The whole customer journey of selecting products, the VIP package was seamless and smooth. The products on offers are amazing. I got an amazing shampoo and a phenomenal beard wash.
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I found these guys through Instagram...and boy am I happy I did.As a self-confessed scent junkie, their range of niche fragrances is intriguing and affordable and gives the big boys a run for their mo... See more
Company replied
Great to discover a place that has such a good selection of products. I ordered three items and very pleased with all of them. Only shame, which cannot be avoided, was all three items delivered separa... See more
Company replied
Very prompt service. Excellent customer care when queried a missing freed gift. I got an email back the same day and free gift arrived within the week. Kind, honest and friendly service so sadly... See more
Company replied
Company details
Written by the company
Humanery.com and it's marketplace is now closed and no longer accepting new orders.
Contact info
5 Merchant Square, W2 1AY, London, United Kingdom
- 020 4525 6840
- helpme@humanery.com
- humanery.com
4.6
Excellent
216 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Speedy Dispatch, Well Packaged
Very quick dispatch, excellent packaging and very nice product. Will happily use again
24 March 2023
Unprompted review
Reply from Humanery
Hello Titus,
Thank you for your review! Great to know you're enjoying the product, don't hesitate to reach out should you have any questions.
Regards,
The Humanery Team.
Returned an item but was lost by Royal…
Returned an item but was lost by Royal Mail. Great customer service provided by Libby to help with the situation and get my refund.
20 March 2023
Unprompted review
Reply from Humanery
Hey Razwan,
Thanks for your kind words about our service and the shoutout for Libby, much appreciated! Hope to see you again soon.
Regards,
The Humanery Team
Can't Fault Them
Never had a missing package issue sorted as quickly and efficiently as with Humanery. As i'm a new customer, this experience could've been make or break as to my future custom. They've got me hooked.
Thanks again to Libby for her help.
22 March 2023
Unprompted review
Reply from Humanery
Thanks for your review and for recognizing Libby for her help. We really appreciate it and hope to see you back at Humanery.com again soon!
Item turned up with a crack in the…
Item turned up with a crack in the bottle, contacted and they replaced straight away very good customer service
15 March 2023
Unprompted review
Reply from Humanery
Thank you for your review and for sharing your positive experience. We look forward to seeing you back at Humanery.com again soon!
Amazing Customer Service
The staff at Humanery couldn’t have been more helpful in making sure that the gift I bought for a friend was very special. They really went the extra mile, and it was very much appreciated.
13 March 2023
Unprompted review
Reply from Humanery
Thank you so very much for taking the time to provide this review and feedback. I will share with the team and look forward to seeing you again on humanery.com soon. All the best the team at Humanery
Alright, but could be better
Overall the experience was neither great nor bad. The products arrived on time albeit shipped in separate packages/deliveries from the manufacturer rather than Humanery.
Aggressive emails to request reviews get sent for each product which is quite annoying and puts me off ordering from you again in order to avoid the spam.
8 March 2023
Unprompted review
Reply from Humanery
Thanks so much for timing the time to submit your review. We take all feedback very seriously. Our team has tried to contact you to discuss your concerns. As a marketplace we work with brands to send out their goods directly to you, when and if possible. We have also taken your email comments on board on the frequency of emails and removed you from the list in the future. We hope this helps and look forward to welcoming you again soon on humanery.com. Best wishes the team at Humanery.
Such a great selection of products and…
Such a great selection of products and awesome service. Will absolutely continue to use.
13 March 2023
Unprompted review
Reply from Humanery
Thank you so much for taking the time to submit a review - we appreciate it and hope to see you again soon. All the best from the team at Humanery
Very prompt service.
Very prompt service.
Excellent customer care when queried a missing freed gift.
I got an email back the same day and free gift arrived within the week.
Kind, honest and friendly service so sadly lacking with other companies.
Nothing was too much trouble. Highly recommend!
7 March 2023
Reply from Humanery
Thank you kindly for your review and for sharing your experience. We hope to see you back at Humanery.com again in the near future! Best wishes, Team Humanery
Akash
Great products, great service. Had a problem with an order, but Akash was amazing! He is the most thoughtful and helpful man I’ve ever come across in business. He is always so willing and keen to help and sort out issues. I’m not one to post reviews but this man deserves one.
He is a customer service hero and a credit to the Humanery team.
6 March 2023
Unprompted review
Reply from Humanery
Thanks so much for your great review and for recognising Akash for the legend that he is! We will definitely share it with him. Thanks again and looking forward to seeing you again on humanery.com.
Reply from Humanery
Thanks so much for your review. We are really glad that that you loved your product. We look forward to serving you at humanery.com again soon! Best wishes, Team Humanery
Humanery are more than just another beauty product company
Humanery aren't just another grooming product retailer, after using them for just a couple of purchases so far, they're The retailer!.
An easy to navigate site, with a massive choice of top quality products (all my favourites, and some brands I've not heard of before, but will get round to trying), really competitive prices, a very good rewards program, plus loads of additional offers.
Fast delivery in packaging that is some of the best I've come across, it keeps all your purchases nice and protected and is easily recycled.
The communications are good, it's nice to receive emails giving info on products and how best to use them, and the customer service is friendly, professional and there for any question or advice you may seek, I get the feeling they're in it for the long haul and have a human side, which is a quality you don't get with many companies these days.
3 March 2023
Unprompted review
Reply from Humanery
Thanks so much for such a positive and detailed service review. We are really glad that you have had such a good experience with us and we look forward to serving you at Humanery.com again soon! Best wishes, Team Humanery
The best retailer for all things Male grooming
Humanery have a Fantastic offering of products, it’s so easy to shop from, i especially love that you can get everything you need in one place with a super quick delivery, my partner only shops here now I’ve introduced him to it :)
Thank you
22 February 2023
Unprompted review
Reply from Humanery
Thank you so much for your fabulous review. It has made our week and we are grateful that you took the time to share with us. Look forward to seeing you again soon on humanery.com. Have a great weekend. Best wishes The Team at Humanery
sent Me the wrong order and not replied…
sent Me the wrong order and not replied to email
28 February 2023
Unprompted review
Reply from Humanery
Hi Richard - thank you so much for getting in touch. Our team have been in contact with you to discuss your feedback on the product. The order dispatched was the product you requested. We will provide your feedback on the fragrance itself to the brand and we are sorry that this is not what you expected. We will keep in touch Best The Humanery Team
Top-notch products
Excellent products, as always, and I've always received very good customer service from them when I've needed to contact them. One observation - my latest order had a free gift which was a sample size, but that was despatched separately. I wouldn't have minded waiting so they could all come together - the deliveries were only a couple of working days apart. Packaging etc.
27 February 2023
Unprompted review
Reply from Humanery
Thanks so much for your feedback on this. We really appreciate you taking the time to share. As you know we are constantly reviewing our internal processes to ensure that deliveries are efficient. In this instance the orders were dispatched from 2 different locations and we wanted to ensure you got the sample gift as soon as possible. This is important feedback and we endeavour to improve this. Have a great day - very best wishes Team Humanery.
The first time this order was placed it…
The first time this order was placed it was lost. Humanery quickly replaced the order and shipped it out. It has been received. In life, things go wrong. The test of a good company is what they do to make up for something that has gone wrong. Humanery saved the day!
17 February 2023
Reply from Humanery
Thank you for your review, We really appreciate you taking the time to send this! We are very pleased that we were able to resolve this quickly for you! We look forward to welcoming you back to Humanery soon.
Very best wishes, Team Humanery.
Great product and great Customer Service.
I have very fine, thinning hair and have been using the SH1shampoo now for several months. I find it doesn't weigh my hair down like women's shampoo does and am really pleased with the results. The ordering experience is really good as is the customer service. On my last order I was entitled to a free eye serum which I had missed. Libby from Customer Services messaged me to ask if I wanted them to add it to my order. I call that great Customer Service!
23 February 2023
Unprompted review
Reply from Humanery
Thank you for your review, We really appreciate you taking the time to send this! We are so happy that you had such a positive experience with us! We look forward to welcoming you back to Humanery soon. Look out for more customer gifts and rewards coming in the future.
Very best wishes, Team Humanery.
First Class Customer Service and Products
I came across the site after a Google search and have placed a number of orders so far. All have been delivered very quickly and the quality is fantastic. Only had one minor issue with incorrect item sent out and spoke to customer services who quickly sorted out.
A great range of products and my new best site for grooming. I highly recommend a visit as it's one of the best sites for men.
14 February 2023
Unprompted review
Reply from Humanery
We are so pleased to receive your review. Thank you so much for sharing your feedback, and looking forward to seeing you back at Humanery.com again very soon! Very best wishes, Team Humanery.
great shopping experience looking after…
great shopping experience looking after me throughout
6 February 2023
Unprompted review
Reply from Humanery
Thank you for sharing your review, and we hope to see you back at Humanery.com again very soon! Very best wishes, Team Humanery.
1st order didn't arrive
1st order didn't arrive - considerable amount of time / emails sent to get a replacement - just not good customer service
26 January 2023
Reply from Humanery
Thanks so much for your feedback - a member of our team has been in touch and we have tightened our internal processes to ensure this does not happen again. We appreciate you taking the time to get in touch with us.
Great selection of products
Great selection of products. Well packed and delivered on time.
1 February 2023
Unprompted review
Reply from Humanery
Thanks for taking the time to write a review for us! We really appreciate it. We hope to see you back at humanery.com again very soon! Very best wishes from the team at Humanery.
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