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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the product quality, with many finding the items to be of good material and vibrant colors. The designs are frequently highlighted as a positive aspect, and some consumers are satisfied with the fit and tailoring of their purchases. However, a significant number of people were dissatisfied with the response time from the company, reporting long delays in communication. Delivery service is also a common point of concern, with many experiencing extended waiting periods for their orders to arrive. Some reviewers also noted inconsistencies in product sizing and quality, with certain items not meeting expectations or differing from previous purchases.

What people talk about most

Product

Clients share ambiguous opinions on product quality and sizing. While many reviewers praise the great... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report significant delays, with orders taking... See more

Quality

People report ambiguous experiences with quality. While some customers praise the great quality of hoodies,... See more

Response time

Customers consistently express dissatisfaction with response times. Many reviewers report significant delays... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers report significant delays, with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Februari 22 I placed an order, mars 4 i got a mail saying the order is on its way, they had booked transportation but the package had not actually been sent. 29th of mars i sent a mail asking about... See more

Rated 3 out of 5 stars

The hoodie itself is of good quality, fits well and is true to size. I love the design and the details such as the hidden pocket inside the kangaroo pocket. However, the whole experience was let... See more

Rated 3 out of 5 stars

I have ordered in the past and got a quality product. However. My recent order arrived many months late and with spotty customer service, but it did arrive (after three months). I feel like the... See more

Rated 3 out of 5 stars

** Update 31st July - since my first review customer service have been in contact and resolved the problem issuing a full refund. ** I bought some items that were not the size they claimed to be.... See more


Company details

  1. Printed Clothing Store
  2. Clothing Store

Written by the company

Hoodie Lab originated in 2017 in Stockholm, Sweden, with a small collection of vibrant All Over Print Hoodies and a vision to bridge talented artists with enthusiastic customers, transforming art into high-quality all-over print clothing. Presently, we craft thousands of distinct handmade products featuring designs from hundreds of talented artists around the globe.


Contact info

3.0

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Gorgeous print, disappointing fabric

It hadn't occurred to me that the fabric could be anything else than cotton. However, upon revisiting the Hoodie Lab homepage I can see it's stated loud and clear that they're using a "super soft poly blend fabric".
It would therefore not be fair to give less than four stars.

12 December 2024
Unprompted review
Rated 4 out of 5 stars

Awesome product

Awesome product

Though it came one month after I wanted it. So cancelled order, however they sent it out for free as a goodwill gesture.

The shirt is class to be honest

18 December 2024
Unprompted review
Rated 1 out of 5 stars

Still waiting

Order was supposed to be shipped on November 26. Its now December 6, and my order status has been sitting on "preparing to be shipped" for over a week. No word from hoodie lab, or anything. I would initiate a refund, but from what I've read I'm probably better off accepting the loss, and the lesson

6 December 2024
Unprompted review
Rated 3 out of 5 stars

I recently bought a Trans Galaxy Zip-Up…

I recently bought a Trans Galaxy Zip-Up Hoodie from Hoodie Lab and the quality is impressive, with vibrant colors and well-made textiles. However, the delivery took a bit longer than expected, almost a month, which was slightly inconvenient. The fabric, being 100% polyester, wasn't as breathable as I'd hoped, and there was some pilling over time. Overall, the designs are unique and nostalgic, but the long wait and fabric issues make it a mixed experience.

26 October 2024
Unprompted review
Rated 5 out of 5 stars

very pleased with product

very pleased with product, bought a hooded blanket, took a bit longer than anticipated to come but i think the black friday sales had something to do with that!
very good value, will use them again

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Great Quality Product!!

Great quality of the shirt, I'm totally happy about it, and this is exactly what I expected when I saw the pictures online.
Size fits perfectly and I love the matter of the shirt (very comfortable and agreable to wear)
Only the shipping is kinda long (one month to Germany), but considering the quality and the quality process around each product they make, it's totally worth it.
I prefer to wait one month and receive high quality product with unique design (like Hoodie Lab products) than wait two days and receive some fake product.

4 December 2024
Unprompted review
Rated 4 out of 5 stars

Wide variety of wonderful designs. Improve logistics. Custor Service TOP

They have a wide variety of designs, very nice, for all tastes. I bought some t-shirts and the tissue is light and soft, very pleasant to the touch. As an area to improve, I would mention logistics, they usually take a long time to manufacture, but if you like the designs, it is worth it. Finally, the customer service is 10. My shipment was lost and they made it again and sent it to me without any extra charge.

22 November 2024
Unprompted review

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