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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the product quality, with many finding the items to be of good material and vibrant colors. The designs are frequently highlighted as a positive aspect, and some consumers are satisfied with the fit and tailoring of their purchases. However, a significant number of people were dissatisfied with the response time from the company, reporting long delays in communication. Delivery service is also a common point of concern, with many experiencing extended waiting periods for their orders to arrive. Some reviewers also noted inconsistencies in product sizing and quality, with certain items not meeting expectations or differing from previous purchases.

What people talk about most

Product

Clients share ambiguous opinions on product quality and sizing. While many reviewers praise the great... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report significant delays, with orders taking... See more

Quality

People report ambiguous experiences with quality. While some customers praise the great quality of hoodies,... See more

Response time

Customers consistently express dissatisfaction with response times. Many reviewers report significant delays... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers report significant delays, with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Februari 22 I placed an order, mars 4 i got a mail saying the order is on its way, they had booked transportation but the package had not actually been sent. 29th of mars i sent a mail asking about... See more

Rated 3 out of 5 stars

The hoodie itself is of good quality, fits well and is true to size. I love the design and the details such as the hidden pocket inside the kangaroo pocket. However, the whole experience was let... See more

Rated 3 out of 5 stars

I have ordered in the past and got a quality product. However. My recent order arrived many months late and with spotty customer service, but it did arrive (after three months). I feel like the... See more

Rated 3 out of 5 stars

** Update 31st July - since my first review customer service have been in contact and resolved the problem issuing a full refund. ** I bought some items that were not the size they claimed to be.... See more


Company details

  1. Printed Clothing Store
  2. Clothing Store

Written by the company

Hoodie Lab originated in 2017 in Stockholm, Sweden, with a small collection of vibrant All Over Print Hoodies and a vision to bridge talented artists with enthusiastic customers, transforming art into high-quality all-over print clothing. Presently, we craft thousands of distinct handmade products featuring designs from hundreds of talented artists around the globe.


Contact info

3.0

Average

TrustScore 3 out of 5

1K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Wide variety of wonderful designs. Improve logistics. Custor Service TOP

They have a wide variety of designs, very nice, for all tastes. I bought some t-shirts and the tissue is light and soft, very pleasant to the touch. As an area to improve, I would mention logistics, they usually take a long time to manufacture, but if you like the designs, it is worth it. Finally, the customer service is 10. My shipment was lost and they made it again and sent it to me without any extra charge.

22 November 2024
Unprompted review
Rated 3 out of 5 stars

Cheap materials

Got a hooded blanket. As others said it takes a little while to ship to the states but that's not a big deal. The reason this review isn't 5 stars is because of the quality of the product itself. Especially since they advertised the materials being of high quality, I was extra disappointed to find out this was a lie. It's okay, but you can tell it's of the cheapest material possible. For this reason I will not be a returning customer or recommend this brand to anyone until this changes.

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Great stuff

T-shirt quality is great. It's very pleasant to wear.
The best thing are the blankets though. They are really warm. I already bought 4 of them for my family. They are not cheap, but they look awesome and you won't regret purchasing them in winter time.

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Order 157977

Order 157977

I placed the order October 28th received November 19th. Not shabby for being made to order and shipping from Sweden to Utah in the USA. Take that into consideration when looking to order.

Received up to date emails regarding my order along with one having a real tracking # when complete. This was very nice considering another simular "company" that goes by "FH" couldn't care less to send any notifications then fake tracking numbers.

The fit is nice and accurate, I am 5'9" about 130 lbs smaller chested and got a small it fits loosely snug. A medium would've worked great too (happy they are not cotton to possibly shrink) I selected hoodie dresses, they are little form fitting and just the right length to wear with leggings or jeans. Very happy with how they look. Soft flexible light weight fabric and the prints are top notch! A+++

I was expecting to get a processing residual smell and it was non-existent, seems logical since the hoodies were made in Sweden not Chy-na! Unlike the other "company" that goes by "FH".

Thank you Hoodie Lab, you have great products/selections and wonderful customer service.I look forward to future purchases with your company.

19 November 2024
Unprompted review
Rated 2 out of 5 stars

Don't use if delivery date is important to you

The estimated delivery times are totally inaccurate. I ordered a shirt on 4th October for a Halloween costume. With an estimated delivery of 7-10 days I thought it would easily arrive before Halloween. I received an email on the 23rd to say it was ready and being "prepared for shipment", whatever that means. It then took a further 5 days to hand over to the courier, finally being dispatched on the 28th and arriving a full month later on 4th November. The shirt seems like good quality, but that's the only positive to be had.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

BEST SHIRTS EVER

Shirts are of the highest quality with very unique designs and wonderfully comfortable fabric. I have been purchasing them for years and never disappointed.

5 November 2024
Unprompted review

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