Frustrating to hold to talk to an actual person to find they can give no more information than online. Asked for a manager to call me to be told that I will need to call again next week! To chase par... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You only get through to an autmated machine and the voice asks the same question over and over , and if she can,t pass you to a real person you have to go all through it again and again. The contact w... See more
Company replied
The new automated phone answering service is awful. 13 mins repeating my name and postcode to try and get it to recognise them. It then heard me swearing at my husband saying I just want to talk to... See more
Company replied
The ai is an absolute nightmare. Once finally speaking to agent it got better. Disappointed appliance came faulty
Company replied
Company details
Written by the company
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
Contact info
United Kingdom
- hoover-home.com
3.2
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Ridiculous AI Phone Call
Trying to get through on the phone to speak to a human being to report a fault with my purchase is ridiculous! The AI endless questions is the most frustrating phone call I have ever had! So much so, I will not be buying anything from Hoover in the future, just so I don't ever have to experience that again! When I did FINALLY get to speak to a real person, she was very helpful. Apart from that, never again!
27 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Joanne Mackenzie,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologise for the frustration you encountered when trying to report a fault. We understand how disappointing it must have been to experience difficulties reaching a member of our team, and we're sorry that this affected your overall experience.
We're pleased to hear that, once you were connected, our colleague was able to assist you and provided helpful service.
We would appreciate the opportunity to investigate your concerns further. Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review, and our team will be more than happy to look into this for you.
Thank you again for bringing this to our attention.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Dumped huge drum out the back on…
Dumped huge drum out the back on council property, unprofessional
24 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Knighthood Music,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologise for the concern this has caused. This is not the standard of service we expect from our teams, and we take comments such as yours very seriously.
We would appreciate the opportunity to investigate this matter further. Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review. Our team will be more than happy to look into this for you.
Thank you for bringing this to our attention, and we hope to have the opportunity to resolve your concerns.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Great description of the vacuum cleaner…
Great description of the vacuum cleaner and the instructions how to fit together all the parts
Very simple to use and delivery was prompt
17 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Carole,
Thank you for your wonderful review!
We're delighted to hear that you found the product description helpful and that the assembly instructions made it easy to put your new vacuum cleaner together. It's also great to know that your order was delivered promptly.
Thank you for taking the time to share your experience. We truly appreciate your support and hope you continue to enjoy your new vacuum cleaner!
Kind Regards,
Chelsie
Haier | Hoover | Candy
Telephone conversation today
Spoke to a pleasant and very professional member of staff who assisted to resolve the issue with my washing machine. He provided very informative information and redirected me on the next line of action regarding the issue with my washing machine.
27 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Miss Gertrude Y Mlauzi,
Thank you for your wonderful review!
We're delighted to hear that you had such a positive experience with our customer service team. It's great to know that our colleague was professional, informative, and able to assist you by explaining the next steps for resolving the issue with your washing machine.
Thank you for taking the time to share your experience. We truly appreciate your kind words and your support, and we hope your washing machine issue is resolved as quickly as possible.
Kind Regards,
Chelsie
Haier | Hoover | Candy
I would much prefer to speak to a human!
27 July 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Anne,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. If you still require assistance, please could you email your name, address, reason for contacting us and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards,
Alina
Haier Hoover Candy Team
Easy to understand and report,and good…
Easy to understand and report,and good customer service care.
27 July 2026
Unprompted review
Reply from Hoover UK
Thank you for your wonderful 5-star review! We're delighted to hear that you found the process easy to understand and that you were happy with the customer service you received. We really appreciate your feedback.
Kind Regards
Hoover Team
Reply from Hoover UK
Good Morning Paul,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our team pleasant and helpful. Providing friendly, professional support is something we take great pride in, so it's wonderful to know we met your expectations.
Your kind feedback is greatly appreciated, and we'll be sure to share your comments with the team.
Thank you for choosing Hoover, and we look forward to assisting you again should you ever need us.
Kind regards,
Raeesa
Hoover Team
Super fast delivery
Super fast delivery, easy to assemble… great vacuum …. Very quiet, great suction, very easy to empty.
And at last a corded vacuum with a good length of cable, and washable filters too
Recommend
2 July 2026
Unprompted review
Reply from Hoover UK
Good Morning Phil,
Thank you for taking the time to leave us such a wonderful 5-star review.
We're thrilled to hear that you're so pleased with your new vacuum. Your recommendation means a great deal to us, and we're delighted that your experience has been such a positive one.
Thank you for choosing Hoover. We hope you continue to enjoy your new vacuum.
Kind regards,
Raeesa
Hoover Team
Hoover washing machine
Kept me informed when it was going to arrive etc,driver was lovely and very helpful ,upto now product is working really well and I am very happy with it.All in all I’m very happy😀👍
17 July 2026
Unprompted review
Reply from Hoover UK
Good Morning Bern,
Thank you for taking the time to leave us a review.
We're delighted to hear that you had such a positive experience from start to finish. It's great to know that you were kept well informed about your delivery, that our driver was friendly and helpful, and that you're so pleased with your new Hoover washing machine.
We're also pleased to hear that your appliance is performing well and that you're happy with your purchase.
Thank you for choosing Hoover and for sharing your experience. We hope you continue to enjoy your new washing machine.
Kind regards,
Raeesa
Hoover Team
This upholstery machine is a good buy…
This upholstery machine is a good buy and easy to use whilst being light to have me vacuum my mattress and sofa. Although I had shampooed my sofa, there was dust etc in the vacuum when I followed the shampoo with a vacuum.It is also small enough to store and the price was reasonable.
25 July 2026
Unprompted review
Reply from Hoover UK
Good Morning Hazel Dickson,
Thank you for your fantastic review!
I'm glad you find the upholstery vacuum cleaner a good buy and are impressed with it being lightweight, easy to use and simple to store.
It's great to know that it performed so well on your mattress and sofa, and that you were impressed by how much dust it removed, even after shampooing.
Thank you for taking the time to share your experience. We truly appreciate your support and hope you continue to enjoy your new upholstery cleaner!
Kind Regards,
Chelsie
Haier | Hoover | Candy
Vacuum cleaner working well
Vacuum cleaner working well. Arrived within 36 hours of ordering
20 July 2026
Unprompted review
Reply from Hoover UK
Good Morning Jonathan Coe,
Thank you for your 5 star review!
We are happy to hear your vacuum cleaner is working well and arrived quickly!
Thank you for taking the time to leave a great review, and we hope you continue to enjoy your new vacuum cleaner!
Kind Regards,
Chelsie
Haier | Hoover | Candy
Useless
Purchased a tumble dryer Oct 2025 which has developed a fault (big shock). Rang Hoover and spoke for about 20 mins to a bot, who told me that the item was out of warranty, despite it being less than 12 month old and was unable to put me through to someone human.
Tried to phone AO.com, where it was purchased from, but was kept on hold for too long, so have sent an email, we shall see how they fare and will update later.
25 July 2026
Unprompted review
Reply from Hoover UK
Good Morning Vince Kershaw,
Thank you for taking the time to share your feedback.
We're very sorry to hear about the issues you've experienced with your tumble dryer and the frustration caused when trying to contact us. We understand how disappointing it must be to encounter a fault on an appliance that is less than 12 months old, and we're sorry that your experience did not meet your expectations.
We would appreciate the opportunity to investigate this matter further. Please email us at social.media@hoovercandy.com with your full name, full address including postcode, and a copy of your review, and our team will be more than happy to look into this for you.
Thank you for bringing this to our attention, and we hope to have the opportunity to assist you further.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Calling the repair service is…
Calling the repair service is incredibly time-consuming! First, you have to talk to an AI operator, and only after 10 to 15 minutes do you get through to a real person to arrange the repair.On the bright side, the engineer was highly skilled and very helpful; he fixed my washing machine in just 15 minutes. However, he didn't give me the invoice, and I forgot to ask for it.The next day, I called them again to request the invoice. It took another 20 minutes of dealing with the AI operator and a customer service representative. She then transferred me to a colleague, who promised they would email the invoice to me. Yet, here I am, still waiting!
20 July 2026
Unprompted review
Reply from Hoover UK
Good Morning Saghi,
Thank you for taking the time to share your thoughts. We are happy to know the engineer was highly skilled and resolved the issue in a timely manner.
We’re very sorry to hear the issues you have raised with your invoice.
We completely understand how frustrating this must be and appreciate the inconvenience caused. Please contact our dedicated support team at social.media@hoovercandy.com so they can assist you further and arrange a resolution as quickly as possible.
Kind Regards,
Alina
Haier Hoover Candy Team
Reply from Hoover UK
Good Morning Gwendoline,
Thank you for taking the time to leave your review.
We're sorry to see that you found your experience unhelpful. This is certainly not the level of service we aim to provide, and we appreciate you bringing this to our attention.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch
Kind regards,
Raeesa
Hoover Candy Team
This is the fourth call for an engineer…
This is the fourth call for an engineer since the beginning of July. First call identified we needed a new drum/bearings. Second visit they replaced the drum only to find it had a crack on testing. Third visit they replaced drum again. Fourth visit they fitted a new belt as it was not attached to the new drum. Today the machine is very noisy and shakes - first wash since new belt. I have had to request another call out
25 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Joy Montgomery
Thank you for taking the time to leave your review.
We are sorry to hear about the ongoing issues you have experienced with your washing machine and apologise for the frustration and inconvenience caused by the repeated engineer visits and continued fault.
We understand how disappointing it must be to have had multiple appointments and repairs completed, only for the appliance to continue making noise and vibrating. We appreciate the time you have spent arranging access for engineers and waiting for the repair to be completed.
We would like the opportunity to review your case further and ensure this is investigated appropriately. Please could you email your full name, address, contact details, and a copy of your review to social.media@hoovercandy.com. Once received, we will review your account and advise you further.
Kind regards,
Fiona
The Hoover Candy Team
The lady was very helpful & polite on…
The lady was very helpful & polite on the phone & friendly
25 July 2026
Unprompted review
Reply from Hoover UK
Good morning, Julie Wright
Thank you for taking the time to leave your review.
We are delighted to hear that you found our team member helpful, polite, and friendly during your call.
Your kind feedback is greatly appreciated, and we will be sure to share your comments with the team.
Kind regards,
Fiona
The Hoover Candy Team
A satisfactory experience overall
I bought a washer/dryer from Hoover a while ago and it's worked very well so far. There was one issue during the guarnatee period but Hoover sent an engineer quickly. The engineer was polite, punctual and fixed the problem without any fuss.
What I really liked about this was that Hoover have their own engineers, rather than subcontracting to a third party insurer like D&G, who in turn subcontract to other companies and seem to be more concerned with ripping off the customer than fixing a problem.
I have not dealt with Hoover lately as I've not had further issues with the washer/dryer, so I can't comment on their use of AI for customer service, which I see others are complaining about now. I hope the service hasn't gone downhill as a result.
25 July 2025
Unprompted review
Reply from Hoover UK
Good afternoon Huma
Thank you for taking the time to leave such a detailed review.
We are delighted to hear that your washer dryer has been performing well and that, when you did experience an issue during the guarantee period, our engineer was able to attend promptly and resolve the problem.
It is great to hear your positive feedback regarding the service provided by our engineer. We will be sure to share your comments with the team, as we know how important it is for customers to receive a professional and efficient service when they need support.
We also appreciate your feedback regarding your customer service experience and the points you have raised. We are always reviewing our processes and looking for ways to improve the support we provide to our customers.
Kind regards
Jackie
The Hoover Team
Calling at first and giving my details…
Calling at first and giving my details to the automated system was not straightforward the system could not pronounce my name correctly.I had to repeat my name 4 times. I was put through to speak with a representative. This was more straightforward my appointment was booked with ease for the following week. If you have an unusual name the automated system may have a problem pronouncing it, which takes up a lot of your time. Overall, very good service.
24 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon
Thank you for taking the time to leave your review.
We are pleased to hear that, despite the initial difficulties with the automated system, your experience with our customer service team was positive and that your appointment was arranged smoothly.
We appreciate your feedback regarding the automated system and understand that it can be frustrating if information is not recognised correctly. Your comments will be shared with the relevant team as we continue to review and improve our customer journey.
Thank you again for your feedback, and we hope your appliance issue is resolved promptly.
Kind regards
Jackie
The Hoover team
Continued breakdowns and rip off
Hoover sent me an appliance broken from the start (water intake). This was replaced after a month. They then provided a washer dryer I've had to have fixed 3 times and now need a domestic and general repair insurance to keep it running as 12 months have expired for their legal responsibility despite me asking for a refund multiple times they ignored this.
Do not buy from this company their products are poor and their customer service is a disgrace.
If you need help leave a review it's the only way they'll respond and their call centre should be considered criminally useless.
24 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon Jay
Thank you for taking the time to share your feedback.
We are sorry to hear about the issues you have experienced with your appliances and understand your frustration with the delays and repairs required.
We would like to apologise for any inconvenience caused and would appreciate the opportunity to review your case further to understand what has happened and ensure any outstanding concerns are addressed.
Please contact us with your full details to social.media@hoovercandy.com so we can locate your account and look into this for you.
Kind regards,
Jackie
The Hoover team
Phoned up about new part for my tumble…
Phoned up about new part for my tumble dryer and they are sending the part. Very happy with the service.
24 July 2026
Unprompted review
Reply from Hoover UK
Good afternoon Alan
Thank you for taking the time to leave your review.
We are delighted to hear that you were happy with the service you received and that we were able to arrange the replacement part for your tumble dryer.
Your positive feedback is greatly appreciated and will be shared with the team.
Kind regards
Jackie
The Hoover Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.