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Review summary

Created with AI, based on recent reviews

Considering 466 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the platform for its ease of use, wide selection of high-quality products, and the overall seamless experience of renting items. Many appreciate the convenience of receiving items that look brand new, arrive early, and come with prepaid return packaging, making the process effortless. People also highlight the sustainable aspect of renting designer clothes and accessories, enjoying access to a diverse range of items without cluttering their own wardrobes. However, some customers experienced significant issues with delivery, including items arriving late, being sent to incorrect addresses, or not arriving at all, leading to missed events and frustration. A few reviewers also reported receiving damaged items or products with unpleasant odors, making them unwearable. Additionally, some people found the service to have hidden costs for delivery and insurance, and a small number of users faced problems with inaccurate listings or items not being returned by renters.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the wide selection of designer... See more

User experience

Users describe positive interactions with user experience, consistently finding the platform easy to use,... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing satisfaction and praising the ease of... See more

Quality

Customers had positive experiences with quality, with many reviewers reporting that dresses arrived in... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast and on-time... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used Hurr a few times over the past few years and it’s been an invaluable resource for event dressing in a sustainable way. The peer to peer system works well and lenders are typically very respo... See more

Company replied

Rated 5 out of 5 stars

Lots of choice, easy-to-use platform, and kind lenders. Also love being able to wear beautiful dresses without the price tag and with more sustainability for our planet considered.

Rated 5 out of 5 stars

This is now the fourth time I used Hurr and I am never going back to buying a dress! This lets you wear a dress you wouldn’t have otherwise been able to afford, and for such an affordable price. I wil... See more

Rated 5 out of 5 stars

I used Hurr to rent a designer handbag for my wedding day and loved it. I then recently rented a dress for attending a wedding. The process was really easy and straightforward. I bought a flex pass (w... See more

Company replied


Company details

  1. Full Dress Rental Service
  2. Evening Dress Rental Service

Written by the company

HURR is the smart way to rent your wardrobe, on-demand. The UK's leading wardrobe rental platform allows members to share clothes and accessories, securely and in seconds.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 46% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

My favourite rental!

I love Hurr - they are the best of all of the lenders due to their high quality choice of dresses and range.

4 October 2025
Unprompted review
Rated 1 out of 5 stars

I had an issue with a rental (in the…

I had an issue with a rental (in the condition it arrived) and the HURR team responded only after my rental period was over (5 days response time). I don’t feel my issue was really acknowledged or remedied, I will be avoiding this company going forward and would recommend others look in to rental alternatives. Very unimpressed with response time, action and lack of support.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

My initial selected dress was returned…

My initial selected dress was returned in not a good condition however HURR were proactive in getting in touch and offering me a dress of my choice at the original choice. I was super pleased with how the final dress turned out!

22 August 2025
Unprompted review
Rated 5 out of 5 stars

I love HURR!

I love HURR! I rent my outfits for all occasions from HURR. It’s so fun having access to such a wide range of beautiful designer items from other peoples closets. It’s such a brilliant idea, rather than spending hundreds on a dress you only wear once. Would 10000% recommend. If you are renting a few items the HURR flex option is also worthwhile to save some money.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

A brilliant experience

A brilliant experience! This is the second time I have used HURR to rent a dress for an event - and both times I have found it so easy, with so many gorgeous dress options. Each time I have found a dress that worked really well, and the communication with the lenders was great too. Thanks HURR - I will definitely continue to use this platform!

11 October 2025
Unprompted review
Rated 3 out of 5 stars

First time using a rental service for a…

First time using a rental service for a wedding I had I Venice. Eventually got some items together and it was fun to choose and browse them but it was not easy or stress free experience. The main dress didn’t show up which was a postal problem. So no dress. There are so many extra costs not clear from the rental price including all the special delivery costs of returning them. On just 4 items the costs just for delivery and insurance run upwards of £160 which was unknown at the beginning.
Hurr app is not easy to use and very time consuming and frustrating in general. Its difficult to see things like account transactions from the credit - very low visibility or clarity on what you’ve actually paid for what. Message interface super clunky.
I strongly feel the company should solve the delivery part itself and have some kind of partnership to reduce the costs and to guarantee things arrive. Even Royal Mail is not reliable.
Would probably use again but with some caution.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

I felt like I was using a luxury…

I felt like I was using a luxury service despite doing something as economical as renting! Excellent experience with my first time using a managed HURR rental. I loved the return process where the package came beautifully presented and with everything I needed to send it back after.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

HURR makes it super easy and fun to…

HURR makes it super easy and fun to find a beautiful designer dress, and rent it for the night with ease! I wouldn’t even consider buying expensive dresses for an event anymore. HURR has the best selection!

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Special occasion

I’ve used HURR on multiple occasions for special occasions. The range of fashion covers everything and it’s great to have the look without spending a fortune.

10 October 2025
Unprompted review

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