The team really made us feel as if supporting us mattered, being attentive to our needs, right from the start. When there was a delay in our survey arriving, they immediately began to sort it out with... See more
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Review summary
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Reviews shaping this summary
I can’t recommend Dan @ Homemove highly enough. As a first-time buyer, my mortgage wasn’t straightforward—my income structure was a bit complex, and the property had non-standard construction. Dan wa... See more
Company replied
Took all the stress away of organising a Help to Buy survey for my sale. Quick, easy to organise and simple payment system. Hugh a great help to organise for an updated Desktop Survey. Will be using a... See more
Company replied
Great service! Happy with the service! I used them for a valuation for a HTB Equity pay off. The Surveyor from SCI was brilliant including Jenna from SCI who gave a quick response after paying for th... See more
Company replied
Company details
Written by the company
Homemove is making moving home simple. From choosing an estate agent to completion. We help you every step of the way.
Contact info
Homemove, NR3 1DD, Norwich, United Kingdom
- hello@homemove.com
- homemove.com
4.6
Excellent
281 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 month
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Utterly terrible
We used Homemove to appoint a conveyancer for a simultaneous sale and purchase, and the experience is extremely poor.
The solicitor they appointed, Gardner Champion, raised repeated and confusing requests for fees that were not contractually due, failed to progress the transaction in any meaningful way, and communicated inconsistently and inaccurately. Despite assurances from Homemove at the outset, the process was anything but smooth or linear.
I had disclosed disabilities and neurodivergence early on, yet no reasonable adjustments were made, which significantly worsened the experience. Ultimately, the appointed solicitors confirmed they did not have capacity to continue and closed the file, leaving us without representation and placing both our sale and purchase at risk.
We have now had to abandon the service, seek a full refund, and appoint our own conveyancers at additional cost. Based on our experience, I would strongly caution others against relying on Homemove for conveyancing.
22 January 2026
Unprompted review
Reply from Homemove
Hi Ben,
Thank you for your detailed feedback - and we’re genuinely sorry that this was your experience.
What you’ve described is clearly not the standard we aim to deliver, particularly around communication, consistency, and continuity of service. While we work with partner firms for conveyancing, Homemove’s role is to ensure those services meet expectations and to step in when issues arise - and it’s clear that didn’t happen effectively here.
We reviewed this internally, including the performance of the firm involved and how this situation was managed. Your feedback is important in helping us improve both partner selection and escalation processes.
Our CEO took the time to speak with you directly to fully understand what happened and work towards an improved service for future customers. We hope that improved your perception of Homemove beyond the chosen partner.
Reply from Homemove
Hi Neil,
Thank you for the recommendation - we’re really pleased we could make the process quick and easy for you.
That’s exactly what we aim to deliver at Homemove.
Out sourced removal company.
Absolute shambles.
Firstly it is important for you to know, the moving service is outsourced. You do not get a service from a large established company, you get a service from a one man band and he's useless mate.
We got a quote through HomeMove for my father's house move. My father is elderly with neurological deterioration. The 2 men arrived at the property several hours late. They then haphazardly dumped things in boxes, leaving delicate items unprotected, half empty cupboards as though they'd got bored halfway through and the house in disarray. We were advised that if we needed any other boxes on the day then we could pay for these. However once we'd used our allocation of boxes we were told no more. Some boxes barely had anything in them. What was particularly poor was that high value items such as expensive pottery were just dumped in a box, no bubble wrap, tissue paper etc. The 2 men were unfriendly and were clearly making comments to each other in a different language about us, tutting and cussing. When the boxes arrived at my dads new property they were just dumped into the place and then they scarpered. Needless to say we weren't asked for any feedback. We reported the exceptionally poor service to HomeMove who washed their hands of it completely, taking no responsibility. Because the men arrived so late we were still unpacking at 9pm and had to collect my dad from his friends very late. The whole reason we employed a pack and move service was because my dad was elderly.
I have been back to the house today to finish off the job examples of a job half done:
-Cupboards half emptied and some contents remain
-kitchen cupboards left full
-pantry untouched.
-electrical items moved but the power cables still plugged in and not packed.
Overall, it was a stressful nightmare!
5 December 2025
Unprompted review
Reply from Homemove
Hi Leigh,
Thank you for taking the time to share this - and we’re very sorry to hear about your experience, particularly given the circumstances with your father.
What you’ve described fell well below the standard we expect from any partner on the Homemove platform. While removals are delivered via third-party providers, our role is to ensure those partners deliver a professional, reliable service - and to step in when they don’t.
Homemove is designed to simplify and support the entire moving process, not add stress - and it’s clear we fell short here.
Great experience using Homemove
I was hesitant to use homemove at first because i just came across the site on google I wanted to redeem my help to buy loan so needed a surveyor and conveyancer. They were very competitively priced I thought would give it a go and I was so happy i did they are a joy to work with SarahJane who i dealt with is responsive and knowledgable always on hand to help answer any questions by phone or email, The process was smooth and much faster than i thought it would take. I would certainly recommend using homemove!
13 January 2026
Unprompted review
Reply from Homemove
Dear, Ehab
Thank you for taking the time to leave such a thoughtful review.
We really appreciate you choosing Homemove and are delighted to hear that we were able to support you with both your survey and conveyancing needs. It’s great to know that you found our pricing competitive and that the overall process was smooth and quicker than expected.
We’re especially pleased to hear your feedback about SarahJane. She’ll be delighted to know that her responsiveness and knowledge made such a positive difference to your experience.
Thank you again for your recommendation it truly means a lot to us. We wish you all the best with your home and your Help to Buy redemption.
Best regards,
The Homemove Team
Reply from Homemove
Dear, Moyinoluwa
Thank you for your lovely review! We’re so pleased to hear that Philip was able to provide helpful advice and that the call made a difference. We’ll be sure to pass on your kind words to him. Thanks again for choosing us, we’re always here if you need any further support
Best
The Homemove Team
Easy to work with
Easy to work with. Good communication. Needed help and Megan was all over it.
Would use again for ease of system.
12 January 2026
Reply from Homemove
Dear, Jodie
Thank you so much for your kind feedback! We’re really pleased to hear you found the process easy and the communication clear. Megan will be delighted to know she was able to help and make things run smoothly for you. We really appreciate you choosing Homemove and would be happy to help again in the future! 😊
Best regards,
The Homemove Team
Removal men or atleast 1 is/are thieves
Last minute removals was needed as the one we had, couldn't do it last minute. Homemove was able too, all was great again. HOW WRONG. Turns out about a week later of moving in, when I took the shrink wrap from around my draws, I noticed an empty jewellery box sleeve. Then I noticed other boxes was gone too. The 3 polish guys that homemove arranged to move out stuff, had taken 2 rings, 1 that my parents bought me years ago and then a very sentimental ring that my grandma left me, the 1 and only thing I ever wanted as a kid and 2 pairs of earrings were gone too. Yes in away its my fault for leaving them in my draw, but I didn't think at the time, as the long awaited move was all last minute. But you should be able to trust removals not to steal. Company has done nothing about this, probably haven't even chased the guys up, and most likely they will use them again for others. Well just watch yourselves and your stuff and be carefull out on the roads, as these guys really overload there vehicles, way past the weight limit. I'm amazed they didn't have a blow out and kill any innocent people on the M5 or any other roads, let alone fall asleep at the wheel as the hours they worked and distance. Seems like a few laws are broken.
25 October 2025
Unprompted review
Reply from Homemove
Dear, Hayley
We’re very sorry to read about your experience and understand how upsetting and distressing this must have been, particularly given the sentimental nature of the items mentioned.
We have checked our records thoroughly but, unfortunately, we’re unable to locate your booking or any prior escalation relating to this matter on our system. This means we haven’t been able to investigate the issue as fully as we would like so far.
We absolutely want to help and take concerns like this seriously. We would strongly encourage you to contact our Customer Care team directly so we can look into this with you in detail. You can reach us on 0333 050 2000 or via email at customercare@homemove.com.
Once we have your details, we can review the booking, liaise with the removal provider involved, and advise on the appropriate next steps.
Thank you for bringing this to our attention, and we hope you’ll give us the opportunity to support you further.
Best regards,
The Homemove Team
The customer service was great and…
The customer service was great and offer alternative options which was fine and good
9 January 2026
Reply from Homemove
Dear, Odiase
Thank you for your kind review! We’re really pleased to hear you found our customer service great and appreciated being offered alternative options.
If you need any further support as you move forward, please don’t hesitate to get in touch, we’re always happy to help.
Best regards,
The Homemove Team
Amazing service
Friendly staff, very quick at getting back to me, no hassle with the survey arrangements and a prompt and very good standard survey completed. Good rate comparisons too.
8 January 2026
Reply from Homemove
Dear Jacqueline,
Thank you for your lovely review! We’re thrilled to hear you found our team friendly, the survey process smooth, and the report completed promptly to a high standard.
It’s great to know our rate comparisons were helpful as well. If you need any further assistance with your move, we’re always here to support you.
Best regards,
The Homemove Team
Great customer service
Great customer service, very responsive when you had a question.
User friendly portal.
8 January 2026
Reply from Homemove
Dear Ian,
Thank you for your kind review! We’re delighted to hear you had a great experience with our customer service, found the team responsive, and liked using the portal.
If you need any further support as you move forward, our team is always here to help and happy to assist wherever we can.
Best regards,
The Homemove Team
Good service, competitive prices
Prompt response to initial queries, competitive prices, prompt survey
7 January 2026
Reply from Homemove
Dear Mark,
Thank you for your lovely review! We’re really pleased to hear you found our responses prompt, our pricing competitive, and the survey carried out quickly.
As you move forward with your purchase, please remember we can also assist with your removals to help make the journey from completion to move in as smooth as possible.
Best regards,
The Homemove Team
Reply from Homemove
Dear Hayley.
Thank you for your kind review! We’re really pleased to hear you found the team helpful, the price competitive, and the IQS survey detailed.
As you move forward with your purchase, please remember we can also help with removals and conveyancing to support you right through to completion.
Best regards,
The Homemove Team
5 stars. Really helpful
Whole team at Homemove were extremely helpful. I thought it would all take a few weeks to get the report but they sorted it with the sellers and their agent to get it booked in 3 days. Wish we had used for the rest of the move as well. 5 stars.
4 December 2025
Unprompted review
Reply from Homemove
Dear Harry,
Thank you for the 5 stars! We are really pleased the team could sort that out for you and get the survey booked within 3 days.
Although you didn't use us for the rest of the move this time, please keep in mind for the future (or for friends!) that we can handle removals and conveyancing to keep everything under one roof.
Best regards, The Homemove Team
This is the second time I have used…
This is the second time I have used Homemove to organise a House Survey.I have found them to be professional and very helpful during my dealings with them.I would like to especially thank Hugh Greenhouse who took the time to explain all my options regarding which survey would be most suited to my needs.He was polite and helpful and very knowledgeable about this subject
22 December 2025
Unprompted review
Reply from Homemove
Dear Sean,
Thank you for choosing us for a second time! We are delighted to hear that Hugh provided such professional advice and helped you select the right survey.
As a returning client, you likely know this, but don't forget we can also assist with conveyancing and removals to ensure the rest of your experience is just as smooth.
Best regards, The Homemove Team
Homemove - service fantastic!
Amazing experience from start to finish with Hugh. Easy to book online, immediate follow up with booking an experienced surveyor and Hugh dealt with all details, bookings, and follow up . Extremely professional and very friendly knowledgeable approach
Will be dealing with Hugh and Homemover for our next properties! Highly recommend! Thank you!
3 December 2025
Unprompted review
Reply from Homemove
Dear NB,
Thank you for this amazing feedback! We are thrilled to hear that Hugh provided such a professional and friendly experience from start to finish.
We can’t wait to work with you on your next properties. Remember, we can also assist with removals and legal services to keep your future investments stress-free!
Best regards, The Homemove Team
The survey has been completed swiftly
The survey has been completed swiftly, the reprot was very comprehensive and covered everything I needed to know.
Great value for money and highly recomended
20 December 2025
Reply from Homemove
Dear David,
Thank you for the recommendation! We are glad the report was comprehensive and completed swiftly for you.
As you move forward with the property, please remember we can also assist with removals and conveyancing to help get you to completion smoothly.
Best regards, The Homemove Team
Professional
Hugh, was very professional & really helpful, when a difficult situation arose, through no fault of Homemove. Gave me some good advice and went above and beyond to help my situation, which he didn’t need to. He kept me informed when he said he would. I would definitely recommend. It’s not always you speak to a professional that is willing to go that extra mile. Thank you
18 December 2025
Unprompted review
Reply from Homemove
Dear Cerieann,
Thank you for your kind words. We are very glad Hugh could offer good advice and go that extra mile to help you navigate a difficult situation.
If you need further support as things progress, please let us know-we also offer removals and conveyancing services to help lighten the load.
Best regards, The Homemove Team
A one Stop Shop
One point of contact, constant updates and a variety of other services available to make a house move a one point shop.
Also a variety of prices for the different services gave the client a broad choice of service standard they could choose from.
18 December 2025
Reply from Homemove
Dear Kevin,
Thank you! We really aim to be a "One Stop Shop," so it is great to hear you appreciated the variety of services and updates.
We look forward to helping you with the next steps-whether that is conveyancing or the physical move itself!
Best regards, The Homemove Team
Excellent communication both with…
Excellent communication both with ourselves and our estate agent providing a stress free process.
17 December 2025
Reply from Homemove
Dear Garry,
Thank you for the feedback. We are pleased to hear communication was excellent and that we could help keep the process stress-free.
To keep that stress-free feeling going right up to moving day, remember we can also assist with your removals and conveyancing needs!
Best regards, The Homemove Team
Homemove dealt with the ineviable…
Homemove dealt with the ineviable twists and turns of house purchasing with close and quick and effective communication, and the products produced have been of very high quality.
17 December 2025
Reply from Homemove
Dear Clive,
Thank you for the review. Property purchasing certainly has its twists and turns, so we are glad our team could provide quick communication and high-quality reports to help you through it.
If you need assistance with the final hurdles, just let us know-we can also help with conveyancing and removals.
Best regards, The Homemove Team
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