Audio-Technica Europe Reviews 7,833

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, rich sound, and overall performance, often noting significant improvements in their listening experience. Many people also highlight the seamless user experience, finding products easy to set up and use, and appreciate the aesthetic appeal of their purchases. The delivery service is frequently described as fast, efficient, and well-packaged, ensuring items arrive safely and promptly. However, some customers experienced issues with delivery, including lost packages, unclear tracking information, and delays. A few reviewers also reported receiving defective products, such as turntables with poor sound quality or damaged styluses, and expressed dissatisfaction with the resolution process. Additionally, some people were disappointed with the lack of bass in certain headphone models.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the high quality and durability of... See more

Delivery service

Customers generally express satisfaction with the delivery service, frequently highlighting fast shipping and... See more

Quality

People report positive experiences with quality. Many customers praise the fantastic quality and price of... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the setup process... See more

Based on these reviews

Rated 5 out of 5 stars

This is a review of my new AT VM745x ML cartridge.I have wanted to try an AT cart for a number of years and it is fitted to my Origin Live-Aurora & Onyx turntable and Pickup Arm feeding into a Proje... See more

Company replied

Rated 5 out of 5 stars

I love the headphones, quality of sound, clarity, optimisation of different Hz that kindly attack my eardrums.. I hate writing reviews for anything audio/video, you "need to hear/see it yourself". Tha... See more

Company replied

Rated 5 out of 5 stars

Item arrived quickly and without any issues. I bought an AT-VM740xML cartridge to replace my worn 2M Blue and it is great. I've been using Ortofon for the past 12 years, but their replacement stylus... See more

Company replied

Rated 5 out of 5 stars

Bought this deck to replace my ailing 45yr old deck. Straight forward swop. Initially was unsure due to the obvious difference in weight etc, however after 2weeks of playing I am very pleased with eas... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Company
  3. Electronics Manufacturer

Written by the company

Audio-Technica is devoted to the design, manufacture, marketing and distribution of problem-solving audio equipment. Initially known for state-of-the-art phonograph cartridges, Audio-Technica has built on our passion for listening and design critically acclaimed headphones, turntables, microphones, wireless systems, mixers and electronic products for home and professional use. We remain a family business and retain the belief that high-quality audio should be accessible to all. We still produce some of the world’s most popular cartridges and we will always retain our passion for analogue.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

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Rated 5 out of 5 stars

My first order with AT

My first order with AT. Smooth payment. Detailed delivery tracking. The turntable was nicely packaged and arrived on time. Thanks!

6 April 2026
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We're happy to hear that your first order went smoothly! It's great to know you were pleased with the payment process, delivery tracking, and packaging. Thanks for your positive feedback!

Rated 5 out of 5 stars

This is a review of my new AT VM745x ML…

This is a review of my new AT VM745x ML cartridge.I have wanted to try an AT cart for a number of years and it is fitted to my Origin Live-Aurora & Onyx turntable and Pickup Arm feeding into a Project DS Phono Box DS+. This is a replacement for my last two M-C carts both between £50-£100 dearer than the AT745.
Right from the start the improvement in sound was out standing, more clean treble and more insight, hearing things not heard before, Tambourine's,Cymbals,Bell's,Triangle's, Maracas and cowbells. Midrange lot more open more room to breathe, more natural sounding voices and better definition, better center image, bottom end goes deeper and cleaner and also more open. All I can say is it's an outstanding cartridge for£280
Graham

3 April 2026
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We're happy to hear that the cartridge significantly improved your listening experience. It's great to know you're hearing enhanced clarity and detail across the frequency range. Thank you for sharing your positive experience!

Rated 4 out of 5 stars

AT-LP3x in substitution of AT-LP70x

I bought an LP70x turntable mid-November 2025 and it worked good up to mid-January-2026. Then a skating issue appeared and the customer service retired my unity for inspection and restoration. Back to my home, it worked good for 15 days, then the issue was back again. Customer service wanted it back again and, in this occasion, I asked for a refund and I bought an LP3x.
Pros: customer service always took the turntable back in-warranty for free and was available to answer to a relevant number of my questions. Both the LP70x and LP3x work pretty good but I found more confident with the LP3x since I may act on the counterweight and the anti-skating force if the issue come back again.
Cons: it took a long time (more than 3 weeks) for the first service repair to have the turntable back and it took even more time (approx. 1 month) to have the refund after the second return of the turntable to the customer service.
Overall I consider the experience very very good: it's a pity I had to wait so much time in both occasions for a resolutive answer. In any case I would recommend AT but, in my opinion, customer service timings should be improved.

19 March 2026
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We appreciate your feedback and are glad our customer service addressed your concerns. We regret the LP70x issues and the time it took for repairs and the refund. We value your recommendation and will work to improve our service timings.

Rated 2 out of 5 stars

Hassle to order and receive

The ordering process was not very clear about timelines for delivery. I had to email support to move my order from "processing" to being shipped. As of right now when I've been prompted to write this review I still haven't received my order so I would like to include something about the product but I still cannot.

Edit: Even after a fairly combative response from Audio Technica, my order is still not updated on its shipping. The due date has been missed and there is no update on when it will arrive.

13 April 2026
Audio-Technica Europe logo

Reply from Audio-Technica Europe

Thank you for your feedback, and I’m sorry for any confusion caused during the ordering process.

Our delivery timescales are outlined on our website, including notes around dispatch and non-working days. Your order was dispatched within two working days; however, this did fall over the Easter weekend, which can impact processing and transit times slightly.

Once your order was shipped, tracking information was sent to you via email so you can follow its progress. I can also confirm that your order is currently due for delivery tomorrow.

We appreciate your patience and hope you’re able to enjoy your product very soon. If you have any further questions in the meantime, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Great value

Quick shipment, items well packed and quality products. Very happy with my purchases (record player and brush).

16 March 2026
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We're happy to hear you received your record player and brush quickly, well-packaged, and of high quality. We appreciate your positive feedback on your purchases!

Rated 5 out of 5 stars

High quality products & fast delivery

Easy to find anything on the website, order and pay.
High quality products.
Fast delivery.

31 March 2026
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We appreciate you sharing your experience! We're so glad you found our website easy to navigate, and that you are happy with the product quality and fast delivery.

Rated 5 out of 5 stars

Quality of the products

Efficiency, professionalism and the quality of the products purchased.

16 March 2026
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We appreciate your feedback! We are happy to know that you are satisfied with our efficiency, professionalism, and product quality.

Rated 5 out of 5 stars

Exactly as described

Arrived on time and as described. In perfect condition. Cannot believe how clear the sound is. Has truly transformed my listening experience. Would definitely recommend.

28 March 2026
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We're happy to hear the item arrived as expected and in perfect condition! Thank you for your recommendation and for sharing how much you're enjoying the clear sound.

Rated 5 out of 5 stars

CKS30TW+

One good experience some time ago (the famous M50x, StreamSet variant, though not through AT EU store directly) prompted another. Too early to tell with wireless earbuds, will take some time getting used to, some fiddling with the app. But I was not immediately disappointed.
Shipping was fast, considering the Easter was in between.
The only thing that bugs me is that the name ATH-CKS30TW+TBK sounds more like one's email password. Can't manufacturers come up with easier to remember model names? :)

1 April 2026
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We appreciate your feedback and are glad the shipping was fast. We're happy to hear that your initial experience with the wireless earbuds was positive. We acknowledge your comment regarding the model name and will consider this for future products. Thank you for your review!

Rated 5 out of 5 stars

Ordering a new part was so easy through…

Ordering a new part was so easy through the website, the price was fair compared to other stockists, the delivery charges are reasonable, the package arrived within days and the item fragile so it was very well protected with bubble wrap, excellent service all round. Thank you.

31 March 2026
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We're happy to hear that ordering the part through our website was easy, and the price and delivery charges met your expectations. We're glad the package arrived quickly and was well-protected. Thank you for your positive feedback!

Rated 1 out of 5 stars

Very Poor Support

On 26th March I attempted to purchase a set of ATH-M20X headphones but, having selected colour and product, discovered the web-page would not functtion further.
I reported this matter to Audio-Tech via their webform, describing the whole process - asking if the malfunction was due to an Out of Stock product, or a website failure - and provided a screenshot of everything.
Soon afterward I received an email from (L) a Customer Experience Representative - asking if I had confirmed selection of colour before attempting to complete the purchase.
Having already given such information - in text and image form, I replied to that effect.
I have since received no further communication from them.(9 Working days later)
If their "support(?)" is unable to understand the written word, even with pictorial support, then perhaps the "gods" were smiling upon me that day -- and directed me to a more efficient supplier.
Following response from Audio-Technica on 9th April.
If, as you say, you have no web failures reported, (a) How was it possible for a screenshot to be taken, (b) Why would I bother reporting a fault that, according to you, wasn't there, and (c) Why did your Support Agent not respond to my second/last email?

26 March 2026
Unprompted review
Audio-Technica Europe logo

Reply from Audio-Technica Europe

Thank you for your feedback, and I’m very sorry to hear about your experience.

At present, we haven’t had any reported issues with our website that would prevent checkout in this way. In some cases, this can be caused by browser-related issues, so we would recommend trying again using a different browser or device if you haven’t already.

If the issue persists, please do get back in touch with us and we’ll be more than happy to investigate this further with you.

Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Can't go wrong with Audio-Technica

Can't go wrong with Audio-Technica. I searched long for my first vinyl player, and everything kept pointing to AT. I couldn't be happier.

28 March 2026
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We're happy to hear that you're pleased with your Audio-Technica vinyl player! It's great to know our products met your expectations for your first turntable. Thanks for the positive feedback.

Rated 5 out of 5 stars

Amazing products and great client…

Amazing products and great client support. Delivery was super fast and the order was very well packed.

28 March 2026
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We appreciate you taking the time to share your experience! We're so glad to hear that you loved our products, client support, and fast, well-packed delivery.

Rated 5 out of 5 stars

Quick and easy!

I was unsure of a few things but the support responded quickly and managed to solve my questions swiftly.

11 March 2026
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We're happy to hear that our support team could quickly address your concerns and provide helpful solutions. We appreciate your positive feedback and are always here to assist!

Rated 4 out of 5 stars

They are amazing sound and a great…

They are amazing sound and a great sound stage I have had mine for years now the wings are terrible and break if the sunlight hits them the wrong way i have had to replace them several times and now keep extras on standby the pads are thin and uncomfortable after a while but its a easy fix with some after market ones

14 January 2026
Unprompted review
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We appreciate your feedback on the sound quality and sound stage. We're sorry to hear about the issues you've experienced with the wings' durability and the comfort of the pads over time. Your comments regarding these aspects are valuable to us.

Rated 1 out of 5 stars

Expensive and not accurate in…

Expensive and not accurate in describingnitems with pictures.

3 December 2025
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We’re sorry to hear about your disappointment.

We understand that you were expecting earpads, but instead received adhesive strips, and we appreciate how frustrating that must be.

We do try to make this as clear as possible in both the product title and description, and we’re sorry that this wasn’t clear in your experience. Your feedback is very valuable, and we will review how we present this item to help avoid any confusion in the future.

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