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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and dedication, often highlighting specific individuals for their exceptional support. The customer service is frequently described as top-notch, with many people appreciating the quick responses, friendly attitudes, and effective problem-solving. The overall service is considered excellent, with consumers noting the efficiency and ease of their experiences, including fast response times. However, some customers were dissatisfied with the product itself, mentioning that it did not meet their expectations or was not as advertised. These individuals reported issues with product functionality, a lack of clarity regarding "premium" content, and difficulties in obtaining detailed information or resolutions from support regarding product discrepancies.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Reviewers frequently praise the team,... See more

Customer service

People report positive experiences with customer service. Many reviewers highlight the support team's quick... See more

Service

Reviewers consistently mention positive feedback about the service. Customers praise the excellent customer... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the quick... See more

Product

Customers had ambiguous experiences with the product. Many reviewers expressed dissatisfaction, stating that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kim is hands down amazing! Even though I’m in the US with totally different time zones, she always makes everything smooth, fast, and effortless. Her communication, professionalism, and dedication are... See more

Rated 5 out of 5 stars

They don’t miss!! You want professional, to the point support or maybe a Ben and he ease of being able to care and control your own server. Then look no further because HTNetwork has what you need!!... See more

Rated 5 out of 5 stars

An Amazing company that always help with anything they can help with, their fast & very convenient. they are top notch along with staff team. !!! i would recommend them highly & im not just saying tha... See more

Rated 5 out of 5 stars

Going to start that the support team is amazing especially Kim, Helped me fix all my issues very quick its very impressive, overall the pack mods hosting everything is very great. I don't understand w... See more


Company details

  1. Gaming service Provider

Written by the company

Create your dream FiveM Server in minutes using our easy to install packages!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

155 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An Amazing company that always help…

An Amazing company that always help with anything they can help with, their fast & very convenient. they are top notch along with staff team. !!! i would recommend them highly & im not just saying that for the reviews, out of all experiences ive had i will say they are the most generous & helpful with the services they provide. !!!!!!! solid 10/10 !

7 May 2025
Unprompted review
Rated 1 out of 5 stars

most of the files from Htnetwork are…

most of the files from Htnetwork are faulty and have issues, they have spent days trying to fix issues that shouldn't have been there in the first place

29 April 2025
Unprompted review
HTNetwork logo

Reply from HTNetwork

Hi Ryan,

This review sounds really out of the ordinary for us, as you can see from our excellent rating.
We're sorry to hear about your experience. All of our files go through testing before release, and while issues are rare, our dedicated support team is always here to help.
We never expect customers to troubleshoot on their own—that’s exactly why our support exists. If you run into any problems, please don’t hesitate to reach out so we can assist you directly.

Rather than think your in the dark, which this review seems to elude too.

We are here to help!

Rated 5 out of 5 stars

I’m been playing on FiveM servers for…

I’m been playing on FiveM servers for close two years. I wanted to host my own server since I am very knowledgeable when it comes to modding and FiveM in general. I was looking to either self host or find a VPS service. That’s when I was watching Highway Troopers YouTube. He explained the process very throughly. Me being skeptical of having a hosted server through a company. I really thought it was a good idea to give HTnetwork a shot.

I reached out to the sales staff and they were very friendly and answer my questions and concerns. I went ahead and purchased a VPS for new server. The process has been painless so far. I added the vmenu essentials package and everything has been decent with it. They also added pma-voice and went above and beyond to make sure it was set up properly with no additional cost. They communicated the process and made sure I was satisfied.

I love that I have full access to VPS as other services give you limited access. Not only they charge you more. Also like the fact that they use 15-core AMD processor making the server perform its best. My biggest complaint is file sharing programs they preinstalled are rubbish. I would recommend using WinSCP instead. I couldn’t necessarily get Filezilla due to viruses.

I would say if you are wanting host a server and be secure give HTnetwork a try. I’m definitely glad I gave them a try. Thank you Highway Trooper for providing a top-notch service for fellow FiveM Server owners.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

HTNetwork Are The Best!!!!!!!!!

HTNetwork servers are the best that I have used. Their staff respond back in a timely manner. They take care of business when it comes to technical support. I appreciate all the hard work you guys do. Thank you for being the best at what you do.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Fast and Friendly Customer Service

I've been using HTNetwork since September of 2024 for my VPS needs are they are a top notch. They have been able to provide me with quick and fast customer support. Their packages are easy to follow and, they even provide a video tutorial in case you're a visual learner.

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Best hosting service ever

Best hosting service ever. Great team they have! amazing and super fast replies. They make it easy to digest and implement. As a total beginner I've managed to create something out of nothing! I will use HTNetwork from here on out!

18 April 2025
Unprompted review
Rated 5 out of 5 stars

HTNetworks vMenu and QBCore RP packages…

HTNetworks vMenu and QBCore RP packages are top notch and worth every penny paid. The support team is great as well. Always on top of helping customers resolve issues in a professional, prompt, and caring manner. I would recommend and would do business with again!

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Honestly the servers are great

Honestly the servers are great! More importantly the support has been great, especially Kim who’s been assisting me with my entire server setup since I started using them.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Support and Reliable VPS/Server Hosting with HTNetwork!

I’ve been using HTNetwork for their FiveM server hosting services, and I couldn’t be more impressed with their offerings. The performance and reliability of their hosting service are top notch, providing excellent uptime and fast speeds for my FiveM Server. Their servers have proven to be stable and efficient. What truly stands out, though, is their support team. Whenever I’ve had a question or faced an issue, their support team has been quick, friendly, and knowledgeable. They consistently go above and beyond to ensure everything is running smoothly. It’s rare to find such attentive, responsive customer service, and I truly appreciate how they always make me feel like a priority. If you're looking for a VPS/server hosting provider with magnificent performance and an amazing support team, I highly recommend HTNetwork. They deliver on both fronts, ensuring a seamless experience for their customers!

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Top AAA review!

This company is by far one of the best companies for FiveM servers. Have had nothing but amazing help with setting up. Also has amazing prices for their services.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Fast Support

I host a server through HTNetwork and they have been nothing but helpful through the entire process. They are especially fast at responding to trouble tickets!

14 February 2025
Unprompted review

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