HomeStars Reviews 

1,529
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 631 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting its efficiency and the high quality of work provided by the staff, who are often described as professional, polite, and helpful. Many appreciate the ease of finding suitable contractors and getting jobs completed quickly and at a reasonable price. The overall quality of workmanship and attention to detail receive frequent commendation, with many noting excellent results. However, some people mentioned issues with contractors not showing up or failing to complete work as promised, leading to dissatisfaction and the need for re-hiring. A few other people also felt that the website could be improved for better contractor screening and lead quality, and some contractors were reportedly upset about being charged for unselected leads.

What people talk about most

Service

Users describe positive interactions with service, often highlighting the ease of finding qualified... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, friendliness, and... See more

Website

Consumers find the website to be ambiguous, with some reviewers praising its ease of use for finding... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers praising fair, reasonable,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the outstanding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quickly get a list of provider to look at. I usually invite 3 to assess and quote the job and the award the job to one. For the most part I have been happy with the end results and HomeStars is an int... See more

Company replied

Rated 5 out of 5 stars

We have always been pleased with the recommendations made and the quality of the work provided. My only issue is I would like to be able to report to Homestars when we set up an appointment with one o... See more

Company replied

Rated 5 out of 5 stars

I had foundation work done by Melanie of The Crack Specialists this past week. She did an excellent job. She was very thorough in explaining the complete process and following through in a timely mann... See more

Company replied

Rated 5 out of 5 stars

Eale did several home repair/maintenance projects that I needed help with - replacing a bathroom light, putting down steppingstones, removal of dead shrubs, installing a replacement screen door closer... See more

Company replied


Company details

  1. Online Marketplace
  2. Internet Marketing Service
  3. Review Site

Written by the company

Hiring a pro when you need one isn’t always easy. HomeStars is the reliable way, helping you hire the right pro for your job. Post your job for free to access pros with the skills you need and get responses from those who want to do it. You choose who you want to chat with. Thanks to HomeStars's feedback system, you can read reviews from previous customers, allowing you to make an informed choice about who to hire. Review profiles, work history and feedback before making a decision about who to chat with. Only pros you have chosen can contact you.

HomeStars

Written by the company

✓ Post a job for free
Post a job and HomeStars alerts relevant pros in your area. It’s easy and it's free.
✓ Pros respond
Get responses from suitable pros who are interested and available.
✓ Review and choose
Browse profiles, work history and feedback before choosing who to share your details with.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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How this company uses Trustpilot

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4.4

All reviews

(1,529)

590 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Poor distance indicator

Useful service, but very poor in identifying local contractors. The "distance" value was way off. I prefer to hire local (and Contactors save gas).

16 June 2026
Unprompted review
HomeStars logo

Reply from HomeStars

We appreciate your preference for hiring local contractors, and we do display the pro's distance on our platform to help facilitate this.
We are constantly working to improve our platform and we appreciate your feedback.

Rated 5 out of 5 stars

We are absolutely delighted with our new bathroom and look forward to working with them again on future projects.

This was our second renovation with Marin Homes, and once again they delivered an exceptional experience that exceeded our expectations in every way.
From the initial consultation and planning stages through to the final finishing touches, the entire team demonstrated an outstanding level of professionalism, craftsmanship, and attention to detail. As a family-owned business, they bring a level of care and personal investment that is increasingly rare. Throughout the process, they treated our home as if it were their own.
The planning phase was thorough and collaborative. They took the time to listen carefully to our ideas, offered thoughtful recommendations based on their expertise, and ensured we were comfortable and confident with every decision. Their guidance in selecting materials, fixtures, and finishes was invaluable. The detailed estimate they provided served as a clear roadmap for the entire renovation, and we were especially impressed that the project was completed within budget while achieving such remarkable results.
As with many renovations, there were a few manufacturer-related material delays beyond anyone's control. What impressed us most was how flexible, proactive, and accommodating the team remained throughout. They communicated clearly, adjusted schedules as needed, and worked diligently to keep the project moving forward with minimal disruption.
The quality of the workmanship is truly outstanding. Every aspect of the installation was completed with precision and care, and the finishing details reflect the pride they take in their craft. The completed bathroom is beautiful, functional, and far beyond what we had envisioned at the outset.
Working with Marin Homes for a second time only reinforced our confidence in their expertise and integrity. They are talented professionals who combine exceptional skill with honesty, reliability, and genuine customer care. We would not hesitate to recommend them to anyone considering a home renovation. If you are looking for a company that delivers first-class results while treating your home with respect and care, Marin Homes is an excellent choice.
★★★★★ We are absolutely delighted with our new bathroom and look forward to working with them again on future projects.

15 May 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for your review. We are delighted to hear that you connected with an exceptional professional through our platform for your renovation project and are thrilled with the high-quality results.

Rated 5 out of 5 stars

I posted asking for someone to cut my…

I posted asking for someone to cut my lawn. I got several replies to choose from. I chose one with references and they came the next day and did an excellent job!! The company I hired was Triple K Landscaping!! I highly recommend them!!

16 June 2026
HomeStars logo

Reply from HomeStars

We are pleased to hear you found a professional through our platform who provided excellent and prompt service. Thank you for choosing us!

Rated 5 out of 5 stars

Finding the service providers for…

Finding the service providers for specific jobs in a very timely manner.

16 June 2026
HomeStars logo

Reply from HomeStars

Thank you for your review. We are pleased our platform helped you connect with service providers in a timely manner. Thank you for choosing us!

Rated 5 out of 5 stars

We had an emergency plumbing …

We had an emergency plumbing situation. Jordan from Drain King plumbers arrived as scheduled. He explained everything clearly and did the work efficiently and in a timely manner. He went over the finished work with us and removed the old materials. Everything is working great!

14 June 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for taking the time to share your review. We are pleased to hear that you connected with a dependable professional through our platform who resolved your plumbing emergency efficiently and effectively. Thank you for choosing us for your project needs.

Rated 5 out of 5 stars

Found a company to do the work I…

Found a company to do the work I needed. They finished the job on time and on budget.

15 June 2026
HomeStars logo

Reply from HomeStars

Thank you for sharing your review. We are delighted to hear that you found a company through our platform to complete your work on time and on budget.

Rated 5 out of 5 stars

Fikrat was wonderful

Fikrat was wonderful, he did a fantastic job and I was very happy, he was very helpful with information as well. I will use him again and again.

14 June 2026
HomeStars logo

Reply from HomeStars

Thank you for your review. We are delighted to hear you found a helpful and exceptional professional through our platform who delivered fantastic results.

Rated 5 out of 5 stars

Customer service

I have used home stars several times and was happy to find contractors and get my work completed. In these times with so many scams it gives me some peace of mind that I am getting a trustworthy contractor

10 June 2026
HomeStars logo

Reply from HomeStars

Thanks for the wonderful feedback, Providing a safe, trustworthy space to connect with contractors is exactly what we strive for. We appreciate your continued support!

Rated 5 out of 5 stars

Great service from The Crack Specialists, St. Jacobs, ON

I had foundation work done by Melanie of The Crack Specialists this past week. She did an excellent job. She was very thorough in explaining the complete process and following through in a timely manner. This was a big job and she's a wonderful technician. I would highly recommend using The Crack Specialists for any repairs to your foundation. They're thorough. They're quick. Their efficient and fairly priced.

10 June 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you so much for the wonderful review, Diane! We are thrilled to hear that Melanie provided such thorough and efficient service for your foundation work. We truly appreciate the recommendation!

Rated 2 out of 5 stars

Lost functionality for my needs

I have used homestars a number of times in the past. I loved that I could quickly scroll through reviews of companies who did work I was interested in and come up with a short list of those I wanted to contact. Now this feature seems gone. The only way to see reviews is to make up a job ... but even then it seems cumbersome to go through reviews. Not sure I would bother using homestars again to be honest.

13 June 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for sharing your feedback with us. We are sorry to hear that you have found navigating our review system to be cumbersome recently.
We wanted to let you know that we do have a Directory feature on our site specifically designed to help you search for companies directly, view their profiles, and easily read through their reviews without needing to submit a job request.
We hope this helps restore your experience, and we truly appreciate your long-time support of our platform.

Rated 5 out of 5 stars

Valuable source website

The site was easy to navigate and worked really well for my project. Found a reliable person who made it all happen on budget and timeline.

6 June 2026
HomeStars logo

Reply from HomeStars

Thank you, Sandy! Hearing that your project was completed smoothly, on time, and on budget is exactly what we love to hear. We appreciate your support!

Rated 5 out of 5 stars

Quick to respond

Quick to respond
Lots of contractors to estimate job

12 June 2026
HomeStars logo

Reply from HomeStars

We are glad to hear that you received prompt responses and had a wide selection of contractors to provide estimates for your project. Thank you for choosing our platform!

Rated 5 out of 5 stars

She has a vision of what she needs to…

She has a vision of what she needs to do and delivered . She is hardworking and passionate with her work.

7 June 2026
HomeStars logo

Reply from HomeStars

Thank you for your review. We are pleased to hear you found a hardworking professional through our platform who successfully delivered on your vision. Thank you for choosing us!

Rated 5 out of 5 stars

The dedication to finish the job in a…

The dedication to finish the job in a timely manor .
Great attention paid to the smallest details.
always left the job site in a clean manner
Always courteous and professional

12 June 2026
HomeStars logo

Reply from HomeStars

Thank you for taking the time to share your review. We are pleased to hear that you found a qualified professional for your project through our platform, and that you were satisfied with their high standard of professionalism, cleanliness, and attention to detail. Thank you for choosing us for your project needs.

Rated 5 out of 5 stars

The work was done efficiently and in a…

The work was done efficiently and in a timely manner. They cleaned up thoroughly after the chimney work. They even took down a Canadian flag that was hanging in front of the garage and put it back up after the job was completed. Customer care is a priority. Without any hesitancy, we recommend this company.

2 June 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for sharing your positive feedback. We are delighted to hear about your great experience with the professional you connected with through our platform. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Recommendation for The Crack…

Recommendation for The Crack Specialists
From start to finish, The Crack Specialists delivered an experience that far exceeded our expectations. Their crew was not only professional but genuinely impressive — skilled, efficient, and clearly proud of the work they do. The quality of their workmanship was outstanding, and the sump pump quote they provided was by far the most reasonable we received.
What truly set them apart, though, was the care they took with every detail. The cleanup was exceptional; when they were finished, you would never have known they had been here, aside from the excellent results they left behind. It’s rare these days to find a company that combines expertise, fair pricing, and such thoughtful service.
I would wholeheartedly recommend The Crack Specialists to anyone looking for reliable, honest, and top quality work. They truly live up to their name.

11 June 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for sharing your wonderful feedback. We are delighted to hear that you had such an exceptional experience with the professional you connected with through our platform. We truly appreciate your recommendation!

Rated 5 out of 5 stars

The company we chose for work on our…evestrough

The company we chose for work on our home were very professional. We are very pleased.

11 June 2026
HomeStars logo

Reply from HomeStars

Thank you for sharing your positive feedback. We are delighted to hear about great experience with the professional you found through our platform.

Rated 5 out of 5 stars

I was very impressed with John…

I was very impressed with John Sageloly how he addressed all of my concerns. He was very personable and business like. I would definitely recommend him.

9 June 2026
Unprompted review
HomeStars logo

Reply from HomeStars

Thank you for sharing your positive feedback. We are delighted to hear that you had such a great experience with the professional you found through our platform and that your concerns were addressed so well. We truly appreciate your recommendation!

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