What started out as a leak from a tank in the attic, which was very quickly temporarily fixed as awaiting new tank, turned into much more. Found to have asbestos, so had to halt the refit. Once it wa... See more
Company replied
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Review summary
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I don’t usually take out insurance on items or services but moving into another house I decided this time I would. Was glad I did as sewer became blocked. Bought drain rods plus extensions but still c... See more
Company replied
I was left without electricity after British Gas changed my smart meter. I had to get an electrician to change the cables from the new meter to my fusebox. I’m 73 and live on my own and had a freezer... See more
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The tap in our bathroom fell apart and so I went on line and to my surprise there was a slot available the same evening. Within half an hour your engineer was in tou... See more
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Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
186K reviews
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Very quick service and problem…
Very quick service and problem rectified easily .A good job all round ,Thank you.
24 July 2026
Reply from HomeServe UK
We're delighted to hear that your issue was resolved quickly and with minimal disruption. It's great to know that the service was efficient and that the problem was put right with ease.
Alex
Here To Help Team
I was very pleased with homeserve at…
I was very pleased with homeserve at the speed there attended my plumbing emergency and the plumber was very pleasant and did a very good job.
22 June 2026
Reply from HomeServe UK
We're delighted to hear that we were able to respond quickly to your plumbing emergency and provide assistance when you needed it most. It's also lovely to know that the engineer who attended was pleasant, professional and completed the work to a high standard.
Alex
Here To Help Team
Boiler service report - why should I have to phone for this?
I was advised by the Engineer that my report would be emailed to me. He attended on Tuesday. On Friday I phoned HomeServe and was told that this would only be emailed to me if I phoned to ask for it!!
Obviously they are not passing on correct information to their Engineers.
I do not think I should have to phone to ask for this report. It should either be given to me at the time of servicing my boiler or sent to me within a day or two
18 July 2026
Reply from HomeServe UK
We understand your concerns regarding the boiler service report and appreciate why you would expect to receive this automatically following your appointment. It's disappointing to hear that the information provided during the visit differed from the guidance you were later given when contacting us.
We recognise the importance of clear and consistent communication, particularly when it comes to documentation relating to a boiler service.
I have logged a request to get the report sent to your email address, this will arrive within 72 hours.
Alex
Here To Help Team
Engineer was very polite & knowledgeable
10 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your feedback. We're delighted to hear that our engineer was polite and knowledgeable, providing you with a positive experience.
Alex
Here To Help Team
Engineer went the extra mile to…
Engineer went the extra mile to comprehensively validate the issue and offered useful feedback.
10 July 2026
Reply from HomeServe UK
We're delighted to hear that the engineer took the time to thoroughly investigate the issue and ensure the cause was properly identified. Providing clear explanations and practical advice is an important part of the service we aim to deliver, so it's great to know you found the visit both helpful and informative.
Alex
Here To Help Team
Practical assistance and helpful advice…
Practical assistance and helpful advice for next step. Thank you.
10 July 2026
Reply from HomeServe UK
We're pleased to hear that you received practical assistance and helpful guidance when you needed it. Taking the time to explain the situation and provide clear advice on the next steps is an important part of the service we aim to deliver.
Alex
Here To Help Team
Needed my boiler servicing got it for…
Needed my boiler servicing got it for half price and within 2 days of booking excellent service 👍
14 July 2026
Reply from HomeServe UK
We're delighted to hear that you were able to arrange your boiler service quickly and take advantage of the discounted offer. Having the service completed within just a couple of days of booking is exactly the kind of convenient experience we aim to provide.
It's great to know that everything went smoothly and that you were pleased with the service you received.
Alex
Here To Help Team
Plumbing & drainage cover via South…
Plumbing & drainage cover via South East Water for 1 gbp/month is a no brainer. Obviously, at renewal the price will change but for now all good.
20 July 2026
Reply from HomeServe UK
We're delighted to hear that you've found the cover to be good value and that joining was a positive experience for you. Having the reassurance of plumbing and drainage protection in place can provide valuable peace of mind when unexpected issues arise.
Alex
Here To Help Team
Reply from HomeServe UK
We appreciate the top mark rating about the service you received for your claim.
Alex
Here To Help Team
Reply from HomeServe UK
Thanks for rating us 5 stars following your completed online application.
Alex
Here To Help Team
Engineer arrived promptly on time.
Engineer arrived promptly on time.
More meaningful experience if I had received some feedback from Engineer
7 July 2026
Reply from HomeServe UK
Thank you for your feedback. We're glad to hear the engineer arrived promptly. I am sorry you did not receive a document to confirm the outcome of the boiler service. I will raise a request to get the boiler service report sent to your email address.
Alex
Here To Help Team
Reply from HomeServe UK
We're glad to hear that the engineer provided a prompt and efficient service. It's always encouraging to receive feedback that highlights the helpfulness and professionalism of our engineers while resolving an issue.
Alex
Here To Help Team
I reported online that our tap was…
I reported online that our tap was leaking on our shower. This was online. Ticked all relevant boxes. All seemed good.
Engineer arrived a lot quicker than expected. But was told you no longer deal with showers. Excess returned in good time but still have the original fault.
Could have been better. If. You had said in first place or madd it clear on line.
3 July 2026
Reply from HomeServe UK
We're pleased to hear that the online reporting process was straightforward and that an engineer was able to attend sooner than expected. However, we appreciate your disappointment that, following the visit, the original issue remained unresolved because the repair fell outside the scope of the service available.
Your comments regarding the information provided during the booking journey are valuable, and we understand how clearer guidance at the outset could have helped set expectations before the appointment. Thank you for your balanced feedback.
Alex
Here To Help Team
Great service well happy
2 July 2026
Reply from HomeServe UK
Thanks for rating us so highly regarding the level of service you received.
Alex
Here To Help Team
Quick professional job
Engineer came the same day plumbing incident occurred and fixed it without any fuss. Good communication and professional job.
12 July 2026
Reply from HomeServe UK
It's great to hear that you were able to get assistance on the same day the plumbing issue arose. We know how important a quick response can be when unexpected problems occur, so we're pleased the engineer was able to resolve it efficiently and without complication.
Alex
Here To Help Team
Had the day off work and waited in all…
Had the day off work and waited in all day. They never turned up. No message or anything. Very bad service.
13 July 2026
Reply from HomeServe UK
We're sorry to hear that your appointment did not go ahead as expected. We understand how frustrating it is to take time away from work and wait in for a visit, only for nobody to arrive and for no communication to be received. This is not the level of service we aim to provide, if you would like to discuss this further you can reach out to us at heretohelpteam@homeserve.co.uk.
I can see the boiler service visit has now been rearranged for tomorrow between 12pm - 6pm.
Alex
Here To Help Team
Fantastic JobWas very pleased with work I had done…
Was very pleased with work I had done Shane and the man helping him( sorry couldn’t remember his name) were brilliant they worked so hard and it was a very hot day.
💯 totally satisfied and would definitely recommend HomeServe.
8 July 2026
Reply from HomeServe UK
We're delighted to hear how pleased you were with the work carried out. It's wonderful to know that the engineers worked so hard, especially in the warm weather, and that their efforts helped deliver a result that left you completely satisfied.
Your recommendation means a great deal to us, and we're grateful that you chose to recognise the team's hard work and professionalism.
Alex
Here To Help Team
Turned up on time very happy with…
Turned up on time very happy with service hopefully every works fine till next service . Many thanks.
29 June 2026
Reply from HomeServe UK
Thank you for taking the time to leave us such positive feedback. We're delighted to hear that you were happy with the service and that everything is working well.
Alex
Here To Help Team
I had two cases (CAS 2108099 and CAS…
I had two cases (CAS 2108099 and CAS 2108100). They kept cancelling and rescheduling the appointments (both), and in the end, they didn't even show up. If it happens once, it's an accident. When it keeps happening, it's a pattern of poor service.
24 July 2026
Unprompted review
Reply from HomeServe UK
We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when appointments are repeatedly cancelled or rescheduled, particularly when you have been expecting engineers to attend and the visits do not go ahead as planned.
We appreciate your comments regarding both cases and recognise the concern you've raised about the repeated disruption. We'd like the opportunity to review what happened and understand the reasons behind the missed appointments. Please email us your full address so we can locate your policy and look into this matter further for you, our direct email address is heretohelpteam@homeserve.co.uk.
Alex
Here To Help Team
The whole journey from booking the…
The whole journey from booking the fault with an AI Bot, who was the best l have ever come up against! Normally at least once they say," Can you repeat, l didn't get that!" Perfect planning the fault. The plumber, very friendly, tried to sort, got on the phone and booked a drainage engineer. He turned up as planned and was gone within the hour. Job sorted, lovely guys who attended, and l would highly recommend Homeserve to anyone thank you
19 July 2026
Reply from HomeServe UK
We're especially pleased to hear that the booking process got things off to a great start and that our AI assistant helped make reporting the fault straightforward and efficient. It's wonderful to know that the issue was correctly identified and that the engineers who attended were friendly, professional and worked together to get the right solution in place.
From the initial visit through to the drainage engineer's attendance, we're delighted everything ran smoothly and that the problem was resolved quickly.
Alex
Here To Help Team
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