HomeLoft United Kingdom Reviews 530

Good product and service

Pretty much as expected. Promised delivery date was delayed after purchase by a couple of weeks - but second date was kept. Packaging could have better.

Kind, prompt and understanding 👍🙏

2 defective, damaged lamps delivered. Fairly expensive purchase (over £200) Completely unusable. Company ignoring my emails. Don't recommend buying electrical goods from Homeloft. Dangerous products, really terrible customer service.

Item is of good quality, however it was delayed because it came from US.

Ever since I ordered from this website, I keep getting phishing emails from all over the world.

Swift response to my email

Fast delivery and good communication. Thank you

This is rather an unreliable and slow operation. They give the impression of being a delivery business like Amazon but rather seem to be middlemen for other suppliers. After 6 weeks I gave up waiting for my order which was delayed twice with no end in sight. To be fair, they have refunded my money and communicated politely through the whole story. I got fed up with waiting though, ordered a similar article from Amazon which arrived within a week.

Well packed fast delivery.
Device needed repair before use

We ordered an expensive WMF fork to replace one that we lost from our wedding dinner service through this company. It took a long time to say it was out for delivery and then when the fork arrived it was from 'At home' with the price tag of $1.79 still attached.

HL#P267717678 was eventually given a full refund for the product that never arrived. It seems to be a legitimate company but struggles with delivery to the UK. Its a shame as the products online look really good. Refund took over 2 weeks to be processed though.

I mirror other complaints from people who need to return items. I have been ignored and they will not give me directions on how to return. Will report to Trading Standards as the other people have done. Very disappointing to have to waste time with these scammers.

Update: the company finally sent me a return address in the US after this review, which is against the UK consumer law and of course crazy expensive. Will report to trading standards, beware of this company if you need to return anything!!

I had a very disappointing experience with HomeLoft. The website and Google ads gave the impression that this is a UK-based company, with prices displayed in GBP and no mention that products are shipped from the US. I only discovered this after receiving my order, which did not meet my expectations.

When I requested a return, I was informed that I had to send the item back to the US at my own expense. This was not disclosed before purchase, and the return shipping costs are significant. As a company advertising and selling to UK consumers, they should comply with UK consumer protection laws, which they have blatantly ignored.

Their return policy violates the Consumer Contracts Regulations 2013 by failing to provide clear pre-contract information about returns and costs. Additionally, the misleading presentation of their operations breaches the Consumer Protection from Unfair Trading Regulations 2008.

I requested a UK return address or reimbursement for return shipping, but they refused to accommodate, hiding behind their "company policy." This is unacceptable and shows a lack of regard for customer rights or satisfaction.

I’ve reported their practices to Trading Standards and am escalating this matter through my payment provider. I would strongly advise against purchasing from this company, especially if you are in the UK.

Straightforward sale. I was kept up to date continually by email. The item arrived quickly. Thank you

Great product and a touch cheaper than on other sites and arrived on time, thank you

Excellent product. My young lady loves it

The chopping board I ordered at £150 was damaged and poor quality. I emailed them to register this and ask how to return it for a refund and received no response. I called them which was a UK telephone number but was a foreign call centre and was told they hadn’t received my email. I sent another email. I heard nothing. I called again and was told they hadn’t received my email again. Check the Refunds and Returns policy as it looks like it is written from google translate. Be careful of this company!

Great company. Ordered just before Christmas and order was delivered quickly following the festive break. Exactly what I was looking for. Very very pleased.