Brilliant Service. Super sonic delivery. I love this company, all the latest hoverboards and hoverkarts. Even my 90 year old grandma was using this hoverkart and my daughter, she loves it. I get so ma... See more
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See what reviewers are saying
I ordered 3 hoverboard bundles for my granddaughters. When the first one arrived the seat was missing, I emailed, received a reply and the seat was sent to my address within 2 days (amazing). The chil... See more
Company replied
Poor poor communication! Ordered 2 scooters, one was great, the other looked battered and didn’t turn on! Nearly 3 weeks later and I’m trying to finalise a return so I can order another….. defini... See more
Company replied
TERRIBLE CUSTOMER SERVICE & REMOVED MY LAST REVIEW! Returned an order that had marks & scuffs on it as if it had maybe been used, you have received the order back yet u still haven't processed my... See more
Company replied
Company details
Written by the company
At Hoverboard Store, we're more than just a retailer. We're a passionate team united by our love for adventure, freedom, and innovation. Our mission is to provide high-quality hoverboards and scooters that bring joy to people's lives. Join our community and experience the thrill of hoverboarding.
Contact info
Birmingham, United Kingdom
- contact@hoverboardstore.co.uk
- hoverboardstore.co.uk
3.6
Average
94 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I don't think support team exists...
Received escooter, doesn't connect to phone via bluetooth (tried everything, went on youtube, google search etc, nothing works), scraping noise from back tyre, escooter slow as even though full battery and on sports mode, contacted support regarding warranty and general queries (didn't blast them - just wanted some info), followed up 6 times every 1-3 days still no response.
21 January 2021
Unprompted review
Reply from Hoverboard Store
Hi,
Thank you for sharing your feedback regarding the issue you experienced with your scooter We apologise for any inconvenience or frustration caused by the lack of response and communication.
Upon reviewing your case, we can confirm that our customer service team has been in contact with you and has provided guidance on addressing the issue with your faulty hoverboard. We understand how important it is to promptly address and resolve any product-related concerns, and we apologise for any delays or miscommunication that may have occurred during this process.
We appreciate your patience and understanding throughout the resolution process. Should you encounter any further issues or have any additional questions or concerns, please do not hesitate to email us at contact@hoverboardstore.co.uk. Our dedicated customer service team is ready to assist you and ensure your complete satisfaction.
Once again, we apologise for any inconvenience caused, and we thank you for bringing this matter to our attention. Your feedback is invaluable in helping us improve our products and services. We strive to provide the highest level of customer satisfaction, and we are committed to addressing and resolving any issues our customers may encounter.
Thank you for choosing Hoverboard Store and we look forward to serving you again in the future.
Best regards,
Hoverboard Store
Brought an E-Scooter arrived today just…
Brought an E-Scooter arrived today just in time for Xmas. Great service again 5*******
24 December 2020
Unprompted review
I was very worried at first as I didn’t…
I was very worried at first as I didn’t receive a confirmation email or emails between to say it was being delivered but I got it a few days later and everything was perfect thankyou so much my sons going to love it
12 December 2020
Unprompted review
Reply from Hoverboard Store
We appreciate your feedback! Ride on with Hoverboard Store!
Missing Item
I have emailed this company countless times since receiving my order. Firstly the Hoverkart seat arrived damaged - a replacement was then sent.
I informed them via email (they never answer the phone), that my order was missing the carry bag. I received a reply days later confirming the missing item had now been sent. 10 days since reply email date and still waiting for the item to arrive?!?
Emailed again, no reply. Customer service is not good. I would not recommend.
18 October 2020
Unprompted review
Reply from Hoverboard Store
Hi,
Thank you for bringing this matter to our attention. We apologise for any inconvenience or confusion caused regarding the missing carry bag in your order.
Upon further investigation, we have found that the missing carry bag was indeed sent and delivered to the shipping address associated with your order. We apologise for any confusion that may have occurred regarding the status of the item.
We take customer satisfaction seriously, and we regret that our communication and response time did not meet your expectations. We understand the frustration caused by the delays and lack of timely communication, and we apologise for any inconvenience this may have caused.
Please rest assured that we have addressed this matter internally to ensure that our communication processes are improved moving forward. We value your feedback and will use it to continually enhance our customer service experience.
If there are any further concerns or if you require any additional assistance, please do not hesitate to reach out to us directly at contact@hoverboardstore.co.uk. We are here to assist you and ensure your complete satisfaction.
Once again, we apologise for any inconvenience caused and thank you for bringing this issue to our attention. We appreciate your understanding and patience.
Best regards,
Hoverboard Store
I have an amazing experience with…
I have an amazing experience with Hoverboard store. Quick response and fast delivery I have ever experienced. Actually, I have ordered a hoverboard for my cousin who located at Northfleet Gravsend Kent. He really loved the product.
Thankyou so much. Hoverboardstore.
6 October 2020
Unprompted review
Reply from Hoverboard Store
Your positive feedback made our day! At Hoverboard Store, we're committed to delivering quality hoverboards that exceed expectations. Thanks for choosing us!
I loved my purchase, will definitely be back again!
A wide selection of gifts and great customer service too. I also recommended to a few of my colleagues at work who have children and/or younger siblings, they were very pleased with their purchases too. The quality is great and I loved how my purchase was packaged neatly and arrived on time. I’m thinking of buying again especially with Christmas coming up. Very pleased overall!
6 October 2020
Unprompted review
Reply from Hoverboard Store
Thank you for recommending Hoverboard Store! We're dedicated to providing reliable and top-notch hoverboards to our customers. Rest assured that we'll always be here to assist you with any future needs or inquiries. We appreciate your trust in our brand, and we look forward to serving you again in the future!
Reliable seller
Reliable seller, great communication and durable product. Cant wait to order again at Christmas.
4 October 2020
Unprompted review
Reply from Hoverboard Store
Your review made our day! Happy riding with Hoverboard Store!
Warm Hearted Company!
Brilliant Service. Super sonic delivery. I love this company, all the latest hoverboards and hoverkarts. Even my 90 year old grandma was using this hoverkart and my daughter, she loves it. I get so many compliments when I use the hoverkart. Hoverboard store are warm hearted people with warmed heated minds. Thank you I love you hoverboard store.
4 October 2020
Unprompted review
Reply from Hoverboard Store
Thank you so much for your positive review! We're thrilled to hear that you're satisfied with your purchase from Hoverboard Store. If you ever need any assistance or have any questions in the future, please don't hesitate to reach out. We're here to help!
This gift was for my son who just…
This gift was for my son who just turned 8, i called hoverboardstore up, who helped me assist which hoverboard was suitable, i ended up going for the chrome blue hoverboard bundle, it came the next day with dpd, great delivery service. thanks
3 October 2020
Unprompted review
Reply from Hoverboard Store
We appreciate your feedback about our prompt delivery service. Ensuring that your hoverboard arrives in a timely manner is important to us. We work closely with our shipping partners to provide reliable and efficient delivery. We're glad we could meet your expectations in this regard. Enjoy your new hoverboard!
Excellent customer service
Excellent customer service, responds very quickly. Happy with my purchase and I would order from the company again. Product came exactly how it was displayed online; very pleased.
1 October 2020
Unprompted review
Reply from Hoverboard Store
Thank you for your review! We're proud to offer a wide range of hoverboards that cater to different preferences and styles. It's fantastic to know that you found the perfect hoverboard at Hoverboard Store. We appreciate your support and look forward to serving you again in the future.
Absolutely amazing purchase!!!!!
Absolutely amazing purchase! I brought both a cart and hoverboard and it's been perfect. My daughter hasn't stopped using it. I was unaware of how to assemble to two items and the seller professionally advised me via email on how to assemble both the cart to the hoverboard. I have put my orders in for Christmas as I have been very impressed with the services I have received.
1 October 2020
Unprompted review
Reply from Hoverboard Store
We're grateful for your positive review! It's fantastic to hear that you're enjoying your hoverboard from Hoverboard Store. We take pride in offering cutting-edge technology and stylish designs that make every ride an exciting experience. Thank you for choosing us as your go-to hoverboard provider!
Absolutely amazing company
Absolutely amazing company! I ordered the hoverboard bundle as a last minute present for my brothers birthday and it arrived with next day delivery. My brother was so happy! The hoverkarts are amazing it makes me want to get one myself! Would definitely purchase from this company again! It’s always nice to support smaller, trustworthy businesses :)
1 October 2020
Unprompted review
Reply from Hoverboard Store
We appreciate your kind words about our customer service. Providing excellent support to our customers is one of our top priorities. We're glad we could assist you and ensure a smooth transaction. Enjoy your hoverboard, and feel free to contact us if you need anything else!
Do not trust this company
Do not trust this company. Website looks incredibly trustworthy and very well designed.
However upon ordering there is no email confirmation, no next day delivery, no dial on the telephone number, zero communication.....just the £200 taken from my PayPal account.
DO NOT USE
It would seem after some digging their are some other unfortunate beings in the same boat.
I have finally gained contact and have been issued a straight refund with no explanation and a half hearted apology.
30 July 2020
Unprompted review
Reply from Hoverboard Store
Hi,
We sincerely apologise for the negative experience you had with our company. We understand the frustration and inconvenience caused by the lack of communication and delayed response.
We deeply regret any confusion regarding the order confirmation and delivery process. Due to unforeseen circumstances, we experienced technical difficulties that resulted in the delay in sending email confirmations. We understand that this created uncertainty and we apologise for any inconvenience caused.
Regarding the delayed response to your inquiry, we apologise for the inconvenience you experienced. We have reviewed our customer service procedures and are implementing improvements to ensure more timely and efficient communication in the future.
We have investigated the matter internally and have found that your order was inadvertently missed for dispatch. As soon as we became aware of the situation, we promptly issued a full refund as per your request. We apologise for any confusion caused during this process.
We value your feedback and take this matter seriously. We are committed to improving our customer service and communication processes to ensure a better experience for all our customers. We appreciate your understanding and patience throughout this process.
If there is anything else we can assist you with, please do not hesitate to reach out to us at contact@hoverboardstore.co.uk. We appreciate your business and will strive to regain your trust.
Kind regards,
Hoverboard Store
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