Calling at first and giving my details to the automated system was not straightforward the system could not pronounce my name correctly.I had to repeat my name 4 times. I was put through to speak with... See more
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Hoover sent me an appliance broken from the start (water intake). This was replaced after a month. They then provided a washer dryer I've had to have fixed 3 times and now need a domestic and gen... See more
The robot ai didnt book initial appointment. On both occasions I called it couldn't find my account and made new accounts. Appointment booked but no one came on 2nd occasion I had to be put through to... See more
Company replied
Your human representative was very good and extremely helpful but getting to speak to a person instead of AI was very infuriating. When AI asked for my name i got slightly agitated and said bugger. It... See more
Company replied
Company details
Written by the company
Creators of the world's first vacuum cleaner over 100 years ago, Hoover has always been driven by the desire to innovate, discover and develop new and improved ways to enhance your home life and help you take care of your family's needs. Today's impressive range of appliances for cleaning, cooking, cooling and laundry are designed to be easy to use and make life easier at home.
Contact info
United Kingdom
- hoover-home.com
3.2
Average
25K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Excellent range of vacuum cleaners at…
Excellent range of vacuum cleaners at very competitive prices. Tools and instruction leaflet included. Speedy delivery. Good sturdy packaging. So far, picks up much better on our very deep pile carpets than my previous machine (which was considerably more expensive. Tools store usefully on the cleaner so can be moved around the rooms without several trips.
18 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Mr & Mrs Goldthorpe,
Thank you for your fantastic review!
We're delighted to hear that you're pleased with your new vacuum cleaner and that it has performed so well on your deep pile carpets.
We're also pleased that the tool storage has made cleaning around your home even more convenient. Thank you for taking the time to share your experience. We truly appreciate your support and hope you continue to enjoy your new vacuum cleaner.
Kind Regards,
Chelsie
Haier | Hoover | Candy
These new products from Hoover are a…
These new products from Hoover are a game changer! really well built and lots of features.
23 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon C Gladden,
Thank you for your fantastic review!
We're delighted to hear that you're enjoying your new Hoover product and that you're impressed with both the build quality and the features.
We truly appreciate your support and hope you continue to enjoy your Hoover appliance for many years to come!
Kind Regards,
Chelsie
Haier | Hoover | Candy
everything is just wrong appointments…
everything is just wrong appointments attitude won’t be getting one of there machines again very disappointed
23 June 2026
Unprompted review
Reply from Hoover UK
Good Afternoon Louise Cole,
Thank you for taking the time to leave a review.
We are very sorry to hear about your experience and disappointed to learn that we have not met your expectations. We understand how frustrating issues with appointments and customer service can be, and we sincerely apologise for the inconvenience and upset this has caused.
We would like the opportunity to investigate your concerns further and see how we can help. Please email us at social.media@hoovercandy.com with your full name, address, and a copy of your review, and our team will be more than happy to look into this matter for you.
We appreciate your feedback and hope to have the chance to resolve your concerns.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Can't get a re-arranged appointment. Engineer did not bring the replacement part.
The light failed in my fridge, this is an LED board and not just a simple light bulb. Difficult enough to get an appointment, but when the engineer came, he didn't even have the replacement part. "Problem with the system" or something. Still waiting for a new appointment 13 days later. Tried the service team number but the voice system was a total failure, it couldn't convert my speech into the correct name/address/postcode. The live chat and WhatsApp don't seem to work either. I have worked alongside customer service as a Quality Professional and this is awful. I don't think I will be buying their brands again.
22 June 2026
Unprompted review
Reply from Hoover UK
Good morning Clayton
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and appreciate how frustrating this situation must have been. We understand your disappointment, particularly after waiting for an engineer appointment only to find that the required part was not available.
We would like the opportunity to look into your concerns further and understand what happened. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Jackie
The Hoover Team
Kind regards
My upright HL5 cleaner.
My upright HL5 cleaner was delivered the very next day, I was pleasantly surprised. The assembly instructions were easy to understand and when everything was together the machine works really well. Its true what the instructions and some users say, its quite hard to push the machine on deep pile carpets when you have the brush rotating and the suction setting on 'Maximum' but sliding the control back a touch makes things very much easier and the carpet still gets cleaned well. The only thing I had bother with was tying to register for the 5 year guarantee, I used a phone number given but it sent me to an outside warranty company that tried to sell me their cover, not likely! I ended up with the correct one and used Hoover 'Chat robot', it was all done in a few mins, brilliant idea!
14 June 2026
Unprompted review
Reply from Hoover UK
Good morning Mr Jeffrey
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that your HL5 upright vacuum was delivered so quickly and that you found the assembly process straightforward. It's great to know that you're pleased with the cleaning performance and that adjusting the suction settings helped make cleaning your deep pile carpets more comfortable while still achieving excellent results.
We also appreciate your feedback regarding the guarantee registration process. We're sorry to hear you initially experienced some confusion, but we're pleased that you were able to complete the registration successfully using our online chat service and found it quick and easy to use.
Thank you again for your valuable feedback and for choosing Hoover.
Kind regards
Jackie
The Hoover Team
Best Price and incredibly fast…
Best Price and incredibly fast delivery... brilliant service.
14 June 2026
Unprompted review
Reply from Hoover UK
Good morning
Thank you for your wonderful feedback. We're delighted to hear that you were pleased with both our pricing and the speed of delivery. Your kind comments are greatly appreciated, and we're thrilled that you had such a positive experience with our service.
Kind regards
Jackie
The Hoover team
Quality value choice and easy to…
Quality value choice and easy to navigate website with comparable prices to other retailers. Good 10% discount appreciated for new customers excellent idea.
11 June 2026
Unprompted review
Reply from Hoover UK
Good morning David
Thank you for your fantastic review.
We're delighted to hear that you found our website easy to navigate and enjoyed the quality, value, and range of products available. It's also great to know that our prices compared well with other retailers and that you were able to take advantage of our 10% new customer discount.
We really appreciate your feedback and are pleased that the offer helped make your shopping experience even better.
Kind regards
Jackie
The Hoover Team
Great deal, and really good cordless vac
Great deal, great cordless hoover at a great price, and Hoover takes Blue Light also. Delivery very quick - but - the on line 5 year warranty registration doesn't work, details are all correct but then the website says there's a problem and can't proceed but won't say why. Hopefully I'll not need it, but Hoover need to get this fixed. Otherwise would be a 5*
16 June 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Steve
Thank you for taking the time to leave your review.
We're delighted to hear that you're pleased with your new cordless vacuum and that you were able to take advantage of our Blue Light discount. It's also great to know that your order arrived quickly and that you're happy with the value for money.
We're sorry to hear that you experienced difficulties registering your 5-year warranty online. We appreciate you bringing this to our attention, and your feedback regarding the registration process has been noted. We understand how frustrating this can be and will ensure your comments are passed on to the relevant team for review.
Thank you again for your feedback and for choosing Hoover.
Kind regards,
Fiona
The Hoover Candy Team.
Where do I start?
Where do I start? I ordered a vacuum, I expected it to take 5 days max to be delivered,as specified on their website. I have been waiting since 13th June and my order hasn't been processed yet, I need a vacuum now. I tried to email them to cancel my order, they said it would take two working days to reply. I tried to ring them, what a joke. I went through a series of ridiculous questions with an AI representative, who wanted me to spell my name out phonetically. after a number of unsuccessful minutes,I was really losing my patience, eventually the AI rep said she would put me through to a human and guess what the phone went dead. I then decided to look at reviews from other people and they have had similar experiences. In the past Hoover had a good name but apparently the quality isn't as good etc and the products are shipped from China. I am determined to cancel this order, I am not impressed with their Customer Service Approach, it's is a joke!
19 June 2026
Unprompted review
Reply from Hoover UK
Good afternoon, CAROLE HOWES
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and appreciate how frustrating it must be to have waited longer than expected for your order, particularly when you were relying on receiving your vacuum promptly.
We also apologise for the difficulties you encountered when trying to contact us regarding your order and cancellation request. This is not the level of service we aim to provide, and we understand how disappointing this has been. I would kindly ask that you contact their team directly at support.ecommerce@haier-europe.com for further assistance.
Kind regards
Fiona
The Hoover Candy Team.
Easy to order
Easy to order. Good info on the website. Prompt delivery and I’m very happy with my purchase and the price I paid.
1 June 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Sally-Ann Hassett
Thank you for taking the time to leave your review.
We’re delighted to hear that you found the ordering process easy, the information on our website helpful, and that your appliance was delivered promptly.
It’s great to know that you are happy with both your purchase and the value for money it provided.
Thank you for choosing Hoover and for sharing your experience.
Kind regards,
Fiona
The Hoover Candy Team.
Excellent offer for being a loyal…
Excellent offer for being a loyal customer and prompt free delivery of the item ordered too. Thank you.
12 June 2026
Unprompted review
Reply from Hoover UK
Good morning, Helen McDonald
Thank you very much for taking the time to leave your review.
We’re delighted to hear that you were happy with the offer and that your order was delivered promptly and free of charge. It’s always great to know when our loyal customers have a positive experience.
We really appreciate your continued support and look forward to serving you again in the future.
Kind regards,
Fiona
The Hoover Candy Team.
Superb quality and easy to use
Superb quality and easy to use. Hover knows how to make the best
17 June 2026
Unprompted review
Reply from Hoover UK
Good morning, Francis
Thank you so much for your kind review.
We’re really pleased to hear that you are happy with the quality and ease of use of your Hoover appliance. It’s great to know it has met your expectations and is working well for you.
We truly appreciate your feedback and support.
Kind regards,
Fiona
The Hoover Candy Team.
Great product
Great product, easy ordering process. Speedy delivery with driver putting dryer exactly where we needed it
11 June 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Mr snookes
Thank you very much for your kind review.
We’re delighted to hear that you’re happy with your product and that the ordering and delivery process went smoothly for you. It’s great to know the delivery driver was able to place the dryer exactly where you needed it.
We really appreciate your feedback and hope you continue to enjoy your appliance.
Kind regards,
Fiona
The Hoover Candy Team.
Outstanding
Well informed every step of the way and good installation services.
9 June 2026
Unprompted review
Reply from Hoover UK
Good afternoon, Vida
Thank you very much for your kind review.
We’re delighted to hear that you felt well informed throughout the process and that you were pleased with the installation service. It’s always great to know our teams are delivering a smooth and positive experience.
We really appreciate your feedback and support.
Kind regards,
Fiona
The Hoover Candy Team.
Pleased with my purchase ,looks good…
Pleased with my purchase ,looks good quality and has plenty of suction,hoover did not place the first line of my address on the package in spite of me contacting them anyway contacted the courier and it was delivered ok,if I have one complaint the the solid tube could be longer I have to stoop a bit when using it.
14 June 2026
Unprompted review
Reply from Hoover UK
Good morning Trevor,
Thank you for taking the time to leave your review.
We're delighted to hear that you're pleased with your purchase and that you're happy with the quality and suction performance of your vacuum cleaner.
We apologise for the issue with the address details on your delivery and appreciate your patience in contacting the courier to ensure the parcel was delivered successfully.
Thank you also for your feedback regarding the tube length. We understand that comfort during use is important, and we will be sure to pass your comments on to the relevant team for consideration.
We hope you continue to enjoy using your new appliance.
Kind regards,
Chloe
Hoover Customer Care
Good service, excellent product.
HF1 Max Easy Clean cordless vacuum cleaner. Ordered online and took advantage of the OAP discount, which was approved very quickly. Vacuum cleaner arrived within a couple of days, very well packaged in a substantial cardboard box. The cleaner works well and is much more convenient to use than my mains/corded Vax.
11 June 2026
Unprompted review
Reply from Hoover UK
Good morning Gerald,
Thank you for taking the time to leave such a positive review.
We're delighted to hear that you found the ordering process straightforward. It's also great to know that your HF1 Max Easy Clean cordless vacuum cleaner arrived promptly and well packaged.
We're especially pleased that you're finding it more convenient to use than your previous corded vacuum and that it's performing well for your cleaning needs.
Thank you for choosing Hoover, and we hope you continue to enjoy your new vacuum cleaner for many years to come.
Kind regards,
Chloe
Hoover Customer Care
Excellent product & Smooth delivery
The order process was smooth and delivery was on time following my instructions to my flat. The item I ordered Hoover lightweight vacuum cleaner was one of the best vacuum cleans I have used especially for seniors with weak hands like me. Needed a bit of help from my sister to assemble the parts but after a couple of tries I can do the assembly and disassembly myself (changing head, removing dust compartment). Excellent buy.
12 June 2026
Unprompted review
Reply from Hoover UK
Good morning Celine,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that the ordering process was smooth, your delivery arrived on time, and that our delivery instructions were followed successfully.
It's especially rewarding to know that you're finding your Hoover lightweight vacuum cleaner easy to use and well suited to your needs. We understand how important a lightweight and convenient appliance can be, particularly for those with reduced hand strength, so we're pleased to hear it has made cleaning easier for you.
We're also glad that, with a little help initially, you've become confident in assembling, disassembling, and changing the attachments yourself.
Thank you for choosing Hoover and for sharing your experience. We hope you continue to enjoy your vacuum cleaner for many years to come.
Kind regards,
Chloe
Hoover Customer Care
Reply from Hoover UK
Good Morning Mrs Judy Ullah,
Thank you for your feedback.
We're sorry to hear that your experience has left you feeling this way. We understand how frustrating it can be when things do not go as expected.
We would like the opportunity to look into your concerns further and understand what happened. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
Delivery driver was excellent
Delivery driver was excellent, couldn't have asked for better. Caring, attentive, professional.
The washing machine instructions are not the best and should be reviewed and re-written.
8 June 2026
Unprompted review
Reply from Hoover UK
Good Morning R S Carter,
Thank you for taking the time to leave your feedback.
We are delighted to hear that your delivery driver provided such an excellent service. We will ensure your kind comments are shared with the relevant team.
We also appreciate your feedback regarding the washing machine instructions. We understand how important clear and easy-to-follow guidance is, and your comments will be passed on to the appropriate department for review.
Thank you for choosing us, and we hope you enjoy using your new appliance.
Kind regards,
Raeesa
Hoover Candy Team
I Love It! Highly Recommended!
I love it! This Hoover vacuum cleaner is powerful, easy to use, and does an excellent job of picking up dust and pet hair. It makes cleaning much quicker and easier, and I am very happy with my purchase. Highly recommended!
17 June 2026
Unprompted review
Reply from Hoover UK
Good Morning Tanya,
Thank you for taking the time to share your feedback.
We are delighted to hear that you are so pleased with your Hoover vacuum cleaner.
Thank you for your recommendation and for choosing Hoover. We hope you continue to enjoy your appliance.
Kind regards,
Raeesa
Hoover Candy Team
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