House of Marley UK Reviews 827

Was gifted a turntable with speakers for Christmas, the lid was broken, took about 3 weeks of emailing for them to ask us to return the item so they can send a replacement unit. Returned the item, no emails, weeks went by, no follow up on return, then I came home one day and one was on our doorstep, no notification of shipping, no tracking.
Opened this one and seemed OK, however the main turntable mechanism is so wobbly and loose. Cannot listen to anything that holds a, note for too long as the sound wobbles. Visibly the deck is all over the place, I assume there is a, problem with the belt. Again emails take forever and the offered another replacement, not a refund. I don't like how this company treats it's customers and makes everything do long winded. Overall, not a great item for the price, poor service, poor communication. Avoid if you can, there are other companies that would appreciate your money.

It's a real shame as the product looks good but the customer service is non existent which is a big red flag. Details are missing on the descriptions and they are impossible to get hold of. I would not recommend them.

I'm not sure what's going on but how can every pair of champion earbuds have one that never charged. The left ear bud been on charge 36 hours last 5 mins

AVOID this company, faulty speakers and trying to get a response from them never mind an exchange or refund is impossible they just do not respond to you. PLEASE do not waste your money.
I wish I had read these reviews before ordering.

AVOID AT ALL COSTS
Terrible Customer Service.
Returned a faulty item, and despite sending proof of delivery they said it hasn't turned up and are not replying to emails.

Bought my son an all in one record player for Christmas.
Set it up as per instructions and no sound from the built in speakers. I could stream via Bluetooth and get good sound which proved there was an internal issue. I also noted a very wobbly turntable.
I emailed customer services (who are as much use as a chocolate teapot) and they sent me a list of things to try or to check, none of which were relevant to my model. Then I had to send a video of the issue and the relevant model info. Finally I got an email asking if I wanted a replacement etc. I asked for a refund and the return details.
I sent the item off, saw that it had been delivered but no confirmation. I emailed twice to ask for confirmation of delivery, in the final email I quoted their returns policy at them and within 30 minutes my refund was sorted but no apology, just a generic “order cancelled refund issued” sent from a different email address which I found in my spam.
Each email took about 4-7 days to get a response! Shocking customer service.

I was gifted a House of Marley record player for my birthday in April. Everything seemed fine at first, but by October it started playing records slowly (and no, this had nothing to do with the speed settings).

I contacted customer service and was met with an extremely frustrating process. Responses took at least three days each time, every reply came from a different person, and I had to repeatedly explain the issue. I was asked to provide video evidence, which I did, and was then told to return the record player.

Because the product was over six months old, I was required to pay out of pocket to return a clearly faulty item. House of Marley received the record player on 9th December. It is now 26th January, and I have heard absolutely nothing about a repair, replacement, or refund.

When I chase them, I only receive vague apologies for the delay. The last email I received was a generic “Merry Christmas” message, which makes it obvious they are sending out blanket responses rather than actually dealing with my case.

At this point, I’ve had no choice but to buy a new record player from another brand. I genuinely don’t believe House of Marley has any intention of resolving this issue. They are currently holding my property with no communication or resolution, which feels completely unacceptable.

Very disappointing customer service and warranty support. I would not recommend purchasing from House of Marley.

Arrived damaged. Tried to call and contact customer service but just got run around and ignored. Lucky i paid through paypal and was able to get money back. BEWARE!!!!!

Broken product arrived 4 weeks ago. Emailed 5+ times and one reply asking for information I'd already sent and then no reply again. Annoying... Still hoping they reply asap, but feeling less confident every week that we will get tour money back at all.

Took forever to get a response regarding a faulty revolution turntable. Item arrived with the low quality plastic hinge broken.

After chasing a response several times over email, they eventually came back to me and said they don’t have spare parts. The hinge is affixed with two screws and could be an easy fix, but this company couldn’t be bothered to do the bare minimum. Non-existent customer service.

The only consistency here is that the service was as bad as the product.

Update: I continued to push this only to be met with sarcastic and passive aggressive responses. When I told them I was resolving the issue with the retailer they straight up stopped responding. Laughable.

AVOID this scam company. Sent me a defective vinyl player with the turntable wobbling up and down making a scraping noise while playing a record. Customer services refuse to replace as the player is now out of stock for 3 months, no refund given and apparently as there is music coming out the player is "fine"!! Never mind the damage it will do to records. Really disappointed as this was my teen daughters Christmas gift. Shocking company and wish I had looked at the other reviews before buying, I just trusted the brand name. Now seeking a refund through my bank. Just to add, they have disabled negative reviews on their website - likely to make sure reviews like mine aren't seen

Avoid at all costs. Very similar experience to several other people on here. Returned an item, got a confirmation that my order was to be refunded 3 weeks ago and still no cash back 😡 have passed this on to my bank to recover my money and the people trading off this legends name should be shut down ASAP

Bought a Marley Get Together 2 speaker from Fop Records two years ago. Barely used it in that time, maybe charged it a total of ten times. Now, I try to charge it and it just stays on red light. What a waste of money. Utter junk. So what do I do, waste even more money buying a 15 volt dc power lead, or a usb to usb c lead and try charging it from a PC, or waste money taking it to a shop to get a new battery for it. If anything, the crap quality of the product explains why Fop always have them at half rrp.

Appalling company received a speaker system which doesn't connect tried to reach out but no response from company. Please do not waste your money

I bought this turntable for my boyfriend for Christmas which he was over the moon with. When we opened it up, we noticed it had turned up damaged with the cover snapped off the hinges. I’ve tried to contact customer services a few times now and I’ve had no response and it’s been nearly 2 weeks. I wish I’d read the reviews before purchasing as I see no sign of me getting a refund, a new turntable being sent out or even a response. Very disappointed!

Unit didn't work.
Customer service responded to my first message after several days with advice on how to 'fix' the problem, none of which worked and some of which were not relevant to the product i'd bought. I requested a return and refund and have received no response whatsoever. I now have no way to return it (no labels etc) until someone responds to my emails but no one is doing so. No phone number to call either.
Avoid this company at all costs.

Avoid this company . Wish I would of read these reviews before purchasing. Faulty Christmas present emails and videos sent showing distorted sound, speaker output distorted, request an exchange, just no reply. Very upset Son with a Christmas present which doesn't work.

Surprisingly great sound quality comes from the Rise-UP turntable's built-in speaker. It's easy to set up, and the Bluetooth feature is amazing! It was a Christmas gift for my partner, delivery was good. My partner adores it, he has had much contentment enjoying his vinyl collection again!

Great piece of kit. Looks stylish and compact. Son loved it for Christmas. Well packaged and delivered promptly.

Very poor experience. I reported that my order (placed 30/11/25) was not received and that the delivery photo clearly shows it was left at the wrong address. Despite contacting customer support over ten times, I have received nothing but the same automated response stating the item was “delivered”, with no investigation or resolution.

This was a Christmas gift for my father, and due to the complete lack of customer service, the matter remains unresolved and time has now run out. Sending a feedback survey while still failing to respond or take ownership of a misdelivery is extremely disappointing.

At this stage, I still have no item, no refund, and no meaningful response.