Whilst the stools that we received were a disappointment (colour looked different online and they looked very cheap for the price we paid), Jenny, the kind customer service lady who I was emailing bac... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The item was exactly as described. Communication via web chat was very quick and helpful. Delivery was in good time. Although, the packaging was disgraceful. The box was crushed, the tape was comin... See more
Company replied
Good communication. Terrible shipping tracking. The app makes you ship and does not share your package
Company replied
Great service and postage was quick and well packaged. I wanted a large square rattan tray for our ottoman and the best value and product was at your store. It’s perfect for our spot. Sadly a lot of y... See more
4.4
Excellent
198 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible
Terrible! Ordered and paid for only to get an email that they were out of stock 2 weeks later.
8 March 2026
Reply from House of Isabella
Hi Lauren,
We’re really sorry for your experience and completely understand how frustrating this must have been.
There was an unexpected delay from our supplier in confirming stock, and unfortunately, when our inventory was checked, the item was found to be damaged and not suitable to send out. We sincerely apologise for the delay in communicating this to you.
On the other hand, your order has been fully refunded, and you should see the funds returned shortly depending on your bank’s processing time.
We truly appreciate your patience and are very sorry for the inconvenience caused. If there’s anything else we can assist you with, please don’t hesitate to reach out.
OMG I love this place
OMG I love this place! I bought a stunning lamp here not too long ago and now I have a beautiful side table for it to sit on in my lounge. It was out of stock when I went to buy it and I chatted through the live chat to check when it would be back and I was contacted the next day advising the WALKER SIDE TABLE – LARGE GOLD was available! So stoked! Highly recommend House of Isabella, I’ll definitely be back!
11 March 2026
Unprompted review
Reply from House of Isabella
Hi Farnoush,
Thank you for your review. We sincerely apologize for any inconvenience caused.
We would like to let you know that we have responded to all the emails you have sent. Regarding your return request, we also replied and provided the return instructions. However, we have not received any returned item from you yet.
Could you please let us know what issue you are referring to with the concern mentioned above? We would really appreciate more details so we can properly assist you.
As a small business, we truly value our customers and always do our best to provide prompt support and resolve any concerns as quickly as possible.
Attentive service
5 March 2026
I love the coffee table
I love the coffee table , but the one month delay to deliver was not what I expected.
9 February 2026
Delivery x time was amazing
Delivery x time was amazing. The Rubber plant looks amazing but I reserve the report on the other deliveries
6 February 2026
Have sent 4 emails with no response
Have sent 4 emails with no response !
Cannot source a globe to suit the light purchased
3 February 2026
Reply from House of Isabella
Hi Ryan,
Thank you for your review. We’re sorry to hear about your frustration.
We did respond to your enquiry on February 11, 2026 regarding the light and the globe required for it. It’s possible our reply may have gone to your spam/junk folder.
To make sure you receive the information, we have just resent the same email to you again today with the details about the globe suitable for your light.
Please check your inbox (and spam folder just in case), and if you still can’t see it, feel free to reply directly to the email and we’ll be happy to assist further.
I love everything I buy here
I love everything I buy here. Mostly I come for home deco stuff, and the occasional gift. I'm always happy with my puchase. I also love their newsletters as they are always on trend.
17 March 2025
Very happy with my purchase of an ergonomic office chair
Very happy with my purchase of an ergonomic office chair. Excellent customer service and super swift delivery.
11 April 2025
• “You were incredibly helpful—thank…
• “You were incredibly helpful—thank you for the great service!
7 January 2026
Exactly what we wanted
Exactly what we wanted. Had been wanting a poinsettia garland to replace our 30yr old one and its so beautiful. Works perfectly.
5 January 2026
Love my Charlotte Rattan kitchen stools & the price!
I found the exact kitchen stool I was looking for at House of Isabella and at a wonderful price compared to other furniture retailers. Ordering through their website was easy, they were delivered in perfect condition and so easy to put together. So very happy with my purchase.
16 December 2025
Unprompted review
I can honestly say what you see is…
I can honestly say what you see is actual representation of what you get …. Good quality furnitures and you can rest assured you get immediate assistance if anything goes wrong which one out of 4 of my bar stool did have a manufacturing defect and I took pictures and sent to them in an email detailing everything concerned and they investigated and confirm the fault and I received a replacement within a couple of weeks. Peace of mind when you get good service and prompt response. I will be ordering from them again for sure.
8 December 2025
The vase was beautifully crafted & very…
The vase was beautifully crafted & very cheap for such high quality. It arrived safely I loved it so much I got two they sit at either end of my console table with real dried daises & look amazing
7 January 2026
Unprompted review
Excellent quality and speedy postage
Will definitely shop again and have recommended to family and friends A+
4 December 2025
Great service
I received the wrong item but I want to thank customer support for their help with returning the item. I really appreciate how smoothly everything was handled.
The service was excellent, and I’m very satisfied with the support I received.
Thanks again for your assistance.
14 November 2025
My order came quickly and my purchase…
My order came quickly and my purchase was exactly as displayed on the website. Great place to shop!
11 November 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.