Whilst the stools that we received were a disappointment (colour looked different online and they looked very cheap for the price we paid), Jenny, the kind customer service lady who I was emailing bac... See more
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Review summary
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The item was exactly as described. Communication via web chat was very quick and helpful. Delivery was in good time. Although, the packaging was disgraceful. The box was crushed, the tape was comin... See more
Company replied
Good communication. Terrible shipping tracking. The app makes you ship and does not share your package
Company replied
Great service and postage was quick and well packaged. I wanted a large square rattan tray for our ottoman and the best value and product was at your store. It’s perfect for our spot. Sadly a lot of y... See more
4.3
Excellent
196 reviews
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Replied to 80% of negative reviews
Typically replies within 1 week
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Cheaply made furniture but good customer service
Whilst the stools that we received were a disappointment (colour looked different online and they looked very cheap for the price we paid), Jenny, the kind customer service lady who I was emailing back and forth with was extremely helpful and patient. She was always so lovely and easy to deal with. She is the only reason why I have given this company 4 stars. In terms of the furniture, I’d say it’s cheap.
12 November 2025
Trustworthy Site
It did take a bit of time to resolve my issue with some damage to a delivered product. But Jenny got me through it and i was give reasonable options to deal with the issue.
Well done Jenny.
7 December 2025
The product was exactly as advertised
The product was exactly as advertised. It arrived on time and in good condition. Very satisfied. This company is very reliable, and I would use it again.
6 November 2025
Happy Customer …
Could not be happier with my bar stools from House of Isabella. There was a delay with delivery but great communication and updates made it worth the wait. Great quality and exactly as described.
24 November 2025
Unprompted review
Every thing is perfect and delivery…
Every thing is perfect and delivery arrived on time.
Great Customer Service
24 November 2025
Unprompted review
Such a great company to deal with
Such a great company to deal with, the furniture we ordered exceeded our expectations. The quality of the product plus, speed of delivery was excellent. Would definitely use again.
11 November 2025
Unprompted review
The Staff is the Difference
The sales staff, customer service was second to none. There was a mistake in ordering, of which was of my own doing, but the staff went out of their way to assist. I am pleased to highly recommend House of Isabella.
14 November 2025
Unprompted review
The order was duplicated partly due to…
The order was duplicated partly due to automated reminder and email delay. We tried to cancel the duplication. This was an an extremely frustrating experience communication only by email no phone. We told by email eventually that the duplication could not be stopped.
Sent from Victoria but has to be returned to Western Australia??? No refund only a credit voucher. You just make it all to hard.
Abo
23 September 2025
Terrible delivery service
Terrible delivery service
Making really trouble for customer without any comensation as complanation.
22 September 2025
Reply from House of Isabella
Hi Dennis,
Thank you for sharing your feedback. We truly appreciate you taking the time to let us know about your experience.
We’re genuinely sorry for the inconvenience caused by the delivery process. Please know that your order was dispatched on time from our warehouse, and we did everything possible on our end to ensure a smooth and timely delivery. Unfortunately, once the items are with the courier, we have no control over their handling or scheduling. In this case, the courier misplaced one of the packages included in your shipment, which caused the delay.
Aside from that particular shipment, the rest of your order was delivered on time and within the expected delivery timeframe. Throughout the process, we stayed in close communication with you, following up with the courier and providing updates as soon as we received them.
We completely understand how frustrating this must have been, and we sincerely regret that this situation impacted your experience. It’s also worth noting that a discount was provided before you placed your order as a gesture of goodwill and appreciation for your support.
We always strive to go above and beyond for our customers, even when issues occur outside of our control. We truly hope you might reconsider your review, as your feedback has a great impact on our small business. We genuinely care about our customers and always do our best to assist in every way we can.
The tree of life is just a beautiful…
The tree of life is just a beautiful product, I am very happy that I have chosen your company.
Kind regards
Brigitte
11 September 2025
A Satisfactory Purchase
I had been looking for a particular product and I fortunately found what suited me on House of Isabelle web site. I was pleased with the price and happy with the product when it arrived. There were problems with the delivery and the product arrived safely with no damage.
19 August 2025
So happy with the plant hangers!
So happy with the plant hanger that I’ve bought and they arrived really quickly which was a huge relief! Would definitely recommend and purchase again from the house of Isabella
6 August 2025
Clear communication and always…
Clear communication and always responded to my questions.
17 July 2025
ordered 3 black garden pots
ordered 3 black garden pots
I received one pot damaged it was not wrapped properly.
Very disappointed
Will not order again
14 July 2025
Reply from House of Isabella
Hi Maria,
We are very sorry to hear about the damaged pot and sincerely apologise for the disappointment this has caused. Since receiving your email on July 28, we’ve been trying to reach out to assist you.
Could you please respond to this email with photos of the damaged item? Once we receive the photos, we’ll be more than happy to assist you and escalate the matter to our warehouse team so a replacement or solution can be arranged as soon as possible.
Thank you for your support.
Beautiful lamps
Beautiful lamps! Shipped and arrived so quickly. Thank you for the amazing service!
11 August 2025
Unprompted review
Fantastic
Fantastic. So far we are very happy with our purchase and will continue to look for more items in the future
31 July 2025
Unprompted review
The service made the difference
The service made the difference. Thank you to Jenny who went above and beyond - outstanding service and I would not hesitate to use HoI again.
4 August 2025
Unprompted review
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