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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and dedication, often highlighting specific individuals for their exceptional support. The customer service is frequently described as top-notch, with many people appreciating the quick responses, friendly attitudes, and effective problem-solving. The overall service is considered excellent, with consumers noting the efficiency and ease of their experiences, including fast response times. However, some customers were dissatisfied with the product itself, mentioning that it did not meet their expectations or was not as advertised. These individuals reported issues with product functionality, a lack of clarity regarding "premium" content, and difficulties in obtaining detailed information or resolutions from support regarding product discrepancies.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Reviewers frequently praise the team,... See more

Customer service

People report positive experiences with customer service. Many reviewers highlight the support team's quick... See more

Service

Reviewers consistently mention positive feedback about the service. Customers praise the excellent customer... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the quick... See more

Product

Customers had ambiguous experiences with the product. Many reviewers expressed dissatisfaction, stating that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kim is hands down amazing! Even though I’m in the US with totally different time zones, she always makes everything smooth, fast, and effortless. Her communication, professionalism, and dedication are... See more

Rated 5 out of 5 stars

They don’t miss!! You want professional, to the point support or maybe a Ben and he ease of being able to care and control your own server. Then look no further because HTNetwork has what you need!!... See more

Rated 5 out of 5 stars

An Amazing company that always help with anything they can help with, their fast & very convenient. they are top notch along with staff team. !!! i would recommend them highly & im not just saying tha... See more

Rated 5 out of 5 stars

Going to start that the support team is amazing especially Kim, Helped me fix all my issues very quick its very impressive, overall the pack mods hosting everything is very great. I don't understand w... See more


Company details

  1. Gaming service Provider

Written by the company

Create your dream FiveM Server in minutes using our easy to install packages!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

155 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I’ve been using HTNetwork for my FiveM…

I’ve been using HTNetwork for my FiveM server setup, and I have to say, the support has been outstanding. The team is incredibly responsive and went above and beyond to help me with everything I needed, from providing detailed video tutorials to answering technical questions. The setup process was smooth, and they even helped me understand how to port forward and install custom mods like Ymaps and EUP.

Honestly, this is by far the best customer support I’ve experienced in my time on FiveM. If you’re looking for a reliable service with top-notch support, I highly recommend HTNetwork!

12 November 2024
Unprompted review
Rated 5 out of 5 stars

10/10 amazing service

10/10 amazing service
such a easy process checked out with my server and all the premade stuff and they made it so easy to work with honestly if you guys need a hosting server for fivem or any game this is the place to go they are amazing at their work and can’t wait for what the future has ahead for them

7 November 2024
Unprompted review
Rated 5 out of 5 stars

HT Network Saving you from frustration and pain

HT Network, now that is a name you can trust. I Highway Trooper has been my go to person when it come to tutorial videos on the tube, so using his HT Network services was a no brainer. How was my experince? Did him and his team meet my expectations? The answers are Amazing, and no, theyknocked them out of the park. Every proccess from buying to getting help was simple and fast, even though they are based on the other side of the pond. If this is your first server or if its your 10th, I promise you will not be disappointed, frustrated, or regret choosing HT Network... BUT you will if you don't.

27 September 2024
Unprompted review
Rated 4 out of 5 stars

Good reliable company.

I've recently used HTN Network for my FiveM server, and there have been a few ups and downs in my experience.

Customer Service: The support team is good. They're responsive, helpful, and generally quick to resolve issues. I appreciate their dedication to assisting customers and maintaining communication.

Affordability: The pricing is reasonable, making HTN Network an affordable option for those looking to host a FiveM server without breaking the bank. The service is generally reliable and fast, which is a big plus.

Performance: The server performance is decent, but there are a few critical issues to note:

Mods and Add-ons: The server didn't have as many mods as advertised. This was a bit disappointing as it limited some of the customization and functionality I was expecting.

Car Files and Errors: Many of the car files give off errors, which can be frustrating. It seems like the integration of these files isn't as smooth as it should be, causing unnecessary troubleshooting and delays.

.lua Files: The .lua scripts are not the best quality. They require significant tweaking and fixing to work correctly, which can be a hassle if you're not experienced with coding.

Ownership and Keymaster Issue: The main issue I encountered is with the pre-built server package that includes hosting. You don't actually own the server, and they won't allow you to change the Keymaster. This crucial detail isn't advertised, which can be a major drawback for users who expect full control over their server. However, you fully own the Premium Auto Downloaded Package service, which is a great option for those looking for more control and ownership.

I also want to mention the fact that I have not reached out to the company with my concerns. As I'm positive they'd likely address them. The owner State Trooper is clearly trying to deliver good quality,

Conclusion: While HTN Network offers good service, affordability, and reasonable performance, the limitations in mods, car file errors, .lua scripts, and the ownership restriction with the Keymaster are significant downsides. These factors should be considered before choosing their pre-built server package with hosting. However, if you opt for the Premium Auto Downloaded Package service, you will have full ownership, making it a worthwhile option for those seeking greater control over their server.

Service I purchased:
-QB Premium AutoDownloader + Care
-Prebuilt QB Premium with Hosting

26 July 2024
Unprompted review
HTNetwork logo

Reply from HTNetwork

Hi Jay,

Thanks for your constructive feedback! It's great to see a review like this, and we're happy to know you are generally satisfied with HTNetwork. We find your feedback super useful and are taking it on board.

To address some of your concerns:

1. **Package Mods**:
You mentioned the package didn't have as many mods as advertised. As far as we know, we accurately list what's included. If you have noticed something we've missed, please let us know via email, and we'll get it sorted.

2. **Vehicle Warnings**:
It's true that some vehicles generate warnings due to their detailed models. However, we ensure they don't exceed 50MB, so performance should not be affected.

3. **Errors in fxmanifest.lua**:
The errors you mentioned about the fxmanifest.lua not finding some files are normal and don't affect functionality. Some mod creators use a generic fxmanifest.lua template for all mods and don't remove unnecessary lines.

4. **Keymaster Account**:
Regarding the keymaster account, we now have a solution that gives you full ownership. Contact our support team, and we can change the email linked to the account to your personal email, giving you full control. We've already made improvements based on this feedback.

Again, we find your review genuine and useful, so we can't thank you enough.

Kind regards,
Tom - Owner and Founder of HTNetwork (HighwayTrooper)

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