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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and dedication, often highlighting specific individuals for their exceptional support. The customer service is frequently described as top-notch, with many people appreciating the quick responses, friendly attitudes, and effective problem-solving. The overall service is considered excellent, with consumers noting the efficiency and ease of their experiences, including fast response times. However, some customers were dissatisfied with the product itself, mentioning that it did not meet their expectations or was not as advertised. These individuals reported issues with product functionality, a lack of clarity regarding "premium" content, and difficulties in obtaining detailed information or resolutions from support regarding product discrepancies.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Reviewers frequently praise the team,... See more

Customer service

People report positive experiences with customer service. Many reviewers highlight the support team's quick... See more

Service

Reviewers consistently mention positive feedback about the service. Customers praise the excellent customer... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the quick... See more

Product

Customers had ambiguous experiences with the product. Many reviewers expressed dissatisfaction, stating that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kim is hands down amazing! Even though I’m in the US with totally different time zones, she always makes everything smooth, fast, and effortless. Her communication, professionalism, and dedication are... See more

Rated 5 out of 5 stars

They don’t miss!! You want professional, to the point support or maybe a Ben and he ease of being able to care and control your own server. Then look no further because HTNetwork has what you need!!... See more

Rated 5 out of 5 stars

An Amazing company that always help with anything they can help with, their fast & very convenient. they are top notch along with staff team. !!! i would recommend them highly & im not just saying tha... See more

Rated 5 out of 5 stars

Going to start that the support team is amazing especially Kim, Helped me fix all my issues very quick its very impressive, overall the pack mods hosting everything is very great. I don't understand w... See more


Company details

  1. Gaming service Provider

Written by the company

Create your dream FiveM Server in minutes using our easy to install packages!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

155 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

dumb scammer trust me dont by this shit…

dumb scammer trust me dont by this shit and dont even give refund when they have in rules

23 January 2025
Unprompted review
HTNetwork logo

Reply from HTNetwork

Hi Haakon Larsen,

We take all feedback seriously, but your review contains false and unfounded accusations that we cannot ignore.

Our team prides itself on transparency and providing excellent support. Let’s clarify the situation:

1. Your Account Investigation:

You contacted us on the same day you left this review, claiming you couldn’t access your VPS.

Upon reviewing your issue, we identified that you were entering incorrect login credentials, which we communicated to you along with a guide to help resolve the issue.

We verified that your VPS was fully functional by logging in ourselves and even provided you with a screenshot as proof.



2. Our Efforts to Assist:

To further assist, we simplified your password for easier access.

Despite multiple attempts to provide direct support, you have not responded to our efforts.



3. Refund Policy:

Your request for a refund was denied because your VPS is functioning correctly, and your issue was due to user error.

Your claim that our policies guarantee a refund “in rules” is completely inaccurate. Our clearly stated refund policy can be found here: https://htnetwork.one/refund-policy.




We have gone above and beyond to help resolve your issue, yet you’ve chosen to leave a damaging and false review without engaging further. We also strongly object to the harsh language and baseless accusations in your review.

We remain available to assist if you choose to continue working with us professionally.

Sincerely,
HTNetwork Support Team

Rated 5 out of 5 stars

HT Network has consistently provided…

HT Network has consistently provided exceptional customer service that goes above and beyond expectations. Every interaction I've had with their team has been professional, prompt, and friendly. They take the time to understand your needs and offer tailored solutions that truly make a difference.

What sets them apart is their dedication to resolving issues efficiently without compromising quality. Whether it's a quick question or a more complex problem, they handle everything with patience and expertise.

I highly recommend HT Network for anyone seeking reliable service and a team that genuinely cares about their customers. Their commitment to excellence is truly commendable!

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Support and Product

Support staff super helpful and product super straight forward and easy to set up aswell as being reliable the FiveM Platinum pro pack is worth the money!

27 December 2024
Unprompted review
Rated 5 out of 5 stars

Best Support!!

Recently after removing someone from my Dev team we came into a large security breach on our server. I reached out to HTNetwork and their staff were directly on top of it!!! Highly recommend all of their services to anyone looking for a well hosted system!!

21 December 2024
Unprompted review
Rated 5 out of 5 stars

Definitely A+ service

Definitely A+ service. Anytime I need help they are there to assist me. If you are looking for a reliable VPS Host with active communication and amazing customer service, HTNETWORK is the place you want to be.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, bought the plat pro package for the money was reasonable but some of the stuff weren't that good but apart from that server setup straight away and works perfectly, had issues at first so contacted Customer Support & was helped by human Stacy who was absolutely amazing, turned out my firewall was preventing the issue but Stacy remained professional and kind, recommended for definete

28 November 2024
Unprompted review
Rated 1 out of 5 stars

Problems a lot

took a while but they ended up helping me out but yesterday while iwas at work the vsp just stopped working and wiped itself

22 November 2024
Unprompted review

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