Housify Reviews 

95
•
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Ordered items one damaged they sent replacement but then I decided not to keep paid for return via royal mail but have never been refunded although emailed them a couple of times, tbh couldn't be both... See more

Rated 5 out of 5 stars

Fantastic customer service that’s almost round the clock. Care, time and careful consideration of requests until my meets were met. They are not just about selling their product but provide real tailo... See more

Company replied

Rated 5 out of 5 stars

Really really good. This was our second order from Housify for a parquet sideboard and a matching chest of drawers. When I placed the order I accidentally put the wrong delivery address. This was swif... See more

Company replied

Rated 5 out of 5 stars

Figurine wall art. Purchased online from Housify for the first time. Was a little nervous about it but had regular communication on my orde and the item arrived packed well, intact, as described... See more

Company replied

Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store

About Housify

Written by the company

Discover & Shop Your Dream Home Now With Housify

At Housify we believe in the life enhancing value of quality furniture. Family run from our offices in Yorkshire, we pride ourselves on our personalised service, our meticulous care, and our great attention to detail.

Housify offers the ultimate home shopping experience. Our vision is to encourage customers to find their own style and love every corner of their home.

Today our super-inclusive design led collections are inspired by trend and tradition, sourced and hand-picked from around the world with you in mind. Available are some of the most renowned names in luxury interiors, as well as our very own brand Housify by Design.

If you have any questions about our products, or just a general enquiry feel free to contact our friendly customer services team.

What's Better Than FREE Delivery?

We don't believe in our customers having to pay extra for delivery, so if you spend £100 or more we will deliver for FREE! This will save you more to spend on your furniture.

Buy Now, Pay Later Interest Free

So you are able to get your dream home now we work with Klarna, the best interest-free credit provider.

Get In Touch?

Email us info@housify.uk

Alternatively, speak to us on LiveChat. Available 8:00-23:00.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

95 reviews

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4.3

All reviews

(95)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

dining chairs

Yesterday we received eight dining chairs. They look great - we’re really pleased with them! Service was excellent; would definitely buy from them again.

18 August 2022
Unprompted review
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Reply from Housify

Hi Sammy

Thank you for taking the time to leave us such great feedback. We're so pleased to hear you are happy with your purchase and we hope to see you again soon.

Many thanks
Housify

Rated 5 out of 5 stars

Beautiful marble side table - worth the wait!

Recently moved house so needed a lot of furniture. Not heard of Housify before, so was a bit cautious but I'm very happy I decided to place an order. Found the most perfect marble side table, which I've seen on other websites cost £300+ and didn't even seem that high quality. The one received from Housify is so lovely, very high quality and you cab tell it's real marble.
The customer service received from Amber has also been unmatched. When I originally placed an order, the item didn't pass quality control, and they've informed me straight away offering a full refund. I wanted to wait for stock to come back in as I really liked the item, and they've kept me in the loop and dispatched it straight away as soon as it came back in stock as promised. It was then delivered super fast and in one piece despite being very delicate.
Very happy, thank you so much Amber & the team x

6 August 2022
Unprompted review
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Reply from Housify

Hi Claudia

Thank you so much for taking the time to leave us such great feedback. We're delighted to hear that you're happy with your product and we hope to see you again soon.

Many thanks
Housify

Rated 5 out of 5 stars

Perfect for my new bathroom

Perfect for my new bathroom, exactly how I imagined it to look
Quick and easy ordering, payment and delivery of item

Will definitely use Housify again

2 August 2022
Unprompted review
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Reply from Housify

Hi Peter

Thank you for taking the time to leave us feedback. We're delighted to hear that you're happy with your product and we hope to see you again soon.

Many thanks
Housify

Rated 5 out of 5 stars

Delighted with the wall light which…

Delighted with the wall light which arrived well packed and intact. The original order got lost in transit but Amber ensured a replacement was ordered promptly, she kept me informed of the despatch and was delivered ahead of schedule, great customer service.

1 August 2022
Unprompted review
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Reply from Housify

Hi Ciaran,

Thank you for taking the time to leave us such great feedback. I'm pleased to see your item arrived on time to NI and you are happy with your purchase. We hope to see you again soon.

Many Thanks,
Housify

Rated 5 out of 5 stars

I added the wrong details when making…

I added the wrong details when making an order and unfortunately we had no updates or confirmation of my order. The agent on the chat was helpful and changed my details quickly

26 July 2022
Unprompted review
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Reply from Housify

Hi Gemma,

Thank you so much for the 5* review! Please let us know if there is anything that we can help with in the future.

Many Thanks,
Housify

Rated 1 out of 5 stars

Awful

Awful, dont order from here - constant delays on my item, even night before postponed deliveries, then trying to return an item - firstly you pay the postage back which is fine, then they take 20% restocking fee, and guess what - they dont even arrange the return efficiently. constant delays, constant headache. just awful!

22 July 2022
Unprompted review
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Reply from Housify

Hi Sonali,

We're so sorry to see that you've left us a 1* review.

At the time when your order was placed, you were contacted to be made aware that your item was on pre-order from the manufacturer and you were given an estimated delivery date. I can see that your delivery was delayed from Friday the 8th to Monday the 11th due to courier delays which is out of our hands and in this instance I can only apologise.

We're so disappointed to hear that you feel your customer service experience with us has been poor as we can see that all of your emails were replied to immediately with speedy responses and updates.

In regards to returns, due to us offering Free UK Mainland delivery on all orders over £100, we do charge up to a 20% re-stocking fee of some brands should a customer wish to make a return. As a small business it would not be sustainable for us to offer free delivery and returns without a fee as we would be unable to absorb these costs.

I’d like to thank you for your feedback and apologise for any disappointment caused. If you would like to discuss this matter further, please contact us at info@housify.uk

Many thanks,
Housify

Rated 5 out of 5 stars

First class service

15 July 2022
Unprompted review
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Reply from Housify

Hi Jonathan

Thank you so much for the 5* review! Please let us know if there is anything that we can help with in the future.

Many Thanks,
Housify

Rated 5 out of 5 stars

From the moment I contacted customer…

From the moment I contacted customer services to the moment we said goodbye (over numerous emails) Amber was incredibly helpful. Knowledgeable about stock etc and going above and beyond to help me.

14 July 2022
Unprompted review
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Reply from Housify

Hi Tina

Thank you so much for the 5* review! Please let us know if there is anything that we can help with in the future.

Many Thanks,
Housify

Rated 5 out of 5 stars

Good 😃

Item was exactly as described good quality and well made. It was also packaged well for transportation 😃

4 July 2022
Unprompted review
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Reply from Housify

Hi Priya

Thank you so much for the 5* review! Please let us know if there is anything that we can help with in the future.

Many Thanks,
Housify

Rated 5 out of 5 stars

All good- communication delivery

All good- communication delivery, price and product

18 June 2022
Unprompted review
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Reply from Housify

Hi Tate,

Thank you so much for the 5* review! Please let us know if there is anything that we can help with in the future.

Many thanks,
Housify

Rated 5 out of 5 stars

Figurine wall art

Figurine wall art.

Purchased online from Housify for the first time. Was a little nervous about it but had regular communication on my orde and the item arrived packed well, intact, as described. They were very apologetic when my order was running a day late.

It’s on my wall and love it.

13 June 2022
Unprompted review
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Reply from Housify

Hi Ellie,

Thank you so much for the 5* review! Please let us know if there is anything that we can help with in the future.

Many thanks,
Housify

Rated 5 out of 5 stars

My parquet sideboard is absolutely…

My parquet sideboard is absolutely stunning.*****

27 May 2022
Unprompted review
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Reply from Housify

Hi,

Thank you so much for the 5* review! Please let us know if there is anything that we can help with in the future.

Many thanks,
Housify

Rated 5 out of 5 stars

Wonderful

Wonderful. Very pleased with my item along with the services provided.

Thank you so much.

10 May 2022
Unprompted review
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Reply from Housify

Hi Liz,

Thank you so much for the 5* review! Please let us know if there is anything that we can help with in the future.

Many thanks,
Housify

Rated 5 out of 5 stars

Aruba garden furniture

I ordered the Aruba garden furniture set and I absolutely love it! It came a lot sooner than expected and was even delivered on a bank holiday. The men who delivered it were very professional. Looking forward to enjoying my new garden and new furniture!

19 April 2022
Unprompted review
Housify logo

Reply from Housify

Hi Lauren,

Thank you so much for the 5* review! Please let us know if there is anything that we can help with in the future.

Many thanks,
Housify

Rated 3 out of 5 stars

After placing my order (26 Jan) I was…

After placing my order (26 Jan) I was contacted to say the item was on back order so it would take longer than the expected couple of weeks quoted in the website, so would I like to wait or have an immediate refund. I opted to wait the quoted 3 to 5 weeks.

I heard nothing so emailed on 28 Feb to confirm they were still expecting stock, and was told it was now 8 March.

I heard nothing so emailed again on 11 March saying that I was disappointed that there was no communication and was told it would be another 7 to 10 working days.

I did then get a couple of updates - hence the 3* review, but was then told on 5 April that the item had arrived damaged so was unsellable.

I asked for a photo of the damage but was only given a description and told they had no idea when another would arrive, so I could wait again or take a refund. I opted for the refund.

17 April 2022
Unprompted review
Housify logo

Reply from Housify

Hi India,

Thank you for taking the time to leave us a review. Unfortunately damages do occur in rare occasions and we were unable to sell the unit due to the significant damage to the frame found upon quality checking before dispatch. We have taken your feedback onboard, and we would like to apologise for any disappointment caused.

If we can help with anything else, please don't hesitate to contact us.

Many thanks,
Housify

Rated 5 out of 5 stars

Highly Satisfied

I placed my first order and unfortunately one of my items was missing. I emailed and they got back to me straight away and sent the missing item the same day. A very quick and excellent response.
Lovely service will buy again.

13 April 2022
Unprompted review
Housify logo

Reply from Housify

Hi Connie,

Thank you so much for the 5* review! Please let us know if there is anything that we can help with in the future

Many thanks,
Housify

Rated 5 out of 5 stars

I’m very happy.

I ordered two lovely onyx bedside tables. The service was quick and efficient and the quality of the tables is really good. I’m very happy.

10 February 2022
Unprompted review
Housify logo

Reply from Housify

Hi Sarah,

Thank you so much for the 5* review! Please let us know if there is anything that we can help with in the future

Many thanks,
Housify

Rated 5 out of 5 stars

Lovely mirror, well packaged

Very well packaged and delivered as described. Very exited about putting it on my wall!

10 January 2022
Unprompted review
Housify logo

Reply from Housify

Hi Jennie

Thank you so much for taking time to leave us a review it is greatly appreciated.
It’s so wonderful to hear when our customers have such a good experience.

We look forward to you shopping with us in the future and if you ever need any help with anything dont hesitate to contact us

Many Thanks
Housify

Rated 5 out of 5 stars

Thanks to Instagram that I found…

Thanks to Instagram that I found Housify and their fabulous range of products. From my initial order of a chair the communication was 5***** and within 2 days I received my order. The packaging totally ensured no damage whatsoever. What a fabulous service. From a very happy customer x

23 December 2021
Unprompted review
Housify logo

Reply from Housify

Hi

Thank you so much for taking time to leave us a review it is greatly appreciated.
It’s so wonderful to hear when our customers have such a good experience.

We look forward to you shopping with us in the future and if you ever need any help with anything dont hesitate to contact us

Many Thanks
Housify

Rated 5 out of 5 stars

Breath of fresh air…

I am moving house & have ordered all new furniture from various interior companies online. Housify have been by far the best. I can not recommend them enough. Next time I shop I will check in first to see what they have as it makes life a lot less stressful using them

14 December 2021
Unprompted review
Housify logo

Reply from Housify

Hi Yeo

Thank you so much for taking time to leave us a review it is greatly appreciated.
It’s so wonderful to hear when our customers have such a good experience.

We look forward to you shopping with us in the future and if you ever need any help with anything dont hesitate to contact us

Many Thanks
Housify

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