HomeShield England Ltd Reviews 

125
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers had a great experience with this company. Customers frequently praise the professional and friendly staff, highlighting their helpfulness, clear communication, and dedication throughout the process. Many people report an excellent overall service, noting efficiency, smooth installations, and a positive experience from start to finish. The quality of the windows and doors is often described as excellent, providing significant improvements in warmth and noise reduction. However, some customers also noted issues with customer service, including unreturned calls, missed appointments, and difficulties obtaining necessary documentation. A few other people also felt that installation quality was inconsistent, citing unfinished work, property damage, and mess left behind. Concerns were also raised regarding product quality, with some experiencing manufacturing errors, doors made to the wrong size, or products not matching the promised specifications.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the sales and service from the outset... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the professionalism, helpfulness, and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing dissatisfaction with poor... See more

Product

Reviewers highlight ambiguous aspects of product quality, with some customers expressing delight with their... See more

Customer service

People report ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Zach gave a nice, insightful view about the costs involved with our window installation and approximate delivery dates. After a couple of hurdles, and adjustments, we had our windows installed and I'm... See more

Company replied

Rated 4 out of 5 stars

Agent was very professional yet friendly. I will definitely recommend him to family and friends for their windows/ doors project.

Company replied

Rated 4 out of 5 stars

We decided to go with HomeShield as it was well priced compared to the alternatives. Zach, the sales rep, made a clear and comprehensive sales presentation of the products available, somewhat le... See more

Company replied

Rated 5 out of 5 stars

Windows were installed fairly quickly with little issues. Great quality windows. Also the installers were great dealing with existing issue on one of my windows that petrudes outwards. Had to get the... See more

Company replied


Company details

  1. Aluminum Window Manufacturer
  2. Door Manufacturer
  3. Home Improvement Store
  4. PVC Windows Supplier
  5. Window Installation Service
  6. Window Supplier

Written by the company

Premium Aluminium & uPVC double and triple glazing windows & doors Manufacturer & installer. At HomeShield England Ltd, we prioritise customer satisfaction above all else. From the first interaction with our admin team to the final products fitted to your home, we will ensure that your experience with us is one of comfort and confidence. Give us a call today and our team will happily resolve all of your Aluminium & uPVC double and triple glazing windows & doors needs!


Contact info

4.0

Great

TrustScore 4 out of 5

125 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(125)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Zach was really helpful and insightful…

Zach was really helpful and insightful in helping me and my family choose the right windows and doors for my house

12 October 2024
Unprompted review
HomeShield England Ltd logo

Reply from HomeShield England Ltd

Dear Mo,

Thank you for taking the time to share your experience! We’re delighted to hear that Zach was helpful and insightful in guiding you and your family to choose the perfect windows and doors for your home.

Providing personalized and professional assistance is a top priority for us, and it’s wonderful to know that Zach made such a positive impression. If you need any further support or have additional questions, we’re always here to help.

Best regards - The Homeshield Team

Rated 5 out of 5 stars

Good experience

12 October 2024
Unprompted review
HomeShield England Ltd logo

Reply from HomeShield England Ltd

Dear Kishan,

Thank you for your positive feedback.
We truly appreciate the time you took to meet with us today, and we look forward to the opportunity to work together in the near future.

Kind regards,
The Homeshield Team.

Rated 5 out of 5 stars

Very good experience

Zach has been great and very informative with the product and quality they provide and how their product beats the other competitors.

12 October 2024
Unprompted review
HomeShield England Ltd logo

Reply from HomeShield England Ltd

Dear Alex,

Thank you for your positive feedback.
We truly appreciate the time you took to meet with us today, and we look forward to the opportunity to working together with you to finalise your project in the near future.

Kind regards,
The Homeshield Team.

Rated 5 out of 5 stars

I have opportunity to met Zach from…

I have opportunity to met Zach from Homeshield. He has very good knowledge about the product. Very nice as a person, with loads of information providing, and no pressure tactics.

17 September 2024
Unprompted review
HomeShield England Ltd logo

Reply from HomeShield England Ltd

Dear Remigijus,

We really appreciate your positive feedback.
We aim to provide our customers with the best service, quality and value, most of all we are really proud to be that company for you that didn’t put you under any pressure whatsoever.
We look forward to working with you in the near future.
Thank you once again.

Best regards,
The Homeshield Team.

Rated 4 out of 5 stars

Replacement windows

Discussed my needs for windows replacement. Got details of their product and key features that made the product stand out amongst other products available.
Got their quotation which came down close to our expectations

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Happy with the consultation I got From…

Happy with the consultation I got From Zak

31 August 2024
Unprompted review
HomeShield England Ltd logo

Reply from HomeShield England Ltd

Dear Shahrouz,

Thank you for your positive feedback. We appreciate your support and look forward to doing business with you in the near future.

Best regards,

The Homeshield Team

Rated 5 out of 5 stars

Zak was very good

Zak was great and explained everything very well and in detail. He has great knowledge of the products and would recommend him to others.

30 August 2024
Unprompted review
HomeShield England Ltd logo

Reply from HomeShield England Ltd

Dear Mr Aslam,

Thank you for your review and feedback with our team.
We are delighted that you chose Homeshield for your home improvement project and look forward to taking care of all your needs. Your decision reflects your appreciation for quality, and we are committed to exceeding your expectations.

Best regards,

Homeshield Team

Rated 5 out of 5 stars

Zak was very detailed

Zak was very detailed , patient and informative , his approach was very good and made me feel relaxed , he demonstrated very good communication , and I would be definitely recommending him to friends and family , he is a credit to the company 👍

27 August 2024
Unprompted review
HomeShield England Ltd logo

Reply from HomeShield England Ltd

Thank you Ali for your positive feedback.
We really appreciate you taking the time out to express your thoughts, we look forward with working on your home improvements project and we are glad you choose Homeshield.

Kind regards

Homeshield Team.

Rated 5 out of 5 stars

Great quality and very professional…

Great quality and very professional from start to finish
I would recommend

13 August 2024
Unprompted review
HomeShield England Ltd logo

Reply from HomeShield England Ltd

Thank you for your kind review Andi.

We are grateful for your feedback and we look forward to working with you in the future again.

Kind regards

Homeshield Team.

Rated 5 out of 5 stars

I was very impressed and happy with the…

I was very impressed and happy with the professional approach and knowledge product.

13 August 2024
Unprompted review
HomeShield England Ltd logo

Reply from HomeShield England Ltd

Thank you Saad for your positive feedback, we look forward to working with you again in the near future with your home improvements project.

Kind regards

Homeshield Team.

Rated 5 out of 5 stars

Great end to end experience buying new…

Great end to end experience buying new windows.

Adam and the team were extremely helpful through the full process and took their time to explain everything to me and my partner. He was also constantly in contact and checking up to make sure we are happy with the windows

3 May 2024
Unprompted review
HomeShield England Ltd logo

Reply from HomeShield England Ltd

Thank you Daniel for your review, we really appreciate you taking the time and going out your way to do this.


Customer care team

Lisa.

Rated 5 out of 5 stars

Great experience

Great experience

1 June 2024
Unprompted review
HomeShield England Ltd logo

Reply from HomeShield England Ltd

Thank you Silvana for taking the time out and sharing your experience, we value our customers greatly and we strive to better your experience even more in the near future

Kind regards
Lisa
Customer Care team.

Rated 5 out of 5 stars

Happy with company and workmanship

Happy with company and workmanship.
Great service start to finish from the sales process to the installation team were really good and clean.
Product was as shown and described at the time of sale the quality is absolutely beautiful.
Would recommend them again in a heartbeat.

23 April 2024
Unprompted review
HomeShield England Ltd logo

Reply from HomeShield England Ltd

Thank you Geoff for your review, we really appreciate you taking the time out and supporting us.

We look forward to working with you again.

Customer care team,
Lisa.

Rated 5 out of 5 stars

Highly recommend

From start to finish the team have been amazing.
No pressure, friendly and professional.
Communication has been great any questions or any concerns always have been answered.
Overall I would highly recommend homeshield.
The quality and finish is great I’m very please thanks again guys.

7 March 2024
Unprompted review
HomeShield England Ltd logo

Reply from HomeShield England Ltd


Thank you so much for such a great review of our Company and team, we really appreciate you taking the time to do this on our behalf

We thank you for choosing our Company and for the 5 star rating

Kind regards

Lisa
Customer Care Team

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