HomeLoft United Kingdom Reviews 

541
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the quality of the products, finding them to be exactly what they hoped for and well-packaged. Some also appreciate finding unique items not readily available elsewhere, and several report good delivery times and service. However, some people were dissatisfied with the delivery process, often due to unexpected shipping from the US, leading to longer wait times and additional costs like import taxes or plug adaptors. There are also concerns about customer service, with some reporting unresponsiveness, difficulty with returns for damaged items, and issues with orders not arriving or being incomplete. A few customers mentioned misleading tracking information or being asked for additional payments for delivery.

What people talk about most

Product

Clients share ambiguous opinions on product quality and suitability, with many reviewers expressing... See more

Delivery service

People report ambiguous experiences with delivery service, with many expressing frustration over long... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant delays and issues. Some... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers expressing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was the only place I could find the product I wanted with reasonable shipping fees Tracking was misleading as it suggested dhl would deliver but it was Royal Mail that actually delivered but have... See more

Rated 4 out of 5 stars

I ordered the Sunbeam Wi-Fi connected mattress electric blanket and experienced a few bumps along the way. A week after placing my order, I had to email the company to find out when it would be di... See more

Rated 4 out of 5 stars

The item purchased is perfect, exactly what I hoped it would be. However I hadn't appreciated it was coming from the US so delivery took longer than exepected. But still deighted with the product.

Rated 4 out of 5 stars

The item arrived well packaged and according to information on delivery date and time. Product worked. Although I received an email when logging in to track the item asking for 1£ to complete the de... See more


Company details


Contact info

3.4

Average

TrustScore 3.5 out of 5

541 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.4

All reviews

(541)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Would not recommend

I have placed an order at the end of August. We still have not received the product. I do not recommend ordering anything.
Order update November : the order was not shipped, the item was no longer available!

1 October 2024
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Dear Customer,

We are sorry to hear that. We are unable to locate your details in our system.

To assist you better, kindly provide us with your order number. This will help us quickly identify your order and address your concern.

Regards,
Akash

Rated 1 out of 5 stars

Overpriced and unable to contact them

I came across this company whilst researching a product I wanted to replace. Firstly, the email address is invalid. Secondly, the item in question should be under £10 or less, they are advertising it for £45.60, reduced from £75. I do not trust this company one bit!
Be very wary before purchasing from them.

27 October 2024
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Hi Fay,

We are sorry to hear that. We are unable to locate your details in our system.

To assist you better, kindly provide us with your order number. This will help us quickly identify your order and address your concern.

Regards,
Akash

Rated 1 out of 5 stars

Worth shipping experience ever

Worth shipping experience ever. Over 30 days - product still not with me and then have heard it will have a US power supply/ plug when we use british. No way to get my money back currently - be very aware and do not order from this website!!

30 September 2024
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Rated 1 out of 5 stars

Very expensive drop shipper!

Buyer beware! Dropshipping business! They buy products from Amazon & then sell them to you at 3-4 times mark up. Do your homework before buying from here.

10 September 2024
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Rated 2 out of 5 stars

Dropshipping business

Dropshipping business which has a product from a well-known small business listed for £100 "reduced" from £170 on their site. The RRP of the product in question is actually just £50 and from a business which only sells through Amazon. This is, at best, a shady business.

2 September 2024
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Rated 1 out of 5 stars

Placed an order and it got cancelled, but my money was taken! I fear this is a scam!

Order number UK-HL#P001750268 Placed an order and it got cancelled “at my request” which is not the case as I never cancelled it!
The desk I purchased costs £503 and I am furious right now as I think this is a major scam. I wished I had read trustpilot reviews first!
I tried calling the number and obviously it rang to nothing! And the amount taken from my card was an international debit so not a UK company at all but an Indian one (possibly).
Will customer service contact me ASAP!

31 August 2024
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Dear Customer,

We understand that you were not happy with the service provided to you. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions are taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Rated 3 out of 5 stars

Happy with product but took 13 days to arrive

Product when it turned up was exactly as expected. Happy with the product. But it took 13 days to arrive and was supposed to be for a birthday present but arrived afterwards. Order placed 16 August 2024 and arrived 29 August.

30 August 2024
Unprompted review
HomeLoft United Kingdom logo

Reply from HomeLoft United Kingdom

Dear Customer,

We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. We do hope you will give us another chance.

Regards,
Swapnil

Rated 5 out of 5 stars

Best all-rounder sharp knives

I am left-handed and find it very difficult to find a knife which are for left handers. I was given a set of 12 knives in 1991 and found that the knives were very very sharp and I could use it as well as the right-handers. I was down to my last two since using them from1991. And had been searching for the same since last five years. When I saw them online I immediately ordered them and then read the reviews which were not good about the company and was scared that I would not receive my order. But I did and cannot tell you how good the knives are.I had to wait a bit longer for it to arrive but I am very happy with my order. It was easy to order and am happywith the knives. Homeloft should advertise this product more widely.

20 July 2024
Unprompted review

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