Calling at first and giving my details to the automated system was not straightforward the system could not pronounce my name correctly.I had to repeat my name 4 times. I was put through to speak with... See more
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Hoover sent me an appliance broken from the start (water intake). This was replaced after a month. They then provided a washer dryer I've had to have fixed 3 times and now need a domestic and gen... See more
The robot ai didnt book initial appointment. On both occasions I called it couldn't find my account and made new accounts. Appointment booked but no one came on 2nd occasion I had to be put through to... See more
Company replied
Your human representative was very good and extremely helpful but getting to speak to a person instead of AI was very infuriating. When AI asked for my name i got slightly agitated and said bugger. It... See more
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Company details
Written by the company
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
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United Kingdom
- hoover-home.com
3.2
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Reply from Hoover UK
Good morning, Emma Brown
Thank you for taking the time to leave a review.
We are delighted to hear that you are pleased with your vacuum cleaner and that you feel it offers great value for money. It's also great to know that you like the colour.
We appreciate your feedback and thank you for choosing Hoover.
Kind regards,
Fiona
The Hoover Candy Team.
Disastrous experience for an elderly, vulnerable customer
Recommended a fridge freezer to my elderly parents as thought it was a good brand. I now deeply regret my decision.
The fridge light went wrong on month 11 and was blinking furiously. You can't change the bulb in a Hoover fridge freezer, it's an engineer call out to change the LED strip. The first engineer said he hadn't seen that model. He moved the device and unplugged it and then left saying he couldn't fix it (a fridge light!). My parents are 89 and 83 and my father has one working arm after a recent operation. They didn't realise he left the fridge freezer unplugged and next day, their freezer contents had partially melted and spoiled. They fully stocked the freezer after my father's operation. How were my parents supposed to move the FF back into position? Dreadful, thoughtless shameless service.
2 weeks later another engineer came to fix the light. It already seems to be blinking again.
Hoover - never ever again. Unfortunately, I can't give 0 stars.
31 May 2026
Unprompted review
Reply from Hoover UK
Good morning, James
Thank you for taking the time to leave your review.
We are very sorry to read about your parents' experience and appreciate how upsetting and frustrating this situation must have been, particularly given their age and circumstances.
We are concerned to hear of the issues you have described regarding the engineer visit and the subsequent loss of freezer contents. This is certainly not the level of service we aim to provide to our customers.
We would like the opportunity to review this matter further. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch
Kind regards
Fiona
The Hoover Candy Team.
Great offer and extra kit purchased
Great offer and extra kit purchased
10 June 2026
Unprompted review
Reply from Hoover UK
Good morning, Valerie Wolecki
Thank you for taking the time to leave a review.
We are delighted to hear that you were pleased with the offer available and the additional kit purchased.
Thank you for choosing Hoover, and we hope you continue to enjoy your product.
Kind regards,
Fiona
The Hoover Candy Team.
Easy to operate and no need for leads and plugging in.
Arrived promptly and well packaged. Great cordless vacuum. Works well and particularly like the swivel head which cleans into corners. Easy to operate and no need for leads and plugging in. Would definitely recommend.
10 June 2026
Unprompted review
Reply from Hoover UK
Good morning Jacqueline
Thank you for your wonderful review!
We're delighted to hear that your vacuum arrived promptly and well packaged, and that you're enjoying its performance. It's great to know that the cordless design and swivel head are making cleaning easier, especially when reaching corners and awkward spaces.
Thank you for your recommendation and for choosing Hoover. We hope you continue to enjoy your vacuum for many years to come.
Kind regards,
Jackie
The Hoover Team
Has the Hoover 777 14kg machine 12…
Had the Hoover 777 14kg machine 12 month, its had more drum paddles than Katie Price Has had fellas, they fall off after every wash, engineers have been and said they ate rubbish. Never had a much a poor not fit for purpose washing machine ever. Do not purchase this machine unless you like popping to the local launderette every other week.
14 June 2026
Unprompted review
Reply from Hoover UK
Good morning Dave
Thank you for taking the time to leave a review.
We are very sorry to hear about your experience and appreciate how frustrating it must be to have experienced repeated issues with the drum paddles on your washing machine.
This is certainly not the level of reliability we aim to provide, and we regret the inconvenience these repairs have caused. We would like the opportunity to review your case further and ensure that all available options have been considered.
Please send your name and address details to social.media@hoovercandy.com, we will look into this matter further and be in touch.
Kind regards,
Jackie
The Hoover Team
Faulty product, misinformation
Purchased a hoover washer dryer on 18 April. Delivered on 1st may.
2 weeks later we discover that the drum is visibly bent (I guess it's our fault for not thoroughly checking it on delivery).
First engineer sent on 29th may says no fault found.
EVERYONE who has seen the video of the drum says it is bent.
Ask them to book another engineer, they send the same one who calls us before arrival says "I told you to contact the retailer" and hangs up.
Another engineer is sent, now well past the 30 days we can return it to the retailer, and the seal around the tub has come detached and it has leaked all over the floor. Engineer is willing to replace drum and spring, but not issue a code.
Phone support said we could speak to the engineers manager. After pressing the engineer regarding this engineer says that's not possible.
Engineer has flagged us as "abusive" and now hoover will not come to our address. This engineer accused me of pulling the door seal off deliberately so I was rightly annoyed. Also stated that plastic parts laying inside the machine from it hitting the side of the machine is normal.
Nobody will let us speak to management.
Hoover phone support have consistently stated that the retailer should replace it (without giving the code). Currys cannot refund or exchange per an agreement with hoover requiring a hoover engineer to inspect the machine and declare it condemned, contrary to what hoover "support" has told us repeatedly.
We feel as if we have been misinformed - deliberately or otherwise - repeatedly throughout this ordeal and we have been left with a non functional machine as a result.
29 May 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Chris,
Thank you for taking the time to share your detailed feedback.
We are very sorry to hear about the issues you have experienced with your washer dryer and understand how frustrating this situation must be, particularly given the number of engineer visits and the concerns raised throughout the process.
We take the safety and wellbeing of our engineers and service partners very seriously and would always expect interactions to remain respectful on all sides to ensure we can continue to provide the best possible support. The decision to place the account on hold will have been made following careful consideration and in line with Hoover policy.
That being said, if you would be kind enough to send your name and address details to social.media@hoovercandy.com, we will look into this matter further and be in touch.
Kind regards,
Lauryn
Hoover Candy Team
ongoing fault with new candy LPG oven…
ongoing fault with new candy lpg gas oven , it took over a month to finally get someone out to repair it and when they arrived the wrong part was supplied to them from Hoover , what a total waste of time ,
11 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Mr Tillcock,
Thank you for taking the time to share your feedback.
We are sorry to hear about the ongoing issues you have experienced with your new Candy LPG oven and understand how frustrating it must be to face delays in arranging a repair, only to find that the incorrect part had been supplied.
This is not the level of service we would expect, and we appreciate you bringing this to our attention.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Lauryn
Hoover Candy Team
Hoover H-Wash 500 absolutely not fit…
Hoover H-Wash 500 absolutely not fit for purpose. Owned one for about a year.
Replaced the plastic fins inside the washing machine drum about 8 times.
The washing dispenser draw dispense the condition before time so the washing comes out smelling of nothing.
Absolutely fed up with this washing machine so much so we are looking at replacing it!!!
11 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Steven,
Thank you for taking the time to share your feedback.
We are sorry to hear about the issues you have experienced with your Hoover H-Wash 500 and understand how frustrating it must be to experience repeated faults, particularly with the drum components and detergent dispensing.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
Very helpful people online and in…
Very helpful people online and in person. Positive experience.
11 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Mr Carabini,
Thank you for taking the time to leave your review.
We are really pleased to hear that you found our team helpful both online and in person, and that you had a positive experience with us.
Your feedback is greatly appreciated and will be shared with the team.
Kind regards,
Raeesa
Hoover Candy Team
Product great and delivery service very…
Product great and delivery service very good
2 June 2026
Unprompted review
Reply from Hoover UK
Good afternoon Alison
Thank you for your positive review!
We're delighted to hear that you're pleased with your product and that you had a very good delivery experience. It's great to know that everything met your expectations.
Kind regards
Jackie
The Hoover Team
Needed a vacuum for our caravan
Needed a vacuum for our caravan and didn’t want to spend a great deal. Couldn’t resist the deal at almost £100 off! The vacuum is ideal, fairly compact, lightweight with a good suck plus easy to empty. Love it.
3 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Tracy,
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you found a great deal and that your vacuum has proven to be the ideal choice for your caravan. It's wonderful to know that you are pleased with its compact design.
We truly appreciate your feedback and are thrilled that you are enjoying your purchase.
Kind regards,
Raeesa
Hoover Candy Team
⭐ 0 Stars
⭐ 0 Stars
I would give zero stars if possible. Hoover chose Product Care Group to handle delivery and installation, despite Product Care Group clearly having neither the knowledge nor the capability to carry out installations properly.
The delivery and installation process was disorganised, communication was poor, and it became obvious that the installation team lacked the expertise required for the job. As the customer, I was left dealing with delays, confusion, and unnecessary frustration.
Hoover should take responsibility for the companies it appoints to represent its brand. Using a contractor that appears unqualified to install the products it delivers reflects badly on Hoover and results in a very poor customer experience.
I would not recommend purchasing from Hoover if Product Care Group is involved in the delivery and installation process.
2 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Em,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience with the delivery and installation of your appliance. We understand how frustrating it must have been to encounter delays, poor communication, and concerns regarding the installation process.
We work closely with our delivery and installation partners to provide a high standard of service, so we are disappointed to learn that your experience fell short of expectations.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
Delivery was never fulfilled
Delivery was never fulfilled, no notification was sent our way about the issue. We were left without a vacuum cleaner and after a complaint they sent us a 10 quid voucher? Yeah forget about this company, give them a few years and they will be gone.
3 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Natan,
Thank you for taking the time to leave a review.
We are very sorry to hear that your delivery was not fulfilled as expected and that you did not receive communication regarding the issue. We appreciate how frustrating and disappointing this must have been, particularly when you were left without the appliance you had ordered.
We also regret that the resolution offered did not meet your expectations. Providing a positive customer experience is important to us, and we are sorry that we fell short on this occasion.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
Good product let down by difficult to follow instructions
I would have given the product 5 stars but the instructions for setting up this device were poor and unclear small photos that were extremely difficult to understand. App instructions weren't brilliant either and trying to speak to a human for advice was impossible. Got there in the end by trial and error
6 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Ruth,
Thank you for taking the time to leave a review.
We are pleased to hear that you are happy with the product overall. However, we are sorry to learn that the setup instructions and app guidance were not as clear as they should have been and that you found it difficult to obtain support when you needed it.
We appreciate your feedback and comments such as yours are invaluable in helping us identify areas where improvements can be made to both our documentation and customer support experience.
While we are glad to hear that you were ultimately able to get everything up and running, we apologise for the frustration caused along the way.
Thank you again for your feedback and for choosing Hoover.
Kind regards,
Raeesa
Hoover Candy Team
Terrible customer service
Terrible customer service. The automated answering was appalling. After 12 minutes I was connected to an operative. Went through numerous questions and was then transferred to leave a review having not resolved the problem. Then tried the website and went round in circles without being able to find one section that I could report my problem. Then tried live chat and after repeating everything told ‘oops cannot connect you to an advisor and try again later. I replied no I wanted an advisor now and eventually got the help I needed. In all it took 1.25 hours. Hoover used to be a respected name. Get your act together Hoover this is a disgrace.
10 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon B Pitter,
Thank you for taking the time to leave your review.
We are sorry to hear about your experience when trying to contact our customer service team. We understand how frustrating it must have been to spend a significant amount of time seeking assistance, particularly when encountering difficulties across multiple contact channels before receiving the support you needed.
We appreciate your feedback regarding our automated services, website navigation, and live chat experience. Customer feedback is invaluable in helping us identify areas where improvements can be made, and your comments will be shared with the relevant teams for review.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
Lovely hoover brought one then another…
Lovely hoover brought one then another for a friend maybe ordering another soon very quite and picks up well
It arrived within 2 days great service
5 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Pauline,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you are so pleased with your vacuum cleaner that you purchased a second one for a friend.
Thank you for your support and recommendation. We hope you continue to enjoy your vacuum.
Kind regards,
Raeesa
Hoover Candy Team
Products not delivered!!!
Products were due for delivery on Saturday. Phoned by courier 13 minutes before they were due to be delivered, to say they were not on lorry. No customer service until Monday for either Hoover and Courier. It’s now Wednesday and the issue is still not resolved.
Really pushing to speak direct to a human but Hoover seem to be avoiding this and insist on emails that are left and have a slow response to.
As with other negative comments, the courier is ‘The Product Care Group’.
6 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Craig,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the difficulties you have experienced with your delivery and the subsequent delays in resolving the matter. We understand how frustrating it must have been to be informed at short notice that your products were not on the delivery vehicle, particularly when you were expecting delivery that day.
We also appreciate your concerns regarding communication and the time taken to receive updates. We understand the importance of being able to speak directly with someone when issues arise and are sorry that your experience did not meet your expectations.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
Great service
Unfortunately I had to return the product I ordered as it was not exactly what I wanted although there was nothing wrong witrh it. There was no issue with the return process as I was dealt with very efficiently and pleasantly by the HaierHoover Team.
8 June 2026
Unprompted review
Reply from Hoover UK
Good Morning Mr Hughes,
Thank you for taking the time to leave your review.
While we're sorry to hear that the product wasn't quite what you were looking for, we're pleased that you found the return process straightforward and that our team was able to assist you efficiently and pleasantly throughout.
We appreciate your kind comments about the service you received and hope we'll have the opportunity to help you find the right product in the future.
Kind regards,
Raeesa
Hoover Candy Team
Really pleased with the product
Really pleased with the product. I think it's great and well worth the money.
9 June 2026
Unprompted review
Reply from Hoover UK
Good Morning Tony,
Thank you for taking the time to leave your review.
We are delighted to hear that you are really pleased with your product and feel it offers great value for money. It's always rewarding to receive such positive feedback from our customers.
We appreciate your support and we hope you enjoy your appliance.
Kind regards,
Raeesa
Hoover Candy Team
Good price
Good price and with military discount it made for a good purchase price.
26 May 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Rosie,
Thank you for your review!
We're delighted to hear that you found our pricing competitive and that our military discount helped make your purchase even better value. Supporting those who serve is important to us, and we're glad we could provide a positive shopping experience.
We truly appreciate your business and hope you enjoy your new appliance!
Kind regards,
Chelsie
Hoover | Candy
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