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Hopkinson Cycles Reviews 

542
•
TrustScore 4.5 out of 5

4.6

Bicycle Store
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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, free shipping options, and highly competitive pricing available across the wide range of cycling gear. People also genuinely appreciate the secure packaging methods and remarkably helpful customer support whenever they need assistance with ordering bike parts online. Some reviewers were not happy with receiving incorrect items, damaged products arriving in poor condition, or frustrating delivery problems near their homes. A few consumers additionally mentioned receiving merchandise that did not match website descriptions, alongside experiencing unexpected difficulties with specific items bought.

What people talk about most

Product

Customers report general satisfaction with the product offerings, highlighting great prices and items that... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Price

Clients share positive opinions on price, highlighting that the costs are very competitive and often cheaper... See more

Order

Users describe positive interactions with order, consistently praising the exceptionally fast delivery times... See more

Service

People report positive experiences with service, highlighting brilliant and hassle-free support. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ordered a chain with 116 links on standard delivery. arrived within 2 or 3 days after ordering. ordered a light set on premium delivery, arrived within a day via royal mail. contacted the... See more

Rated 5 out of 5 stars

Ordered a Shimano casette express Thursday tea time, expected it early the next week. Arrived Sunday afternoon! And no mucking about with un-necessary pre-sealed plastic packaging, just old style card... See more

Rated 5 out of 5 stars

Once again, great service from Hopkinson Cycles! I find myself using them more and more for my biking needs .. very reasonably priced and extremely quick to get things despatched. I never find I'm... See more

Rated 5 out of 5 stars

Made an order very early on Monday morning and the items were received the very next day by post at 11.50am. Absolute no brainer paying a £1 for express delivery. Buying from a reputable compa... See more

Company details

  1. Bicycle Store
  2. Bike Accessories Store

Written by the company

WHO ARE HOPKINSON CYCLES Hopkinson cycles is a family run cycling business selling bicycle parts and accessories from Horbury, Wakefield, West Yorkshire. We offer incredible discount pricing on top cycling brands. Our family has been in the cycling trade for over 3 generations and we have a massive wealth of knowledge between us to help you select the right component for your ride. FAST AND FREE SHIPPING We offer a free, fast, professional service to all our customers and aim to dispatch any order same day or next working day. We offer Free UK delivery on every item with no minimum spends, and if you spend over £50 we will upgrade your order to an express shipping service. STOCK We hold all our stock in our UK based warehouse. We only show the stock which we hold. We do not drop ship like some online vendors. If we show the stock, we have it to send to you. RANGE OF PAYMENT OPTIONS You choose your best way to pay, we offer a range of payment options and providers including ways to spread the cost or buy now pay later. RETURNS We offer a no hassle returns policy.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

542 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(542)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Always good.

A great company to deal with. Always competitive in pricing and most items include postal charge. I've used Hopkinson's Cycles for many years and have always had competent and reliable service.

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service & very helpful

Excellent service. Very helpful. Rang at 1.30pm and they picked the item (whilst I was on the phone call to them) and packed it for the 2.00pm collection - excellent.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Very satisfied and would recommend

Purchased tyres and innertubes from Hopkinson Cycles in May 2024 because the tyres purchased were significantly cheaper than price of the same tyres from Halfords and Amazon. The tyres and tubes turned up within a few days and were all perfect. The packaging was basic but didn't impact the quality of the goods, and I'd rather they continue to offer great prices than spend more on packaging! Super pleased and will be recommending to my friends!

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Bike Lock

Ordered a Kryptonite Chain lock at a good price and received the order next day. Perfect service.
I shall consider Hopkinson Cycles for future purchases.

14 May 2024
Unprompted review
Rated 5 out of 5 stars

FINALLY an online bike shop retailer…

FINALLY an online bike shop retailer that delivers on their promises. Shipping was lightning fast/next day as advertised. I always add another day on given our location but it turned up as advertised, they have got their sales and shipping sorted!

Would recommend.

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Spoke to Nick regarding

Spoke to Nick regarding. Cassette for my Haibike to enquire what would fit. Nick went out of his way to try one I was asking about ,gave prices and could not be more helpful.Free next day delivery ,100% will use again ,cannot recommend highly enough.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Great prices

Great prices on 12sp chains and dispatch promptly.
No complaints for me.

2 April 2024
Unprompted review

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