Brilliant Service. Super sonic delivery. I love this company, all the latest hoverboards and hoverkarts. Even my 90 year old grandma was using this hoverkart and my daughter, she loves it. I get so ma... See more
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See what reviewers are saying
I ordered 3 hoverboard bundles for my granddaughters. When the first one arrived the seat was missing, I emailed, received a reply and the seat was sent to my address within 2 days (amazing). The chil... See more
Company replied
Poor poor communication! Ordered 2 scooters, one was great, the other looked battered and didn’t turn on! Nearly 3 weeks later and I’m trying to finalise a return so I can order another….. defini... See more
Company replied
TERRIBLE CUSTOMER SERVICE & REMOVED MY LAST REVIEW! Returned an order that had marks & scuffs on it as if it had maybe been used, you have received the order back yet u still haven't processed my... See more
Company replied
Company details
Written by the company
At Hoverboard Store, we're more than just a retailer. We're a passionate team united by our love for adventure, freedom, and innovation. Our mission is to provide high-quality hoverboards and scooters that bring joy to people's lives. Join our community and experience the thrill of hoverboarding.
Contact info
Birmingham, United Kingdom
- contact@hoverboardstore.co.uk
- hoverboardstore.co.uk
3.6
Average
94 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hoverkarts
Ordered 2 Hoverkarts for my Granddaughters for Christmas, both arrived within 4 days. Very quick and efficient from ordering to delivery.
Only negative would be there was no communication with regards to delivery date/time.
26 October 2024
Reply from Hoverboard Store
Hi Sandra,
Thank you so much for your feedback! We're really glad to hear that your Hoverkarts arrived quickly and that you were happy with the ordering and delivery process.
We appreciate your honesty about the lack of communication regarding delivery time — we’re always looking to improve, and your feedback helps us do just that. We'll work on providing better updates in the future.
We hope your granddaughters love their Hoverkarts! If you need any further assistance, feel free to reach out.
Best regards,
Harry
HoverboardStore
Don’t use this company
The hoverboard doesn’t work, I have emailed this company 3 times with no response. Also tried to use their online chat that doesn’t work either.
Initiated a refund with Klarna however I have to return but where to ? No paperwork or invoice
16 October 2024
Reply from Hoverboard Store
Hi Colette,
Sorry to hear about your initial experience, and thank you for reaching out. I understand the frustration, and I’m glad we were able to resolve the issue by sending you a new charger.
If you’re happy with the solution, we would really appreciate it if you could update your feedback to reflect that the problem has been solved. Your satisfaction means a lot to us, and we’re always here to help if you need anything else.
Best regards,
Harry
HoverboardStore
I have been trying to return an item…
I have been trying to return an item and have sent a few emails and had no response yet and cannot find a contact number to call them for assistance
28 August 2024
Reply from Hoverboard Store
We're sorry to hear about your experience. We apologize for the inconvenience. Please contact us through the chat system on our website, and we'll do our best to help resolve this as quickly as possible.
My experience of shopping from Hoverboard Store...
I recently bought a hoverboard from Hoverboard Store.The quality of the hoverboard is outstanding—smooth to ride, easy to control, and the battery life is fantastic! I’ve been using it every day and it’s so much fun.
Moreover,Customer service was also excellent.
Highly recommend Hoverboard store to anyone looking for a top-notch hoverboard!
23 August 2024
Unprompted review
Outstanding shop
Great Customer Service
Speedy delivery
Product works
Would 100% order again
24 August 2024
Unprompted review
ordered a x1 electric scooter for my…
ordered a x1 electric scooter for my brother, scooter arrived next day - very happy with customer service and packaging for the scooter was great.
23 August 2024
Unprompted review
Next day delivery
Next day delivery, exactly as I wanted. - Got the Gift Gadgets X2 electric scooter for my son, speedy delivery and my son is having lots of fun, recommended.
16 August 2024
Unprompted review
Avoid this company at all costs!!
Avoid this company at all costs!!
We bought a hoverboard for our son at Christmas and it stopped working after just five months. My husband contacted the company, who instructed us to send the hoverboard and cart back for assessment, but they refused to cover the shipping costs, even though the issue was within the 6-month battery warranty period. When we emailed them to express our disappointment and ask for reconsideration, we received no response. We sent three more emails, all of which were ignored. In the end, we had to pay for the repairs ourselves.
Although their hoverboards are slightly cheaper than high street stores, it’s worth spending a bit more to get a product that works. Our son was very disappointed and the company did nothing to fix their faulty product!
1 July 2024
Unprompted review
Reply from Hoverboard Store
We're sorry to hear about your experience. We sincerely apologize for the inconvenience caused. Please contact us through the chat system on our website so we can look into this and assist you further.
Rectified
Bought hoverboard and cart for my sons Xmas, doesn't charge up so had about 4 minutes on it, now the website is either taken down! Contact@hoverboardstore does not go to anything,,, yes I did add the when trying to contact you but it will not let me add a full site address on
here so I just left that last bit out so I could explain on here, I bought this for my autistic son for Xmas and he can not use it as it does not charge at all, like I keep saying the contact address just shows a error code I have tried it many times
UPDATE : OK I may have been to quick to judge, sent it back to be fixed and seems to be working well, fixed it very quickly and returned back to me , pleased with the outcome.
10 December 2023
Unprompted review
Reply from Hoverboard Store
Hi Ld, We have no record of your purchase or any communication from you regarding this issue. It's crucial to reach out to us directly for support before making such claims. Our website and customer service are fully operational. Please contact us at contact@hoverboardstore.co.uk with your order details so we can assist you properly, you did not include ".co.uk". We are committed to resolving GENUINE customer concerns and ensuring satisfaction.
Harry
Hoverboard Store
Excellent service arrived the very next…
Excellent service arrived the very next day kids loved them very impressed,
31 January 2024
Reply from Hoverboard Store
Thank you for sharing your positive experience! Your feedback has truly put a smile on my day. It's wonderful to hear that the kids loved them and that you were impressed with our service. We look forward to serving you again in the future.
Kind Regards, Harry
Hoverboard Store
Reply from Hoverboard Store
Hi!
Thank you for your wonderful review! We're thrilled to hear your daughter loves her new hoverboard and that you were pleased with the quick delivery. Your satisfaction is our top priority.
Kind regards
Harry
Hoverboard Store
So after 2 months I am leaving this…
So after 2 months I am leaving this review. I ordered 2 hoverboards in November for my twins for Xmas. Dpd made the delivery and said they left it with a neighbour who dosent exist. I have lived there 18 years and there’s no Sam next door. Also delivery pic was a pic off inside the drivers van.
I raised a dispute and heard nothing for 2 weeks I came back from holiday got in touch again and they said they will raise an investigation. Cut a long story short after a week they said dpd will except responsibility and we can replace or refund. As this was 20th December I had re bought more boards and asked for refund. I had done a balance transfer on credit card I ordered off from Barclays so asked them to send refund to my bank. They wouldn’t do this and said the bank will sort it with you. The refund came back but then 5 days later it bounced back to them. I spoke to bank and they said hoverboard have received payment back so I sent them proof in pics of my statement the bank has not received any money. They said we don’t have it get it in writing.
The bank said you need to get refund off them we do not not have that money to refund.
I went to contact them tonight and they have blocked me on wats app.
I am £400 pounds out off poket and to be honest they don’t seem to want to sort it out.
You can’t speak to anyone they send stupid long messages on wats app and it’s being 2 months I have being trying to sort this.
I honestly would order from somewhere you can speak to someone because this has being horrible trying to sort over Xmas and it don’t look like I’m going to get my money back. Even tho they got a refund from dpd.
24 November 2023
Unprompted review
Reply from Hoverboard Store
Thank you for taking the time to share your feedback regarding your experience with our service. We take customer reviews seriously as they help us maintain and improve our standards. However, after carefully reviewing your case, we find it necessary to clarify certain details to ensure a fair and accurate representation of the events.
Firstly, we understand the frustration and inconvenience caused by the delivery issue with DPD. When you reported that the hoverboards were not delivered as expected, we promptly initiated an investigation despite the delivery confirmation from DPD, which included GPS data indicating the correct delivery location.
Regarding the refund process, we processed your refund on the 16th of December, adhering to our standard policy of refunding to the original payment method. This policy is in place to protect our customers and prevent fraudulent activities. It is important to note that we cannot process refunds to alternative accounts or payment methods different from the original transaction. This is a standard practice in e-commerce to ensure financial security and integrity.
We understand that you had transferred your balance on your Barclays credit card and requested the refund to be sent to a different bank account. However, as per our policy and for security reasons, we are unable to comply with such requests. The refund was issued back to the original card used for the purchase. If there were issues with the card or the account associated with it, it would be a matter to resolve with your bank, as the funds were successfully released from our end.
We regret to hear that there were communication challenges. Our team aims to provide detailed and helpful responses to all customer inquiries. If there was any delay or misunderstanding in our communication, we apologize for any inconvenience caused.
We take accusations of blocking communications seriously. Our customer service team is available to assist and resolve issues at contact@hoverboardstore. If there was any difficulty in reaching us, we encourage you to contact us through alternative channels so we can assist you further. We have changed our live chat system therefore no longer use what's app our live chat provider.
In conclusion, we assure you that the refund was processed in accordance with our policies and the information available to us. We encourage you to liaise with your bank regarding the status of the refund, as the funds were returned to the original payment method.
We are committed to providing our customers with quality products and service. If there is anything further we can assist you with, please do not hesitate to contact us.
Sincerely,
Harry
Hoverboard Store
Reply from Hoverboard Store
Hi!
We're delighted to hear the Christmas gift for your son was a hit and that you were satisfied with the quick delivery! Thank you for choosing hoverboardstore for such a special occasion.
Kind Regards
Harry
Hoverboard Store
Great price and super fast delivery!
Delivery was incredibly quick and we got a brilliant deal over Black Friday. Can’t comment on quality of the product as it won’t be opened until Christmas Day!
24 November 2023
Reply from Hoverboard Store
Thank you for sharing your positive experience with our Black Friday deal at hoverboardstore and the quick delivery! We're thrilled to have been a part of your holiday preparations.
Kind Regards
Harry
Hoverboard Store
The hoover board is not working
The hoover board is not working as it will not self level and therefore it can not be mounted.
We have contacted the company twice to date and we have yet to receive a reply with a possible remedy.
22 October 2023
Reply from Hoverboard Store
Hello,
Thank you for taking the time to leave a review and for bringing this issue to our attention. We're sorry to hear that your hoverboard is not functioning correctly.
I would like to clarify that we have not received any emails regarding this matter. To ensure we address your concern promptly, please contact us directly at contact@hoverboardstore.co.uk with the details of the issue. Our dedicated customer service team will be more than happy to assist you with a remedy.
We are committed to providing a satisfactory resolution and look forward to hearing from you soon to resolve this matter.
Best regards,
The Hoverboard Store Team
Great mask for Halloween
Great mask for Halloween. Chuffed it was a reduced price and Happy with quick delivery
26 October 2023
Reply from Hoverboard Store
Thank you so much for your wonderful review! We're thrilled to hear that you were happy with your Halloween mask and our quick delivery service. It's great to know that our reduced price brought additional joy to your purchase. We hope the mask added the perfect touch to your Halloween celebrations. Looking forward to serving you again in the future!
Best wishes,
Hoverboard Store
Reply from Hoverboard Store
Thank you for taking the time to leave a review! We're delighted to hear that your Christmas item arrived on time and that you were pleased with the packaging. It's always our goal to ensure a great experience for our customers, especially during the festive season. We hope this item adds extra joy to your Christmas celebrations.
Happy holidays from all of us at Hoverboard Store!
Brilliant service would definitely use…
Brilliant service would definitely use again xx can't wait to see grandsons face on Xmas day thank you xx you made it so easy for me xx
3 November 2023
Reply from Hoverboard Store
Thank you so much for your kind words and for choosing us! We're absolutely delighted to hear about your positive experience with our service. Knowing that we could contribute to the joy of your grandson's Christmas day is truly heartwarming. We're here to make things easy and enjoyable for our customers, and your feedback means a lot to us. We can't wait to serve you again in the future. Wishing you and your grandson a magical Christmas!
Best wishes,
Hoverboard Store
Reply from Hoverboard Store
Thank you for your positive feedback! We're thrilled to hear that you were satisfied with the quick delivery and found our pricing favourable. We strive to provide great value and efficient service to all our customers. Looking forward to serving you again in the future!
Best Regards,
Hoverboard Store
Nothing came!
After ordering a item for Halloween i waited and waited and waited for my order to arrive. Eventually i received a refund email from PayPal returning my money spent but no explanation from this company which was unprofessional in my opinion so sadly my experience wasn't the best.
21 October 2023
Reply from Hoverboard Store
Hi Mr Dan,
Firstly, we sincerely apologise for the inconvenience and disappointment you experienced with your Halloween order. It's clear that we fell short in delivering the service you expected and deserved.
The lack of communication regarding the refund was an oversight on our part, and we understand how frustrating this must have been for you. We are taking steps to ensure better communication with our customers in such situations in the future.
Please know that your feedback is extremely valuable to us as it helps us improve our services. If there's anything we can do to rectify this situation or if you have any further concerns, please don't hesitate to reach out to us directly.
Once again, we apologise for not meeting your expectations and hope to have the opportunity to serve you better in the future.
Best Regards,
Hoverboard Store
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