints are beautiful.
I’d love to actually be able to review my purchase, which totalled £240, but I still haven’t actually received it. FedEx have so far, dumped it somewhere with a fake signed for, denied this, taken it back to a depot, delivered it to drop off point who then said they can’t scan it so I can’t have it, taken it back to a depot and now don’t know where it is. I can’t believe that my 2 framed prints are going to be in any kind of usable condition after all this. I’ve also informed Fy! who have said sorry, asked me to wait 2 days to see what happens, said they will resend the order and now silence from them. In the past, Fy! Have been really good, hence me spending this much money with them. However, in this instance, I have had to do all the work, I’m out of pocket and I still don’t know when or if my order will arrive. I’m on the verge of doing a credit card chargeback and never using them again. I’ll update next week.
7 November 2025
Reply from Fy!
Hi Cassie,
Thank you for your review, and I'm truly sorry to hear that you haven't received your order as yet. I understand how frustrating that can be.
We see that our customer support agent is currently working on your query and a replacement order is being processed to be shipped as soon as possible, upon following up on your order the estimated dispatch date is the 17th of November.
Rest assured, we will send you an update on email with all the tracking details once it has been dispatched from our printing partner warehouse.
I strive to make sure all issues are resolved to the best of our abilities. Your feedback about our support team means a lot.
I appreciate you taking the time to share your experience, and I apologize for any inconvenience this caused.
Best regards,
The Fy! Team
Happy with the art print
Happy with the art print. But it took a bit of time to receive the art print.
6 November 2025
Reply from Fy!
Hi Amanda,
Thank you for your feedback! I truly value your input and appreciate you taking the time to share your experience.
We're sorry to hear that your order took longer than expected to arrive. Your comments help me understand what we're doing well and where we can improve.
Thanks again!
Best,
Team Fy!
I've purchased 4 prints and there all…
I've purchased 4 prints and there all bright coloured and exactly what I wanted. All arrived within a couple of days.
5 November 2025
Reply from Fy!
Hi Teresa,
Thank you for the awesome review! I'm pleased that you received a good product with great quality.
I hope you continue to enjoy using Fy!. If you have any suggestions or run into any issues, please don't hesitate to let me know.
Thanks again for your support!
Best regards,
The Fy! Team
Reply from Fy!
Hi Darcy,
Thank you for the awesome review! I'm pleased that your was delivered quickly and that you love it!
We put a lot of effort into ensuring Fy! meets the highest standards. It's rewarding to know that you appreciate the hard work.
Thanks again for your support!
Best regards,
The Fy! Team
Reply from Fy!
Hi Michael,
Thank you so much for the wonderful review! I'm thrilled to hear that the process was easy and your order arrived so quickly.
Providing a high-quality experience is our top priority, and your feedback lets me know we are on the right track. I appreciate your support!
Best regards,
Team Fy!
Reply from Fy!
Hi Bridget,
I'm really sorry to hear that your order arrived wrinkled.
Our customer support team has reached out to you on email, requesting pictures of the print received. From there, we will be able to assist you further in resolving your query as soon as possible.
Kind regards,
The Fy! Team
Seamless from ordering to receipt of…
Seamless from ordering to receipt of item. Well packed & exactly as ordered thank you.
4 November 2025
Reply from Fy!
Hi Janet,
Thank you so much for taking the time to leave such a kind review for Fy! I really appreciate your feedback and I'm so glad you've had a seamless journey.
It means a lot to me to hear that you're having a positive experience.
Best regards,
Team Fy!
Amazing customer service
I made an error when measuring and the poster sent was too big, but absolutely beautiful, so I’ve ordered a smaller one of the same and enquired about returns for the big one. The customer service I received was the best I’ve ever encountered, came back to me really quickly and made it very, very easy with no quibbling. This company is absolutely fabulous, they deserve the highest accolade, I will definitely be ordering more 🤩
11 November 2025
Unprompted review
Reply from Fy!
Hi Sue,
Thank you for the wonderful review! I'm delighted to hear that you were pleased with our customer service.
At Fy!, providing excellent support is a top priority. I believe in going above and beyond to assist users like you. Your satisfaction is incredibly important to me.
Thanks again for the kind words!
Best,
Team Fy!
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