Frustrating to hold to talk to an actual person to find they can give no more information than online. Asked for a manager to call me to be told that I will need to call again next week! To chase par... See more
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Review summary
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You only get through to an autmated machine and the voice asks the same question over and over , and if she can,t pass you to a real person you have to go all through it again and again. The contact w... See more
Company replied
The new automated phone answering service is awful. 13 mins repeating my name and postcode to try and get it to recognise them. It then heard me swearing at my husband saying I just want to talk to... See more
Company replied
The ai is an absolute nightmare. Once finally speaking to agent it got better. Disappointed appliance came faulty
Company replied
Company details
Written by the company
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
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United Kingdom
- hoover-home.com
3.2
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Reply from Hoover UK
Good Morning Gwendoline,
Thank you for taking the time to leave your review.
We're sorry to see that you found your experience unhelpful. This is certainly not the level of service we aim to provide, and we appreciate you bringing this to our attention.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch
Kind regards,
Raeesa
Hoover Candy Team
This is the fourth call for an engineer…
This is the fourth call for an engineer since the beginning of July. First call identified we needed a new drum/bearings. Second visit they replaced the drum only to find it had a crack on testing. Third visit they replaced drum again. Fourth visit they fitted a new belt as it was not attached to the new drum. Today the machine is very noisy and shakes - first wash since new belt. I have had to request another call out
25 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Joy Montgomery
Thank you for taking the time to leave your review.
We are sorry to hear about the ongoing issues you have experienced with your washing machine and apologise for the frustration and inconvenience caused by the repeated engineer visits and continued fault.
We understand how disappointing it must be to have had multiple appointments and repairs completed, only for the appliance to continue making noise and vibrating. We appreciate the time you have spent arranging access for engineers and waiting for the repair to be completed.
We would like the opportunity to review your case further and ensure this is investigated appropriately. Please could you email your full name, address, contact details, and a copy of your review to social.media@hoovercandy.com. Once received, we will review your account and advise you further.
Kind regards,
Fiona
The Hoover Candy Team
The lady was very helpful & polite on…
The lady was very helpful & polite on the phone & friendly
25 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Julie Wright
Thank you for taking the time to leave your review.
We are delighted to hear that you found our team member helpful, polite, and friendly during your call.
Your kind feedback is greatly appreciated, and we will be sure to share your comments with the team.
Kind regards,
Fiona
The Hoover Candy Team
A satisfactory experience overall
I bought a washer/dryer from Hoover a while ago and it's worked very well so far. There was one issue during the guarnatee period but Hoover sent an engineer quickly. The engineer was polite, punctual and fixed the problem without any fuss.
What I really liked about this was that Hoover have their own engineers, rather than subcontracting to a third party insurer like D&G, who in turn subcontract to other companies and seem to be more concerned with ripping off the customer than fixing a problem.
I have not dealt with Hoover lately as I've not had further issues with the washer/dryer, so I can't comment on their use of AI for customer service, which I see others are complaining about now. I hope the service hasn't gone downhill as a result.
25 July 2025
Unprompted review
Reply from Hoover UK
Good afternoon Huma
Thank you for taking the time to leave such a detailed review.
We are delighted to hear that your washer dryer has been performing well and that, when you did experience an issue during the guarantee period, our engineer was able to attend promptly and resolve the problem.
It is great to hear your positive feedback regarding the service provided by our engineer. We will be sure to share your comments with the team, as we know how important it is for customers to receive a professional and efficient service when they need support.
We also appreciate your feedback regarding your customer service experience and the points you have raised. We are always reviewing our processes and looking for ways to improve the support we provide to our customers.
Kind regards
Jackie
The Hoover Team
Calling at first and giving my details…
Calling at first and giving my details to the automated system was not straightforward the system could not pronounce my name correctly.I had to repeat my name 4 times. I was put through to speak with a representative. This was more straightforward my appointment was booked with ease for the following week. If you have an unusual name the automated system may have a problem pronouncing it, which takes up a lot of your time. Overall, very good service.
24 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon
Thank you for taking the time to leave your review.
We are pleased to hear that, despite the initial difficulties with the automated system, your experience with our customer service team was positive and that your appointment was arranged smoothly.
We appreciate your feedback regarding the automated system and understand that it can be frustrating if information is not recognised correctly. Your comments will be shared with the relevant team as we continue to review and improve our customer journey.
Thank you again for your feedback, and we hope your appliance issue is resolved promptly.
Kind regards
Jackie
The Hoover team
Continued breakdowns and rip off
Hoover sent me an appliance broken from the start (water intake). This was replaced after a month. They then provided a washer dryer I've had to have fixed 3 times and now need a domestic and general repair insurance to keep it running as 12 months have expired for their legal responsibility despite me asking for a refund multiple times they ignored this.
Do not buy from this company their products are poor and their customer service is a disgrace.
If you need help leave a review it's the only way they'll respond and their call centre should be considered criminally useless.
24 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon Jay
Thank you for taking the time to share your feedback.
We are sorry to hear about the issues you have experienced with your appliances and understand your frustration with the delays and repairs required.
We would like to apologise for any inconvenience caused and would appreciate the opportunity to review your case further to understand what has happened and ensure any outstanding concerns are addressed.
Please contact us with your full details to social.media@hoovercandy.com so we can locate your account and look into this for you.
Kind regards,
Jackie
The Hoover team
Phoned up about new part for my tumble…
Phoned up about new part for my tumble dryer and they are sending the part. Very happy with the service.
24 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon Alan
Thank you for taking the time to leave your review.
We are delighted to hear that you were happy with the service you received and that we were able to arrange the replacement part for your tumble dryer.
Your positive feedback is greatly appreciated and will be shared with the team.
Kind regards
Jackie
The Hoover Team
Excellent service really helpful.
Excellent service really helpful.
Excellent engineer came out as stated and resolved the issue with great professionalism
Many thanks,
TW
24 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon Tim
Thank you for taking the time to leave your review.
We are delighted to hear that you received excellent service and found our team helpful. It is also great to know that our engineer arrived as arranged, resolved the issue, and provided a professional service.
Your kind comments will be shared with the engineer and the wider team, who will be pleased to know their efforts have been appreciated.
Kind regards
Jackie
The Hoover Team
Keep delaying fixing dishwasher.
Keep delaying fixing dishwasher.
Only 6 months old dishwasher
now it has been 5 weeks awaiting response
Keep giving dates and cancellations. Not happy with the service nor the product would not recommend it to anyone.
24 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon
Thank you for taking the time to leave your review.
We are sorry to hear about the delays you have experienced with your dishwasher repair and understand how frustrating it must be to have been waiting for a resolution.
We appreciate your patience while we work to complete the repair and apologise for any inconvenience caused by changes to appointments. We would like the opportunity to look into your case further and ensure this is progressed as quickly as possible.
Please contact us with your full details to social.media@hoovercandy.com so we can review the current status of your repair and provide any further assistance required.
Kind regards
Jackie
The Haier Team
Kind regards
Good washer
Tracking was good. Washing machine is ok but it's hard to see the settings as they are very small and they don't standout
24 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon April
Thank you for taking the time to leave your review.
We're pleased to hear that you were happy with the delivery tracking and that your washing machine is performing well.
We're sorry to hear that you find the programme settings difficult to read. We appreciate your feedback regarding the size and visibility of the controls, and we'll ensure your comments are passed on to our product team for consideration in future designs.
Kind regards
Jackie
The Hoover Team
Thank you again for your feedback, and we hope you continue to enjoy using your appliance.
Perfect delivery
Didn’t have to wait long and the delivery was very good
15 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Janet Holt
Thank you for taking the time to leave your review.
We are delighted to hear that you were pleased with your delivery experience and that your appliance arrived promptly.
Your kind feedback is greatly appreciated, and we hope you continue to enjoy your appliance.
Kind regards,
Fiona
The Hoover Candy Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Really happy with the service I received from Hoover. They were very helpful and patiently guided me over the phone on what to do to fix the problem. My appliance is now working again, and they also reassured me that I can call back if I have any further issues.
Very pleased with how quickly and professionally they responded. Thank you!
24 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Nonye Igbozurike
Thank you for taking the time to leave your wonderful review.
We are delighted to hear that you were so pleased with the service you received. It is great to know that our team was able to guide you through resolving the issue with your appliance and provide the reassurance you needed.
Your kind words about the professionalism and responsiveness of our team are greatly appreciated, and we will be sure to share your feedback with them.
Thank you for choosing Hoover Candy.
Kind regards,
Fiona
The Hoover Candy Team
The product was ordered and delivered…
The product was ordered and delivered by DPD within 24hours which was amazing service.
17 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, S W
Thank you for taking the time to leave your review.
We are delighted to hear that you were pleased with both the ordering process and the speedy delivery. It is great to know that your order arrived within 24 hours and that you had such a positive experience.
Thank you for choosing Hoover Candy.
Kind regards,
Fiona
The Hoover Candy Team
Being answered by an Ai bot which takes…
Being answered by an Ai bot which takes over 10 mins, then talking to a human and repeating everything and then being transferred to the wrong department. Not happy
24 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Elspeth
Thank you for taking the time to leave your review.
We are sorry to hear about your experience when contacting our Customer Service Team. We understand how frustrating it can be to spend additional time explaining your issue and being transferred to the incorrect department.
We appreciate your feedback regarding the automated service and the customer journey, and we will ensure your comments are shared with the relevant teams for review.
If you would like us to look into your experience further, please email your full name, contact details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate and advise you further.
Kind regards,
Fiona
The Hoover Candy Team
Easy ordering
Easy ordering, smooth delivery. Only improved if I could have changed delivery day online rather than calling.
12 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Christina Jack
Thank you for taking the time to leave your review.
We are pleased to hear that you found the ordering process easy and that your delivery went smoothly.
We appreciate your feedback regarding the option to change delivery dates online and will share your comments with the relevant teams as we continue to improve our customer experience.
Thank you for choosing Hoover Candy.
Kind regards,
Fiona
The Hoover Candy Team
Vicki was great
Vicki was great . Got to the bottom of the problem straight away.
24 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Jessica Scully
Thank you for taking the time to leave your review.
We are delighted to hear that Vicki was able to assist you and resolve the issue quickly. We will make sure your kind feedback is shared with her and the wider team.
Thank you for choosing Hoover Candy.
Kind regards,
Fiona
The Hoover Candy Team
Super guy very helpful from start to…
Super guy very helpful from start to finish
Thankyou
24 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon Mick
Thank you for taking the time to share your positive interaction with us today.
If you would like to contact us directly on social.media@haier-europe.com
We would be more than happy to share your lovely feedback to the person you have spoken to.
Kind regards,
The Hoover Team.
More than three months of trying to get…
More than three months of trying to get a part for my fridge that should have been supplied when new. Been calling most weeks sometimes multiple calls. Multiple wrong parts sent. Phone service people don’t or won’t look at emails that they’ve asked me to send. Can’t or won’t allow me to talk to a supervisor. Phone people are generally pleasant and willing but don’t listen too well and jump to wrong solutions that have already failed. Would love the opportunity to tell more.
23 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Nigel Grainge
Thank you for taking the time to leave your review.
We are very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience caused by the delays in resolving your issue. We appreciate how disappointing it must be to have spent so much time trying to obtain the correct part, particularly after receiving incorrect parts and feeling that your previous correspondence has not been fully considered.
We would like the opportunity to investigate this matter further. Please could you email your full name, address, contact details, and a copy of your review to social.media@hoovercandy.com. Once we have received your information, we will review your case and advise you further.
Kind regards,
Fiona
The Hoover Candy Team
Faulty product and even worse customer service
My oven developed a fault within the first few months and I arranged for repair under warranty. However, after 4 separate engineer visits the oven has still not been repaired and a replacement attempt also failed as the oven door doesn’t open anymore. Customer service is very difficult to get hold of and having to speak to AI is a nightmare. I thought Hoover was a good brand but my experience of the product and service has been dreadful.
22 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Navin
Thank you for taking the time to leave your review.
We are very sorry to hear about your experience and apologise for the frustration and inconvenience you have encountered with both your oven and the service you have received. We appreciate how disappointing it must be to have had multiple engineer visits without a successful resolution.
We are also sorry to hear of your experience when contacting our Customer Service Team and appreciate your feedback regarding the AI service. Your comments will be shared with the relevant teams for review.
We would like the opportunity to investigate your case further. Please could you email your full name, address, contact details, and a copy of your review to social.media@hoovercandy.com. Once we have received your information, we will review your case and advise you further.
Kind regards,
Fiona
The Hoover Candy Team
Utterly Abysmal Experience.
Utterly Abysmal Experience.
Had A One Year Warranty (Parts and Labour) Only To Be Informed After Wasting Twenty Minutes With A Pathetic AI Assistant That Hoover Don’t Do Repairs.
Will Avoid This Company In Future.
23 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Jason Smith
Thank you for taking the time to leave your review.
We are sorry to hear about your experience and apologise for the frustration caused when trying to arrange support for your appliance. We understand how disappointing it can be when you are unable to quickly access the assistance you require.
We would like the opportunity to review your experience further and clarify the support available under your warranty. Please could you email your full name, address, contact details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate and advise you further.
Kind regards,
Fiona
The Hoover Candy Team
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