HomeStars Reviews 

1,530
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 631 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting its efficiency and the high quality of work provided by the staff, who are often described as professional, polite, and helpful. Many appreciate the ease of finding suitable contractors and getting jobs completed quickly and at a reasonable price. The overall quality of workmanship and attention to detail receive frequent commendation, with many noting excellent results. However, some people mentioned issues with contractors not showing up or failing to complete work as promised, leading to dissatisfaction and the need for re-hiring. A few other people also felt that the website could be improved for better contractor screening and lead quality, and some contractors were reportedly upset about being charged for unselected leads.

What people talk about most

Service

Users describe positive interactions with service, often highlighting the ease of finding qualified... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, friendliness, and... See more

Website

Consumers find the website to be ambiguous, with some reviewers praising its ease of use for finding... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers praising fair, reasonable,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the outstanding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quickly get a list of provider to look at. I usually invite 3 to assess and quote the job and the award the job to one. For the most part I have been happy with the end results and HomeStars is an int... See more

Company replied

Rated 5 out of 5 stars

We have always been pleased with the recommendations made and the quality of the work provided. My only issue is I would like to be able to report to Homestars when we set up an appointment with one o... See more

Company replied

Rated 5 out of 5 stars

I had foundation work done by Melanie of The Crack Specialists this past week. She did an excellent job. She was very thorough in explaining the complete process and following through in a timely mann... See more

Company replied

Rated 5 out of 5 stars

Eale did several home repair/maintenance projects that I needed help with - replacing a bathroom light, putting down steppingstones, removal of dead shrubs, installing a replacement screen door closer... See more

Company replied


Company details

  1. Online Marketplace
  2. Internet Marketing Service
  3. Review Site

Written by the company

Hiring a pro when you need one isn’t always easy. HomeStars is the reliable way, helping you hire the right pro for your job. Post your job for free to access pros with the skills you need and get responses from those who want to do it. You choose who you want to chat with. Thanks to HomeStars's feedback system, you can read reviews from previous customers, allowing you to make an informed choice about who to hire. Review profiles, work history and feedback before making a decision about who to chat with. Only pros you have chosen can contact you.

HomeStars

Written by the company

✓ Post a job for free
Post a job and HomeStars alerts relevant pros in your area. It’s easy and it's free.
✓ Pros respond
Get responses from suitable pros who are interested and available.
✓ Review and choose
Browse profiles, work history and feedback before choosing who to share your details with.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

All reviews

(1,530)

596 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outdoor faucets and hose bibs.

Contacted Celeste for advice on outdoor faucet issues. Response was very prompt and he and Robert arrived on time for a review of the issues. It was quickly identified that new hose bibs and valves were needed because of age and corrosion. Work was completed very efficiently and advice given for proper maintenance. Overall very friendly and professional service.

13 May 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for using HomeStars! We’re happy to hear about the professional experience you had with the team you found on our platform. We appreciate you taking the time to share your feedback!

Rated 5 out of 5 stars

Reliance they are the best

Reliance they are the best. Hot water tank bite the dust on Saturday night called Reliance on Monday morning by Monday afternoon we had a new water heater. You can’t beat that for service!!! Their service guys are great to very helpful, knowledgeable and friendly

11 May 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We’re happy to hear you found the right professional for your project through our platform. We appreciate you taking the time to share your feedback.

Rated 4 out of 5 stars

I have found some very good services…

I have found some very good services recently for a number of my properties using the app. Allows me to track who I have been discussing various jobs with and close out with both the unsuccessful and the successful companies in awarding the work.

Not all of jobs I have posted for received sufficient responses for me to award the work, but I will continue to use HomeStars as a good starting point.

12 May 2026
HomeStars logo

Reply from HomeStars

We're so glad you find our app useful for managing your property services and tracking jobs. We appreciate your continued use and feedback!

Rated 5 out of 5 stars

I have used Homestars for multiple…

I have used Homestars for multiple projects over the years and have never been disappointed.

12 May 2026
HomeStars logo

Reply from HomeStars

We’re honored to be your trusted resource for so many years. Thank you for your continued support and for sharing your positive experience!

Rated 5 out of 5 stars

This is the 3d time we have used…

This is the 3d time we have used HomeStars to hire people.
We hired a cleaning lady last years d she is fabulous. We hired people to work in our gardens and they are back this year.
We just hired someone to dethach our lawn and fertilize. We will use HomeStars as needed.

12 May 2026
HomeStars logo

Reply from HomeStars

We are delighted to hear that you’ve had such consistent success finding professionals for your home and garden through our platform. Thank you for your continued trust.

Rated 5 out of 5 stars

Viking Tree Service did all we asked for and more

We had an urgent tree removal situation. Overhead wires and fencing were being pushed over . The trees were growing over 4 properties and growing out of a slope risking and damaging a shed, a garage and overhead wires. Eric was able to get the job done in 1 day. He and his team worked non stop for 10 hours and exceeded what we asked of him. This is the 3rd arborist I've used and Eric and his team accomplished everything we asked of him and more. The fee was the most reasonable I've been quoted. They protected all the structures and cleaned up the debris completely. It is rare and refreshing for me to get all I've asked for and more at a reasonable price. Thanks Eric.

10 May 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We are pleased to hear that the professional you connected with handled your urgent project so efficiently and safely. Thank you for choosing HomeStars and for sharing your experience!

Rated 3 out of 5 stars

Too many emails

Should be 3.5. Bottom line - the system worked for us. First time user. But my goodness, I counted over 21 emails from you guys — a lot of repetition.
We picked a guy, corresponded, agreed on cost and time. It went well. Why all the emails? I sent a review and received 2 more requests for review!

10 May 2026
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Reply from HomeStars

We appreciate you trying our service and are glad the platform worked well for you. We value your feedback and will work to improve the user experience. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

My first time using HomeStars and I was…

My first time using HomeStars and I was so happy with the website and the quality of respondents I received for the job I posted. Thank you!

10 May 2026
HomeStars logo

Reply from HomeStars

We're so happy to hear that you had a positive first experience using our platform! It's great to know you were pleased with the quality of responses you received. Thank you!

Rated 5 out of 5 stars

Excellent Service

I had a fantastic experience with HomeStars when plumbing services were required. They were quick to respond with JAG Plumbing who diagnosed the issue right away. The technician was friendly, professional, and explained everything clearly. The work was completed efficiently, and the results were excellent. I’m very impressed with their service and would definitely recommend HomeStars and JAG Plumbing and Heating to anyone needing reliable contractors.

8 May 2026
HomeStars logo

Reply from HomeStars

We are pleased to hear that the professional you connected with provided such excellent service. Thank you for choosing HomeStars and for your recommendation!

Rated 5 out of 5 stars

I hired a baerbrotherroofing to…

I hired a baerbrotherroofing to replacement of roof and they did excellent job, they are very professional and clean ,job done very well

4 May 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We're so happy to hear you had an excellent experience with your roof replacement. We appreciate your kind words about the professionalism and cleanliness of a company you found on HomeStars.

Rated 5 out of 5 stars

You hooked me up with a great person to…

You hooked me up with a great person to handle my job, I had delays on my end and he stuck right with me. This is a good service.

8 May 2026
HomeStars logo

Reply from HomeStars

We are pleased to hear that the professional we matched you with was so patient and flexible. Thank you for choosing HomeStars and for sharing your experience!

Rated 3 out of 5 stars

I am disappointed in a company posted…

I am disappointed in a company posted on Homestars! Set up a appointment with a Matt Smith and never showed or called! I called the phone number end of the day and was told they would email me another date! Gave no reason for the no show! I am still waiting for the email!!

9 May 2026
HomeStars logo

Reply from HomeStars

We appreciate you bringing this to our attention. We're sorry to hear about your experience with a company you connected with on HomeStars and the subsequent issues you encountered. It's not what we expect of pros using our platform.
At HomeStars, we strive to ensure quality and reliability in our network of pros. Despite our extensive vetting process, issues may still arise as seen in your case.

Rated 5 out of 5 stars

HomeStars is One Stop for All your Home…

HomeStars is One Stop for All your Home maintenance needs, whether it be a Facelift Project, Renovation, Restoration or just a minor repair. Most importantly, you have number of contractors to search for your needs, you've so many choices that suit your budget after you get the Quotes from different Contractors, this Helps to make an informed decision for Home Owners. Besides, HomeStars provides an excellent Customer Support if you run into any difficulty or have any questions, HomeStars always keeps you in the loop, until your project is done. Besides, HomeStars services are free, Home Owner just need to simply Register without any lengthy - complicated All the Cutting Edge Techno Trash Registration Procedures! Kudos...HomeStars...People Go For It...

21 April 2026
HomeStars logo

Reply from HomeStars

We appreciate the glowing feedback. We’re thrilled that our platform and support team have helped you navigate your home projects with ease and confidence. Thank you for choosing HomeStars.

Rated 5 out of 5 stars

Stress free seamless move

RELOCATION ENGINEERS!!!
From the move estimate to the seamless move, this company is amazing!
Cautious, careful attention to detail. Safe move for all of our items .
Head office checked in before, and after to be certain all went well.
This company cares about their reputation!
10/10!
Thanks everyone!

8 May 2026
HomeStars logo

Reply from HomeStars

We’re thrilled to hear you had a seamless 10/10 experience with Relocation Engineers! Thank you for choosing HomeStars.

Rated 2 out of 5 stars

Good but bad for contractors

All though its a good concept to bring leads to contractor it is very expensive for contractors when leads don't follow through. The expectation of contractors who first contact customers they expect the customer to pick them. I am a customer and had many contractors complain because I did not select them and I had a few trying to charge me for the lead failure. I did find a great company to do the work but the rest of the contractors that were not selected were upset. This company needs to do better with how they bring leads to contractor. Some contractors are straight rude to due to this fact that you did not select them and now they have to pay homestars still which seems a bit ridiculous.

1 March 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for sharing your feedback. We’re sorry to hear about any unprofessional behavior you encountered.

Please remember that you are under no obligation to hire a professional or pay for a quote unless explicitly agreed upon in advance. We truly appreciate your input.

Rated 5 out of 5 stars

Great recommendations

Great recommendations. Wonderful follow-up
I find it to be a trustworthy resource.

8 May 2026
HomeStars logo

Reply from HomeStars

Knowing you see us as a trustworthy resource means a lot! We’re so glad our recommendations and follow-up have been helpful for your projects. Thank you for sharing your feedback.

Rated 5 out of 5 stars

Nick Murphy did a fabulous job on my…

Nick Murphy did a fabulous job on my gutters , removed and cleaned the guards. Nick is hard working, prompt, and courteous. Raked up the discarded leaves and dirt from the gutters. Reasonably priced.

7 May 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We’re glad to hear you had such a positive experience with the professional you found on HomeStars! It’s great that the work was done so thoroughly and with such care for the cleanup. Thank you for choosing us and for sharing your feedback.

Rated 5 out of 5 stars

Handy Person

Every time I have used Homestars I find the type of the right person for the job required.

5 May 2026
HomeStars logo

Reply from HomeStars

It’s wonderful to know that you’ve consistently found the right professionals for your home needs through our platform! Thank you for choosing HomeStars and for sharing your experience.

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