HomeLoft United Kingdom Reviews 

HL#P267717678 was eventually given a full refund for the product that never arrived. It seems to be a legitimate company but struggles with delivery to the UK. Its a shame as the products online look really good. Refund took over 2 weeks to be processed though.

I mirror other complaints from people who need to return items. I have been ignored and they will not give me directions on how to return. Will report to Trading Standards as the other people have done. Very disappointing to have to waste time with these scammers.

Update: the company finally sent me a return address in the US after this review, which is against the UK consumer law and of course crazy expensive. Will report to trading standards, beware of this company if you need to return anything!!

I had a very disappointing experience with HomeLoft. The website and Google ads gave the impression that this is a UK-based company, with prices displayed in GBP and no mention that products are shipped from the US. I only discovered this after receiving my order, which did not meet my expectations.

When I requested a return, I was informed that I had to send the item back to the US at my own expense. This was not disclosed before purchase, and the return shipping costs are significant. As a company advertising and selling to UK consumers, they should comply with UK consumer protection laws, which they have blatantly ignored.

Their return policy violates the Consumer Contracts Regulations 2013 by failing to provide clear pre-contract information about returns and costs. Additionally, the misleading presentation of their operations breaches the Consumer Protection from Unfair Trading Regulations 2008.

I requested a UK return address or reimbursement for return shipping, but they refused to accommodate, hiding behind their "company policy." This is unacceptable and shows a lack of regard for customer rights or satisfaction.

I’ve reported their practices to Trading Standards and am escalating this matter through my payment provider. I would strongly advise against purchasing from this company, especially if you are in the UK.

Straightforward sale. I was kept up to date continually by email. The item arrived quickly. Thank you

Great product and a touch cheaper than on other sites and arrived on time, thank you

Excellent product. My young lady loves it

The chopping board I ordered at £150 was damaged and poor quality. I emailed them to register this and ask how to return it for a refund and received no response. I called them which was a UK telephone number but was a foreign call centre and was told they hadn’t received my email. I sent another email. I heard nothing. I called again and was told they hadn’t received my email again. Check the Refunds and Returns policy as it looks like it is written from google translate. Be careful of this company!

Great company. Ordered just before Christmas and order was delivered quickly following the festive break. Exactly what I was looking for. Very very pleased.

Product arrived fairly quickly, on Criticism is that every day I had spam emailed from shipping companies that had my name and address plus the actual order number on.

I ordered some goods and heard nothing for a couple of weeks. I then wrote a review and this was responded to. I was told I would get the goods within another couple of weeks. I had lost faith and asked for a refund which I have received.
If you are awaiting products, contact customer services.

Ordered what I thought was a UK-based product, only to find it was starting out in New Jersey! Even so, it was with me in only a few days. Great service, especially just before Christmas!

Great product, though it did come unexpectedly all the way from the US, meaning it missed Xmas.

item arrived quick and at an excellent price. Great company.

Goods are as described (and not available elsewhere) but take quite a long time to arrive

I ordered some chilli lights (order number: UK-HL#P90485182). I received a text message confirming that order had been received and I was informed that delivery would be around two weeks. I was shocked today 13th December, to find an email sent (in my spam email), confirming delivery on the 10th December (I ordered on the 2nd December), and left outside my back door. I was in all day on the Monday, and my back door is not very assessable. Unhelpful customer services, put phone down on me. I am now worried that this company is not legitimate. No communication from DHL.. the tracker was sent by homeloft? Please note an update on my feedback. Thank you I have received my lights this morning and in good working order.

Arrived well packaged and safe. It looks lovely but it’s a gift so I can’t say how it bakes.

Great service.well packaged, beautiful lamps, nice doing business with them
Cheers

I have placed an order at the end of August. We still have not received the product. I do not recommend ordering anything.
Order update November : the order was not shipped, the item was no longer available!