Hume Health Reviews 

5,742
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 5,433 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate how comfortable the wearable devices are, noting that the hardware is pleasant to wear daily and successfully helps track essential health and fitness goals. Many people also highlight that the companion app provides useful information, while the support team frequently responds quickly to resolve any initial setup issues. Some reviewers were not happy with device accuracy, noting that step counts and sleep tracking measurements were frequently incorrect or difficult to interpret. Additionally, a few customers mentioned facing frustrating communication delays and difficulties when trying to obtain refunds for defective hardware.

What people talk about most

Product

Reviewers mention ambiguous feedback about product performance and design features. While many customers... See more

User experience

Consumers find user_experience to be positive, highlighting how easy the devices are to set up and use.... See more

Quality

People report ambiguous experiences with quality, revealing a wide divide in customer opinions. While some... See more

Customer service

Users describe ambiguous interactions with customer_service. While some reviewers praise the stellar and... See more

Application

Customers had ambiguous experiences with the app, with people expressing a wide range of differing opinions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love the technology between my Hume band and Scale. They know that they can make some improvements, especially around activity tracking. Their customer service has been stellar. I have recommended t... See more

Rated 5 out of 5 stars

I initially bought this as a sleep tracker because I have obstructive sleep apnea. It does a great job at that. I also bought the pod-the two devices cost about the same as the single wearable device... See more

Rated 5 out of 5 stars

I have bought both the Hume Pod (first)in July this year and then the Hume Band 2 within the last 10 days. I bought the Band because I was so impressed with the Pod and the information it provides... See more

Rated 5 out of 5 stars

The Hume Band 2.0 and Hume Pod were both highly recommended options by my patient care staff to help me in my journey of fighting type 2 diabetes and obesity. I particularly appreciate the customer se... See more


3.6

Average

TrustScore 3.5 out of 5

6K reviews

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Replied to 85% of negative reviews

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3.6

All reviews

(5,742)

5,642 reviews in the last 12 months

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Rated 5 out of 5 stars

Great help after heart surgery

The Band and Pod combination have, like nothing else, given me the confidence to make an effective return to the gym after heart bypass surgery. Helps me manage the delicate balance between being too cautious and too ambitious and I can monitor and manage the improvement in my vitals.

4 August 2026
Unprompted review
Rated 3 out of 5 stars

I would give this review a 0.

I would give this review a 0.
So disgusted with hume. We brought 2 bands on the 9th of July. The bands never left the local couriers depot before the courier initiated a return to sender all of which was on the couriers site and their emails to me which were all forwarded to hume which also had access to this.

They kept apologising for me needing to return which I kept correcting them and providing the evidence to them that it was their chosen courier that did this not us as no delivery was never attempted.

They sent a new order which arrived today. Only one problem they only sent 1 hume band when actually as the order states I paid for 2. Absolutely disgusting incompetence on the companies behalf there is no way they can make up for this now. Avoid at all costs.

I not only now require a full reimbursement for the bands and the warranty I paid for but also the scales and the warranty I paid for.

I want nothing to do with their products and will source alternatives.

After receiving an email from Hannah the person who replied, I have changed my review rating. An acceptable compensation was offered of a 30% refund on our total order, and also 3 months each on the premium of the app as well as a speedy delivery of the missing band. This still has impacted on the overall experience so although I have increased the stars given this is only for the action undertaken after my initial review.

4 August 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Michael,

Thank you for taking the time to share your experience.

I'm truly sorry for the frustration and disappointment this has caused.

I understand how upsetting it must have been to have your original order returned by the courier before a delivery was ever attempted. Then, receiving only one Hume Band instead of the two you ordered understandably added to that frustration. This isn't the experience we aim to deliver, and I want to assure you that we are committed to making this right.

I've now taken over your support case personally and will be working with you directly toward a satisfactory resolution. I'll be reviewing everything carefully and will make sure your concerns are handled promptly and thoroughly.

We appreciate you bringing this to our attention and are committed to resolving this as quickly as possible.

Best regards,
Hannah
Customer Success Manager

Rated 1 out of 5 stars

Ordered a scale they confirmed order…

Ordered a scale they confirmed order and unit was shipped. On 8/1 they stated the unit was delivered and sent me a picture of my house taken from the street. No package in site!
Cant get any answers from a human! just BS chat bot thats worthless!
Buyer beware!

1 August 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi James,

Thank you for taking the time to share your experience.

I'm truly sorry to hear about the frustration caused by the delivery issue and understand how disappointing it is to receive a delivery notification without the package in hand.

After reviewing your case, I can see that our Support team has been in contact with you and has already helped arrange a replacement for your order. While this doesn't undo the inconvenience you experienced, we're committed to making things right and ensuring you receive your Hume Pod as soon as possible.

We appreciate your patience throughout this process, and if you have any additional questions or concerns, please feel free to respond to your support email or address it to me. We'll be happy to assist you until this is fully resolved.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

Pod and band are awesome for me.

So... credit where is due.

I have the v2 band and pod.
Everything has been high as in good stats, all the metrics really very very accurate for me.

So i decided to test it.
I exceeded the amount of exercise, strain by about 50% over what hume told me. I pushed way over what i should of done. I ate two small bars of chocolate an hour before bed, kept my water intake and sleep exactly the same as normal.

In the morning i only felt a little off in general but as the day progressed i started to feel awful. So tired, so hungry way to early in the day. Really felt awful. Couldn't face the idea of any exercise and i do lots every day.

So i was real excited to see what the pod and band have me at.

My lord! It absolutely Nailed me!
My metabolic capacity dropped over 10 points. My stain for the day dropped by a third. My projected recovery was short for the first time ever.

But.... what really surprised me was the body fat ALL went up half a percent on every body part. Lean mass all dropped equal amounts. Visceral fat jumped from 7 to 9 (all the sugar before bed).

That for me..... is staggering. I'm not used to that kind of detail. The hume pod and band stats for ME are very close to my dexa from a month ago.

I feel the body fat is reported a little less than it should be, maybe just under 1 to 2% and my resting heart rate is way off. Reported at 100 bpm when is actually about 45 bpm.

Im only a month into ownership, but for me the long term overview directions are awesome. If it continues like this i almost.... no longer need to get a dexa scan. But if course i will, to compare properly.

The body fat limb by limb % and muscle imbalance is spot on identical to my dexa.

Maybe I'm lucky. Maybe I'm very average and it gets me.

I wear my band on my right wrist under my wrist. Step on the pod scales at identical times daily. For me. It's

All the best to all.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Believed the Hume marketing hype and shouldn't have

Believed the Hume marketing hype - and shouldn't have. Bought the band and pod. Hume tech support couldn't even get passed issuing a working 4-digit security code to get either to talk to the app. Without linking to the app the hardware is useless. What else won't work properly? I've no faith in Hume any more and they're stalling now for a product return and a full refund. I've asked and asked for the refund process. Still waiting. Hoping that this review will help get me my money back for products that dont work.

4 August 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Del,

Thank you for taking the time to share your experience.

I'm truly sorry to hear about the difficulties you've encountered with your Hume Band, Hume Pod, and the support you've received. I completely understand how frustrating it must be when you're unable to get your devices connected. This certainly isn't the experience we aim to deliver.

I'd really appreciate the opportunity to personally review your case and better understand what happened. Please reopen your existing support email and address it to my attention. I'll review your case from start to finish, look into the pairing and refund concerns, and work with you directly to find the best possible resolution as quickly as possible.

Thank you again for your honest feedback. I hope we have the opportunity to improve your experience.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

I have seen so many Facebook moans…

I have seen so many Facebook moans about the band and scale yet my experiences have always been good. The latest was dealing with Claire on chat who like her colleagues before talked me through every query I raised. True it’s complex and documentation limited but always helpful. I enjoy the product without a glitch. I’m not connected at all with the firm - just an end user who decided a positive review might help others have patience and appreciate it’s a long term monitor for trends in health.

4 August 2026
Unprompted review
Rated 2 out of 5 stars

I’m disappointed in how often I have to…

I’m disappointed in how often I have to re-charge it and therefore miss out on a lot of data. The font is so small on the graphs that I can’t read any of the data, so frustrating. I emailed customer service about fixing it and pretty much got a canned answer back. Seriously considering returning. It.

3 August 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Vicki,

Thank you for taking the time to share your feedback.

I'm truly sorry to hear that the Hume Band and the support you received haven't met your expectations. That's certainly not the experience we want you to have.

If you're willing to give us another chance, I'd love to personally review your case. Please reopen your existing support email and address it to me. I'll take a closer look at your concerns and work with you to address the issues you've raised.

I appreciate your feedback, and I hope we have the opportunity to improve your experience.

Best regards,
Hannah
Customer Success Manager

Rated 4 out of 5 stars

Good device for your health

The company responded to me when I had a question promptly. I have the band and the scale and it very motivating to see the scale might not change but my
Body composition is getting better. Sometimes it will give a very inaccurate reading so I redo or focus on a trend

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Next Level Customer Support

Harold responded quickly and with a response that was far and above what I had expected! I will remain a loyal Hume user and future customer of this transformative company’s heath products! Bravo Harold and Hume Health!!

2 August 2026
Unprompted review
Rated 1 out of 5 stars

After reading the reviews and finding…much more difficult to access and reviews scare me.

After reading the reviews and finding out because Google password fizzled I could not set up band. I want my money back.

15 July 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Doug,

Thank you for sharing your feedback.

I'm sorry to hear that you've had trouble setting up your Hume Band.

We'd be happy to look into this and help get things sorted out for you. Please send us an email and include the email address associated with your Hume Health account so we can review your case and provide the appropriate assistance. Our team will be happy to guide you through the setup process or discuss the available options based on your situation.

We appreciate the opportunity to assist you and hope we can help resolve this for you.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

Encouraging to see the results of our dietary and gym changes

I bought the Hume band and the Smart Scale so I could get the full experience, its amazing what a couple bits of home and wearable tech can tell you about your body's composition, the whole family have the Hume app and we make daily trips to the scale to see or progress, its encouraging to see the results of our dietary and gym changes, great stuff! :-)

3 August 2026
Unprompted review
Rated 1 out of 5 stars

AVOID BEWARE!!! 🤬🤬🤬😭

Very unhappy! Returned items , taken a month & only received a small amount I am owned. Says Hume UK but they are based in the Philippines although returning item is UK address!! Taken 1 month, 30 or more back & forth emails (some they respond some they don’t) 2hrs on the phone to the bank , Lloyds dispute team are involved trying to get my money!!! Paid £294.31 only received back £131.26!!! AVOID BEWARE!! 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

28 May 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Laura,

Thank you for taking the time to share your experience.

I'm truly sorry to hear about the frustration you've experienced with your return and refund. I understand how upsetting it must be to feel that your refund has taken longer than expected.

After reviewing your case, I can see that our Billing Team has been in contact with you and is actively working to ensure this is resolved as quickly as possible. Please know that we remain committed to working with you until the matter has been fully resolved.

I sincerely apologize for the inconvenience this has caused and appreciate your patience while we continue to work toward a resolution.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

Very Prompt Response !

I had a minor issue recently and submitted a request for assistance. Rey responded very very promptly. Not only that, Rey resolved the issue and followed up closely to ensure that it was satisfactory. I have no qualms owning products from Hume given this level of support. Well done !

25 July 2026
Unprompted review
Rated 4 out of 5 stars

I am totally appreciating the insight…

I am totally appreciating the insight that the Hume Band and Hume Pod provide me, I’ve been using them since April of this year. The app is great, information is detailed and lets me know what I need to concentrate on to improve my odds in having a healthy retired life, if I need a recovery day or concentrate on some specific activity to achieve a muscular balance, Sleep tracking is very informative and helpful. Many other features like BP, Cardiac health are also present. I come from a line of fold who live well into their 90’s and 100’s. The thought of living that long has no appeal to me if I am not in great shape and health. These two pieces of tech should assist me in enjoying an extended retirement. The only thing I wish they’d add is an auto-detection feature for activity tracking…

2 August 2026
Unprompted review

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