3 rd time having used holiday safe and although there's a lot of questions it is well worth persevering. A very fair price when other insurers charge far more when you have a medical issue.
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Review summary
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Reviews shaping this summary
We had problems with the transfer to our hotel, but these were resolved by Loveholidays to our complete satisfaction. The hotel was good, staff excellent and really nice food. Entertainment was medioc... See more
I've recently used Holidaysafe again for our holiday insurance and, as usual, they have provided a top service. I went on their website and started completing the questionnaire when I made a bit of a... See more
Holidaysafe is my go to travel insurance provider, because it's relatively quick and easy to get a quote, you can save them for later, and the prices are very competitive. The documentation is saved... See more
Company details
About Holidaysafe Travel Insurance
Written by the company
At Holidaysafe, we provide a wide range of travel insurance policies tailored to suit different travelers, budgets, and trip types, including Single Trip, Annual Multi-Trip, Family, Winter Sports, Longstay, and Backpacker options. Our website provides an ‘at a glance’ price and cover comparison, helping you find the most suitable policy for your needs. We’re committed to delivering great cover at affordable prices and ensuring first-class customer service, from purchasing your policy to making a claim or using our emergency assistance service.
Why choose Holidaysafe?
Written by the company
- 24 Hour Emergency Medical Helpline
- We provide a dedicated medical helpline to all customers, which is available 24 hours a day, every day of the year.
- Call Centre
- Our friendly customer services team are here to help, so if you have a query or need some help and you would prefer to chat to a real person, please give them a call on 0333 005 1062. We are open 8am-7pm Monday-Friday and 9am-5pm Saturday-Sunday. On Bank Holidays we are open from 10am-4pm (closed on Easter Sunday, Christmas Day, Boxing Day and New Years Day).
- Featured in the Which? Best Rate Tables
- Holidaysafe has featured in the Best Rate Policy tables since 2010. To view the Best Rate Policy tables for travel insurance online please follow the link: https://www.which.co.uk/money/insurance/travel-insurance/travel-insurance-reviews/best-and-worst-travel-insurance-ad1xp1C7eKFR
- Awards & Nominations
- Insurance Choice Awards 2024 Finalist, Insurance Times Awards 2024 Finalist, Your Money ‘Travel Insurance Provider of the Year’ 2018, The British Travel Awards’ Bronze Place in the ‘Best Travel Insurance Provider’ category 2017, Moneywise ‘Most Trusted Travel Insurance Provider’ 2016, Moneyfacts ‘Travel Insurance Provider of the Year’ 2014 & 2016, Personal Finance Awards Finalist 2012
- Air Doctor Connect
- As part of your policy, you also get access to Air Doctor Connect for free, giving you access to over 20,000 doctors in 78 countries. Plus, we’ll waive your excess for outpatient treatment through them!
Contact info
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom
- holidaysafe.co.uk
Holidaysafe Travel Insurance
4.5
Excellent
19K reviews
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Great service great price have been…
Great service great price have been using them for a few years now.
26 February 2026
Not a rip off
There are very few medical travel insurance companies offering a competitive price for North American visits, most are ridiculously expensive and don't deserve the business, particualrly when the medical conditions are usually under control. Yours was the best offer by far.
5 March 2026
Great product, great price, great service! What’s not to like?
Friendly efficient service on the phone, followed by a quote which no one else could get close to, even with my medical history!
24 February 2026
Had to call and email several times to…
Had to call and email several times to get policy
23 February 2026
Great service and a reasonable price
23 February 2026
haveused them before and are very…
haveused them before and are very helpful and are fairly priced for older peaple
21 January 2026
When eventually sorted good but kept…
When eventually sorted good but kept getting reminders that Insurance was due although l had renewed it - took three phone calls to get it sorted
21 February 2026
Holidaysafe is my go to.
Holidaysafe is my go to travel insurance provider, because it's relatively quick and easy to get a quote, you can save them for later, and the prices are very competitive. The documentation is saved in an online site, and also emailed. I find the process for the medical questions straightforward, and the email updates before travel are very useful.
P.S. I do also have experience of having to make a claim, when a friend became ill before travel, and that was quickly and efficiently dealt with via the online claim site.
Great service, thank you.
22 December 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Took insurance out with this company…
Took insurance out with this company for a cruise this year, and when I put a claim in for missed ports of call. A third party claims company for them wouldn't pay out. So be careful not to be trusted.
25 February 2026
Unprompted review
Reply from Holidaysafe Travel Insurance
Hi Kevin,
Thank you for taking the time to leave us a review and I am sorry to learn you claim has not been settled.
The claims are handled by the insurer of the company, Collinson Insurance, which is a trading name of Astrenska Insurance Limited, as per your policy wording.
If you would like to email us on responses@tifgoup.co.uk and provide your full name, DOB, post code, policy reference and claim reference, we can look into this further for you.
Kind regards,
Claire
Holidaysafe Team
Great Price
We’ve booked with Holidaysafe for the past few years and never been disappointed with their price for wherever we’ve booked for a holiday. Easy to contact them for any help you may need also.
7 January 2026
Easy to buy online
12 February 2026
Good contact with real person.
Good contact with real person.
Were prepared to provide cover for my wife after recent cancer treatment, while other insurers would not provide cover.
19 February 2026
Buying insurance over the `phone.
I PURCHASED tRAVEL iNSURANCE BY TELEPHONE. THE STAFF MEMBER WAS HELPFUL AND PATIENT AND WHAT IS A LENGTHY PROCESS WAS MADE QUITE ACCEPTABLE.
20 February 2026
Holiday insurance
The lady I spoke to was very pleasant and she knew what she was talking about, it makes all the difference to your enquiry
19 February 2026
Poor communication
Poor communication, unable to understand your staff, the application took 2/3 hours unexceptable
19 February 2026
Simple and easy to use have used the…
Simple and easy to use have used the company for years
19 February 2026
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