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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and dedication, often highlighting specific individuals for their exceptional support. The customer service is frequently described as top-notch, with many people appreciating the quick responses, friendly attitudes, and effective problem-solving. The overall service is considered excellent, with consumers noting the efficiency and ease of their experiences, including fast response times. However, some customers were dissatisfied with the product itself, mentioning that it did not meet their expectations or was not as advertised. These individuals reported issues with product functionality, a lack of clarity regarding "premium" content, and difficulties in obtaining detailed information or resolutions from support regarding product discrepancies.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Reviewers frequently praise the team,... See more

Customer service

People report positive experiences with customer service. Many reviewers highlight the support team's quick... See more

Service

Reviewers consistently mention positive feedback about the service. Customers praise the excellent customer... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the quick... See more

Product

Customers had ambiguous experiences with the product. Many reviewers expressed dissatisfaction, stating that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kim is hands down amazing! Even though I’m in the US with totally different time zones, she always makes everything smooth, fast, and effortless. Her communication, professionalism, and dedication are... See more

Rated 5 out of 5 stars

They don’t miss!! You want professional, to the point support or maybe a Ben and he ease of being able to care and control your own server. Then look no further because HTNetwork has what you need!!... See more

Rated 5 out of 5 stars

An Amazing company that always help with anything they can help with, their fast & very convenient. they are top notch along with staff team. !!! i would recommend them highly & im not just saying tha... See more

Rated 5 out of 5 stars

Going to start that the support team is amazing especially Kim, Helped me fix all my issues very quick its very impressive, overall the pack mods hosting everything is very great. I don't understand w... See more


Company details

  1. Gaming service Provider

Written by the company

Create your dream FiveM Server in minutes using our easy to install packages!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

155 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great staff

Great staff helped me for point A to point B of my situation very helpful and great communication

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Kim is amazing

Kim is amazing! She really went the extra mile when setting up my new server and connecting my database out of the kindness of her heart! This is the best server hosting I’ve ever bought. 🔥

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Best and fast service you will get

I had lost alot of files for my server and was unable to find them. I put in a tech ticket and within a short time they had restored everything for me and fast. Every ticket I have had to put in for help they respond quickly and help every time and don't stop until I am happy. Very friendly and kind as well. Highly recommend using this company!!!!

3 October 2025
Unprompted review
Rated 1 out of 5 stars

Worst Experiance

this company has put a sour taste in the mouth of business. they do not care for customer satisfaction. I purchased a product and it was not what I was expecting. I asked for a refund and the customer crap rep instead of knowing consumer laws and refund request on product that was not what I was wanting instead of offering a different package or even a solution, gave me a dumb video (that mind you... you should watch and read carefully before purchasing) that I already watched 1. refused to offer my refund(which is grimmy)
2. left the chat and did not offer any solution.

If you want a shady web hosting and site package company look here do not use this company ever.
*note* just purchased product at the time of this convo and still have not gotten any resolve... Need I say more bump this comphony. and find you a better service.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

They don’t miss!

They don’t miss!! You want professional, to the point support or maybe a Ben and he ease of being able to care and control your own server. Then look no further because HTNetwork has what you need!!
Been with them for months.. actually almost a year and have only been a satisfied customer.

4 September 2025
Unprompted review
Rated 1 out of 5 stars

VERY VERY POOR

VERY VERY POOR!
I WOULD NO TOUCH THIS AT ALL!
When things arent working they are not willing to give money at all! Its crazy!

8 August 2025
Unprompted review
Rated 3 out of 5 stars

I have htnframwork.

I have htnframwork.. Support is great they try to help but i have a single issue from day one(over 3 weeks now) ..I cant lockon while punching,npcs can land every punch and i can hit one or two punches at max before getting knocked out, i tried contacting them for this issue and they sent me a file today that still doesnt work.. You guys messed up some files of gta 5 to have this feature remove and now you guys dont know how to resolve it..I'll update my review when this issue gets solved thanku

23 June 2025
Unprompted review
Rated 5 out of 5 stars

First

First, I was a little worried. I did a mistake by installing the QB quarter pack into my personal computer thinking that was the way and messed up my product. Key but once I got a hold of them they took care of it

4 July 2025
Unprompted review
Rated 1 out of 5 stars

TERRIBLE

I have received nothing but poor support. They just pass it to the next person who keeps on passing it along. Terrible Terrible Terrible.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

HTNETWORK THE BEST HOSTING

I’ve been using HTNETWORK for about 5 months and I haven’t had 1 network outage on the virgina server
Any concerns or issues I have they have always been available to assist
Bought my 2nd server hosting to run 2 servers with them now they are great

22 May 2025
Unprompted review

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