I originally phoned to ask when my next Yorkshire water statement was due, this was sorted and the issue of Homeserve came up. I had tried to get this set up but somehow failed but YW kindly put me t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
On a very hot evening recently our son and his family arrived from abroad to stay with us for 2 weeks and suddenly we had no water supply to bathrooms and toilets .I phoned Homeserve who saved the d... See more
Company replied
I used the automated system on 26/6 to book a plumber visit for a tap which went vey stiff to operate. Josh called me 20 mins before arrival Sunday PM, evaluated the fault, changed the bathroom sink m... See more
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Very easy to book an appointment with lots of availability. First visit was to assess the issue which was a leaking seal on the shower and the technician explained that the next step would be to book... See more
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Company details
About HomeServe UK
Written by the company
A little bit about HomeServe UK
We're here to help people take better care of their home.
- 👪 Over 1.2 million UK customers
- 🚚 Nationwide network of Home Experts
- ⏰️ 24/7 claims - our UK helpline is open 365 days a year
- 🏠 Over 30 years of helping people take better care of their homes
- 📱 Manage your claim through the HomeServe App
Contact info
Cable Drive, WS2 7BN, Walsall, United Kingdom
- 0330 0247 999
- heretohelpteam@homeserve.co.uk
- homeserve.co.uk
4.6
Excellent
184K reviews
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Electrical cover
We have electrical cover and needed an electrician to come out. The website was easy to use to make an appointment with plenty of time slots. We received updates to keep us informed before the appointment. The service we received by the the engineer was efficient and helpful and the problem was quickly sorted. We were pleased with the whole process
3 July 2026
Reply from HomeServe UK
We’re really pleased to hear that arranging your electrical appointment was straightforward and that you were kept well informed leading up to the visit. Knowing the engineer resolved the issue quickly and provided a helpful and efficient service is great to hear.
It’s fantastic that the whole process, from booking through to completion, met your expectations and left you feeling satisfied.
Alex
Here To Help Team
sorted the problem very quickly
Pleasant technician who sorted the problem very quickly
29 June 2026
Reply from HomeServe UK
We're delighted to hear that our technician was pleasant and resolved your problem so quickly. Thank you for sharing your positive experience!
Alex
Here To Help Team
Excellent service
very quick to respond to my leak. The engineer was so polite worked extremely hard in boiling hot weather. Cleaned and tidied up after him. He was a pleasure.
I would reccomend Home Serve to all my friends and Family
26 June 2026
Reply from HomeServe UK
Thank you for your wonderful review. We're delighted to hear that assistance was arranged quickly and that our engineer provided such a positive experience!
Amy
Here To Help Team
Did what it said
6 July 2026
Reply from HomeServe UK
We are so glad to hear that we met your expectations. We truly appreciate your positive feedback!
Alex
Here To Help Team
Amazing service
Amazing service. I feel bad I didn’t get the names of the 2 guys who came to my house to fix our clogged drains issue because they both worked really hard and didn’t leave until the job was done. They both deserve a raise and I’m a very happy customer :)
2 July 2026
Reply from HomeServe UK
We’re so pleased to hear that the team worked so hard to resolve your drainage issue and didn’t leave until everything was sorted. That level of dedication and commitment is exactly what we aim to deliver on every visit.
It’s also lovely to hear how highly you thought of them, your kind comments about their effort and attitude will mean a lot when shared with the team.
Alex
Here To Help Team
I was recommending by a friend if the…
I was recommending by a friend if the excellent service that you provided and its nice to know if i ever need your sevices your work is guaranteed
2 July 2026
Reply from HomeServe UK
We’re so pleased to hear you came to us through a recommendation and that your first impression of the service has been a positive one. It’s great to know you feel confident in the cover and the reassurance it provides if you ever need our support.
Alex
Here To Help Team
The gent turned up on time was cheerful…
The gent turned up on time was cheerful and respectful.
Explained to me what the problem was and promptly fixed it.
9 July 2026
Reply from HomeServe UK
We’re really pleased to hear that the engineer arrived on time and made such a positive impression by being cheerful and respectful throughout the visit. It’s great to know they clearly explained the issue and were able to resolve it promptly for you.
Alex
Here To Help Team
The engineer was really polite
The engineer was really polite, professional and explained everything to me in detail. The process for ordering spare parts was carried out remarkably quickly and everything was carried out on time
29 June 2026
Reply from HomeServe UK
We’re really pleased to hear that the engineer made such a positive impression, being polite, professional and taking the time to clearly explain everything to you. It’s great to know the ordering of parts was handled so efficiently and that all work was completed as promised.
Alex
Here To Help Team
Absolutely appalling service engineer…
Absolutely appalling service engineer was late last time they just didn’t turn up at all
13 July 2026
Reply from HomeServe UK
Hi Tracy, thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet the standards we aim to provide. We understand how frustrating it can be when appointments do not go as planned
We can confirm that your concerns were formally raised as a complaint and reviewed by our Customer Relations team. Feedback such as yours is incredibly important, as it helps us identify where improvements are needed and reinforces the standards we expect to deliver for all our customers.
If you do need any further support, please feel free to reach out to us with your details on heretohelpteam@homeserve.co.uk and we will be more than happy to assist
Amy
Here To Help Team
Did what we needed
26 June 2026
Reply from HomeServe UK
Many thanks for taking the time to leave a review. It's great to know the service delivered the outcome you were looking for!
Amy
Here To Help Team
Reply from HomeServe UK
Many thanks for taking the time to leave a review. It's great to know the work was completed to a high standard and that you were pleased with the service provided!
Amy
Here To Help Team
Efficient Company
Arrived on time, completed job efficiently and very pleasant.
Would prefer not to use automated booking service as slow to respond to answers. Very efficient once I spoke to a person!
5 July 2026
Reply from HomeServe UK
We’re pleased to hear that the visit itself went smoothly, with the engineer arriving on time, completing the work efficiently and leaving a positive impression. It’s great to know the service delivered on the day met your expectations.
Alex
Here To Help Team
Above and beyond…
The guy that came to fix the issue was super lovely and quickly sorted us out....I felt bad he came while the England match had just started! Please give him a bonus for working through it!
3 July 2026
Reply from HomeServe UK
Thank you for your kind words. We're pleased your repair was completed smoothly and that our engineer's professionalism and friendly approach helped make the experience a positive one!
Amy
Here To Help Team
Response to my external water pipe…
Response to my external water pipe failure was excellent however an internal plumber was sent the following day.His service was great in that we could determine the source of the leak and his comms with the control centre ensured that the correct engineer arrived the next day andrectified the problem very professionally.
2 July 2026
Reply from HomeServe UK
Thank you for taking the time to share your experience. We're pleased that the issue was quickly identified and that our teams worked together to ensure the right specialist attended to complete the repair. It's wonderful to hear you were happy with the service throughout!
Amy
Here To Help Team
Turned up with no water I have no…
Turned up with no water I have no outside tap, does this mean you will never unblock a blocked drain.
4 May 2026
Reply from HomeServe UK
We’re sorry to hear about your experience and understand why this would have been concerning. Our engineers are expected to arrive prepared to carry out the work required, including effectively dealing with situations such as blocked drains.
I can see that after investigation the engineer identified the issue to be on the shared section of the drain, this does fall into the responsibility of the water provider instead of yourself.
Alex
Here To Help Team
Reply from HomeServe UK
Thank you for your review. We're delighted to hear our team was able to provide the support you needed!
Amy
Here To Help Team
Excellent service
1 July 2026
Reply from HomeServe UK
We really appreciate your feedback. It's great to know our team delivered a service that met your expectations. Thank you for choosing HomeServe!
Amy
Here To Help Team
Great service excellent job
Great service excellent job. Friendly engineer talked me through what he was doing & was sent a full report of work done with photos to repair leak. Well satisfied.
7 July 2026
Reply from HomeServe UK
We’re delighted to hear you were so pleased with the service and that everything was handled to such a high standard. It’s great to know the engineer kept you informed throughout the visit and took the time to explain the work being carried out, alongside providing a detailed report with photos.
Alex
Here To Help Team
No electrics in the kitchen
Easy to get through to the help desk. I got lots of updates reminding me when the engineer was due. He let me know when he was on his way. Sorted out the problem and everything is now fine. Very friendly man who knew his job. I would definitely recommend Homeserve.
9 July 2026
Reply from HomeServe UK
Many thanks for your wonderful feedback. It's great to know that communication was clear from the start and that our engineer delivered a professional service. We truly appreciate your support and recommendation!
Amy
Here To Help Team
No fuss excellent service .
26 June 2026
Reply from HomeServe UK
Thank you for your kind words. It's great to know the process went smoothly and that you were happy with the support provided!
Amy
Here To Help Team
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